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Request missing points

Missing points for a flight? Please submit a flight missing points request.

For other transactions, you can find the information you need below to request missing points from our financial, car rental, hotel, retail and other partners. In many cases, you can even request points when you didn’t show your Aeroplan card at purchase!

Before you make your request, we suggest you:
  • Double-check your transactions in your Aeroplan dashboard to see if your points were credited. Remember, it can take up to 2 months in some cases.
  • Gather your receipts and invoices.
Choose a partner
If you booked directly with the hotel partner, you can request missing points by contacting the partner directly up to 6 months after the activity. Make sure to include a copy of your hotel invoice or receipt, along with your Aeroplan number, name, address and telephone number(s).
Best Western International Logo

Best Western International

Choice Hotels International Logo

Choice Hotels International

  • Ascend Collection Hotels
  • Clarion
  • Comfort Inn/Comfort Suites
  • Cambria Suites
  • Econo Lodge
  • Mainstay Suites
  • Quality Inn
  • Rodeway Inn
  • Sleep Inn
  • Suburban Extended Stay
Coast Hotels and Resorts Logo

Coast Hotels and Resorts

Gouverneur Hotels Logo

Gouverneur Hotels

InterContinental Hotels Group Logo

InterContinental Hotels Group

  • Candlewood Suites
  • Crowne Plaza Hotel
  • Holiday Inn Express
  • Holiday Inn Hotels & Resorts
  • Hotel Indigo
  • Intercontinental Hotels & Resorts
  • Staybridge Suites
Langham Hotels Logo

Langham Hotels

  • The Langham Hotels
  • Langham Place Hotels
  • Chelsea Hotel
  • 88 Xintiandi
Marriott International Logo

Marriott International

  • Marriott Hotels & Resorts
  • JW Marriott Hotels & Resorts
  • Renaissance Hotels
  • EDITION Hotels
  • Autograph Collection
  • Courtyard by Marriott
  • Residence Inn by Marriott
  • Fairfield Inn & Suites by Marriott
  • Marriott Conference Centers
  • TownePlace Suites by Marriott
  • SpringHill Suites by Marriott
  • Marriott Vacation Club
  • The Ritz-Carlton Hotel Company, L.L.C.
  • Marriott Executive Apartments
Pan Pacific Hotels Canada & USA Logo

Pan Pacific Hotels Canada & USA

Radisson Rewards<sup>™</sup> Logo

Radisson Rewards

Wyndham Worldwide Logo

Wyndham Worldwide

  • Wyndham Hotels and Resorts
  • Ramada
  • Days Inn
  • Super 8
  • Wingate by Wyndham
  • Baymont Inn & Suites
  • Microtel Inns & Suites
  • Howard Johnson
  • Travelodge (United States only)
  • Knights Inn
  • Hawthorn Suites
You will not be able to request missing points with any of our in-store retail partners if you forgot to show your Aeroplan card at the time of purchase. For any other request, please contact the partner directly.
Aeroplan eStore Logo

Aeroplan eStore

Request missing points for a purchase made through the Aeroplan eStore.

Points.com for points purchased, gifted or transferred Logo

Points.com for points purchased, gifted or transferred

Starbucks Logo



For Aeroplan bonus offers with Starbucks, please allow 6-8 weeks after the bonus offer ends to receive the bonus Aeroplan points.





TTY: 1-800-361-329


For Aeroplan bonus offers at the LCBO, please allow 6-8 weeks after the bonus offer ends to receive the bonus Aeroplan points.

Uber & Uber Eats

Please contact the Uber Help Centre.

Or connect with the Uber Help Centre through your Uber apps:

  1. Open the Uber app
  2. Go to the menu/account
  3. Tap ‘Help’
  4. Select ‘Account and Payment Options’
  5. Select ‘Promos, credits, and partnerships’
  6. Tap on the article: ‘Earning Points with Aeroplan’

For Aeroplan bonus offers with Uber and Uber Eats, please allow 6-8 weeks after the bonus offer ends to receive the bonus Aeroplan points.

Please refer to the specific Terms and Conditions of the promotion and verify the crediting period. If the crediting period has passed and you believe you should have received your points, you can contact us and we will gladly assist you.