e-Services e-Services

e-services

Welcome to our one-stop shop for all of our e-service options! Air Canada Cargo is committed to providing you with an easy and problem-free online experience for your shipping needs. From creating a booking to tracking your shipments, all of our e-Services are available 24/7 to better serve you.

  • – Arrange your bookings online using e-booking or Cargo Portal Service.
  • – Find out how to submit air waybills electronically.
  • Routes & Network – Find flights and plan your route with interactive planning tools.
  • e-Tracking – Get real-time tracking for your shipment.
  • e-Updates – Have notifications and messages delivered right to your phone and discover our range of mobile apps.
Attention Forwarders and Commercial Shippers:

– Save time and paper with our efficient e-freight services.

Solutions & Services
We have a solution tailored just for you
e-AWB
e-AWB
Get started with e-AWB today!

e-Booking

Are you ready to ship?

Air Canada Cargo offers its customers easy solutions for booking shipments online:

  • Air Canada Cargo e-Booking

    Log-in to e-Booking

    About e-Booking

    An easy-to-use booking and management system for Air Canada Cargo customers. Get a confirmed booking, see all your shipments, create electronic air waybills in just a few steps.

    Air Canada Cargo account holders can register for e-booking any time. A representative from your company, who will become the administrator for your company’s e-bookings with Air Canada Cargo, can apply to create an e-booking account.

    Your Air Canada Cargo representative can answer any questions about e-booking.

    Don’t have an Air Canada Cargo account?
    Apply today

  • Cargo Portal Service

    CPS – Cargo Portal Service – is a portal used by freight forwarders to book air cargo shipments with different air carriers that is fully e‑AWB enabled. Visit www.cargoportalservices.com for details, or write to cps.general@aircanada.ca.

Solutions & Services
We have a solution tailored just for you
Flight Schedule
Flight Schedule
Check on flight schedule and times

e-Air Waybill

The air waybill is the most important document for shipping by air, and now you can create your air waybill electronically -- making it easier and more convenient for you, while also helping to reduce our overall environmental footprint. A paper AWB will no longer be required at the point of origin.

To get started with e‑AWB

Shippers and freight forwarders must meet three conditions to be able to submit air waybills electronically with Air Canada Cargo
Freight Forwarders and Commercial Shippers with an in-house system for e-freight messaging
  • Sign an
    Sign an e‑AWB agreement :
    This is a contract signed by you, as the shipper/forwarder, with the airline, agreeing that the FWB and RCS messages will constitute the legal contract of the shipment. Normally, the details of the contract of carriage appear on the reverse side the paper contract. Once the contract is signed, you will no longer need to present a paper copy of the master air waybill. In the instance whereby a paper copy is required at destination, the airline will print one on your behalf.
  • Send us an FWB electronic message, prior to tendering your shipment, and include the appropriate special handling code, EAP or EAW.

    EAW: Special handling code that you include in your FWB message to indicate no documents will accompany the shipment to destination.
    EAP: Special handling code that you include in your FWB message to indicate documents will accompany the shipment to destination.

  • When we accept the shipment as “ready for carriage” (see the Shipping Requirements for your shipping solution), we will send you an FSU/RCS electronic message in reply as our part of the contract. A cargo receipt in paper form will be optional if you require proof of the contract.

Note: If you are shipping within Canada and on International routings, both e‑AWB agreements are necessary (Domestic and International). The terms of liability contained within the conditions of contract for International shipments differ from those for Domestic shipments.

Where can you use e‑AWBs?

Air Canada Cargo is launching e‑AWB on a station-by-station basis. Our list of that can accommodate e‑AWB is constantly growing!

At this time, e‑AWB can be used between countries which have both ratified the same international treaty, MP4 or MC99. That's actually most countries in the world. Also, some local customs authorities still require paper copies of air waybills despite the treaties.

IATA and other industry organizations are lobbying worldwide regulatory authorities to establish more unified standards and make the industry more efficient and paperless.

Here's the good news: In the event that a paper air waybill is required, Air Canada Cargo will print it on your behalf.

Still have questions?

Have a look at IATA’s easy-to-follow e-AWB FAQ. Read our or email us at e-freight@aircanada.ca.

Completing Your Airway Bill
Completing Your Airway Bill
Everything you need to know about your AWB
AWB Conditions of Contract
AWB Conditions of Contract
View the detailed shipping contract

Domestic e‑AWB

Air Canada Cargo has created the Domestic e‑AWB Agreement to match the conditions of contract that appear on the reverse side of our Domestic paper air waybills. This agreement will only need to be signed once to enable e‑AWB shipments throughout all of Canada.

