Delayed Flights and Cancellations

What you can do when your flight is delayed or cancelled

Learn what you can do when your flight is delayed or cancelled.

We’re committed to getting you where you need to go and providing you with the most up-to-date information regarding known delays and cancellations. We strive to give you options should your travel plans be disrupted.

Information on flight delays and cancellations

There are several ways to receive the most up-to-date information about your scheduled flight including the following:

  • Use our online Flight Status tool.
    • You can also get the latest flight status information by calling the Air Canada automated Flight Information System at 1-888-422-7533 (Canada or U.S.). From all other countries.
  • Check our Daily travel outlook page for the latest updates.
  • If you're already at the airport, check the airport display screens, listen for announcements on the airport's public address system, or ask one of our airport agents for information.
  • In the event of severe irregular operations, we will post travel alerts for affected cities or areas on our homepage, or on our Daily travel outlook page. Find out what you can do if a travel alert disrupts your travel plans.
  • Flight Notification
    Register for our Flight Notification service to be notified if the departure or arrival time of your Air Canada, Air Canada Rouge or Air Canada Express flight has been delayed or changed. Notifications can be sent directly to your text-messaging-enabled phone or your email address. Based on the information available, we will promptly provide timely updates, including the reason for the delay or cancellation:
    • As soon as we’re aware of such a delay or cancellation, and then;
    • At regular intervals of 30 minutes until a new departure time for the flight is set, or new travel arrangements for passengers have been made; and
    • As soon as possible when new information is available.

When an Air Canada, Air Canada Rouge or Air Canada Express flight is cancelled or is expected to be delayed due to severe weather you can:

  • Call Air Canada Reservations for assistance in rebooking your delayed flight or cancelling the remainder of your itinerary.
  • Speak to an Air Canada airport agent if you're already at the airport.
  • Air Canada Vacations bookings. Call Air Canada Vacations at 1-800-296-3408, or your travel agent.

Access delayed and cancelled
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Access delayed
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To retrieve your booking information, you'll need to provide your booking reference number and a passenger last name.

If you then want to change or cancel your booking, in order to protect your personal information, the tool will require that you authenticate yourself. You'll need to enter the payment card number used to purchase the original booking, or your Aeroplan number and password.

Depending on where you've made your booking, your Aeroplan number or payment card number may not be stored in your booking information and you will need to contact Air Canada Reservations to make changes to your booking.

Not necessarily. We'll make every effort to find you a replacement flight to your destination, but that may not always be possible. If we are unable to offer you alternate flight arrangements, we'll let you know, and you'll be able to use the tool to search for another flight that may meet your needs, or cancel your remaining flight(s).

If you choose to cancel your remaining flight(s) using the online tool, you will be able to retain the value of your ticket for future travel. Learn more about our refund options.

If you're travelling on a codeshare flight, operated by another airline, please contact the carrier directly. The operating carrier is responsible for flight delays and cancellations that occur within 48 hours of departure. 

Some delays are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. But whatever the reason for the delay, we’ll be there to assist you.

In the case of an extended delay to an Air Canada, Air Canada Rouge or Air Canada Express flight* which is expected to last:

  • 2 hours or more:
    • You can change your reservation** at no cost by choosing a new departure date within 7 days of your original travel date. If you change your departing flight, you can also, at the same time, choose a new return flight to match the same length of stay, if necessary.
    • You can retain the unused portion of your ticket and use it toward future travel on Air Canada.
    • You can request a refund for the unused portion of your ticket.

  • 4 hours or more:
    • When the delay is caused by circumstances within Air Canada's control, an Air Canada airport agent will offer you a meal voucher for use at an airport restaurant or for our Air Canada Bistro service.

  • 8 hours or more:
    • For circumstances within Air Canada's control - If your flight has been rescheduled to depart the next day, you may be entitled to meal vouchers, transportation to and from the airport as well as hotel accommodations (subject to availability). Ask an Air Canada airport agent for assistance.
    • For circumstances outside Air Canada's control - If your flight has been rescheduled to depart the next day, Air Canada representatives will provide you with hotel contact information where you can obtain valued customer rates.

* If you're travelling on a codeshare flight, operated by another airline, we recommend that you contact the carrier directly, as it may be in a better position to make the appropriate accommodation arrangements.
** Please note that all flight changes are subject to availability.

If the Air Canada, Air Canada Rouge or Air Canada Express flight* you're travelling on is delayed, and you want to find another flight or cancel your remaining flight(s), you can:

  • Call Air Canada Reservations for assistance in rebooking your delayed flight or cancelling the remainder of your itinerary.
  • Speak to an Air Canada airport agent if you're already at the airport.

