To meet performance expectations and current regulatory and security control requirements, Air Canada Cargo adheres to a rigorous goods acceptance process. All shipments must meet and follow IATA regulations.
It is the shipper's responsibility to ensure that articles or substances are not prohibited for transport by air and that article or substances are properly identified, classified, packaged, marked, labeled and documented in accordance with IATA Dangerous Goods Regulations, as well as all government regulations of the country of origin, transit and destination.
The following outlines key requirements according to IATA regulations and recommended practices, including, IATA Recommended Practices 1601, 1670 and IATA Resolution 600 a/b and 606, and additional requirements for shipping dangerous goods:
Shipments are only acceptable for transportation when the shipper, consignee or owner has complied with the rules and regulations of the tariffs and all laws, ordinances, and other governmental rules and regulations governing the transportation of the shipment.
- Air waybill
The air waybill must be accurate and complete in all respects. It must include the weight, number of pieces, dimensions, nature of goods, all information required by Customs and known/unknown security status. If a consignment includes dangerous goods, such goods must be offered separately and clearly indicated on the air waybill. The air waybill must also contain the conditions of contract. An e-Air Waybill is also acceptable (where authorized).
How to complete an Air Waybill
Note: Any adjustments made to an Air Waybill that could impact the expected billing amount, such as re-weighing, calculating or re-calculating the dimensional weight of your shipment, will be communicated to the shipper with a Notice of Correction. This Notice of Correction will be sent electronically to your attention.
Attention Freight Forwarders:
When applicable, complete House AWB information must be available for manual input or electronically transmitted to either Air Canada or directly to Customs.
All documents necessary for determining the nature of the goods, along with export, import or transit documents required by Customs or any governmental body, must be completed and/or checked and must accompany the air waybill.
Shipper's Declaration for Dangerous Goods
For all dangerous goods, a Shipper's Declaration, duly signed and completed, as described in the applicable dangerous goods regulations, must be provided by the shipper, and must be clearly indicated on the air waybill.
Electronic submission of this information is also acceptable (where authorized) following IATA procedures and standards.
- Packing your shipment
Shipments must be packed in a way that allows for security screening and to ensure that it can be carried safely with ordinary care in handling. In addition, the volume and weight of your shipment when tendered must match those in your booking. In addition, before packing dangerous goods for transport by air, the shipper must abide by the following:
- All dangerous objects and substances within a consignment must be fully and correctly identified.
- Each dangerous good must be classified under one of the nine pre-determined classes (see AC DGR solution for details) and where relevant, any subsidiary hazards must also be identified.
- The dangerous goods must be assigned to one of the three packing groups within their class.
- Marking and labelling your shipment
All packages in the consignment must be marked with the consignee's name, street and city address, including ZIP/postal code (as on the Air Waybill) OR, have one or more packages marked with this information with an appropriate reference on all other packages in the consignment.
A completed cargo identification label or stencil must be attached to each package. Labels must be fully visible and all old labels and markings must be obliterated.
Dangerous goods shipments must be identified with the appropriate label dangerous goods.
- Security adherence
All shipments undergo security screening and must be prepared for carriage according to the security control instructions provided by the National Authority and any additional instructions provided by Air Canada Cargo.
Note: Any cargo that cannot be screened to a satisfactory standard may be broken down into smaller pieces in order to obtain a clear image. Breakdown and build-up fees may apply. See Security screening fees in Rates, Charges and Fees.
Air Canada Cargo Acceptance Requirements
Shipments are acceptable for transportation when:
The shipper, consignee or owner complies with the rules and regulations of the tariffs and all laws, ordinances, and other governmental rules and regulations governing transport of the shipment.
It is agreed that the goods shipped are accepted in apparent good order, are properly packaged, are in a condition for carriage that is in conformity with IATA regulations, and are subject to the conditions of the contract (the Air Waybill).
Shipments are delivered on time and have a confirmed booking from origin to destination.
Volume and weight match the booking at time of acceptance.