Official Languages

Should you have any questions or comments regarding our official languages services, please contact us at OLLO@aircanada.ca

Kevin Howlett

Kevin Howlett, Senior Vice President, Employee Relations and delegated Accountable Executive

“As Canada’s largest air carrier, Air Canada is proud to promote the principles of English and French duality, as outlined in the Official Languages Act.  No other North American carrier offers services in both official languages, throughout its world-wide network with such consistency. For Air Canada, offering service and communication to its customers in both official languages only makes good business and commercial sense.”


Priscille Leblanc

Priscille Leblanc, Vice President, Corporate Communications and Co-Champion Official Languages

“Serving our customers in their preferred official language is as simple as saying Hello / Bonjour. We are committed to offering our customers the same service we would want for ourselves – the ability to be served in the language of our choice.”


Susan Welscheid

Susan Welscheid, Senior Vice President, Customer Service, and Co-Champion of Official Languages

“Air Canada’s brand is more than a name. It’s more than just a logo. It’s the image we portray to our customers, and our customers’ perception of who we are. Making sure our customers receive good service in both official languages is fundamental to the Air Canada brand. It is part of our customer service commitment, values and trademark. We must make every customer feel valued in our drive for excellence.”


Air Canada Linguistic Action Plan

Download the Linguistic Action Plan
(64 KB - September 2011)

Download the letter addressed to Graham Fraser, Commissioner of Official Languages
(10 KB - September 2011)

Air Canada's Dialogue Award

The Dialogue Award has the objective to recognize and highlight our employees’ commitment to and efforts in offering service in our customers’ preferred official language, whether the employee is bilingual or not. All employees who deal with the public are eligible and nominations can be made by colleagues, managers or even customers at the following email address: ollo@aircanada.ca.