Tools & Forms
track your shipment
Get up-to-date status of your shipments
Enter your air waybill number:
Please wait while we retrieve your information
Your Air Waybill (AWB) search did not return any results. Please verify the number and try again, or contact your local Air Canada Cargo office for assistance.
Difficulty tracking your shipment?
Please verify that you've entered the correct air waybill number. If you still need assistance, please contact your local Air Canada Cargo office.
flight status
You can check on the status of a flight by visiting aircanada.com.
- Have what you need to book?
- 1-800-387-4865 within Canada
- Book online now
- Contact an Air Canada Cargo office
Mobile Tools
Air Canada Cargo offers several mobile options to give you instant access to real-time information about your shipments at your fingertips! It is now easier than ever to track your cargo, check its status and view flight schedule on the go.
Air Canada iOS App
Air Canada makes it easier than ever for Apple iOS users to track their shipments. So, no matter if you want to track your shipment, verify flight schedule, sign up for real-time Cargo Status Notification updates, or take advantage of one of the other options available, the Air Canada Cargo iOS App has you covered. Learn more about iOS App
My Messages Service
Manage your Air Canada Cargo experience from a single location. With the My Messages inbox, you'll get any notifications that you register for (Cargo Notifications and Air Canada Flight Notifications), all in one place. Learn more about My Messages
m.aircanadacargo.com
This is Air Canada Cargo's website for mobile devices. It offers access to all of our Mobile Services directly from your Internet-enabled mobile device. Simply type m.aircanadacargo.com directly in your mobile device's Internet browser, to:
- Access details about your packages (My Cargo);
- Track your shipment (Track Cargo);
- Check flights and schedules;
- Sign up for Notifications; or
- Access the My Messages notification inbox.
TIP:
Bookmark m.aircanadacargo.com for future use.
(for assistance setting up bookmarks, see your device's documentation or contact your wireless carrier).
- Have what you need to book?
- 1-800-387-4865 within Canada
- Book online now
- Contact an Air Canada Cargo office
Notifications
Will your shipment be delayed due to a severe snowstorm at the destination? Get the details sent directly to your mobile device or e-mail as they occur, all in real time. Subscribe now!
We strive to deliver the most accurate and reliable information to you. With our Cargo Notification services, we will be able to keep you updated about the details of your shipment, wherever you may be.
Cargo Notifications
Register for our Cargo Notification service to receive shipment status updates as they occur. Notifications will be sent directly to your text-messaging-enabled phone or your e-mail address.
The following Cargo Notifications can be sent:
- Shipment is booked;
- Shipment has been received by Air Canada;
- Shipment has been manifested on a flight;
- Shipment has departed on a flight;
- Shipment has been checked-in from a flight;
- Consignee has been notified of shipment arrival and
- Shipment has been delivered.
Overview of Air Canada Cargo Notifications
- Notifications apply only to shipments traveling on Air Canada and Jazz flights (domestic, transborder and international).
- You can sign up for a Cargo Notification for existing Air Waybills and even add multiple contact points to each notification.
- Notifications are sent as soon as the Air Waybill status is updated.
How Do I Subscribe?
To receive notifications, you will need to register for this service using:
- Air Canada Cargo’s mobile App for iOS; or,
- On our mobile website m.aircanadacargo.com.
We will do everything possible to ensure that we provide the most accurate cargo and schedule information at all times. However, Air Canada Cargo is not liable for non-delivery of messages and cannot guarantee the timeliness or reliability of SMS message receipt.
Air Canada Cargo iOS App
Air Canada makes it easier than ever for Apple iOS users to track their shipments.
Features
- My Cargo: Track all your cargo traveling on Air Canada and Jazz flights from a single location.
- Cargo Schedule: Find flight and truck schedules from origin to destination for your cargo.
- Cargo Notifications: Subscribe to receive cargo notifications directly to your text enabled mobile device or email.
- Track Cargo: Track cargo traveling on Air Canada and Jazz flights.
- My Flights: Track all your Air Canada flights from a single location.
- Find Flight: Find any Air Canada or Jazz operated flight.
How to download the app
From your iOS device
- From your iOS device's home screen, tap the "App Store" logo
- In the App Store, touch the Search icon
- In the Search box, type "Air Canada Cargo", then tap "Search"
- Select Air Canada Cargo from the results list
- Tap the "Get" button, the button will change to an "Install" button
- Tap the "Install" button
- Enter your Apple ID and password when prompted, then tap "OK"
- The Air Canada Cargo App will then download and install automatically on your iOS device
From your Mac/PC
- Click the image below to launch iTunes* and download the Air Canada Cargo iOS App
- Click "Get"
- Enter your Apple ID and password when prompted, then click "Get"
- The app will download to your iTunes.
- Once the download is complete, sync your iOS device to install the app.
Don’t have iTunes? Download iTunes
- Have what you need to book?
- 1-800-387-4865 within Canada
- Book online now
- Contact an Air Canada Cargo office
My Messages
My Messages is the link between you and Air Canada Cargo while you’re on the go. It’s an inbox that allows you to receive all of your Air Canada messages in one place.
My Messages updates include:
- Cargo Notifications; and
- Flight Notifications.
How do I access My Messages?
You can access your My Messages inbox from one of the following:
- The Air Canada Cargo website logo on your mobile device's home screen;
- The link on your Cargo Notifications e-mail;
- The My Messages tab from the iOS App.
You can view your My Messages inbox via the Web or from an Internet-enabled mobile device.
About My Messages
- My Messages is a view-only inbox. You will not be able to add, delete or modify messages.
- Your My Messages inbox will store messages for up to 3 days after final cargo delivery. Older messages will be automatically removed.
- Have what you need to book?
- 1-800-387-4865 within Canada
- Book online now
- Contact an Air Canada Cargo office
Shipping Solution Finder
Some commodities, by their very nature, require special handling. We offer various shipping solutions for your special cargo to best protect the shipment's integrity and comply with regulatory requirements.
To determine which solution is best for you, pick the category that best describes your shipment from the dropdown below.
What are you shipping?
Tender and Retrieval Times
Tender and retrieval times vary by solution and service level. To find your tender and retrieval times, select the origin and destination of your shipment. Then choose the applicable Air Canada Cargo solution, service level and indicate if you are using a shipping container (See Unit Load Device for size considerations).
| Tender Times (from Canada, United States) | Retrieval Times (to Canada, United States) | |
|---|---|---|
Notes:
- Times may differ by station.
- For AC Animals in Canada and the United States the maximum tender time is 4 hours.
- For mail shipments, please contact your local Air Canada sales office.
- Shipments of very unusual shape or size may require additional time for loading. Please check with your local Air Canada office when booking.
- Due to operational and regulatory constraints, these tender and retrieval times do not apply in South and Central America or the Caribbean.
- Please contact your local station for tender and retrieval times for these regions.
* Subject to Dangerous Goods Inspection
** No single piece over 32 kg
Forms & Reference
Booking a shipment
- Air Waybill
- Shipper’s Checklists:
Shipping labels
Setting up an account
