You may use the form below to request wheelchair assistance or escort assistance for blind or visually impaired customers on incoming flights.
Please make sure to send this form at least 48 hours prior to departure. However, we will make every effort to accommodate requests made within that time frame.
If travel is urgent within 48 hours, please call our Medical Desk:
- 1 800 667-4732 (Toll-free between Canada and the United States)
- 1 514 369-7039 (long distance charges apply)
- Monday to Friday: 6 a.m. to 8 p.m. (Eastern Time)
- Saturday and Sunday: 6 a.m. to 6 p.m. (Eastern Time)