Telephone and email scams

Email scams (phishing) and telephone scams (vishing) are commonly used by fraudsters to trick people into giving them personal information that can then be used to try to take money out of a victim's bank account, use their credit cards or open new credit accounts.

Email scams (phishing)

Phishing is the practice of sending phony email messages that are disguised as legitimate. These phony emails often include:

  • a company logo that looks real,
  • a false claim about your account and
  • a link or button that takes you to a phony website that mimics the website of a legitimate company.

If you receive an email claiming to be from Air Canada or Aeroplan which you believe may be fraudulent, do not respond and do not click on any links or open attachments contained within the email. See the ‘Reporting’ section below.

Telephone scams (vishing)

With telephone scams, a person typically receives a phone call, sometimes computer-generated, advising them that they have won a trip, vacation or other sort of prize from Air Canada, or another well-known company. The individual is then asked to provide a credit card number and/or other personal information.

These types of calls are scams, as Air Canada does not engage in phone promotions.

Reporting suspicious emails or telephone calls

Air Canada cooperates with the RCMP in the investigation of all cases in which its name is involved. You can report suspicious emails or telephone calls to the RCMP Canadian Anti-Fraud Call Centre at: info@antifraudcentre.ca.

If you responded to a suspicious email, gave personal information or have lost money, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.

You can also notify Air Canada by forwarding the email to: phishing.hameconnage@aircanada.ca.

For more information

The RCMP offers additional useful information on email fraud and telephone scams. You can also visit the Financial Consumer Agency of Canada website.

We’ve also provided answers to some of the most frequently asked questions.