While we consider all cargo precious, some items are more highly-valued and require unique handling. AC Secure is designed specifically to ensure the safe and secure transportation of goods with a known value of C/US$1,000/kg or more, or when a shipper purchases insurance in the same amount per kilogram, regardless of the commodity.
The AC Secure Solution
The AC Secure Solution is designed specifically for the safe and secure transport of your valuable cargo. With this solution, you receive:
Shipments with a known value of over $1,000 CAD/USD per kg (or equivalent in local currency at the country of origin) or
Commodities for which the shipper purchases insurance over $1,000 CAD/USD per kg (or equivalent in local currency at the country of origin), regardless of the actual value of the commodity
Shipments of the following commodities, regardless of declared value or amount of insurance purchased:
Firearms and weapons
Gold, silver and gems
Jewellery, pearls and watches
Narcotics and controlled drugs
Negotiable paper including:
Money or currency notes
Stocks and bonds
If you have questions or concerns about transporting high-value goods, please contact one of our AC Secure solution specialists. Visit Contact Us to find an Air Canada Cargo station, or from Canada, call 1-800-387-4865
In addition to the general shipping information explained in Shipping 101, there are several unique considerations for the shipment of high-value items, including: valuation of the shipment and liability, as well as any special handling requirements.
Valuation charges and liability
All valuable shipments are assessed a flat valuable handling fee and a valuation charge that is calculated as a percentage of the declared value for air transport.
Air Canada Cargo's liability is limited by tariffs and international agreements. This liability may be further limited if the Declared Value or Description of Goods is misrepresented or falsified by the shipper.
Special handling requirements
Handling requirements vary by class and are associated with the value of the shipment being tendered:
To meet performance expectations and current regulatory and security control requirements, Air Canada Cargo adheres to a rigorous goods acceptance process.
You have a responsibility to ensure that your shipment complies with all applicable rules and regulations and is acceptable for transport (packaged appropriately, properly identified and labeled, and accompanied by all required documentation).
The following outlines key requirements according to IATA regulations and recommended practices, including, IATA Recommended Practices 1601, 1670 and IATA Resolution 600 a/b and 606, along with considerations for shipping goods using AC Secure:
Shipments are only acceptable for transportation when the shipper, consignee or owner has complied with the rules and regulations of the tariffs and all laws, ordinances, and other governmental rules and regulations governing the transportation of the shipment.
The air waybill must be accurate and complete in all respects. It must include the weight, number of pieces, dimensions, value of and nature of goods, all information required by Customs and known/unknown security status. The air waybill must also contain the conditions of contract. An e-Air Waybill is also acceptable (where authorized).
Note: Any adjustments made to an Air Waybill that could impact the expected billing amount, such as re-weighing, calculating or re-calculating the dimensional weight of your shipment, will be communicated to the shipper with a Notice of Correction. This Notice of Correction will be sent electronically to your attention.
Attention Freight Forwarders:
When applicable, complete House AWB information must be available for manual input or electronically transmitted to either Air Canada or directly to Customs.
All documents necessary for determining the nature of the goods, along with export, import or transit documents required by Customs or any governmental body, must be completed and/or checked and must accompany the air waybill.
Electronic submission of this information is also acceptable (where authorized) following IATA procedures and standards.
Shipments must be packed in a way that allows for security screening and to ensure that it can be carried safely with ordinary care in handling. In addition, the volume and weight of your shipment when tendered must match those in your booking.
For highly-valued items,the shipper must also meet minimum packaging size requirements of 30 x 30 x 30 cm (12" x 12" x 12").
All packages in the consignment must be marked with the consignee's name, street and city address, including ZIP/postal code (as on the Air Waybill) OR, have one or more packages marked with this information with an appropriate reference on all other packages in the consignment.
A completed cargo identification label or stencil must be attached to each package. Labels must be fully visible and all old labels and markings must be obliterated. Secure shipments must be identified with the appropriate label.
All shipments undergo security screening and must be prepared for carriage according to the security control instructions provided by the National Authority and any additional instructions provided by Air Canada Cargo.
