Travel Update

Air Canada Resumes Regular Schedule Saturday April 14

April 14, 2012 – Air Canada has resumed its full flight schedule for Saturday April 14, 2012 following the cancellation of approximately 75 flights on Friday April 13 due to illegal job action taken by some of its pilots.  Cancelled flights were primarily to and from Toronto, the carrier’s main hub, and other Canadian or United States destinations.  Air Canada’s international flights were not affected.

“Our first priority has been to take care of our customers,” said Duncan Dee, Executive Vice President and Chief Operating Officer. “While we were able to re-accommodate almost all customers affected on alternate flights, we recognize the inconvenience this job action has caused to our customers.   We thank them for their patience and loyalty as we re-double our efforts to restore their confidence in Air Canada.  The vast majority of Air Canada’s pilots reported to work Friday and performed their duties as the true professionals they are.  I would like to thank them and all other Air Canada employees for getting our customers to their destination safely and as quickly as possible.”

In order to facilitate changes to travel plans, Air Canada has revised its ticketing policy for customers booked on flights until Saturday April 14, 2012. Those customers wishing to rebook until June 30, 2012 may do so free of charge by using Air Canada's self service rebooking tool at aircanada.com, on their mobile device, or by contacting Air Canada Reservations toll free in Canada and the U.S. at 888-247-2262; TTY: 1-800-361-8071 or Air Canada Reservations worldwide.

To avoid lengthy call centre wait times due to increased call volume, Air Canada urges customers to consult aircanada.com for the latest flight information and to use the airline's online rebooking and check-in tools.

On Friday, the Canada Industrial Relations Board (CIRB) granted, at Air Canada’s request, an order declaring that certain pilots were participating in an illegal strike; ordering ACPA, the pilots’ union, to take all reasonable steps to bring to an end the illegal strike; and requiring all pilots participating in the illegal strike to immediately return to work and perform their duties in the normal manner.

Air Canada operates approximately 600 daily flights.  In addition, the carrier’s regional airline affiliates including Jazz operate approximately 900 Air Canada Express flights daily that were not affected by the illegal job action.

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