shipping solutions
At Air Canada Cargo, our business is to meet all your cargo shipment needs simply and efficiently.
There is a Shipping Solution and service level for every shipping need.
general shipping
specialized shipping
Some commodities, by their very nature, require special handling. We offer various shipping solutions for your special cargo to best protect the shipment's integrity and comply with regulatory requirements.
Select from the solutions below, or use the “Ready to Ship” tab above to be directed to the right solution for your shipment.
service levels
Air Canada Cargo provides two distinct levels of services: Standard and Priority1.
* Certain shipping solutions, such as AC Absolute°, are only available with Priority1 service. Be sure to view your shipping solution carefully to understand the service levels available for your shipment.
** Some restrictions apply for dangerous goods.
service enhancements
Today’s technologies and product features are advancing at incredible speeds, offering exciting new opportunities to enhance the shipping experience for our customers.
The following state-of-the art services or features are now available as optional add-ons to consider for your Air Canada Cargo shipment. Your Air Canada Cargo agent will help you to evaluate these options during your booking conversation.
Available for AC Fresh and AC Pharmacair shipments at select Air Canada Cargo locations.
When your top priority is protecting your cargo from temperature variations, consider adding
a Tyvek® Air Cargo cover for your shipment. This newest technology allows air circulation and breathability while protecting your cargo from extreme temperatures and other physical hazards.
Learn more
When the integrity of your cargo is critical, you can now use Air Canada Cargo-approved GPS tracking devices with your shipment for real-time access to critical data during all stages of the shipping process. Learn more
DuPontTM Tyvek® Air Cargo Covers
Air Canada Cargo offers DuPontTM Tyvek® Air Cargo Covers as an optional value-added feature for AC Fresh and AC Pharmacair shipments.
Tyvek® Air Cargo Covers are specifically engineered to address the threat of cold chain breaks during air transit - when temperature-sensitive products are at the greatest risk for temperature excursions. Validated in a wide variety of applications worldwide, Tyvek® air cargo covers provide:
DuPontTM Tyvek® Air Cargo Covers are available in LD7 pallet size and are available for shipments originating from:
DuPontTM Tyvek® Air Cargo Covers can be reserved for Air Canada Cargo shipments at the time of booking. For additional information:
Air Canada offers the use of DuPontTM Tyvek® Air Cargo Covers for the convenience of its customers, at their request. Use of these covers is at the customer’s own risks and perils. Air Canada does not provide any warranty, express or implied. Without limitation, Air Canada excludes any warranty for hidden defects, merchantability or fitness for a particular purpose.
Service Guarantees
Priority1 Service: AC General Cargo, AC Cool Chain and AC DGR
The following service level guarantees are available on Priority1 service for the following solutions: AC General
Cargo, AC Cool Chain (AC Absolute°, AC Pharmacair, AC Fresh) and AC DGR.
* For contract customers, please review your contract conditions.
Priority1 Service: AC Expedair
In the event that your shipment does not travel on the originally booked flight or is not available for retrieval as per the committed time, weight and valuation charges for each piece will be reduced to the AC General Cargo (Priority1 service level).
The guarantee will not be applicable if the failure to transport a shipment on a specific flight or road feeder service is caused by weather conditions, air traffic control, Acts of God, peril of the air, public enemies, quarantine, riots, strikes, civil commotion, etc., and as defined in Rule 170 of the Canadian Cargo International Rules and Rates and as defined in Rule G32 of the Airline Tariff Publishing Co. Claims will be considered upon receipt of a written claim from the shipper or the consignee.
No refund is applicable for failure to forward on the booked flight: