Customer Care

Receipts, Confirmations and Charge Explanations (Past Travel)

Our team is here to provide you with:

  • A receipt or a copy of your ticket
  • An invoice with the cost breakdown of your ticket
  • Proof you travelled or have not travelled with us
  • Proof that your flight was cancelled or delayed
  • An explanation of a charge that has been processed to your payment card. (Note that authorization holds are not actual charges).

Note: If you wish to request a refund or a receipt for one, please refer to our Refund Services page.

To best assist you, we kindly ask that you provide us with the following information.

Please enter a first name, comprised of at least 2 valid characters. Only alphabetic characters (A to Z), apostrophes ( ' ), dashes ( - ) and spaces are accepted.
Please enter a Last Name, comprised of at least 2 valid characters. Only alphabetic characters (A to Z), apostrophes ( ' ), dashes ( - ) and spaces are accepted.
Please enter a valid 10-digit phone number using only numeric characters (0 - 9).
Please enter a valid 10-digit phone number using only numeric characters (0 - 9).
Please enter a valid email address format, with:
  1. a maximum of 60 characters
  2. only one "@" sign
  3. only valid characters: 0 to 9; A to Z; dot (.); hyphen (-); underscore ( _ )
  4. no consecutive dots (..)
Please enter a valid email address format, with:
  1. a maximum of 60 characters
  2. only one "@" sign
  3. only valid characters: 0 to 9; A to Z; dot (.); hyphen (-); underscore ( _ )
  4. no consecutive dots (..)
Please enter a Ticket Number starting by 014 and followed by 10 digits. Only numeric characters (0 to 9) are accepted.
Please select a reference from the drop-down menu.
Please enter a Booking Reference Number, comprised of 6 valid characters. Only alphanumeric characters (A to Z, 0 to 9) without spaces are accepted.
Your Aeroplan Number is comprised of 9 digits (valid characters are 0-9).
Please enter an Air Canada Flight Number starting by AC/QK followed by upto 4 numeric characters (0 to 9).
Details of request * Optional
Please enter your Billing Reference Number (displayed on your statement) starting by 014 and followed by 10 digits. Only numeric characters (0 to 9) are accepted.
Please select a flight date.
{{flight.trips[0].departure.date | date : 'EEE'}} {{flight.trips[0].departure.date | date: 'dd MMM'}} FlIGHT DATE
Please enter exact amount billed to payment card.
Details of request * Optional


Notes:

  • In accordance with Canadian Law as well as Company policy regarding access to personal information, Air Canada will not release information unless the requestor is able to provide specific authenticating data. 
  • All the information you provide will be handled in compliance with Canadian privacy laws. We are committed to the protection of the personal information of our customers.
  • Under certain circumstances we may request a written signed request and a copy of a valid government identification card (such as a driver's license) that includes your signature prior to the release of information. We will contact you via the phone number or e-mail address you have provided if necessary.