Request Wheelchair or Escort Assistance

You may use the form below to request wheelchair assistance or escort assistance for blind or visually impaired customers on incoming flights.

Please make sure to send this form at least 48 hours prior to departure. However, we will make every effort to accommodate requests made within that time frame.

If travel is urgent within 48 hours, please call our Medical Desk:

  • 1 800 667-4732 (Toll-free between Canada and the United States)
  • 1 514 369-7039 (long distance charges apply)
  • Monday to Friday: 6 a.m. to 8 p.m. (Eastern Time)
  • Saturday and Sunday: 6 a.m. to 6 p.m. (Eastern Time)
Request Wheelchair or Escort Assistance

Please select the type of assistance you’ll require for your travel. Select an option and it will expand to show additional information and instructions:

List of 5 checkboxes, checking a checkbox expands a new form.

Learn more about our wheelchair assistance services.

Wheelchairs/Scooter details:

Learn more about seating accommdations.

IMPORTANT: An Air Canada agent will need to contact you to confirm your request and see how it can be best accommodated. Please make sure to correctly eneter your contact information.

Learn more about our services for visually and hearing impaired customers.

Learn more about travelling with portable battery-powered medical devices.

Note, this section does not apply to wheelchairs or other battery-powered mobility aids. Please indicate a brief description or web link for additional information about your medical device.

When possible an Air Canada agent will help stowsmall mobility aids in the cabin such as braces, canes, crutches and walkers.Please specify below which mobility aid you will be travelling with.

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