Extra seating for passengers with special needs
December 3, 2013
MONTRÉAL, January 8, 2009 - Air Canada is making available extra seating free of charge to passengers travelling within Canada who require additional space due to their disabilities, including obesity, or to accommodate an attendant.
The new services, available for customers booking domestic itineraries (wholly within Canada) beginning January 9, 2009, will be provided on Air Canada, Air Canada Express (operated by Jazz only) and Air Canada-coded flights operated by Tier 3 carriers (where aircraft type and configuration allow). The new policy is designed to meet the “One Passenger, One Fare” requirements of the Canadian Transportation Agency.
For bookings made before January 9 for travel after that date, customers are advised to contact Air Canada Reservations. If customers qualify for extra seating and their flight is after January 9, Air Canada will make the proper adjustments and either refund money or provide extra seating as required.
Passengers requesting extra seating will require a doctor’s certificate of their disability or need for an attendant when travelling, as well as medical approval for travel. If the passenger's special requirement is limited to extra seating due only to obesity, the authorisation will be valid for two years in order to facilitate repeat travel.
Eligible customers requiring additional space for their own use will be assigned a single reservation and ticket. Their seats will be assigned in advance of their flight by the Air Canada Medical Services desk so that their disabilities can be best accommodated. Additionally, such passengers should be aware that extra seating is not available on Beech aircraft and in Executive Class, and may be restricted on CRJ regional jet and Embraer aircraft.
For more information customers should consult the Air Canada website at http://www.aircanada.com/en/travelinfo/before/specialneeds.html or contact Air Canada Reservations or their travel agent. Air Canada will require 48 hours’ notice in advance of travel (in certain situations 72 hours’ notice) but will make every reasonable effort to accommodate bookings made within that time period. No advance seat selection is permitted when requesting extra seating.
For flights to and from the United States, Air Canada will continue to offer a 50 per cent discount off certain fares for attendants.