What's New!

Take to the skies with Interac® Online

We’re happy to announce that Canadian issued Interac Online is now accepted as a form of payment when you purchase air travel on the Canadian edition of aircanada.com.

Air Canada provides customers with a new direct payment option with the addition on Interac Online, to our existing Visa Debit facilities. Interac Online is safe and convenient, and allows for online payments direct from bank account. And because your payment is completed through the financial institution you know and trust, you have the assurance that your transaction is secure.

With the introduction of Interac Online, we’re working to expand the payment choices available to you.

Frequently asked questions

Below are answers to some of the questions you’re most likely to have about Interac Online.

Is it safe to pay with Interac Online?

Yes, the Interac Online service is very secure.

  • You do not need to provide a bank card number, access code or any financial or login information on the Air Canada website.
  • No personal information is shared between Air Canada and your financial institution.
  • You use your existing online banking service with your usual username and password.
  • The payment is completed through the financial institution you know and trust.
Where can I use Interac Online for payment with Air Canada?

You can use your Canadian issued Interac Online as a form of payment when you purchase air travel online, on the Canadian edition of aircanada.com.

At the present time, Interac Online is not accepted for payment of RBC insurance, Flight Pass purchases, or for transactions within the online check-in process.

In addition, Interac Online is not an accepted form of payment for transactions processed through Air Canada Reservation, as you must enter a PIN number to complete your transaction.

Can I use my Interac Online card to purchase an Air Canada ticket or service with my travel agent?

Please contact your travel agent to enquire about available payment options.

Which financial institutions participate in Interac Online?
  • BMO Bank of Montreal
  • RBC Royal Bank
  • Scotiabank
  • TD Canada Trust
What if my financial institution is not listed?

CIBC customers holding a CIBC customer card that is co-branded with Visa Debit can process a debit transaction using the Visa payment option. Learn more about Visa Debit.

If you do not have an account with CIBC, BMO Bank of Montreal, RBC Royal Bank, Scotiabank or TD Canada Trust, you will have to choose an alternate form of payment.

Is there a maximum purchase amount for Interac Online transactions?

Please contact your financial institution and ask them about your daily limit.

Also, before proceeding with a purchase, you may wish to contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.

What happens if the transaction exceeds my Interac Online daily limit?

If the transaction you are making exceeds your Interac Online daily limit, it will not be completed and no funds will be withdrawn from your account. You will be advised to enter an alternate form of payment or to contact your financial institution.

How do I know that my Interac Online transaction has been processed?

Once you have completed your online banking transaction, you will be re-directed to aircanada.com, where you will be provided with your booking reference. Your booking reference is proof that you have successfully completed your ticket purchase. At this time, you may also choose to select a seat.

A second Interac Online transaction will be required for any seat or travel option purchases as these are processed separately from ticket purchases. Once you’ve completed your seat and/or travel option purchase, you will be once again directed to aircanada.com and to a final confirmation page.

How are refunds for Interac Online payments processed?

When applicable, claims for refunds of payments made using Interac Online may take up to 10 business days (unless otherwise stated in applicable law) to be reviewed and a refund cheque mailed. Please make sure to always provide a mailing address.

Note that refund cheques are issued to the person whose name appears on the applicable ticket.

® Trade-mark of Interac Inc. Used under licence.

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