Contact Us - International
Country:



Venezuela

Air Canada Reservations

Reservations:
Tel.: 0 800 100 4918 - Toll free service available from a landline (stationary phone) only (not accessible by mobile phone)


Hours of operation:
6:00am to 10:00pm (CST)
7:00am to 11:00pm (EST)
4:00am to 8:00pm (PST)
12:00 (noon) to 4:00am (GMT – UTC)

Ticketing Office:
Air Canada Reservations
Hotel Radisson Eurobuilding Lobby Level
Principal Chuao, final calle La Guairita
Caracas 1060, VENEZUELA

Hours of operation:
Mon. - Fri.: 08:00 - 17:00

Web Assistance

Tel.: 0 800 100 4918 - Toll free service available from a landline (stationary phone) only (not accessible by mobile phone). See hours of operation under ‘Reservations’ above.
support.mex@aircanada.ca

Flight Arrivals & Departures

Tel.: 0 800 100 4918 - Toll free service available from a landline (stationary phone) only (not accessible by mobile phone). See hours of operation under ‘Reservations’ above.

Travel Support

Tell us about your experience with Air Canada:

Send us an email with your comments, compliments and suggestions. You’ll help us improve the services we offer.


Other ways to reach us:


Air Canada - Customer Relations
Hotel Radisson Eurobuilding Lobby Level
Principal Chuao, final calle La Guairita
Caracas 1060, VENEZUELA
Tel.: 0 800 100 4918 - Toll free service available 24 hours a day from a landline (stationary phone) only (not accessible by mobile phone)
Fax: 58 212 993 66 61


For Refund Services:

To request a refund or for information on the status of a refund:

For ticket receipt & credit card billing enquiries:

For past travel only, if you need:

  • a copy of a ticket or receipt
  • information on ticket usage and/or itinerary, or
  • explanation of a credit card charge

For Baggage Services:

Air Canada
c/o BASSA
Aeropuerto Internacional Simon Bolivar
Nivel 1 Catia La Mar VENEZUELA

Tel.: +58 (212) 355 20 20
Fax: +58 (212) 993 66 61

Air Canada Stopover Program

Please contact Air Canada Vacations:

Support during travel:
prevoyageclientele@vacv.com

Post-travel support:
postvoyageclientele@vacv.com