Tips for winter travel
At time of booking
- Be sure you or your travel agent provide Air Canada with full contact information where you can be reached prior to and during your trip, including phone and cell numbers and email.
- Register for Air Canada’s flight notification service
- Download our free Air Canada Apps:
Closer to your flight
- The day before your flight, check our Travel Advisories.
- Within 24 hours of your flight, save time by checking in online or with your mobile device
- On the day of departure, confirm your flight’s status before going to the airport.
If your flight is cancelled
- Do not go to the airport unless you have a confirmed ticket on another flight.
- Do not go to the airport to rebook your flight as you may encounter lengthy line-ups and wait-times. Instead, use our Self-Service Rebooking Tool to make alternate arrangements using your booking reference number and passenger name. Call centres are also available, but wait-times can be long during storms.
Please be patient
- Immediately after a storm it takes time to resume normal operations. If required, we will add extra capacity when aircraft and crew are available to clear the backlog of affected customers.
- If a suitable flight is not immediately available, check back frequently because our schedule may change and space may open up.
On My Way
When you book, consider purchasing On My Way, an Air Canada product that provides priority services, including hotels and other protection, for customers whose travel is interrupted.