Air Canada Medical / Mobility

Medical / Mobility

Advance Notice / Medical Approval

Some medical conditions require advance notice and medical approval for travel. We’ve detailed everything you need to know.

Wheelchair / Mobility Aid​

Here’s what you need to know about travelling with your own wheelchair or mobility aid, and the wheelchair services we offer within the airport and onboard.

Customers with Allergies

Read our policy regarding customers with allergies, and find out how to request a buffer zone.

Visual / Hearing Impaired

Special services are available to our visually or hearing impaired customers.

Travelling with an Attendant

Here’s everything you need to know about travelling with your own personal attendant.

Special Seating

Do you have a special seating requirement? We can help.

Service Animals

We’re happy to welcome your service animal onboard, but certain rules do apply.

Travelling with Oxygen

Here’s important information if you require oxygen during your flight.


Most of our aircraft are accessible to customers with disabilities.