service enhancements

Today’s technologies and product features are advancing at incredible speeds, offering exciting new opportunities to enhance the shipping experience for our customers.

The following state-of-the art services or features are now available as optional add-ons to consider for your Air Canada Cargo shipment. Your Air Canada Cargo agent will help you to evaluate these options during your booking conversation.

DuPont^TM Tyvek^® Air Cargo Covers

Available for AC Fresh and AC Pharmacair shipments at select Air Canada Cargo locations.
When your top priority is protecting your cargo from temperature variations, consider adding a Tyvek^® Air Cargo cover for your shipment. This newest technology allows air circulation and breathability while protecting your cargo from extreme temperatures and other physical hazards. Learn more

GPS Tracking Devices

When the integrity of your cargo is critical, you can now use Air Canada Cargo-approved GPS tracking devices with your shipment for real-time access to critical data during all stages of the shipping process. Learn more

DuPont^TM Tyvek^® Air Cargo Covers

Air Canada Cargo offers DuPont^TM Tyvek^® Air Cargo Covers as an optional value-added feature for AC Fresh and AC Pharmacair shipments.

Tyvek^® Air Cargo Covers are specifically engineered to address the threat of cold chain breaks during air transit - when temperature-sensitive products are at the greatest risk for temperature excursions. Validated in a wide variety of applications worldwide, Tyvek^® air cargo covers provide:

• Proven protection against temperature excursions caused by extreme solar radiation
• Breathability, allowing oxygen to reach the product avoiding suffocation and damage
• Breathable barrier allowing excess moisture to escape
• Protection from physical hazards such as rain, dust, and insects
• Easy installation

DuPont^TM Tyvek^® Air Cargo Covers are available in LD7 pallet size and are available for shipments originating from:

• Lima
• Bogota
• Santiago
• Frankfurt
• Copenhagen
• Istanbul
• Montreal
• Rio de Janeiro
• Toronto

DuPont^TM Tyvek^® Air Cargo Covers can be reserved for Air Canada Cargo shipments at the time of booking. For additional information:

• About the covers, please visit www.aircargocovers.dupont.com.
• About how to use these covers on your Air Canada Cargo shipment, please contact your local Air Canada Cargo representative.

Air Canada offers the use of DuPont^TM Tyvek^® Air Cargo Covers for the convenience of its customers, at their request. Use of these covers is at the customer’s own risks and perils. Air Canada does not provide any warranty, express or implied. Without limitation, Air Canada excludes any warranty for hidden defects, merchantability or fitness for a particular purpose.

GPS Tracking Devices

Air Canada Cargo has approved several GPS tracking devices for use on our aircraft. With real-time capabilities at all points in the supply-chain, GPS tracking devices provide stakeholders with critical data that enables them to intervene to reduce or eliminate loss related to the integrity of the cargo.

Each device has a different product offering, with some devices offering multiple sensors such as temperature, humidity, pressure, shock, location and vibration. Devices use multiple modes of sensing and proprietary logic to automatically turn off wireless transmitting radios in flight to ensure safe and regulatory compliant operation.

The following devices are approved for carriage on all Air Canada Cargo shipments:

• Controlant EHF Model CO 10.01
• FedEx SenseAware 2000
• OnAsset SENTRY 400 FlightSafe and SENTRY 500 FlightSafe
• Key Seven EPS2 Microtracker
• Sendum PT300 and PT300D
• 7PSolutions, GD100
• 7PSolutions, GL200 with EMM Probe
• 7PSolutions, GL300W Tracker
• Ambient, SP3000
• MOOG Crossbow, ILC2000
• Cartasense U-sensor
• Sensitech, Temp Tale TT4

Using a GPS Tracking Device?

Any of the approved devices can be used when booking with Air Canada Cargo. When making a booking, simply follow the applicable steps:

• Call center bookings: advise the Air Canada Cargo booking agent of the GPS device you are using
• CPS bookings: enter “GPS present” in the booking remarks section
• GF-X/ FFR bookings: enter “GPS present” in the OSI or SSR line of the booking message

All devices must be securely enclosed within the shipment.

For information about GPS devices, please contact the manufacturer directly.

The above-mentioned devices are accepted onboard Air Canada and Air Canada Express flights and are not approved for transport on interline routings with other air carriers. Air Canada will not be responsible for damage caused to (or loss of) GPS devices in transit.

Service Guarantees

Priority1 Service: AC General Cargo, AC Cool Chain and AC DGR
The following service level guarantees are available on Priority1 service for the following solutions: AC General Cargo, AC Cool Chain (AC Absolute°, AC Pharmacair, AC Fresh) and AC DGR.

• Within Canada and between Canada and the U.S.: In the event that your shipment does not travel on the originally booked flight, or is not available for retrieval within the committed time, all weight and valuation charges will be reduced to the AC General Cargo (Standard service level)*
• International: In the event that your shipment does not travel on the originally booked flight, or is not available for retrieval within the committed time, you will be refunded 25% of all weight and valuation charges*.

* For contract customers, please review your contract conditions.

Priority1 Service: AC Expedair

In the event that your shipment does not travel on the originally booked flight or is not available for retrieval as per the committed time, weight and valuation charges for each piece will be reduced to the AC General Cargo (Priority1 service level).

No Service Guarantees

No refund is applicable for failure to forward on the booked flight:

• AC General Cargo (Standard service)
• AC Pharmacair (Standard service)
• AC DGR (Standard service)
• AC Fresh (Standard service)
• AC Compassion
• AC Animals
• AC Secure