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Air Canada Refund and Cancellation Policy

If you’d like to request a refund or cancel a flight or service, we’re here to help.

Please choose the period which applies to your ticket:

COVID-19 Goodwill Period

Refund eligibility
I cancelled my booking

Air Canada Travel Voucher or Aeroplan points with a 65% bonus

Air Canada cancelled my flight

Air Canada Travel Voucher or Aeroplan points with a 65% bonus

Go-Forward Period

Refund eligibility
I cancelled my booking

Depends on the fare type you purchased

Air Canada cancelled my flight

Refund*

*You have the option of a refund if the departure or arrival time of your new flight is more than 3 hours from the original departure or arrival time, or if we add a connection to your itinerary.

How to request a refund

Please remember to request a refund via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

Here are your options based on your booking method:

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Travel agent/Online travel agency

If you booked with a travel agent or online travel agency such as Expedia or Priceline, please contact them directly.

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Air Canada for Business

For Air Canada for Business bookings, please visit Air Canada for Business for details and refund options available to you and your corporation.

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Air Canada Vacations

For Air Canada Vacations bookings, visit vacations.aircanada.com.

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Air Canada

If you booked directly through Air Canada (including aircanada.com, the Air Canada mobile app, and our Contact Centres), Aeroplan, Kayak, Google Flights or Skyscanner, Visit My Bookings.

Visit My Bookings

How to cancel a booking

Please remember to cancel your booking via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

If you booked directly through Air Canada, you may cancel your booking online by visiting My Bookings and following the instructions.

You may cancel your booking online if:

  • You originally booked your flight on aircanada.com or via the Air Canada mobile app
  • You are cancelling an Aeroplan flight reward booking
  • You are cancelling your entire booking
  • You are cancelling your flight at least two hours before departure

Partial cancellation:

If you need to cancel one or more segments of your itinerary, please contact Air Canada Reservations.

24 hours refundability:

If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction.

For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.

Passenger withdrawal Rights (Colombian law)

In all contracts for the sale of goods and provision of services through financing systems provided by the producer or supplier, sale of timeshares or sales using non-traditional or distance methods, which by their nature should not be consumed or have not begun to be executed before five (5) days, the withdrawal right will be understood as agreed. In the event that the right to withdrawal is used, the contract will be terminated and the money paid by the consumer will be refunded. The consumer must return the product to the producer or supplier by the same means and in the same conditions in which it was received. Transportation and others costs involved in the returning the good will be covered by the consumer. The maximum term for exercising the withdrawal right will be five (5) business days from the delivery of the goods or from the execution of the contract in the case of the provision of services.

The following cases are exempt from the withdrawal right:

1. In contracts for the provision of services whose provision has begun with the consumer’s agreement;

2. In contracts for the supply of goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot control;

3. In contracts for the supply of goods made to the consumer's specifications or clearly personalized;

4. In contracts for the supply of goods which, by their nature, cannot be returned or may deteriorate or expire rapidly;

5. In contracts for betting and lottery services;

6. In contracts for the acquisition of perishable goods;

7. In contracts for the acquisition of goods for personal use.

All sums paid must be returned to the consumer in cash without any discounts or deductions for any concept.

In application of article 1878 of the Code of Commerce, the passenger may withdraw from the trip before its commencement, by giving notice to the carrier or the travel agency at least twenty-four (24) hours prior to the flight.

In these cases, the carrier or travel agency may retain a sum of money, in accordance with what is regulated in this paragraph.

The carrier or travel agency, in accordance with the conditions of the fare, may retain the agreed percentage, which may not exceed 10% of the value received as a fare, excluding fees, taxes and administrative fee. The retention made to the passenger will be made in favor of the carrier.

The provisions of this paragraph will not apply in the case of promotional rates, unless it is offered by the carrier, in which case it will be applied in accordance with the conditions offered.

In case of withdrawal, the airline or agency that has made the sale of the ticket, will order the financial institution to refund the corresponding amount refund within a term not exceeding five (5) working days following the passenger's request.

The airline and / or travel agent must refund the money to the passenger within a maximum period of thirty (30) calendar days from the communication of the withdrawal.

If the passenger desists from the trip by giving notice to the travel agency that sold the tickets as intermediary, it will proceed to refund the money to the passenger once the airline makes available the corresponding amount, without prejudice to the period of thirty (30) days provided in the previous paragraph for the refund of the money to the passenger to become effective.

Frequently asked questions

Do I have to pay an administrative fee to get my refund?

A change or cancellation fee may apply based on the type of ticket you purchased. Please note that Air Canada has never charged a refund processing fee to customers or travel agencies. If you purchased your ticket with a travel agency and have a question about a fee, please contact your travel agency for more information.

Are taxes, fees and additional charges associated with my ticket refundable?

