Planning Ahead for Air Canada’s System Upgrade to Amadeus Altéa
Please note our reservations systems will be offline as of 20:00 Eastern Time (Montreal) on November 18. This includes Air Canada Contact Centres, aircanada.com, aircanada.com/agents and GDS links. This period is expected to last until approximately mid-day Eastern Time (Montreal) on November 19.
Air Canada flights are scheduled to operate normally and airport services, including online and kiosk check-in for our customers will remain available, however, the ability to create and ticket new reservations and service existing reservations and tickets will be temporarily suspended.
The following functions will also be inhibited during this period:
Interactive sell with the GDS. You may continue to request flights in your GDS based on AVS availability, however an Air Canada record locator will not be returned until after the links are reactivated with Altéa during the morning of November 19th. Flight requests made during the offline period will not be guaranteed until you receive a new Air Canada record locator.
Seat maps and advance seat selection will not be available.
E-ticketing functions will be offline. It will not be possible to display, issue, exchange, or refund an e-ticket or EMD-A during this time.
Flight Information will not be available through the GDS but will remain available on aircanada.com and aircanada.com/agents.
For the most up to date information please refer to theFAQ document.
Flights operated by Air Canada Rouge. For more information, visit flyrouge.com.
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Prices, schedules, terms and conditions are subject to change. All taxes, fees and charges are subject to change.
For online bookings, please refer to the booking flow by clicking on the search option in order to see the final price/breakdown or contact Air Canada Reservations at 1-888-247-2262. Certain international destinations may have taxes, fees or charges that must be paid at the point of origin or at departure. Please contact the nearest foreign government office of the country you plan to visit for definitive, up-to-date information. Country-specific and interactive passenger-specific information is also available at iatatravelcentre.com and travel.gc.ca. Fees for optional services, such as itinerary changes, additional baggage, advance seat selection, or certain special service requests may increase overall cost. For more information, please consult aircanada.com/us/en/aco/home/legal/products-and-services.html
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