Our migration is complete and we are now operating our Reservations, Inventory and Ticketing live in Amadeus Altéa. Booking functions are now available online at aircanada.com, aircanada.com/agents, through GDS links and via our Contact Centre as normal.
The following activities will now take place for individual customers and ticketed Groups:
A new record locator message for each of your PNRs will be generated to your GDS from Altéa.
If your GDS is Amadeus or if the PNR already contained a flight segment on another Amadeus-hosted carrier, the existing Altéa locator will be used.
If your GDS is not Amadeus and the PNR contained only Air Canada flight segments, then a new Altéa locator will be generated.
Depending on your GDS, PNRs with the updated locator may appear in your confirmation queue, however, no action will be required and it will not be necessary for you to inform travellers of the new Altéa locator.
For direct bookings made with Air Canada including aircanada.com/agents and AC2U-powered providers, the new Altéa record locator will not be sent. Once you have displayed a booking using the original Air Canada locator, please take note of the new record locator.
Your customers may check-in using either the GDS locator or the new Altéa locator. For direct bookings made with Air Canada including aircanada.com/agents and AC2U powered providers, customers may check-in using either the original Air Canada locator or the new Altéa locator.
For more information, including Frequently Asked Questions for Groups, Flight Pass and Air Canada for Business, please click here.
Thank you once again for your support and patience.
Flights operated by Air Canada Rouge. For more information, visit flyrouge.com.
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Prices, schedules, terms and conditions are subject to change. All taxes, fees and charges are subject to change.
For online bookings, please refer to the booking flow by clicking on the search option in order to see the final price/breakdown or contact Air Canada Reservations at 1-888-247-2262. Certain international destinations may have taxes, fees or charges that must be paid at the point of origin or at departure. Please contact the nearest foreign government office of the country you plan to visit for definitive, up-to-date information. Country-specific and interactive passenger-specific information is also available at iatatravelcentre.com and travel.gc.ca. Fees for optional services, such as itinerary changes, additional baggage, advance seat selection, or certain special service requests may increase overall cost. For more information, please consult aircanada.com/us/en/aco/home/legal/products-and-services.html
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Flights operated by Air Canada Rouge. For more information, visit