CUPE Strike Action

August 18, 2025 - Updated 11:00 EDT

Air Canada has suspended its plan to gradually resume operations, after CUPE illegally directed its flight attendant members not to return to work.

All Air Canada and Air Canada Rouge flights have been cancelled until further notice. Air Canada Express flights operated by Jazz or PAL continue to operate as normal.

Please do not go to the airport unless you have a confirmed booking on another airline. We will notify you of all impact to your flight itinerary. Additionally, you can check your flight’s status online or on the mobile app.

Flexible Rebooking Policy

If you are booked to travel between August 15 and August 22 and would like to make alternate travel arrangements, you can change your flight for free if:

You purchased an Air Canada ticket or redeemed points for an Aeroplan flight reward no later than August 17, 2025.

If you’re scheduled to travel during this period, you can retrieve your booking to change to another Air Canada flight, for free on:

Another date between August 23 and September 30, 2025

If you purchased a non-refundable fare, you may cancel your itinerary and receive the unused portion of your ticket in your AC Wallet or as a Future Travel Credit to use on your next Air Canada booking. If you purchased your ticket with Air Canada Vacations, please reach out to them directly.

Due to the volume of flight cancellations, we are also providing a full refund upon request for the unused portion of tickets purchased on or before August 15, 2025, for travel with Air Canada or Air Canada Rouge between August 18 and August 21, 2025. This does not include Air Canada Express flights operated by Jazz and PAL airlines, which will continue to operate as scheduled.

Under Canada’s Airline Passenger Protection Regulations, customers in Canada are not eligible for compensation for delayed or cancelled flights, meals, hotels or other incidental expenses for situations outside the carrier’s control, including a labour disruption. In all cases, we’ll inform passengers of their rights under applicable rules if their flight is cancelled or delayed to meet its regulatory obligations.

More information

Please review the information below for more information about your options, including Frequently Asked Questions, who to contact, and what you’re entitled to with respect to regulatory compensation.