Customers with special needsService animals
Certified, professionally trained service animals which are assisting customers with disabilities are carried, free of charge, in the passenger cabin at the customer's feet. The animal must be harnessed and certified as having been trained to assist a person with a disability by a professional service animal institution (as a requirement under the Canadian Air Transportation Regulations).
View specific information for itineraries between Canada and the United States.
For all other itineraries, if you plan on travelling with a service animal, we require that you:
- Inform Air Canada Reservations at least 48 hours prior to departure. However, we will make every effort to accommodate requests made within that time frame.
- Be at the airport for check-in at least one extra hour ahead of the recommended check-in time
For exceptions on travel to international destinations, please consult specific government regulations of any countries you are travelling to.
Visually impaired customers may be seated in an International Business Class and may travel with a service animal such as a seeing-eye dog, provided the animal travels under the Suite's footstool and/or seat at all times. Please click on the 'Visually or hearing impaired' link in the 'Related Topics' below for more important information.
By contacting Air Canada Reservations, you can request a seat with additional floor space to accommodate a service animal. You must provide at least 48 hours' advance notice (72 hours for certain destinations) when requesting a seat with additional floor space. However, we recommend that you provide advance notice as soon as practicable to ensure that the seating can be reserved. Note that Air Canada will make every reasonable effort to provide seating accommodation to persons with disabilities when requested within 48 hours of departure.