To download the agreement, please fill out this form. All fields are mandatory unless otherwise indicated:

Please enter at least one of the following:
OR
Please choose an option

Ship on behalf of others

You ship on behalf of others if you are freight forwarder, courier, broker, logistics provider or agent who arranges air transportation and issues air waybills on behalf of the actual shipper.

Direct shipper

You are a direct shipper if you deal directly with Air Canada and ship your own goods?
Completing Your Airway Bill
Completing Your Airway Bill
Everything you need to know about your AWB
Routes & Network
Routes & Network
Find out where we fly and how we get there

e‑AWB Form confirmation page

Your form has been successfully submitted. Here's the link to download the agreement.

Completing Your Airway Bill
Completing Your Airway Bill
Everything you need to know about your AWB
Routes & Network
Routes & Network
Find out where we fly and how we get there

e‑AWB Form confirmation page

Your form has been successfully submitted. Here's the link to download the agreement.

Completing Your Airway Bill
Completing Your Airway Bill
Everything you need to know about your AWB
Routes & Network
Routes & Network
Find out where we fly and how we get there

International Agreement

IATA has established a Multilateral e‑AWB Agreement that enables carriers and freight forwarders to sign once with IATA and in effect, enter into e‑AWB agreements with all other parties. No need to sign hundreds of individual contracts. No need for lengthy or costly legal discussions.

IATA’s Multilateral e‑AWB agreement is based on the conditions that govern International carriage of freight and are identical to the conditions of contract which appear on the reverse side of our International paper air waybills.

Here’s a link to an easy-to-understand description of the IATA Multilateral agreement.

IATA will maintain and update the list of carriers and freight forwarders participating in the Multilateral e‑AWB Agreement and make the list available to the industry.

You can download a copy of the agreement and instructions on how to proceed on the IATA website.

e‑AWB becomes “live” at an airport only when Air Canada Cargo and yourself mutually agree that all is technically and operationally ready to do so and upon Air Canada Cargo sending you an “Activation Notice”.

Should you have any questions related to the agreement, please contact our Manager, e-Business Processes (karen.jones@aircanada.ca or 905-694-5330) or your local Air Canada Cargo Sales Manager.

Completing Your Airway Bill
Completing Your Airway Bill
Everything you need to know about your AWB
Routes & Network
Routes & Network
Find out where we fly and how we get there

Conditions of Contract

Domestic

NOTICE
This document is intended for use between points in Canada ONLY. For shipments involving an ultimate destination outside Canada the Carriage by Air Act incorporating the Warsaw Convention and the Hague Protocol and which namely provide limitations as to liability of 250 French Gold Francs per kilogram (approx. $20.00 USD) shall apply.

CONDITIONS OF CONTRACT

  1. In tendering the shipment described herein for carriage, shipper agrees to these conditions of contract which no agent or employee of the parties may alter and agrees that this Air Waybill is non-negotiable and has been prepared by the shipper or on his behalf by the carrier.

  2. Carriage hereunder and other services performed in connection with the carriage are subject to the rules, regulations and conditions of carriage contained in the applicable governing tariffs.

  3. Air Canada's liability in the event of loss, damage or delay is limited to $1.10 per kilo but no less than $50.00.

  4. Liability, if any, of the carrier for the loss of, damage to or delay of any shipment shall be limited to an amount equal to the declared value for carriage of the shipment or the amount of any damages actually sustained, whichever is the lesser amount. All claims are subject to proof of amount loss.

  5. All claims, except for overcharges must be made in writing to the originating or delivering carrier within 120 days from the date of issue of the Air Waybill. Claims for overcharges must be made in writing to the originating or delivering carrier within 180 days from the date of issue of the Air Waybill.

  6. Damage and/or loss discovered by the consignee after delivery and after a clear receipt has been given to the carrier at destination must be reported to the carrier in writing within 15 days after delivery of the shipment.

    No claim for loss, damage or delay to a shipment will be entertained until all transportation charges have been paid. The amount of claims may not be deducted from transportation charges.

  7. In order to expedite delivery, the carrier reserves the right to divert any shipment to any carrier including a surface carrier.

International

NOTICE CONCERNING CARRIERS' LIMITATION OF LIABILITY CONDITIONS OF CONTRACT

If the carriage involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention or the Warsaw Convention may be applicable to the liability of the Carrier in respect of loss of, damage or delay to cargo. Carrier's limitation of liability in accordance with those Conventions shall be as set forth in subparagraph 4 unless a higher value is declared. For transportation wholly within Canada a shipment shall have a declared value of $1.10 per kilogram (but not less that $50.00).

  1. In this contract and the Notices appearing hereon:

    CARRIER includes the air carrier issuing this air waybill and all carriers that carry or undertake to carry the cargo or perform any other services related to such carriage.

