AC Compassion is designed to transport human remains with the utmost care, respect and sensitivity. Funeral homes and families benefit from Air Canada Cargo’s expert handling and efficient processes for shipping human remains, both cremated and non-cremated, whether the transportation needs are domestic or international.
Both options receive Priority1 service, which means that remains are loaded and unloaded off all aircraft with higher priority and with constant professionalism and respect.
AC Compassionate shipping provides you with two options for shipping human remains. The requirements for shipping vary for domestic and international shipments, and whether or not the remains have been cremated.
Non-cremated human remains must be placed in a hermetically sealed and metal-lined casket. The casket must be placed in an air tray. We accept human remains shipments in used air trays, except if death was caused by an infectious disease, or if the remains are in an advanced state of decomposition
A casket containing human remains will be accepted when the outer container consists of one of the following:
Outside shipping box having six (6) handles;
Single-wall (double-faced) corrugated sheeting;
Soft-pack container (canvas, plastic or other fabric) or
Rigid tray-type container with protective cover.
Cremated remains must be transported in funeral urns that are securely protected from damage by cushioned packaging.
Even in difficult times, Air Canada Cargo must adhere to current regulatory and security control requirements.These guidelines will help you understand how to prepare for shipment. In addition, all shipments must meet and follow IATA Regulations.
You have a responsibility to ensure that your shipment complies with all applicable rules and regulations and is acceptable for transport (prepared for shipment, properly identified and labeled, and accompanied by all required documentation).
The following outlines key requirements for shippingwith AC Compassion.
Shipments are acceptable for transportation when the shipper, consignee or owner has complied with the rules and regulations of the tariffs and all laws, ordinances, and other governmental rules and regulations governing the transportation of the shipment.
Cremated remains in urns or non-cremated remains in casketsmust be properly prepared for shipment. The requirements vary for international or domestic shipments as described in About Compassionate Shipping.
Shipments must be prepared in a way that allows for security screening and to ensure that it can be carried safely with ordinary care in handling. In addition, the volume and weight of your shipment when tendered must match those in your booking.
The air waybill must be accurate and complete in all respects. It must include the weight, dimensions, all information required by Customs and known/unknown security status. The air waybill must also contain the conditions of contract. An e-Air Waybill is also acceptable (where authorized).
Note: Any adjustments made to an Air Waybill that could impact the expected billing amount, such as re-weighing, calculating or re-calculating the dimensional weight of your shipment, will be communicated to the shipper with a Notice of Correction. This Notice of Correction will be sent electronically to your attention.
Attention Freight Forwarders:
When applicable, complete House AWB information must be available for manual input or electronically transmitted to either Air Canada or directly to Customs.
All documents necessary for determining the nature of the goods, along with export, import or transit documents required by Customs or any governmental body, must be completed and/or checked and must accompany the air waybill.
Electronic submission of this information is also acceptable (where authorized) following IATA procedures and standards.
The shipment must be marked with the consignee's name, street and city address, including ZIP/postal code (as on the Air Waybill) OR, have one or more packages marked with this information with an appropriate reference on all other packages in the consignment.
A completed identification label or stencil must be attached to the package, casket or air tray. Compassionate shipments must be identified with the appropriate label. Labels must be fully visible and all old labels and markings must be obliterated.
All shipments undergo security screening and must be prepared for carriage according to the security control instructions provided by the National Authority and any additional instructions provided by Air Canada Cargo.
Air Canada Cargo Acceptance Requirements
Shipments are acceptable for transportation when:
The shipper, consignee or owner complies with the rules and regulations of the tariffs and all laws, ordinances, and other governmental rules and regulations governing transport of the shipment.
It is agreed that the goods shipped are accepted in apparent good order, are properly packaged, are in a condition for carriage that is in conformity with IATA regulations, and are subject to the conditions of the contract (the Air Waybill).
Shipments are delivered on time and have a confirmed booking from origin to destination.
Volume and weight match the booking at time of acceptance.
Shipping the remains of someone close to you can be stressful. We understand and are committed to providing the utmost respect and care during the entire shipping process – starting with your booking. Our knowledgeable and experienced booking agents will guide you through the booking process.
Due to some aircraft types, weight, weather and regulatory restrictions, we may not be able to transport your shipment to all the destinations we serve. Your Air Canada Cargo station can help determine the best route during your booking discussion.
Cargo Portal Services
Visit Cargo Portal Services (CPS) to access your existing CPS profile or to register for one. Cargo Portal Services offers a self-service booking tool, rate estimation, House Air Waybill entry and tracking services.
Tendering (or dropping-off) is the process of consigning your shipment to Air Canada Cargo for transport. Retrieving your shipment is the process of picking up the shipment at the destination location.
The Air Canada Cargo location for tendering shipments depends on the type and destination of the shipment. Your booking agent will provide you with the applicable Air Canada Cargo locations for tendering and receiving your shipment.
You will need to tender your shipment in advance of your flight to allow time for security checks, inspections and ground handling time. There is also a set period of time for retrieval at the destination.
Tender Time(s): Tender cut-off time is the latest time a shipment can be ready for shipment and consigned to Air Canada Cargo in order for it to travel on a specific flight. The tender time is calculated by counting back from flight departure time.
Retrieval Time(s): Retrieval time represents the amount of time it takes to process a shipment and have it available for pick-up after the flight arrives at the final destination. Please note that storage charges will apply if a shipment is not collected within a reasonable delay.
Tender and retrieval times vary by solution and service level. To find your tender and retrieval times, select the origin and destination of your shipment. Then choose the applicable Air Canada Cargo solution, service level and indicate if you are using a shipping container (see Unit Load Device for size considerations).
A loose shipment is a shipment that is tendered as individual boxes or pieces.
A ULD (unit load device) or container shipment is made up of multiple pieces that
are consolidated into a large container to form a single unit.
Our goal it to make this difficult time a little easier for you by providing a dignified and sensitiveshipping experience. This Shipper’s Checklist will help you know what you can do to ensure a smooth booking and shipping experience.
Before You Book
For fast and easy booking, follow this checklist to make sure you’ve got what you need before you call to book your shipment.
Note that AC Compassion is not available at all Air Canada Cargo locations. In addition, due to some aircraft types, weight, weather and regulatory restrictions, we may not be able to transport your shipment to all the destinations we serve. Your Air Canada Cargo agent will help you determine the best route based on your needs. General information about Routes and Network.
This includes identifying whether the remains are cremated or non-cremated and any special requirements to ensure dignified and caring handling of the shipment. For details, visit About Compassionate Shipping. As with all shipping, you will also need to know the weight, number of pieces, dimensions, and all information required by Customs.
Human remains are always shipped using our Priority1 service level and with the utmost dignity and care. If you require special handling, please be prepared to discuss your needs with the Air Canada Cargo booking agent.
Note that shipping rates can vary depending on the destination and any special handling requirements. Your Air Canada Cargo agent will help you evaluate your shipping options and total shipping costs. General information about Rates, Charges and Fees.
For the shipment of human remains, this involves meeting the specific requirements described in About Compassionate Shipping, as well as following the guidelines for labelling and identification, and ensuring that the shipment is in compliance with all general IATA shipping requirements. See Shipping Requirements