Flights between Canada and the U.S.
All other flights
Air Canada is subject to the U.S. Department of Transportation's Rule on "Non-Discrimination on the Basis of Disability in Air Travel" (14 CFR Part 382) applicable to the services we offer customers with special needs who:
- Are travelling on a flight between Canada and the United States; and
- Have purchased a ticket with an Air-Canada operated flight through a US-based airline (the ticket will then bear the code of the US airline, e.g. United Airlines' UA 7811).
Extra or Special Seating
By contacting Air Canada Reservations, you may request:
- A seat:
- with liftable or removable armrests
- with additional floor space to accommodate a service animal
- with greater legroom if you have a fused or immobilized leg (e.g. full-leg cast or leg that cannot bend)
- An adjoining seat for:
- A personal care attendant or safety assistant
- A reader/assistant if you are visually impaired
- An interpreter if you are hearing impaired
To request special seating, please contact Air Canada Reservations at least 24 hours before departure. We will also make a reasonable effort to accommodate reservations made within this time frame.
Extra seating is available free of charge, for travel within Canada, to customers who require extra seating because they are disabled by obesity or because they must accommodate another disability.
Extra seating may be requested when travelling on:
- Any Air Canada flight or Air Canada Express flight operated by Jazz or Sky Regional
To request extra seating at no extra charge:
- Print a copy of the Air Canada Fitness for Travel formOpen PDF file and
- Follow the instructions on how and when to request medical approval for travel.
More about Extra Seating
Extra seating may be limited on the following aircraft:
- Bombardier CRJ900 (CR9) and CRJ100/200 (CRJ)
- Embraer 190 (E90) and Embraer 175 (E75)
- Bombardier Dash 8-300 (DH3) and Dash 8-100 (DH1)
- Bombardier Q400 (DH4)
- An Air Canada-coded flight operated by Exploits Valley Air (when aircraft type and configuration allow)
Extra seating is not available:
- on Beech aircraft
- on codeshare flights or flights with other airlines
- in Business Class
Customers who are not eligible for a free extra seat have the option to purchase one for comfort by contacting Air Canada Reservations.
No advance seat selection is permitted when requesting extra seating. Seats are assigned manually in advance of flight by the Air Canada Medical Services Desk with the purpose of accommodating your disability.
When requesting an extra seat, a single reservation and ticket are required in the name of the person travelling. Duplicate bookings under the same name are not permitted, nor are identical bookings made under different names or pseudonyms.
By contacting Air Canada Reservations, you can request a special seat offering, for example:
- liftable or removable armrests
- additional floor space to accommodate a service animal
- proximity to the washrooms and exits
View our fleet pages for more information on special seating, per aircraft type, on Air Canada, Air Canada Rouge and Air Canada Express.
More About Special Seating
Although no medical approval is required, you must provide at least 48 hours' advance notice (72 hours for certain destinations ) when requesting special seating. Note that Air Canada will make every reasonable effort to provide seating accommodation to persons with disabilities when special seating is requested within 48 hours of departure.
If you did not pre-select your seat when you made your reservation, but require special seating accommodations, please contact Air Canada Reservations.
Flights with our Star Alliance and Other Airline Partners
If you are flying on a flight operated by one of our Star Alliance or other airline partners, Air Canada cannot guarantee special or extra seating. Please contact either the operating carrier directly, or Air Canada Reservations, who will make every reasonable effort to fulfill your special seating needs.