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On November 9, 2020, Aeroplan will be moving to a new home

As we prepare for the launch of a more rewarding Aeroplan program, some of the features and services you currently enjoy will be paused.

Between the evening of November 6, 2020, and November 9, 2020, Aeroplan will be temporarily unavailable. However, some features will be put on hold ahead of November 6, to make your transition more seamless.

Both aeroplan.com and the Aeroplan mobile app will be decommissioned as the transformed program launches. In the meantime, to ensure that you are ready to take advantage of everything the transformed Aeroplan has to offer, we encourage you to:

Here’s what else you can expect over the next few weeks:

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Managing your Aeroplan account


Between the evening of November 6 and November 9, 2020, it will not be possible to enroll in the Aeroplan program, to make changes to an existing account, or to combine two Aeroplan accounts.

Not an Aeroplan member yet? There’s no need to wait! It’s quick and easy, so join now.

Beginning November 9, aircanada.com/aeroplan will be your one-stop shop for everything Aeroplan, from enrollment and account management, to earning and redeeming.

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Earning points with Aeroplan


With the relaunch of Aeroplan, your Aeroplan miles will be honoured on a one-to-one basis as Aeroplan points. Your available points balance will remain the same when the new program launches on November 9.

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Aeroplan Flight Rewards


Between the evening of November 6 and November 9, 2020, it will not be possible to book new Aeroplan flight rewards, or to change or cancel an existing flight reward. If you need immediate support for changes to an existing flight reward for travel between November 6 and November 9, the Aeroplan Contact Centre will be ready to assist you at 1-800-361-5373.

  • Until November 6, you can book your flight reward or cancel an existing booking free of charge by logging in to your account at the Aeroplan website.
  • Beginning November 9:
    • Book your flight reward with us by selecting “Points” directly above the flight search fields on aircanada.com.
    • Retrieve your existing flight reward from the ‘My bookings’ tab on the aircanada.com homepage using your last name and booking reference.

Please note that you may continue to purchase Air Canada tickets in cash on aircanada.com or through Air Canada Reservations, without interruption.

Other Aeroplan rewards


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Air Canada Altitude Status


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Aeroplan credit cards


New Air Canada travel benefits

New credit card benefits will automatically activate for existing Aeroplan credit cardholders. There is nothing you need to do, and you can keep using your card as you do today. However, we encourage you to ensure your Aeroplan account reflects your name and most up to date contact information.

  • Until November 7, the current benefits on your card today remain the same.
  • Beginning November 8, ensure your Aeroplan number has been added to your reservation to take advantage of your new benefits. Your benefits apply regardless of whether you have paid for your flight in cash, or in Aeroplan points.

Learn more about how the travel benefits associated with your Aeroplan credit card will be changing as of November 8, 2020.