How to report eUpgrade discrepancies

If you notice any discrepancies with any of the transactions in your eUpgrade account, you can notify us by completing the following form. Make sure you fill out all the fields, and you will hear back from us shortly.

In cases where you are entitled to a refund, the credits are returned to your eUpgrade account within 72 hours of the arrival of your last flight. If, after 72 hours, the credits have not been returned to your account, you can fill out the form below.

Please note, only submissions regarding eUpgrade account discrepancies will be addressed. For any other concerns prior to travel, please contact Air Canada Reservations. For post-travel concerns, please contact our Customer Relations team.

Contact information

eUpgrade Issue

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