Planning Ahead for Air Canada’s System Upgrade to Amadeus Altéa
Since our last update, we have slightly adjusted our schedule to make November 19, 2019, the revised date for when we will turn on the new Reservations, Inventory and Ticketing (RIT) component in the Amadeus Altéa Suite.
Having two extra weeks to prepare has allowed us to extend our testing schedule while completing our technical and deployment readiness activities. Our new system will therefore be available to you (and us) on the morning of November 19, 2019 (Eastern Time). Our upgrade to Altéa will result in faster and more convenient transactions at all points of contact.
During the actual cutover from RESIII to Altéa overnight from November 18-19, there will be a period when all of Air Canada’s reservation services will be offline. This includes Air Canada Contact Centres, aircanada.com, aircanada.com/agents and GDS links. This period is expected to last approximately 12 hours beginning sometime between 1800ET and 2000ET (2300-0100Z). Air Canada flights will continue to operate as scheduled and airport services, including online and kiosk check-in for our customers will remain available, however, the ability to create and ticket new reservations and service existing reservations and tickets will be
suspended.
The following functions will also be inhibited during this period:
Interactive sell with the GDS. You may continue to request flights in your GDS based on AVS availability, however an Air Canada record locator will not be returned until after the links are reactivated with Altéa during the morning of November 19th. Flight requests made during the offline period will not be guaranteed until you receive a new Air Canada record locator.
Seat maps and advance seat selection will not be available.
E-ticketing functions will be offline. It will not be possible to display, issue, exchange, or refund an e-ticket or EMD-A during this time.
There are several things you can do to help us ensure a smooth cutover to Altéa.
Please action any PNRs with a schedule change that requires ticket reissuance to ensure that e-tickets remain associated to migrated PNRs in Altéa.
Ensure that all infants are e-ticketed, even for domestic travel.
Issue e-tickets and make upgrade requests as early as possible to avoid any inconvenience during the cutover period.
Complete group deposits or final payments as early as possible.
Issue EMD-A’s to complete seat fee payment as early as possible.
Make special requests for meals, bassinets, or queue PNRs for rate quotes no later than November 16th.
After Cutover
Once all PNRs have been migrated from RESIII to Altéa and the cutover is complete, we will be operating our Reservations, Inventory and Ticketing live in Altéa. The following activities will then take place:
A new record locator message for each of your PNRs will be generated to your GDS from Altéa.
If your GDS is Amadeus or if the PNR already contained a flight segment on another Altéa-hosted carrier, the existing Altéa locator will be used.
If your GDS is not Amadeus and the PNR contained only Air Canada flight segments, then a new Altéa locator will be generated.
Depending on your GDS, PNRs with the updated locator may appear in your confirmation queue, however, no action will be required and it will not be necessary for you to inform travellers of the new Altéa locator.
For direct bookings made with Air Canada including aircanada.com/agents and AC2U-powered providers, the new Altéa record locator will not be sent. Once you have displayed a booking using the original Air Canada locator, please take note of the new record locator.
Customers may check-in using either the GDS locator or the new Altéa locator. For direct bookings made with Air Canada including aircanada.com/agents and AC2U powered providers, customers may check-in using either the original Air Canada locator or the new Altéa locator.
Should you have any questions, please contact your Air Canada account manager. We thank you for your support during this transformation.
Best Regards,
Keith Wallis
Senior Director Distribution and Payments
Flights operated by Air Canada Rouge. For more information, visit flyrouge.com.
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