Your question has been sent

How does this work?

Now that you've submitted your question, here’s what happens next:

  1. We will review your question to ensure it’s on-topic, clear and hasn’t already been answered on this page.
  2. Once approved, we will take the time to answer your question and add it to the page for all to see.
  3. We will try to answer all approved questions as quickly as possible. Some answers may be posted within a day, while others may take a little longer.
  4. We will do our best to answer as many of your questions as we can.

We are looking forward to answering your questions about our new frequent flyer program, and will be updating Your Questions page with a selection of the most popular questions we receive.


As always, Air Canada contact centre agents are here to assist you at 1 (888) 247-2262.

For everything else, please visit