We’ll be upgrading our reservation system from RESIII to Amadeus Altéa this month. Air Canada flights will continue to operate as scheduled and airport services, including online and kiosk check-in for our customers will remain available. 

However, for approximately 12 hours after cutover, the ability to create and ticket new reservations and service existing reservations and tickets will not be available including the following:  

• Interactive sell with the GDS. You may continue to request flights in your GDS based on AVS availability, however an Air Canada record locator will not be returned until after the links are reactivated with Amadeus Altéa. Flight requests made during the offline period will not be guaranteed until you receive a new Air Canada record locator. 

• Seat maps and advance seat selection. 

• E-ticketing functions. It will not be possible to display, issue, exchange, or refund an e-ticket or EMD-A during this time. 

• Flight Information will remain available on aircanada.com and aircanada.com/agents. 

What you can do to prepare for cutover night 

There are several things you can do to help ensure a smooth cutover to Amadeus Altéa. 

1. Action any PNRs with a schedule change that requires ticket re-issuance to ensure that e-tickets remain associated to migrated PNRs in Amadeus Altéa.  

• Reminder! Schedule changes that require a ticket re-issue include: 

• Flight number change 

• Routing/airport change 

• Time change of more than 1 hour 

• Change in booking class 

2. Ensure that all infants are e-ticketed, including domestic travel.  

• Issue separate infant tickets for all new bookings and for previously ticketed PNRs.  

• Reminder! Air Canada has filed $0 fares for Domestic travel and the GDS have been validated to ensure fare quote and ticket issuance works correctly for all itineraries. 

3. Issue e-tickets and make upgrade requests as early as possible. 

4. Complete group deposits or final payments as early as possible. 

5. Issue EMD-A’s to complete seat fee payment as early as possible. 

6. Request special meals, bassinets, or queue PNRs for rate quotes no later than November 16. 

7. Ensure children under the age of 14 are identified with an OSI field.  Please use the appropriate entry for your GDS to add the OSI: 

What you need to know after cutover 
  
Once we are operating Reservations, Inventory and Ticketing in Amadeus Altéa:  

• A new record locator message for each of your PNRs will be generated to your GDS from Amadeus Altéa.  

• If your GDS is Amadeus or if the PNR already contained a flight segment on another Altéa-hosted carrier, the existing Altéa locator will be used. 

• If your GDS is not Amadeus and the PNR contained only Air Canada flight segments, then a new Altéa locator will be generated. 

• Depending on your GDS, PNRs with the updated locator may appear in your confirmation queue, however, no action will be required and it will not be necessary for you to inform travellers of the new Altéa locator. 

• For direct bookings made with Air Canada including aircanada.com/agents and AC2U-powered providers, the new Amadeus Altéa record locator will not be sent. Once you have displayed a booking using the original Air Canada locator, please take note of the new record locator. 

Customers may check-in using either the GDS locator or the new Amadeus Altéa locator. For direct bookings made with Air Canada including aircanada.com/agents and AC2U powered providers, customers may check-in using either the original Air Canada locator or the new Amadeus Altéa locator.