Air Canada New Distribution Capability

Welcome to the Air Canada NDC hub

Find everything you need to know about Air Canada’s New Distribution Capability program - your single point of access to Air Canada’s exciting product offering and content tailored to the needs of our agency partners, corporations and distribution partners.

Learn more

Air Canada plays a lead role in the modernization and digitization of channels delivering a transparent retail shopping experience with rich content and tailored offers. NDC allows us to work closely with our agency partners and corporations offering industry standard communication for easy and consistent access to Air Canada products and offers.

NDC certified

Air Canada NDC program

What is NDC? NDC (New Distribution Capability) is a travel industry-supported program (NDC program) launched by IATA for the development and market adoption of a new data transmission standard (NDC Standard), that enables and enhances communication between airlines, agents and third-party systems.

The Air Canada NDC program provides our agency partners with a tailored experience and access to our full suite of exclusive content including exciting offers and unique products and features.

Discover which connection method suits you and your business best, and find out everything you need to know about the Air Canada NDC program in our frequently asked questions.

New distribution capability infographic

NDC benefits

We are committed to delivering a reliable and content-rich service with an array of functionalities, as well as providing a host of benefits to the traveller experience.

Frequently asked questions

About Air Canada’s NDC program

What is NDC?

NDC is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard, that enhances communications between airlines and travel agents by giving you the same capabilities as airline websites.

What is Air Canada’s NDC program?

Our NDC program offers agency partners a rich content channel with standardized communication and great selling opportunities for all parties.

The program allows Air Canada to work closely with our agency partners to enrich the customer’s shopping experience with targeted and personalized offerings and bundles for all leisure, group and corporate customers.

What are the benefits of Air Canada’s NDC program?

Air Canada’s NDC program offers agency partners full access to Air Canada’s suite of products including Air Canada for Business, branded fares, optional services, promotional fares and more.

Learn more about the program and its benefits.

About Air Canada’s NDC solutions

How do I access Air Canada NDC content?

Air Canada offers NDC connectivity solutions based on your business model and needs. Third-parties, agencies and online booking tools can access Air Canada content by connecting directly to the Air Canada NDC API or by working with a variety of Air Canada NDC certified technology partners.

Agencies can also access our NDC content through AC Connex - our free, web-based tool.

What is an API?

An API (Application Programming Interface) is a software that allows two applications to talk to each other. In other words, an API is the messenger that delivers your request to the provider that you're requesting it from and then delivers the response back to you.

Who can use Air Canada’s NDC API?

The Air Canada NDC API is open to agencies, any third-party intermediaries or IT providers. The NDC API enables the travel industry to transform the way Air Canada’s products are retailed to corporations, leisure, and business travellers, by offering an improved shopping experience.

What is AC Connex?

AC Connex is our free, web-based intuitive booking tool designed for travel agencies to give access to Air Canada’s enhanced content and a whole host of functionality, features and capabilities for your business.

How do I sign up to AC Connex?

Signing up for AC Connex is easy. Simply register online, and your agency will receive login credentials within 7 business days to set up your account and get you started.

What is the turnaround time to connect?

Registration to AC Connex can take from 1-7 business days from registration to receiving login details.

The timeframe to implement our NDC content into your booking tool using the Air Canada NDC API or with the help of one of our certified technology partners will vary with each provider.

Learn more about our NDC solutions.

About Air Canada’s NDC features

Can travel agents modify bookings using Air Canada’s NDC API?

No, they cannot. This feature is not currently supported in the Air Canada NDC API. Agents can visit aircanada.com/agents or contact Air Canada Reservations to make changes to bookings that are booked via the Air Canada NDC API.

Learn more about new and upcoming features.

What type of discounted fares and offers are available for agents to book via the Air Canada NDC API?

All tools for our NDC content have the possibility of supporting:

  • Air Canada for Business rewards program
  • Air Canada for Corporate negotiated fares
  • Exclusive offers with promotional discount code
  • Meetings and Events discount codes

Net and IT fares will be available at a later date.

Which forms of payment are supported?

Air Canada’s NDC program offers agency partners full access to Air Canada’s suite of products including Air Canada for Business, branded fares, optional services, promotional fares and more.

We currently accept all the following forms of payment:

  • Credit card
  • BSP in Canada
  • UATP
  • Enet

Air Canada NDC solutions

Ready to join Air Canada’s NDC program? Discover which solution best matches your business or product. Simply make your selection and find out how to get started below.

