COVID-19 Insurance provided and administered by Manulife

COVID-19 Insurance provided and administered by Manulife

Policy updated: February 25, 2021

As part of our effort to help Canadians travel internationally safely and securely, effective February 1, 2021, Aeroplan Members making an eligible new booking with Air Canada originating in Canada will receive complimentary Manulife COVID-19 Emergency Medical Insurance underwritten by The Manufacturers Life Insurance Company (Manulife).

This Manulife COVID-19 Insurance covers eligible Canadian residents, who are Aeroplan Members, when travelling internationally on a booking made with Air Canada, for travel completed by October 31, 2021. Manulife coverage will be automatically included if eligible when booking is purchased, or flight is redeemed. There are no registration forms to complete and premiums are paid for by Air Canada.

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For bookings made between
September 17, 2020 and November 30, 2020

Download the then-current Manulife Certificate of Insurance.

Quebec residents: Please carefully review the “Quebec Documents”: you can print or save this PDF, which includes the then-current Product Summary.

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For bookings made between
December 1, 2020 and January 31, 2021. Exclusively for Aeroplan Members

Download the then-current Manulife Certificate of Insurance.

Quebec residents: Please carefully review the “Quebec Documents”: you can print or save this PDF, which includes the Product Summary.

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For Bookings made between
February 1, 2021 and May 31, 2021 Exclusively for Aeroplan Members

Download the Manulife Certificate of Insurance.

Quebec residents: Please carefully review the “Quebec Documents”: you can print or save this PDF, which includes the Product Summary.

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IMPORTANT: Each passenger on an eligible booking must be an Aeroplan Member and have a unique Aeroplan number associated with their ticket before checking in in order to receive complimentary Manulife COVID-19 Emergency Medical Insurance.

Not a member? Sign up here. Enrollment is easy and free.

Eligibility

  • All eligibility requirements must be met in order to receive complimentary Manulife COVID-19 Emergency Medical Insurance.
  • All passengers on new international round-trip bookings made from February 1, 2021 until May 31, 2021 inclusively, for travel completed by October 31, 2021.
  • Passenger must be a Canadian resident with a valid provincial or territory government health insurance plan for the duration of the trip.
  • Each passenger on a booking must be an Aeroplan Member and have a unique Aeroplan number associated with their ticket before checking in in order to receive complimentary Manulife COVID-19 Emergency Medical Insurance. This eligibility requirement is not applicable to children less than 2 years old. Minors can only be enrolled by their parent or legal guardian.
    1. Not a member? Sign up here. Enrollment is easy and free.
    2. Once you have become an Aeroplan Member, you can add your Aeroplan number during booking, after booking via Manage My Booking, or by calling Air Canada Reservations (1 888 247 2262), right up to the moment before you check-in for your flight.
  • Bookings must be ticketed by Air Canada on a new Air Canada ticket (code 014) issued between February 1, 2021 and May 31, 2021, which include at least one Air Canada flight.
  • The duration of your trip outside Canada needs to be 21 days or less (to calculate the duration of your trip, include the date you leave Canada and the date you return to Canada)
    1. If your trip exceeds 21 days, you are not eligible for this coverage.
    2. If you change your initial booking before or after you leave Canada and your trip duration exceeds 21 days, you are not eligible for this coverage for any portion of your trip.
  • Travel must originate in Canada to any international destination (USA included) for which there is no Level-4 “avoid all travel” advisory in effect issued by the Canadian government at time of departure.
  • There is no age restriction to be eligible for this coverage.
  • Passenger must not be advised by a physician not to travel.

What’s covered

Coverage Limit (CAD)
Medical Coverage after a COVID-19 positive test result in destination Up to $200,000 per insured
Emergency Air Transport to return you home Included in $200,000 per insured
Repatriation due to death Up to policy limits as outlined in the certificate of insurance

What's not covered

  • Travel booked for periods longer than 21 days (the entire trip is not eligible).
  • Travel beyond October 31, 2021.
  • Tickets purchased from another airline, even if that airline is a code-share partner airline of Air Canada, regardless of whether the flight is operated by Air Canada.
  • Travel during your cruise dates, or any expenses related to your cruise.
  • Quarantine expenses after a COVID-19 positive test result, denied entry, or contact tracing in destination.
  • One-way tickets.
  • Air Canada Vacations bookings are not eligible as they are subject to a separate complimentary COVID-19 insurance coverage and policy. More details here.
  • Residents of any other country aside from Canada.
  • Changes to existing bookings, with an original purchase date prior to February 1, 2021 are not eligible.
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Not eligible for the complimentary Manulife COVID-19 Emergency Medical Insurance or looking for additional COVID-19 medical coverage? You can now purchase COVID-19 medical and quarantine coverage directly with Manulife.

Learn more

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Frequently asked questions

Have questions? Consult the Manulife FAQ for more details. You can also contact Manulife by calling to speak to a Manulife customer service representative at 1-866-521-8506 or emailing them at travel@manulife.com

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Connection:
Air Canada flight information 1 888 422-7533

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Highly flexible booking options

Book with the freedom to modify your travel date or destination without change fees, up to 2 hours prior to your departure, if your travel plans change. Learn more about our flexible booking options .