Advance Notice / Medical Approval
Some medical conditions require advance notice and medical approval for travel. We’ve detailed everything you need to know.
Wheelchair / Mobility Aid
Here’s what you need to know about travelling with your own wheelchair or mobility aid, and the wheelchair services we offer within the airport and onboard.
Customers with Allergies
Read our policy regarding customers with allergies, and find out how to request a buffer zone.
Visual / Hearing Impaired
Special services are available to our visually or hearing impaired customers.
Travelling with an Attendant
Here’s everything you need to know about travelling with your own personal attendant.
Special Seating
Do you have a special seating requirement? We can help.
Service Animals
We’re happy to welcome your service animal onboard, but certain rules do apply.
Travelling with Oxygen
Here’s important information if you require oxygen during your flight.
Washroom
Most of our aircraft are accessible to customers with disabilities.