Note: Note: Any cargo that cannot be screened to a satisfactory standard may be broken down into smaller pieces in order to obtain a clear image. Breakdown and build-up fees may apply. See Security screening fees in Rates, Charges and Fees.
Air Canada Cargo Acceptance Requirements
Shipments are acceptable for transportation when:
The shipper, consignee or owner complies with the rules and regulations of the tariffs and all laws, ordinances, and other governmental rules and regulations governing transport of the shipment.
It is agreed that the goods shipped are accepted in apparent good order, are properly packaged, are in a condition for carriage that is in conformity with IATA regulations, and are subject to the conditions of the contract (the Air Waybill).
Shipments are delivered on time and have a confirmed booking from origin to destination.
Volume and weight match the booking at time of acceptance.
Shipping your high-value cargo is easy with Air Canada Cargo. Our knowledgeable and experienced booking agents will assess your shipping needs and help you determine the right solution, services and optional features to consider as they guide you through the booking process.
Due to some aircraft types, weight, weather and regulatory restrictions, we may not be able to transport your shipment to all the destinations we serve. Your Air Canada Cargo station can help.
Attention Freight Forwarders:
You will need to set up an account with Air Canada Cargo. See Accounts.
Cargo Portal Services
Visit Cargo Portal Services (CPS) to access your existing CPS profile or to register for one. Cargo Portal Services offers a self-service booking tool, rate estimation, House Air Waybill entry and tracking services.
Tendering (or dropping-off) your shipment is the process of consigning the shipment to Air Canada Cargo for transport. Retrieving your shipment is the process of picking up the shipment at the destination location.
The Air Canada Cargo location for tendering shipments depends on the type and destination of the shipment. Your booking agent will provide you with the applicable Air Canada Cargo locations for tendering and receiving your shipment.
You will need to tender your shipment in advance of your flight to allow time for security checks, inspections and ground handling time. There is also a set period of time for retrieval of your shipment at the destination.
Tender Time(s): Tender cut-off time is the latest time a shipment can be ready for shipment and consigned to Air Canada Cargo in order for it to travel on a specific flight. The tender time is calculated by counting back from flight departure time.
Retrieval Time(s): Retrieval time represents the amount of time it takes to process a shipment and have it available for pick-up after the flight arrives at the final destination. Please note that storage charges will apply if a shipment is not collected within a reasonable delay.
Tender and retrieval times vary by solution and service level. To find your tender and retrieval times, select the origin and destination of your shipment. Then choose the applicable Air Canada Cargo solution, service level and indicate if you are using a shipping container (See Unit Load Device for size considerations).
A loose shipment is a shipment that is tendered as individual boxes or pieces.
A ULD (unit load device) or container shipment is made up of multiple pieces that
are consolidated into a large container to form a single unit.
Our goal it to provide you with a smooth, seamless shipping experience. This Shipper’s Checklist will help you know what to expect and the things you can do at each step in the shipping process to help us make your experience even better.
Before You Book
For fast and easy booking, follow this checklist to make sure you’ve got what you need before you call to book your shipment.
Note that AC Secure is not available at all Air Canada Cargo locations. In addition, due to some aircraft types, weight, weather and regulatory restrictions, we may not be able to transport your shipment to all the destinations we serve. Your Air Canada Cargo agent will help you determine the best route based on your shipping needs. General information about Routes & Network
This includes the nature of and classification of the high-value goods in the shipment, special handling needs and a valuation of the items included in the shipment. For details, visit About Secure Shipping. As with all shipping, you will also need to know the weight, number of pieces, dimensions, and all information required by Customs.
All AC Secure cargo is shipped using our Priority1 service level, with variable levels of special handling depending on the shipment Class. Special handling options are available, so be prepared to discuss your shipment needs.
Note that shipping rates can vary significantly depending on the Class, handling requirements and options that you require. Your Air Canada Cargo agent will help you evaluate your shipping needs and total shipping costs. General information about Rates, Charges and Fees
For secure shipments this involves meeting the minimum package size requirements, appropriate labelling and identification, and ensuring that the shipment is in compliance with all general IATA shipping requirements. See Shipping Requirements