Air Canada Flight Attendants are ambassadors of the customer experience onboard each Air Canada flight. Roles of our Flight Attendant include safety professional, caregiver and service provider. The Flight Attendant demonstrates a sincere desire to be of service to Air Canada's customers and effectively handles diverse and challenging situations with poise and diplomacy. Air Canada's Flight Attendants make an immediate and lasting positive impression.
I. Essential Functions:
- Perform safety related duties as outlined in the Flight Attendant Safety Manual including safety demonstrations, in-flight announcements and responding to a broad range of in-flight situations
- Display a caring disposition and treat each customer as an individual
- Consistently deliver friendly and approachable customer service through the serving of beverages and snacks, and the selling of Air Canada products, onboard meals, amenities and duty free articles
- Anticipate and respond quickly and pleasantly to our customer needs
II. Minimum Requirements
- Safety conscious
- Must accept assignment at our Toronto In-Flight Service base
- Possess a valid Canadian passport
- Minimum age - 18 years
- High school graduation diploma or equivalent
- Able to meet our medical standards
- Able to obtain Transport Canada's Security clearance
- Well groomed and self confident
- Must successfully complete our seven week initial training program
Priority will be given to candidates completely fluent in English and French. Fluency in English or French and one or more of the following languages will be considered an asset: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, and Portuguese.
- Learn, retain and apply technical and procedural information
- Show enthusiasm, pride and commitment to Air Canada and our products, services, policies and procedures
- Able to sell Air Canada products on board
- Interact and work effectively with people, sometimes under difficult and stressful circumstances
IV. Work Environment
- May consist of long hours in confined spaces under varying conditions, including turbulence
- Varied and changing work schedules and shifts, which may include on-call demands, time zone changes, extended time away from home, work on weekends and on statutory holidays
- Position requires strenuous physical work; must be able to lift, push and pull heavy items or equipment
- Flight Attendants bid for flights to various Air Canada destinations and schedules are awarded on a monthly basis
Flight Attendant training covers various components including government rules and regulations, emergency procedures, security regulations, Air Canada policies and procedures, aviation first aid and customer service. To become a Flight Attendant, the candidate undergoes an intensive full time paid training for seven (7) weeks. Training includes pre-course assignments as well as written and practical examinations requiring many hours of study.
Once the candidate has successfully completed the Flight Attendant Initial training, they must successfully complete an annual recurrent training program and any other training initiatives.
Air Canada offers the right candidate a fantastic career opportunity in aviation.