Travel Information and Updates

Travel News and Updates

2018

Hawaii Volcanic Activity

May 16, 2018

In response to the recent volcanic activity in Hawaii, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than May 16, 2018 for travel to or from Kona or Hilo between May 16 and May 22, 2018.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and June 5, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and June 5, 2018. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Central Mountain Air Changes Terminals at Vancouver International Airport (YVR)

Effective June 1st, 2018, Central Mountain Air (CMA) flights out of Vancouver International Airport (YVR) will be relocating to the South Terminal (from the Main Terminal), and all Central Mountain Air flights will depart from and arrive at the South Terminal.

If you are connecting to or from an Air Canada flight operated by CMA, you will need to:

  • collect your checked baggage on arrival in Vancouver
  • transfer between terminals via the airport’s complimentary shuttle bus service
  • check your bags once again for your connecting flight once you arrive at the appropriate terminal

Rest assured that connection times between flights have been adjusted to reflect the additional time you’ll need to change terminals.  And should you require assistance or guidance in transferring between terminals on your day of travel, please present yourself to an Air Canada or Central Mountain Air agent at the airport.

For more information, view full details on the complimentary shuttle bus service as well as terminal maps of Vancouver International Airport.

 

 

Accepted Forms of Payment at Select Canadian Airports

May 4, 2018

Effective May 8th, 2018, cash payments will no longer be accepted at Air Canada counters located at Calgary (YYC), Edmonton (YEG) and Winnipeg (YWG) International airports. Customers will have the option of paying tickets as well as baggage and other fees with any major credit or debit card.

And a reminder that, since October of 2017, Air Canada counters at Ottawa International Airport (YOW) also accept credit or debit card payments only.

ReadySTATION™ Cash Conversion Kiosks

Prepaid MasterCard credit cards are available for purchase at ReadySTATION™ cash conversion kiosks located at these four airports. If you do choose this option, please make sure to keep your prepaid credit card (even if its value has reached zero) until all travel associated with the card has been completed. In the event of a refund, this will allow us to return the amount to your original form of payment.

China to Start Fingerprinting Foreign Visitors Entering the Country

April 26, 2018

China’s Ministry of Public Security has announced that it is implementing a policy to collect fingerprints of foreign passport holders upon their arrival in China.

Effective April 27, 2018, border control authorities at all of China’s ports of entry, including its airports, will start collecting the fingerprints of all foreign visitors aged between 14 and 70. Diplomatic passport holders and beneficiaries of reciprocal agreements are exempted.

With this new policy, China joins other countries around the world who already collect fingerprints and other biometrics from foreigners.

New policy concerning personal headphones

March 29, 2018

Air Canada is happy to announce that, beginning on April 1, 2018, passengers on our flights will be able to use their personal headphones (of any kind) on our in-flight entertainment system or their personal mobile devices. This service is available from gate to gate at any time, except, of course, while the safety video is being played.

Air Canada to Launch Non-Stop Montreal-Shanghai Flights

September 23, 2016

First Boeing 787 Dreamliner service from Montreal

MONTREAL, September 23, 2016 - Air Canada today announced the introduction of daily year-round flights from Montreal to Shanghai, China beginning February 16, 2017. This marks Air Canada’s first direct service to China from Montreal as well as the introduction of state-of-the-art Boeing 787-8 Dreamliner aircraft on flights departing from Montreal. Tickets will be available for purchase on aircanada.com and through travel agents on September 28. All Air Canada flights provide for Aeroplan accumulation and redemption and, for eligible customers, priority check-in, Maple Leaf Lounge access, priority boarding and other benefits.

“Building on Air Canada’s success in the rapidly growing Chinese market we are delighted to announce Air Canada’s first direct flights between Montreal and China with the launch of Montreal-Shanghai service next year,” said Calin Rovinescu, Air Canada’s President and Chief Executive Officer. “This also marks the introduction of Air Canada’s first 787 Dreamliner aircraft service from Montreal, further underlining our commitment to expand our global reach and reinforce Montreal-Trudeau as a strategic hub. With today’s announcement, Air Canada has increased its international capacity from Montreal by 133 per cent since 2009, with direct service to 13 cities in Europe, North Africa and China.”

“China is Canada’s second largest trading partner and Air Canada has made a significant investment of more than $1 billion in aircraft and equipment allocated specifically to serve the Chinese market from our Canadian hubs. We will be the first and only Canadian carrier to operate daily non-stop transpacific service between Montreal and the Asia-Pacific region, and with an elapsed time of 14.5 hours, it will be the longest flight ever operated by any carrier from Montréal-Trudeau airport. Together with our Star Alliance partners, Air China and Shenzhen Airlines, and partner Juneyao Airlines, a Shanghai based airline operating to more than 30 destinations in China, we will offer the growing number of travellers between Montreal and China even more convenient travel options to Chinese destinations,” concluded Mr Rovinescu.

“This new Montreal-Shanghai non-stop Air Canada service will help deepen our already strong people-to-people ties with China. It will also help boost tourism, trade and the economy and offer more choice for Canadian consumers. Today’s announcement comes at an important time in Canada-China relations as demonstrated by the two back-to-back Leaders’ visits over the past three weeks,” stated Stéphane Dion, Minister of Foreign Affairs of Canada, and Member of Parliament for Saint-Laurent.

“This new direct link between Montréal and Shanghai will not only make life easier for travelers, it will also encourage trade. Easier access to this new market will help foster economic development in our communities. Today’s announcement is a testament to the relationship our governments have forged in recent years,” said Quebec Minister of Economy, Science, Innovation and Minister responsible for Digital Strategy, Dominique Anglade.

“As an important partner, Tourisme Montréal is thrilled about the improved air service between our city and China, a major tourism market for Montreal. This is an important strategic initiative for Tourisme Montréal. It is with determination that we will pursue our objective and ensure the continuity of these services, and that we will keep promoting Montréal as a choice tourism destination in other Asian markets,” stated Yves Lalumière, CEO of Tourisme Montréal.

In Montreal, flights are timed to optimize connections to and from the carrier’s extensive Eastern Canada and U.S. networks including Ottawa, Quebec City, Halifax, New York and Boston.

In Shanghai, Star Alliance partners Air China and Shenzhen Airlines, along with our partner Juneyao Airlines with whom we will launch an interline agreement in the coming weeks, offer excellent connectivity to domestic China destinations such as Chengdu, Chongqing and Shenzhen.

Flight Schedule
from February 16, 2017 to March 12, 2017
Flight From To Depart Arrive
AC17 Montreal (YUL) Shanghai (PVG) 13:30 16:40 +1
AC18 Shanghai (PVG) Montreal (YUL) 18:15 18:40

 

Flight Schedule
from February 16, 2017 to March 12, 2017
Flight From To Depart Arrive
AC17 Montreal (YUL) Shanghai (PVG) 14:30 16:40 +1
AC18 Shanghai (PVG) Montreal (YUL) 18:15 19:40

 

Flight Schedule
from February 16, 2017 to March 12, 2017
Flight From To Depart Arrive
AC17 Montreal (YUL) Shanghai (PVG) 13:15 15:30 +1
AC18 Shanghai (PVG) Montreal (YUL) 17:05 18:40

Air Canada is the leading air carrier between China and Canada. It offers 28 weekly nonstop flights between China and Canada, namely Beijing-Vancouver, Beijing-Toronto, Shanghai-Vancouver and Shanghai-Toronto. Those flights are operated with Boeing 787 and 777-300ER. The brand new International Business Class and Premium Economy Class were introduced on all long-haul flights from and to China, which greatly enhance the level of the travel comfort.

Air Canada’s Boeing 787-8 Dreamliner aircraft feature three cabins of service offering comfortable ergonomic seating and enhanced definition intuitive touch personal entertainment screens. Air Canada’s International Business Class cabin features 20 Executive Pods with 180-degree lie-flat seats in configuration guaranteeing direct aisle access. The Premium Economy cabin has 21 seats offering more generous personal space, wider seats and greater legroom and recline as well as premium meals, complimentary bar service and priority check-in and baggage delivery at the airport. The Economy cabin has 210 slimline seats providing comfortable personal space and state-of-the-art individual on-demand entertainment system.

For more details on Air Canada, please visit www.aircanada.com.

Air Canada will launch Flagship Store on Alitrip

September 3, 2016

Canada’s flag carrier steps into the Alibaba’s massive ecommerce platform

HANGZHOU, 3 September 2016 - During G20 Hangzhou Summit, Air Canada, the flag carrier and largest airline of Canada and Alitrip, a travel booking website/app of the Chinese Internet giant Alibaba signed Memorandum of Understanding (MoU) that Air Canada will set up a flagship store on Alitrip. Air Canada is the first North American carrier having official presence on Alitrip. Justin Trudeau Prime Minister of Canada and Jack Ma, Chairman of Alibaba Group witnessed the signing ceremony.

With China having one of the most developed ecommerce markets in the world, Air Canada are very delighted to expand its online distribution channel through the partnership with Alitrip. The China-based travelers, particularly the mobile-centric young generation, will therefore enjoy easier and faster online ticketing service thanks to the Alitrip’s massive platform and the local payment solution.

There are more than 700 million Internet users in China. Ecommerce is a primary driver of China's retail sales growth. Last year, China overtook the United States as the largest e-commerce market. As with retail ecommerce, China’s digital travel market leads the Asia Pacific because of a massive population, a rising middle class who enjoys traveling, and with high levels of mobile adoption. In 2015, China generated $65.85 billion worth of digital travel sales, representing yearly growth of 28%. Sales are set to rise to $131.30 billion in 2019.

The partnership with Alitrip will allow Air Canada to further strengthen its digital sales in China. In the meanwhile, Chinese travelers will have multiple online channels to learn and purchase Air Canada’s products and services, in addition to its official website. Air Canada’s products and services will be showcased on Alitrip under Pavilion of Canada during G20, together with the Canadian’s tourism resources.

Air Canada is the leading air carrier between China and Canada. It offers 28 weekly nonstop flights between China and Canada, namely B Beijing-Vancouver, Beijing-Toronto, Shanghai-Vancouver and Shanghai-Toronto. Those flights are operated with Boeing B787 and B777-300ER. The brand new International Business Class and Premium Economy Class were introduced on all long-haul flights from and to China, which greatly enhance the level of the travel comfort.

Travelling with Children

April 29, 2016

At Air Canada, our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together*. 

In order to ease the travel experience for our young passengers and their parent or guardian, we ask that you inform the Air Canada agent or your travel agent at time of booking that you are travelling with children under the age of 12.   

If you’ve already completed your reservation, you can go to the Manage My Bookings tab 36 hours after booking to confirm that your child has automatically been seated with a parent or guardian. Alternatively, please contact Air Canada Reservations or your travel agent to make the necessary changes.

In the event that adjacent seating cannot be arranged, Air Canada will offer other flight options or a full refund.

More about this seating policy and travelling with children

* Applies to all flights operated by Air Canada and Air Canada Rouge.

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