Over the last few weeks we have communicated what you can expect before, during and after our migration to Amadeus Altéa overnight from November 18 to November 19. More information, including past Flash communications, can be found on our dedicated travel agent landing page.

In this issue, we’ll provide updates for Groups and outline changes to select functionalities on the Air Canada for Business platform.  

We’ve also posted information on aircanada.com about our upcoming migration to our new reservations system, and we’ve started contacting our joint customers and Aeroplan members detailing what they can expect during the migration period. Should a customer need to fly urgently on the night of November 18, we will be directing them to you to explore their travel options.  

Groups 

Preparing for Cutover Night 

To ensure a smooth cutover to Amadeus Altéa for Group bookings, please action the following items as soon as possible: 

• Complete group deposits or final payments. 

• Send in your group names and issue your e-tickets. 

• Complete any name changes or corrections. 

• Request any itinerary changes (Feed-ins, deviations etc.). 

Groups During Cutover 

For approximately 12 hours after cutover to Amadeus Altéa from November 18 to November 19, the ability to create and ticket new Groups reservations and service existing Groups reservations and tickets will not be available. The Group Travel Estimator will be offline during this period. 

Groups After Cutover 

The following activities will take place once we are operating our Reservations, Inventory and Ticketing live in Amadeus Altéa: 

Unticketed groups: 

• Your Group Cases will not be affected. For any changes to an existing group, please send an email on your corresponding group case or email thread. The date on which your email is sent is always honoured. 

• Your new record locator will not be sent to your GDS. Contact the Group team on your corresponding case or via the Live Chat service (Monday-Friday, 10:00-18:00 EST). Our agents will gladly provide the new 1A Amadeus Altea PNR and update your case accordingly. 

• For any issues with groups travelling within the following two business days, please use the Urgent Link on the Group website. 

Ticketed groups: 

• A new record locator message for each of your claimed PNRs will be generated to your GDS from Amadeus Altéa. 

• If your GDS is Amadeus or if the PNR already contained a flight segment on another Altéa-hosted carrier, the existing Altéa locator will be used. 

• If your GDS is not Amadeus and the PNR contained only Air Canada flight segments, then a new Altéa locator will be generated. 

• Depending on your GDS, PNRs with the updated locator may appear in your confirmation queue, however, no action will be required and it will not be necessary for you to inform travellers of the new Altéa locator. 

• Customers may check-in using either the GDS locator or the new Altéa locator. For direct bookings made with Air Canada including aircanada.com/agents and AC2U powered providers, customers may check-in using either the original Air Canada locator or the new Altéa locator. 

Groups New Requests 

If you have a G-Cubed User ID:  

• Log in using the credentials you have set up. 

• Navigate through the G-Cubed tool to complete your request. A video tutorial has been created to assist you. You can access it here: http://go.pardot.com/e/463862/t-DXkrfY4Hw2Nm/2cnnhl/300261911?h=ppkC3bNFg3MuGG9hvZeNpXtQ2I8HxlNRlULD7yy8BFU  

• A G-Cubed Group File will be created, and all details will be forwarded to the Group team. 

• The Group team will generate the applicable Group contract and send it via email on your new group case which will be used for all further communication. 

If you don’t have G-Cubed access, or your login doesn’t work: 

• Go to aircanada.com or aircanada.com/agents and head to the Group Travel webpage. 

• Access the Group Travel Estimator (GTE) and enter your Flight Search details. 

• The GTE will take you to the Quote Request form where you can complete your request. 

• The Group team will receive your request and book the space for you. They will generate the applicable Group contract and send it via email on your new group case which will be used for all further communication. 

Air Canada for Business: Changes to functionalities  

Effective November 19, unless otherwise noted, the following Air Canada for Business platform options will be temporarily disabled and re-introduced in the coming months once our full transition to Amadeus Altéa is complete:  

• Hold bookings for 24 hours before completing payment will be disabled November 14. 

• Book Flight Pass credits  

• View and select required eUpgrades credits for each applicable fare option while shopping.  

• Book a multi-city itinerary containing sun and international markets. 

  • Please contact the Air Canada for Business call center 1 888 335-4189 to book these itineraries. 

• Dynamic seat pricing  

• Seat Map will display the maximum price that may apply for a paid seat.  The applicable seat price will be charged at payment.  

• Apply multiple form of payment on your booking 

• The + and – 3 days pricing options at the shopping display for international markets. 

• Change an existing booking on the Air Canada for Business platform. 
  • You will be re-directed to aircanada.com to change an existing booking and any applicable fare discount will be applied on the re-directed booking. Please note that saved forms of payment and discounts on ancillary purchases when modifying an existing booking on aircanada.com and aircanada.com/agents will not be available. 

If you require additional assistance during this period, please email our support team at acforbusiness@aircanada.ca.