Our policy regarding customers with allergies

Air Canada serves and offers for sale products containing various ingredients that may be allergens for some passengers. If you are allergic or sensitive to products that may be found in an aircraft cabin, it is your responsibility to always carry the proper medication and other protection.

If you have severe allergies, you should always carry one or more EpiPens as you would under any other circumstances. If you have a severe allergy to cats, you should carry your asthma inhaler, as well as hand sanitizer and wet wipes to clean surrounding areas.

Allergies to peanuts and nuts

We have phased out peanuts from all packaged bar snacks onboard our aircraft in all classes of service. In addition, we have also replaced our other packaged snacks products with non-peanut alternatives wherever possible. However:
  • We cannot offer a special meal that is nut-/peanut-free.
  • We cannot guarantee that the complimentary meal or other food items served on board will be free from peanuts, peanut by-products or any other food to which a person may be allergic, as it would be impossible to manage with our many caterers, their suppliers and sub-suppliers.
  • We cannot be responsible for passengers who may bring peanuts or other products on board, or for any residue that may remain on or between seat cushions.
  • A child who is severely allergic to peanuts/peanut products cannot travel as an unaccompanied minor.
Buffer zone
If you have a severe allergy to peanuts or nuts, you may request that a buffer zone be set up around your seat* in order to help avoid the risk of exposure. Here's what you need to know:
  • To request a buffer zone*, please contact the Air Canada Medical Assistance Desk (see contact information below) at least 48 hours before your flight, regardless of your itinerary**. We will also make a reasonable effort to accommodate your request if it is made within 48 hours.
  • Only the other customers seated within the buffer zone will be briefed on board by the flight attendant prior to departure:
    • They will be informed that they must not consume nut/peanut products.
    • They will not be offered any Onboard Café items containing nuts/peanuts.

*Exception: In the Executive First Suite, the buffer zone consists of the suite occupied by the passenger with allergies.
**See special requirements for flights between Canada and the United States.

Severe allergies to cats or dogs

If you have a severe allergy to cats or dogs, you may request a buffer zone in order to help avoid the risk of exposure. Please note that certain restrictions or conditions may apply with regard to severe allergies to dogs.

To request a buffer zone, please contact the Air Canada Medical Assistance Desk (see contact information below) at least 48 hours before your flight as medical approval is required for all passengers, regardless of the itinerary*.

We will also make a reasonable effort to accommodate your request if it is made within 48 hours.

* See special requirements for flights between Canada and the United States.

Air Canada Medical Assistance Desk

Phone:
1-800-667-4732 (Toll-free between Canada and the U.S.)
1-514-369-7039 (long distance charges apply)
Hours of operation (EST):
Monday to Friday: 6am to 8pm
Saturday and Sunday: 6am to 6pm

Special meals

We offer a choice of 17 special meals to accommodate our customers' special dietary needs. However, we cannot guarantee that our special meals will be entirely free of nuts/peanuts, seafood, gluten, or any other food product.

See what special meals are offered and how to order one for your next flight within North America or to an international destination.

Onboard snacks

The list of onboard snacks and their ingredients, below, is provided on a “for your information only” basis, and Air Canada assumes no liability pertaining to the content of the information below.