Travel Information and Updates

Travel News and Updates

2018

October 6, 2017

Air Canada has updated its goodwill policy for customers whose itinerary includes a flight impacted by the path of the tropical storm.

If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and the airports impacted are available below.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and October 21, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

 

Affected Airport Ticket issued no later than Original travel date Rebook free of charge

Cancún (CUN)

October 5, 2017

October 6 and 7, 2017

Until October 21, 2017

New Orleans (MSY)

October 6, 2017 October 6 to October 9, 2017 Until October 21, 2017

Earthquake in Mexico

September 20, 2017

In response to yesterday’s earthquake in Central Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 19, 2017 and whose itinerary includes a flight to, from or via Mexico City International Airport (MEX) between now and September 26, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and October 12, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Hurricane Katia - Mexico

September 7, 2017

Because of Hurricane Katia which is approaching Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 7, 2017 and whose itinerary includes a flight to, from or via Benito Juárez International Airport (MEX) between September 7 and September 10, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and September 21, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Travel to or via Canada – new entry requirement for Mexican citizens

November 30, 2016

Effective December 1st, 2016, Mexican citizens will no longer need a visa to visit Canada. They will, however, need to have an Electronic Travel Authorization (eTA) before they can board a flight to Canada. The eTA was introduced as an entry requirement by the Government of Canada and applies to certain visa-exempt foreign nationals* travelling to or transiting Canada by air.

If you are a Mexican citizen and wish to complete your application for an eTA Opens in New Window, you will need your passport, a credit card and an email address. An eTA costs $7 CAD and is valid for up to five years.

Note that, if you already have a valid visa, you can continue travelling to Canada with that visa until it expires, even after December 1, 2017.


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