And remember that, if you purchased On My Way™ travel assistance for the delayed flight, you can call the On My Way™ desk at the number indicated on your Itinerary/Receipt to benefit from the extra coverage provided by this service.

* If you're travelling on a codeshare flight, operated by another airline, we recommend that you contact the carrier directly, as it may be in a better position to make the appropriate accommodation arrangements.
** View Refund options.

  • In the case of delays of more than 60 minutes on the aircraft, when it is deemed safe, practical and legal, we will provide beverages and food. You'll also be free to use your cell phone or computer, and move around the cabin.
  • If the delay exceeds 90 minutes and circumstances permit, you'll be given the option of disembarking from the aircraft until it is time to depart.

Our in-flight entertainment systemOpens in New Window is available to you right away so you can start watching your favourite movie or access one of our many other on-board entertainment features. 

With the Unaccompanied Minor service, parents or guardians are asked to remain at the airport until their child's flight has departed. If the flight is delayed and your child has already boarded the plane, an agent will ensure that your child is well taken care of during the delay.

Youths travelling alone (ages 12 to 17), for whom the parent or guardian has not requested the Unaccompanied Minor service, will be taken care of by our agents. We will also arrange for accommodations, meals and transportation if needed.

Some cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Whatever the reason for the cancellation, Air Canada will be there to assist you.

If your Air Canada, Air Canada Rouge or Air Canada Express flight* is cancelled, our agents will do everything possible to assist you. In an effort to accommodate your travel plans, we will:

  • Rebook you:
    • on the next available Air Canada, Air Canada Rouge or Air Canada Express flight (in the cabin you originally purchased) within 7 days of your original travel date - we can also change your return to match the same length of stay if necessary; or
    • on a flight with another airline with which Air Canada has an agreement for such transportation, if circumstances permit.
  • If the next available flight doesn't depart until the next day, provide certain expenses to eligible customers when a flight is cancelled due to reasons within Air Canada's control. Please check with an airport agent to see if you qualify for meal vouchers, hotel accommodation and transportation to and from the airport.
  • If the arrangements proposed don’t accommodate your travel needs, we’ll cancel your booking and you’ll be entitled to the following:
    • Retain the unused portion of your ticket and use it toward future travel on Air Canada flights; or
    • If your ticket is refundable or the delay is within our control, obtain a refund for the unused portion of your ticket, refunded to the original form of payment.

* If you’re travelling on a codeshare flight, operated by another airline, we recommend that you contact the carrier directly, as it may be in a better position to make the appropriate accommodation arrangements.

We’ll do our best to automatically rebook you on the next available Air Canada, Air Canada Rouge or Air Canada Express flight* (within the cabin you originally purchased). There are several ways you can view your new flight details, find another flight or cancel your remaining flights:

  • Call Air Canada Reservations for assistance in rebooking when your itinerary is not eligible for rebooking through our delayed and cancelled flight service. Our call centre agents will gladly assist you with additional rebooking options.
  • Ask an Air Canada airport agent for assistance if you’re already at the airport.

And remember that, if you purchased On My Way™ travel assistance for the cancelled flight, you can call the On My Way™ desk at the number indicated on your Itinerary/Receipt to benefit from the extra coverage provided by this service.

* If you’re travelling on a codeshare flight, operated by another airline, we recommend that you contact the carrier directly, as it may be in a better position to make the appropriate accommodation arrangements.
** View Refund options

With the Unaccompanied Minor service, parents or guardians are asked to remain at the airport until their child's flight has departed. If the flight is cancelled, an agent will remain with your child until you are both reunited.

Youths travelling alone (ages 12 to 17), for whom the parent or guardian has not requested the Unaccompanied Minor service, will be taken care of by our agents. We will also arrange for accommodations, meals and transportation if needed. 

Procedures vary from one airport to another due to local conditions and requirements. Listen for announcements directing you to the appropriate baggage carrousel where you may retrieve your bag(s).

If you’re being rebooked on another flight, Air Canada will normally allow a minimum of 2 to 4 hours (depending on your destination) between your originally booked flight and your new flight, to give you time to retrieve your bags from your first flight and complete required security procedures for your replacement flight.

In the unfortunate event that your bags are delayed, please report the delay to an Air Canada agent at the Air Canada Baggage Service Counter before leaving the airport. The Baggage Service Counters are located in the arrivals area next to the baggage carrousels. Learn more about what else you can do when your bags are delayed.