Bringing claims to completion

If your Air Canada or Air Canada Rouge flight was cancelled between August 15, 2025, and August 23, 2025, you can request a refund for the unused portion of your ticket. You also have the option to hold the value in your AC Wallet or as a Future Travel Credit. For more information, visit our Refund and Cancellation page.

Yes. If your flight was cancelled and your fare or purchase included seat selection and baggage fees, your refund will include these service fees. You can submit your request through the Refund and Cancellation page.

Refunds for Air Canada tickets will be processed to the original form of payment, provided the request meets Air Canada's criteria for cancellations during the labour disruption period. To determine if your flight meets these requirements, visit our Eligibility page.

Reimbursement for tickets on other airlines, alternative transportation, and/or expenses for meals/accommodations will be processed via e-transfer, cheque, or bank transfer.

If your Air Canada or Air Canada Rouge flight was scheduled between August 15, 2025, and August 23, 2025, and was impacted by the labour disruption, you may be eligible for exceptional refund and reimbursement options, but not eligible for APPR compensation. You can submit your reimbursement claim online.

To help you determine what you may be eligible for, here are the definitions of the three types of claims:

• Refund: We return the value of the unused portion of your ticket from your cancelled flight to your original form of payment.
• Reimbursement: Covers reasonable expenses incurred like accommodations, meals and alternate transportation.
• APPR Compensation: Under the Air Passenger Protection Regulations (APPR), monetary compensation may be provided for certain flight disruptions. Learn more about APPR and what it covers

If we were unable to rebook you or if we rebooked you more than five days from your original departure, you are eligible for reimbursement of reasonable expenses incurred to reach your destination. This includes fares on other airlines or alternative transportation. Please submit your claims with receipts and travel details through our Reimbursement Assistance page.

If you have already been refunded for your Air Canada flight, we will reimburse the reasonable difference.

If you redeemed Aeroplan points for all or a portion of your Air Canada flight, you can choose to either:

• Request a refund of your Aeroplan points for your cancelled flight, or
• Request reasonable reimbursement for your alternative transportation.

If you request a reimbursement of your alternative transportation, we will reimburse the reasonable costs of the alternative transportation you purchased, less the number of Aeroplan points and dollar amounts you used to pay for your unused Air Canada flight.

• If you had requested a refund of your cancelled flight and Aeroplan points have already been returned to your account, they will be debited again when your reimbursement is processed. If you paid for your ticket partly in points and cash, the points will be debited again when the reimbursement is processed and the cash will be offset against the value of the reimbursement.
• If the points have not yet been deposited, no further action on the refund request is needed. You will be reimbursed for eligible, reasonable costs, and the points will not appear in your account.

Yes. If you were disrupted while away from home, our expanded reimbursement policy covers reasonable accommodations, meals, and alternative transportation expenses for customers affected between August 15, 2025, and August 23, 2025. Claims must include receipts and a brief explanation of your situation. To submit your claim, visit our Reimbursement Assistance page.

For your claim to be considered for reimbursement, please include:

• All relevant receipts for expenses such as accommodations, meals, or alternate transport
• Booking confirmations
• A brief explanation of your situation
• Any correspondence or documentation related to your disrupted travel

The current volume of reimbursement requests is very high, but we’re committed to resolving every claim quickly and accurately. Refunds will be processed within 30 calendar days, and provided that all required documentation is received, reimbursement requests will be processed within 30 to 60 days from the date you submitted.

Your patience is greatly appreciated as we work through these claims. Please be assured we are working quickly and diligently to resolve every claim.

Our back-end payment system was originally designed to issue refunds and basic compensation claims. However, expense reimbursement cases are all unique and each must be handled carefully, and this manual process adds to the time it takes to reach a resolution. We want to be transparent about these challenges as we continue to work towards resolving each and every claim.

You will receive a confirmation email with your case number. If you haven’t received it, please check your junk or spam folder.

To track your claim status, visit our Customer Support page and select “Status of a Submitted Query,” and then enter the case number you received via email.

For more information about your claim in progress, or to follow up about a decision on your claim, simply respond directly to the email you received from us. Please do not submit another claim, as duplicates are removed from our system. By replying to us via email, we'll be able to assist you and answer any questions you may have promptly.

A refund is usually the first step we take before subsequently reviewing your submitted expenses.

If you’re eligible for a refund of your Air Canada ticket, you’ll receive a receipt via email, and the refund amount will be returned to your original form of payment.

If you’ve also submitted for reimbursement of accommodations, meals, or alternative travel, including tickets booked with other airlines, each part will be reviewed and processed separately, and you can expect further updates as we resolve your case.

If you're eligible for reimbursement of alternative travel expenses, the refund you receive will be deducted from your reimbursable amount.

To check the status of your claim, please visit our Customer Support page and select “Status of a submitted query.”

The tools you need to manage your refund and reimbursement requests are all available online on our Refund and Cancellation Policy page and our Reimbursement Assistance – Labour Disruption page.

This ensures your claim is routed correctly and reviewed as efficiently as possible.

If you experience technical issues with the form, please contact our Customer Relations team online.

The most effective way to submit your claim is to manage your booking or submit a refund or reimbursement request using our website or mobile app. If you encounter technical issues, try accessing the site from a different browser or device.

Our Contact Centre agents are here to assist you with immediate travel needs, upcoming bookings, or to help you if you’re having technical difficulties with submitting your claim, but they cannot open, review, or expedite claims on your behalf. We have a separate, dedicated team working to review and process claims, and they will communicate with you as soon as your file is reviewed. In the meantime, you can check the status of your file online by visiting our Customer Support page and selecting “Status of a submitted query.”