Travel Information and Updates

Travel News and Updates

2018

Update - Osaka Area Earthquake

June 19, 2018

Because of the earthquake that hit the Osaka area of Japan, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than June 17th, 2018 for travel between now and June 19th, 2018
  • Whose itinerary includes a flight to or from Kansai (KIX) or Osaka (ITM) International Airport

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 24, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with  Aeroplan, or Air Canada Vacations, please contact them directly.

Update - Civil Unrest in Nicaragua

June 15, 2018

Because of the civil unrest in Nicaragua, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than June 14th, 2018 for travel between now and June 24th, 2018
  • Whose itinerary includes a flight to or from Augusto C. Sandino International Airport (MGA)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and July 01, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with  Aeroplan, or Air Canada Vacations, please contact them directly.

Economy Basic Fares Now Available on Select International Flights

June 5, 2018

We are introducing our Economy Basic fare on select flights between Canada and destinations over the Atlantic.

Also available on certain flights within Canada, Economy Basic offers all the comfort and amenities of our contemporary Economy Class cabin, but it also comes with a few important restrictions. You’ll want to review those to make sure the fare meets your specific travel needs.

Find out more about Economy Basic.

Update - Brazil Industrial Action

May 29, 2018

As a result of the industrial action in Brazil, Air Canada has extended its policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than May 25, 2018 for travel between now and June 04, 2018
  • Whose itinerary includes a flight to or from Galeao International Airport, Rio de Janeiro (GIG) or Guarulhos International Airport, Sao Paulo (GRU)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 10, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Update - Hawaii Volcanic Activity

May 24, 2018

In response to the recent volcanic activity in Hawaii, Air Canada has extended its policy for customers who purchased an Air Canada ticket no later than May 16, 2018 for travel to or from Kona or Hilo between May 16 and May 31, 2018.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and June 15, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and June 15, 2018. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Central Mountain Air Changes Terminals at Vancouver International Airport (YVR)

Effective June 1st, 2018, Central Mountain Air (CMA) flights out of Vancouver International Airport (YVR) will be relocating to the South Terminal (from the Main Terminal), and all Central Mountain Air flights will depart from and arrive at the South Terminal.

If you are connecting to or from an Air Canada flight operated by CMA, you will need to:

  • collect your checked baggage on arrival in Vancouver
  • transfer between terminals via the airport’s complimentary shuttle bus service
  • check your bags once again for your connecting flight once you arrive at the appropriate terminal

Rest assured that connection times between flights have been adjusted to reflect the additional time you’ll need to change terminals.  And should you require assistance or guidance in transferring between terminals on your day of travel, please present yourself to an Air Canada or Central Mountain Air agent at the airport.

For more information, view full details on the complimentary shuttle bus service as well as terminal maps of Vancouver International Airport.

Accepted Forms of Payment at Select Canadian Airports

May 4, 2018

Effective May 8th, 2018, cash payments will no longer be accepted at Air Canada counters located at Calgary (YYC), Edmonton (YEG) and Winnipeg (YWG) International airports. Customers will have the option of paying tickets as well as baggage and other fees with any major credit or debit card.

And a reminder that, since October of 2017, Air Canada counters at Ottawa International Airport (YOW) also accept credit or debit card payments only.

ReadySTATION™ Cash Conversion Kiosks

Prepaid MasterCard credit cards are available for purchase at ReadySTATION™ cash conversion kiosks located at these four airports. If you do choose this option, please make sure to keep your prepaid credit card (even if its value has reached zero) until all travel associated with the card has been completed. In the event of a refund, this will allow us to return the amount to your original form of payment.

China to Start Fingerprinting Foreign Visitors Entering the Country

April 26, 2018

China’s Ministry of Public Security has announced that it is implementing a policy to collect fingerprints of foreign passport holders upon their arrival in China.

Effective April 27, 2018, border control authorities at all of China’s ports of entry, including its airports, will start collecting the fingerprints of all foreign visitors aged between 14 and 70. Diplomatic passport holders and beneficiaries of reciprocal agreements are exempted.

With this new policy, China joins other countries around the world who already collect fingerprints and other biometrics from foreigners.

New policy concerning personal headphones

March 29, 2018

Air Canada is happy to announce that, beginning on April 1, 2018, passengers on our flights will be able to use their personal headphones (of any kind) on our in-flight entertainment system or their personal mobile devices. This service is available from gate to gate at any time, except, of course, while the safety video is being played. Please note that wireless or Bluetooth headphones may be used only on flights with WiFi, because of their technology.

October 6, 2017

Air Canada has updated its goodwill policy for customers whose itinerary includes a flight impacted by the path of the tropical storm.

If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and the airports impacted are available below.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and October 21, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

 

Affected Airport Ticket issued no later than Original travel date Rebook free of charge

Cancún (CUN)

October 5, 2017

October 6 and 7, 2017

Until October 21, 2017

New Orleans (MSY)

October 6, 2017 October 6 to October 9, 2017 Until October 21, 2017

Earthquake in Mexico

September 20, 2017

In response to yesterday’s earthquake in Central Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 19, 2017 and whose itinerary includes a flight to, from or via Mexico City International Airport (MEX) between now and September 26, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and October 12, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Hurricane Katia - Mexico

September 7, 2017

Because of Hurricane Katia which is approaching Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 7, 2017 and whose itinerary includes a flight to, from or via Benito Juárez International Airport (MEX) between September 7 and September 10, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and September 21, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Travel to or via Canada – new entry requirement for Mexican citizens

November 30, 2016

Effective December 1st, 2016, Mexican citizens will no longer need a visa to visit Canada. They will, however, need to have an Electronic Travel Authorization (eTA) before they can board a flight to Canada. The eTA was introduced as an entry requirement by the Government of Canada and applies to certain visa-exempt foreign nationals* travelling to or transiting Canada by air.

If you are a Mexican citizen and wish to complete your application for an eTA Opens in New Window, you will need your passport, a credit card and an email address. An eTA costs $7 CAD and is valid for up to five years.

Note that, if you already have a valid visa, you can continue travelling to Canada with that visa until it expires, even after December 1, 2017.

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