This is the right solution for you if you are:

A travel agent with your own platform

A technology provider looking to connect your own platform

About the Air Canada NDC API

Designed for technology providers or travel agencies with their own application, the Air Canada NDC API will give you access to Air Canada's enhanced content and functionality and a whole host of exciting features.

Find the steps below to begin integrating the Air Canada NDC API into your business.

Register

Sign up and get access

Build

Build, integrate and test

Get certified

Go live

1. Register and get started

  • Fill in this form to register your business and create your account.
  • Gain access to the Air Canada NDC API.
  • The distribution team will review your information and be in touch with the tools you need to start your integration.

Registration form

1. Company details

Business contact information

Technical/operation contact information

2. Business model details

Point of Sale details (POS):

2. Build, integrate and test

API version and technical documentation

We support version 2017.2 API schema and have achieved NDC@Scale certification from IATA. We encourage you to develop towards the 2017.2 XML schema to gain access to all the exciting features and content from Air Canada.

We are continuously updating and introducing more features, so we encourage users of our NDC API to always reference and use our latest documentation where we will post news on upcoming planned releases as they become available.

3. Get certified and go live

  • Complete your display certification test cases.
  • Receive approval from a member of Air Canada’s distribution team.
  • Get live access and you’re ready to go!

Air Canada NDC API features

The Air Canada NDC API offers a whole host of capabilities, with many new, exciting features coming soon.

Current functionality

Description

Air shopping / offers

Shop for one way, round-trip and multicity* itineraries.

*Multicity is limited to North America itineraries. International itineraries will be supported in subsequent releases.

Offer price

Detailed and comprehensive pricing for selected offers for customers.

Optional services

Select and add to your trip optional services such as Maple Leaf Lounge access and Air Canada Bistro meal vouchers and more.

Seat map

View seat maps, select seats and view advanced and preferred seat pricing.

Order create

Place your order and complete your booking.

Order cancel

Cancel your booking and get refund options based on ticket refundability rules including: Refund to original form of payment or retain credit value.

Order list

Retrieve and view your booking details.

Air doc display

Retrieve and display ticket details and status.

Air Canada for Business

Shop and book all special price offers and perks offered via the Air Canada for Business program.

Air Canada for Corporate

Get access to book corporate-negotiated prices.

Meeting and Event program

Access to Air Canada’s Meeting and Events program with reduced rates and benefits when travelling with 10 or more.

Promotional offers

Access to exclusive promotional offers using promotional codes.

This is the right solution for you if you are:

A corporation looking to connect with an Air Canada certified technology partner

A travel agent looking to connect your own platform to an Air Canada certified technology partner

Air Canada NDC technology partners

With our extensive network of certified technology partners, we offer a wide range of functionality and technical services for corporations and travel agents. Get started by choosing one of our trusted partners and follow the link to contact them directly.

If you are a new technology provider looking to connect, check out our own NDC API.

This is the right solution for you if you are:

A travel agent looking for our free, desktop platform

AC Connex

AC Connex is Air Canada’s free, desktop, intuitive booking tool designed for agencies. Get access to Air Canada’s enhanced content and a whole host of functionality, features and capabilities for your business.

Sign up and you will gain access to:

Full content from Air Canada

Access to all Air Canada NDC features

Profile integration and management

Data integration for accounting and invoicing

Dashboard and reports

Register now

Do you have any questions about Air Canada’s NDC?

Are you connecting your own application? Or perhaps you need Air Canada NDC support? Whatever your query may be, you can find what you’re looking for in one of the sections below.

Air Canada NDC program

For any information or questions about the Air Canada NDC program and its benefits, you can contact our distribution team by email at NDC@aircanada.ca.

Air Canada NDC API

For assistance with development or for technical issues with the Air Canada NDC API, please log in to the Air Canada NDC support portal and raise a query.

AC Connex

To report an issue or ask a question about AC Connex, please contact our support team at acconnex@aircanada.ca.

Reservation assistance

For any reservations and bookings assistance, please contact Air Canada Reservations and our Call Centre representatives will be happy to assist you.

Frequently asked questions

Find out everything you need to know about the Air Canada NDC program in our frequently asked questions.

Please note, all technical documentation and the NDC Support Portal are currently offered in English only.