Contact Us - International

Hong Kong

Air Canada Reservations

Tel.: +852 2867 8111
Fax: +852 2868 4919
Mon. - Fri.: 09:00 - 17:30
Sat., Sun. & Public Holidays: closed

Web Assistance

Tel: +852 2867-8111 (Office hours: Mon - Fri, 09:00-17:30)
Tel: +800-969-863 (After office hours)

Flight Arrivals & Departures

Tel.: +852 2112 9697 (24 hours a day)
Mon. - Fri.: 09:00 - 18:00
Sat.: 09:00 - 13:00
Sun. & Public Holidays: closed

Travel Support

Tell us about your experience with Air Canada:

Send us an email with your comments, compliments and suggestions. You’ll help us improve the services we offer.

Other ways to reach us:

Air Canada Customer Relations
Room 804A, Tower A, Manulife Financial Centre
223 Wai Yip Street, Kwun Tong
Kowloon, Hong Kong

Fax: +852 2523 5633

For Refund Services:

To request a refund or for information on the status of a refund:

For ticket receipt & credit card billing enquiries:

For past travel only, if you need:

  • a copy of a ticket or receipt
  • information on ticket usage and/or itinerary, or
  • explanation of a credit card charge

For Baggage Services:

Air Canada Airport Office (HONG KONG)
6S002, Passenger Terminal Building
HK International Airport

Tel.: +852 2116 8785
Fax: +852 2116 0296

Air Canada Stopover Program

Please contact Air Canada Vacations:

Support during travel:

Post-travel support: