About Paper and Electronic Travel Vouchers
Electronic travel vouchers (e-MCOs) are issued in the form of a letter. Within the letter is your 13-digit e-MCO number.
A paper travel voucher is also called a Miscellaneous Charges Order (MCO). Paper travel voucher numbers always start with ‘014 40’, followed by 8 other numbers.
Both paper and electronic travel vouchers can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.
If you received your electronic travel voucher or paper travel voucher as compensation under the Air Passenger Protection Regulations, it does not expire. You may need to call Air Canada reservations to re-activate your voucher if not used within one year from the date of issue.
To Redeem an Electronic Travel Voucher (e-MCO)
For faster credit, redeem your e-MCO when you complete your booking with Air Canada Reservations or at an Air Canada staffed airport:
Redeem your e-MCO online:
Once travel has been completed, fill out our Ticket Refund Application Form Opens in New Window.
To Redeem a Paper Travel Voucher (MCO)
Redeem your paper voucher when making your new booking directly with your travel agent or at any Air Canada staffed airport.
Apply the credit for a new online booking from the comfort of your own home:
Book and pay for your reservation online. Then, mail the electronic ticket/receipt along with your original travel voucher (MCO) to Air Canada's Refund Department upon completion of all travel.
By Courier Service (e.g. FedEx, UPS):
- You can request your refund only upon completion of travel.
- The amount of the voucher will be credited back to the new ticket’s original form of payment.
Can I use my voucher at a travel agency?
Yes. Travel agents are aware of the procedures to process your voucher.
I received a MCO in another country and it is in a foreign currency. How can I apply the value of this amount towards my next booking?
Simply book your trip online. After you come back from your trip, complete our Ticket Refund Application Form Opens in New Window. Refund Services will apply the value of your voucher towards the price of your ticket. Please note that you cannot exchange this value for cash.
Am I able to sign over my MCO to another person for them to use?
Yes. There are several ways to do this:
After travel has been completed, fill out our Ticket Refund Application FormOpens in New Window and indicate in the ‘Additional Information’ section the full name of the person to whom you wish to sign over your MCO. Remember to also attach a copy of the itinerary-receipt of the person who will be benefiting from your MCO refund. Naturally, you'll be doing this after travel has been completed.
Over the phone:
You can transfer the total or partial value of your e-MCO to another person by calling Air Canada Reservations when you are ready to make a new reservation.
Via email or regular mail:
Along with all other required information, send us a signed letter of consent on which you indicate the full name of the person to whom you wish to sign over your MCO. Remember to include the itinerary-receipt of the person who will be benefiting from your MCO refund. Naturally, you’ll be doing this after travel has been completed.
At the airport:
You and the person to whom you wish to sign over your MCO or e-MCO can go together to the airport and purchase a ticket at any Air Canada counter. Make sure you are both carrying valid ID, and don’t forget to bring your paper voucher or e-MCO number.