Customer Care

Receipts, Confirmations and Charge Explanations (Past Travel)

Our team is here to provide you with:

  • A receipt or a copy of your ticket
  • An invoice with the cost breakdown of your ticket
  • An explanation of a charge that has been processed to your payment card. (Note that authorization holds are not actual charges).

Note: If you wish to request a refund or a receipt for one, please refer to our Refund Services page.

To best assist you, we kindly ask that you provide us with the following information.

Please enter a first name, comprised of at least 2 valid characters. Only alphabetic characters (A to Z), apostrophes ( ' ), dashes ( - ) and spaces are accepted.
Please enter a Last Name, comprised of at least 2 valid characters. Only alphabetic characters (A to Z), apostrophes ( ' ), dashes ( - ) and spaces are accepted.
Please enter a valid 10-digit phone number using only numeric characters (0 - 9).
Please enter a valid 10-digit phone number using only numeric characters (0 - 9).
Please enter a valid email address format, with:
  1. a maximum of 60 characters
  2. only one "@" sign
  3. only valid characters: 0 to 9; A to Z; dot (.); hyphen (-); underscore ( _ )
  4. no consecutive dots (..)
Please enter a valid email address format, with:
  1. a maximum of 60 characters
  2. only one "@" sign
  3. only valid characters: 0 to 9; A to Z; dot (.); hyphen (-); underscore ( _ )
  4. no consecutive dots (..)
Please enter a Ticket Number starting by 014 and followed by 10 digits. Only numeric characters (0 to 9) are accepted.
Please select a reference from the drop-down menu.
Please enter a Booking Reference Number, comprised of 6 valid characters. Only alphanumeric characters (A to Z, 0 to 9) without spaces are accepted.
Your Aeroplan Number is comprised of 9 digits (valid characters are 0-9).
Please enter an Air Canada Flight Number starting by AC/QK followed by upto 4 numeric characters (0 to 9).
Please enter your Billing Reference Number (displayed on your statement) starting by 014 and followed by 10 digits. Only numeric characters (0 to 9) are accepted.
Please select a flight date.
{{flight.trips[0].departure.date | date : 'EEE'}} {{flight.trips[0].departure.date | date: 'dd MMM'}} FlIGHT DATE
Please enter exact amount billed to payment card.


Notes:

  • In accordance with Canadian Law as well as Company policy regarding access to personal information, Air Canada will not release information unless the requestor is able to provide specific authenticating data. 
  • All the information you provide will be handled in compliance with Canadian privacy laws. We are committed to the protection of the personal information of our customers.
  • Under certain circumstances we may request a written signed request and a copy of a valid government identification card (such as a driver's license) that includes your signature prior to the release of information. We will contact you via the phone number or e-mail address you have provided if necessary.