Our Commitment to Your Travel

If your Air Canada or Air Canada Rouge flight was cancelled between August 15, 2025, and August 23, 2025, you can request a refund for the unused portion of your ticket. You also have the option to hold the value in your AC Wallet or as a Future Travel Credit. For more information, visit our Refund and Cancellation page.

You don’t have to choose a refund—rebooking is also an option.

If your original flight was scheduled between August 15, 2025 and August 22, 2025, you can either rebook your travel for new travel dates between August 23, 2025 and September 30, 2025, subject to seat availability, at no extra cost, or request a refund to your original form of payment.

To rebook your travel, you can manage your booking. For more information, visit our Refund and Cancellation page.

Air Canada Travel Vouchers and AC Wallet credits can be applied directly when booking a new flight at checkout on aircanada.com or via the mobile app. For full details, visit our Travel Voucher and AC Wallet Information page.

Yes. If your flight was cancelled and your fare or purchase included seat selection and baggage fees, your refund will include these service fees. You can submit your request through the Refund and Cancellation page.

Yes. Refunds will be processed to the original form of payment, provided the request meets Air Canada's criteria for cancellations during the labour disruption period. To determine if your flight meets these requirements, visit our Eligibility pageExternal site which may not meet accessibility guidelines and/or language preferences..

If your Air Canada or Air Canada Rouge flight was scheduled between August 15, 2025, and August 23, 2025, and was impacted by the labour disruption, you may be eligible for exceptional refund and reimbursement options, but not eligible for APPR compensation. You can submit your reimbursement claim onlineExternal site which may not meet accessibility guidelines and/or language preferences..

To help you determine what you may be eligible for, here are the definitions of the three types of claims:

• Refund: We return the value of the unused portion of your ticket from your cancelled flight to your original form of payment.
• Reimbursement: Covers reasonable expenses incurred like accommodations, meals and alternate transportation.
• APPR Compensation: Under the Air Passenger Protection Regulations (APPR), monetary compensation may be provided for certain flight disruptions. Learn more about APPR and what it covers

If we were unable to rebook you or if we rebooked you more than five days from your original departure, you are eligible for reimbursement of reasonable expenses incurred to reach your destination. This includes fares on other airlines or alternative transportation. Please submit your claims with receipts and travel details through our Reimbursement Assistance pageExternal site which may not meet accessibility guidelines and/or language preferences..

If you have already been refunded for your Air Canada flight, we will reimburse the reasonable difference.

If you redeemed Aeroplan points for all or a portion of your Air Canada flight, you can choose to either:

• Request a refund of your Aeroplan points for your cancelled flight, or
• Request reasonable reimbursementExternal site which may not meet accessibility guidelines and/or language preferences. for your alternative transportation.

If you request a reimbursement of your alternative transportation, we will reimburse the reasonable costs of the alternative transportation you purchased, less the number of Aeroplan points and dollar amounts you used to pay for your unused Air Canada flight.

• If you had requested a refund of your cancelled flight and Aeroplan points have already been returned to your account, they will be debited again when your reimbursement is processed. If you paid for your ticket partly in points and cash, the points will be debited again when the reimbursement is processed and the cash will be offset against the value of the reimbursement.
• If the points have not yet been deposited, no further action on the refund request is needed. You will be reimbursed for eligible, reasonable costs, and the points will not appear in your account.

Yes. If you were disrupted while away from home, our expanded reimbursement policy covers reasonable accommodations, meals, and alternative transportation expenses for customers affected between August 15, 2025, and August 23, 2025. Claims must include receipts and a brief explanation of your situation. To submit your claim, visit our Reimbursement Assistance pageExternal site which may not meet accessibility guidelines and/or language preferences..

For your claim to be considered for reimbursement, please include:

• All relevant receipts for expenses such as accommodations, meals, or alternate transport
• Booking confirmations
• A brief explanation of your situation
• Any correspondence or documentation related to your disrupted travel

The current volume of reimbursement requests is very high, but we’re committed to resolving every claim quickly and accurately. Refunds will be processed within 30 calendar days, and provided that all required documentation is received, reimbursement requests will be processed within four to six weeks from the date you submitted.

Your patience is greatly appreciated as we work through these claims. Please be assured we are working quickly and diligently to resolve every claim.

You will receive a confirmation email with your case number. If you haven’t received it, please check your junk or spam folder.

To track your claim status, visit our Customer Support page and select “Status of a Submitted Query,” and then enter the case number you received via email.

If you’re eligible for a refund of your Air Canada ticket, you’ll receive a receipt via email, and the refund amount will be returned to your original form of payment. If you have additional eligible expenses including tickets booked with other airlines, we’ll send a separate email explaining our decision, and, if applicable, your reimbursement amount.

To check the status of your claim, please visit our Customer Support page and select “Status of a submitted query.”

We’re working as quickly as possible to support customers impacted by the recent labour disruption. Each claim is being carefully reviewed, and this process is currently taking 4-6 weeks from the day you submit your claim.

Thank you for your understanding as we work to resolve all aspects of your case as quickly as possible.

The tools you need to manage your refund and reimbursement requests are all available online on our Refund and Cancellation Policy page and our Reimbursement Assistance – Labour Disruption pageExternal site which may not meet accessibility guidelines and/or language preferences..

This ensures your claim is routed correctly and reviewed as efficiently as possible.

If you experience technical issues with the form, please contact our Customer Relations team online.

The most effective way to submit your claim is to manage your booking or submit a refund or reimbursement requestExternal site which may not meet accessibility guidelines and/or language preferences. using our website or mobile app. If you encounter technical issues, try accessing the site from a different browser or device.

We're very sorry and we appreciate your patience. To resolve your issue quickly, please have a screenshot or brief description of the error message ready to share with us.

For assistance, please contact our Customer Relations team directly through our Customer Support page. You can also reach us by phone at 1-888-247-2262 (toll-free within Canada and the U.S.).