Customers with special needs
Travel with an attendant

You will need to travel with an attendant if you are not self-reliant and are severely physically disabled (e.g. paraplegic or quadriplegic) so as to require assistance in getting in and out of your seat.

Travel within Canada

Eligible flights

An attendant may travel with you at no charge if you are travelling only within Canada on:

  • An Air Canada flight
  • An Air Canada Express flight operated by Jazz, Sky Regional, Air Georgian and Exploits Valley Air

Please note that all applicable taxes remain payable, except the Gander Airport Authority's Improvement fee.

How to book

Here’s what you need to do to book travel for yourself and for your attendant:

  • First, complete your own booking online, then
  • Call the Air Canada Medical Assistance Desk immediately afterward (see contact information at the bottom of this page) so an agent can complete a booking for your attendant on the same flight as yours, and ensure that you have adjoining seats.
  • Print a copy of the Air Canada Fitness for Travel form and
  • Follow the instructions on how and when to request medical approval for travel.

Travel to or from the U.S.

View specific information for travel with a safety assistant on itineraries between Canada and the U.S.


International travel

If you are not self-reliant and need to travel with an attendant on an international flight, you must:


Aeroplan bookings

If you are travelling on an Aeroplan booking, contact Aeroplan directly to book your attendant's flight, and then, if medical approval is required, call the Air Canada Medical Assistance Desk (see contact information at the bottom of this page).

Advance seat selection

Advance seat selection is not permitted when travelling with an attendant. Seats are assigned manually in advance of your flight by the Air Canada Medical Services desk with the purpose of accommodating your special needs.


Changing your choice of attendant

Should your choice of attendant change prior to travel, Air Canada will accommodate this change free of charge with 48 hours advance notice.

We will, however, make a reasonable effort to accommodate changes made within this time frame. Certain conditions may apply.

Please call Air Canada Reservations for more information.


Travel in International Business Class

Passengers who are not self-reliant and are severely physically disabled (paraplegic or quadriplegic) so as to require an attendant to assist in getting in and out of their seat may be accommodated, on a case-by-case basis, in International Business Class. Prior authorization must be obtained by contacting the Air Canada Medical Assistance Desk.


How may I contact the Air Canada Medical Assistance Desk?

Phone:
1-800-667-4732 (Toll-free between Canada and the U.S.)
1-514-369-7039 (long distance charges apply)

Hours of operation (ET):
Monday to Friday: 6am to 8pm
Saturday and Sunday: 6am to 6pm