We are now operating our reservation, ticketing and inventory processes on the new Amadeus Altéa system, and we thank you for your support, which is essential to the success of this project. We have been very pleased with the transition so far although there are some temporary issues, as can be expected in any IT project of this magnitude. Let us assure you we are working hard to resolve these as soon as possible so we can all share in the benefits of this new system. In the meantime, wait times may be longer than usual at our call centres due to call volume, so we appreciate your patience.
If you are experiencing minor technical issues, you are encouraged to first clear your browser cache. Please note that aircanada.com or aircanada.com/agent requires Google Chrome version 7.8. for optimum performance.
If you are still experiencing technical issues, please refer to the Travel Agent FAQs.
Bookings made on aircanada.com and aircanada.com/agents
The self-service rebooking link on aircanada.com and aircanada.com/agents has been disabled. For your customers who are looking to make a voluntary change to their booking, they may do so by clicking My Bookings at aircanada.com. For your customers who require a same day change or a schedule change update, please contact your sales support desk or the travel agency help line.
Once Phase II – Airports is complete in early 2020, you will be able to support both voluntary and involuntary PNR servicing for your clients via My Bookings at aircanada.com.
Group Travel
Please note that due to high volumes and a reallocation of resources within the Group department, we will be temporarily suspending Chat until December 9th. You may continue to contact the Group department by responding to the last email for your case. For any issues with groups travelling within the following two business days, please use the Urgent Link on the Group website.
During our transition, you may experience longer than usual wait times. Some delays are expected as our Group agents adjust to the new Group system. The team will continue to do all they can to answer all requests as quickly as possible. We apologize for any inconvenience.
Updated FAQs
Please continue to monitor ourTravel Agent FAQs for the most up to date information.
Thank you once again for your support and patience.
Flights operated by Air Canada Rouge. For more information, visit flyrouge.com.
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