Certain taxes, fees, and charges are refundable based on the following:

  • The type of ticket you bought (refundable/non-refundable)
  • Whether the ticket was wholly or partially used
  • Regulations of the country where the ticket was purchased and/or the departure country

Examples for completely unused tickets:

Taxes, fees and additional charges Refundable ticket Non-refundable ticket
CA– Air Travellers Security Charge – Canada Refundable, within 24 months of ticket issuance if no Canadian departure has occurred

The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
  • Quebec Sales Tax (XQ)
  • Goods and Services Tax (XG)
  • Harmonized Sales Tax (RC)
Refundable, within 24 months of ticket issuance if no Canadian departure has occurred.

The following taxes are also refundable if they were applied to the Air Travellers Security Charge:
  • Quebec Sales Tax (XQ)
  • Goods and Services Tax (XG)
  • Harmonized Sales Tax (RC)
Notwithstanding, the refundability rules mentioned above, Air Canada will exceptionally refund the Air Travellers Security Charge outside the 24 months limitation for eligible tickets only (ticket with travel dates on or after February 1, 2020 and purchased before April 13, 2021).
SQ – Airport Improvement Fee – Canada Refundable

The following taxes are also refundable if they were applied to the Airport Improvement Fee:
  • Quebec Sales Tax (XQ)
  • Goods and Services Tax (XG)
  • Harmonized Sales Tax (RC)
Refundable

The following taxes are also refundable if they were applied to the Airport Improvement Fee:
  • Quebec Sales Tax (XQ)
  • Goods and Services Tax (XG)
  • Harmonized Sales Tax (RC)
RC – Harmonized Sales Tax – Canada Refundable Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded.
XG – Goods and Services Tax – Canada Refundable Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded.
XQ – Quebec Sales Tax – Canada Refundable Refundable only if they were applied to the Air Travellers Security Charge (CA) and Airport Improvement Fee (SQ), and the CA and SQ are refunded.
US – Transportation Tax – U.S Refundable Non-refundable
XF – Passenger Facility Charge – U.S. Refundable Non-refundable
ZP – Flight Segment Tax – U.S Refundable Non-refundable
AY – Passenger Security Fee – U.S. Refundable Refundable
XY – Immigration Fee – U.S Refundable Refundable
YC – Customs Fee – U.S. Refundable Refundable
XA – Animal and Plant Health Inspection Service (APHIS) User Fee – U.S. Refundable Refundable
FR – Civil Aviation Tax – France Refundable Refundable
O4 – Air Passenger Solidarity Tax Surplus - France Refundable Refundable
QW – Passenger Service Charge (domestic flights) – France Refundable Refundable
QX – Passenger Service Charge (international flights) – France Refundable Refundable
IZ – Solidarity Tax – France Refundable Refundable

Examples of non-refundable rules for international taxes, fees and charges:

Taxes, fees and additional charges
CR – Transportation Tax – Costa Rica refundable by customer’s request to the Costa Rican Tourism Institute, as Air Canada is not allowed to refund it directly due to country regulations.
DO – Transportation Tax – Dominican Republic Refundable on the unutilized portion of service, if within 30 days of ticket issuance. Not refundable on forfeited amounts.
L8 – Tourism Tax - Dominican Republic Only refundable by customer’s request to the Dominican Republic authority, as Air Canada is not allowed to refund it directly due to country regulations.
E2 – Infrastructure Tax - Ecuador Not refundable.
ED – International Tourism Fee – Ecuador Not refundable.
EC – Government Transportation Tax - Ecuador Refundable on fully unused tickets. Not refundable if ticket is partially used or on forfeited amounts.
PA – Value Added Tax - Panama Refundable on the unutilized portion of service, if within 180 days of ticket issuance. Not refundable on forfeited amounts.
PE – Sales Tax - Peru Refundable on fully unused tickets, if within 30 days of ticket issuance. Not refundable if ticket is partially used or on forfeited amounts.
K3 – Goods and Services Tax - India Refundable on the unutilized portion of service, but only until the following August 31st of the India government financial year* in which the ticket was issued. Not refundable on forfeited amounts.
*India government financial year is from April 1 to March 31. Please contact Air Canada Reservations for assistance.

I cancelled the credit card used at the time of booking, or it expired. How do I receive my refund?

Air Canada will refund the money to the credit card you used at the time of purchase.

  • If your new credit card is with the same financial institution, contact them directly as they may have already transferred the money to your new card.
  • If you no longer have a credit card with the same financial institution, contact your original bank, credit union, or other financial institution.
  • If the original financial institution no longer exists, you will still need to request a refund. Air Canada will be notified of the financial institution’s closure and will contact you directly to finalize payment details. If you have not heard back from us within 2 months of your original request submission, please contact us at 1 888 247-2262.
  • Should we become aware of the fact that your bank, credit union or other financial institution has rejected a refund, we will contact you.

I am a travel agent unable to process the refund in my GDS. What can I do?

If you are unable to process the refund because you can’t display the eTicket or process an adjustment refund because the coupons are not available, please fill out our application form and your request will be reviewed by an Air Canada agent.

I am an OAL partner and require Air Canada's assistance with a refund request. How should I proceed?

Please fill out our application form and your request will be reviewed by an Air Canada agent.

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