We are now operating our reservation, ticketing and inventory processes on the new Amadeus Altéa system, and we thank you for your support, which is essential to the success of this project. We have been very pleased with the transition so far although there are some temporary issues, as can be expected in any IT project of this magnitude. Let us assure you we are working hard to resolve these as soon as possible so we can all share in the benefits of this new system. In the meantime, wait times may be longer than usual at our call centres due to call volume, so we appreciate your patience.
Advanced Seat Selection
Thirty six hours prior to any flight departure, complimentary or purchased seat selection is not available. Your customers may continue to select their seats at check-in, which can be done 24 hours prior to departure on aircanada.com, aircanada.com/agents and our mobile application. This will be resolved in Phase 2 of our Altéa implementation at Airports in early 2020.
Finding your eUpgrade Link
The Quick Link section at aircanada.com/agents has been updated and no longer includes an eUpgrade link. To request your customers' upgrades, please click on My Bookings and then select eUpgrade.
Ticketing Time Limits
Moving forward, your passenger name records made within twenty-four hours of departure time must be ticketed within two hours of booking, to avoid cancellation. Bookings made within two hours of departure must be issued instantly.
Air Canada for Business
As a reminder, you can retrieve and exchange your customers' Air Canada for Business bookings on aircanada.com. Please only contact the Air Canada for Business support line if the booking was made prior to November 19 and if travel has started.
A G-Cubed Group File will be created, and all details will be forwarded to the Group team.
The Group team will generate the applicable Group contract and send it via email on your new group case which will be used for all further communication.
If you don’t have G-Cubed access, or your login doesn’t work:
Go to aircanada.com or aircanada.com/agents and head to the Group Travel webpage.
NEW!Access the Group Travel Fare Quote Request form on aircanada.com/agents to request a quote.
The Group team will receive your request and book the space for you. They will generate the applicable Group contract and send it via email on your new group case which will be used for all further communication.
Updated FAQs
Please continue to monitor our Travel Agent FAQs for the most up to date information.
Thank you once again for your support and patience.
Flights operated by Air Canada Rouge. For more information, visit flyrouge.com.
This email was sent because you represent or are an agent of a company or other legal entity engaged in the sale of air services that has a relationship with Air Canada.
Prices, schedules, terms and conditions are subject to change. All taxes, fees and charges are subject to change.
For online bookings, please refer to the booking flow by clicking on the search option in order to see the final price/breakdown or contact Air Canada Reservations at 1-888-247-2262. Certain international destinations may have taxes, fees or charges that must be paid at the point of origin or at departure. Please contact the nearest foreign government office of the country you plan to visit for definitive, up-to-date information. Country-specific and interactive passenger-specific information is also available at iatatravelcentre.com and travel.gc.ca. Fees for optional services, such as itinerary changes, additional baggage, advance seat selection, or certain special service requests may increase overall cost. For more information, please consult aircanada.com/us/en/aco/home/legal/products-and-services.html
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