    SPECIAL DRAWING RIGHT (SDR) is a Special Drawing Right as defined by the International Monetary Fund.

    WARSAW CONVENTION means whichever of the following instruments is applicable to the contract of carriage:

    the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929;

    that Convention as amended at The Hague on 28 September 1955;

    that Convention as amended at The Hague 1955 and by Montreal Protocol No. 1, 2, or 4 (1975) as the case may be.

    MONTREAL CONVENTION means the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999.

  2. 2.1. Carriage is subject to the rules relating to liability established by the Warsaw Convention or the Montreal Convention unless such carriage is not "international carriage" as defined by the applicable Conventions.

    2.2. To the extent not in conflict with the foregoing, carriage and other related services performed by each Carrier are subject to:

    1. 2.2.1. applicable laws and government regulations;

    2. 2.2.2. provisions contained in the air waybill, Carrier's conditions of carriage and related rules, regulations, and timetables (but not the times of departure and arrival stated therein) and applicable tariffs of such Carrier, which are made part hereof, and which may be inspected at any airports or other cargo sales offices from which it operates regular services. When carriage is to/from the USA, the shipper and the consignee are entitled, upon request, to receive a free copy of the Carrier's conditions of carriage. The Carrier's conditions of carriage include, but are not limited to:

      1. 2.2.2.1. limits on the Carrier's liability for loss, damage or delay of goods, including fragile or perishable goods;

      2. 2.2.2.2. claims restrictions, including time periods within which shippers or consignees must file a claim or bring an action against the Carrier for its acts or omissions, or those of its agents;

      3. 2.2.2.3. rights, if any, of the Carrier to change the terms of the contract;

      4. 2.2.2.4. rules about Carrier's right to refuse to carry;

      5. 2.2.2.5. rights of the Carrier and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate Carrier or aircraft and rerouting.

  3. The agreed stopping places (which may be altered by Carrier in case of necessity) are those places, except the place of departure and place of destination, set forth on the face hereof or shown in Carrier's timetables as scheduled stopping places for the route. Carriage to be performed hereunder by several successive Carriers is regarded as a single operation.

  4. For carriage to which the Montreal Convention does not apply, Carrier's liability limitation for cargo lost, damaged or delayed shall be 19 SDRs per kilogram unless a greater per kilogram monetary limit is provided in any applicable Convention or in Carrier's tariffs or general conditions of carriage.

  5. 5.1. Except when the Carrier has extended credit to the consignee without the written consent of the shipper, the shipper guarantees payment of all charges for the carriage due in accordance with Carrier's tariff, conditions of carriage and related regulations, applicable laws (including national laws implementing the Warsaw Convention and the Montreal Convention), government regulations, orders and requirements.

    5.2. When no part of the consignment is delivered, a claim with respect to such consignment will be considered even though transportation charges thereon are unpaid.

  6. 6.1. For cargo accepted for carriage, the Warsaw Convention and the Montreal Convention permit shipper to increase the limitation of liability by declaring a higher value for carriage and paying a supplemental charge if required.

    6.2. In carriage to which neither the Warsaw Convention nor the Montreal Convention applies Carrier shall, in accordance with the procedures set forth in its general conditions of carriage and applicable tariffs, permit shipper to increase the limitation of liability by declaring a higher value for carriage and paying a supplemental charge if so required.

  7. 7.1. In cases of loss of, damage or delay to part of the cargo, the weight to be taken into account in determining Carrier's limit of liability shall be only the weight of the package or packages concerned.

    7.2. Notwithstanding any other provisions, for "foreign air transportation" as defined by the U.S. Transportation Code:

    1. 7.2.1. in the case of loss of, damage or delay to a shipment, the weight to be used in determining Carrier's limit of liability shall be the weight which is used to determine the charge for carriage of such shipment; and

    2. 7.2.2. in the case of loss of, damage or delay to a part of a shipment, the shipment weight in 7.2.1 shall be prorated to the packages covered by the same air waybill whose value is affected by the loss, damage or delay. The weight applicable in the case of loss or damage to one or more articles in a package shall be the weight of the entire package.

  8. Any exclusion or limitation of liability applicable to Carrier shall apply to Carrier's agents employees, and representatives and to any person whose aircraft or equipment is used by Carrier for carriage and such person's agents, employees and representatives.

  9. Carrier undertakes to complete the carriage with reasonable dispatch. Where permitted by applicable laws, tariffs and government regulations, Carrier may use alternative carriers, aircraft or modes of transport without notice but with due regard to the interests of the shipper. Carrier is authorized by the shipper to select the routing and all intermediate stopping places that it deems appropriate or to change or deviate from the routing shown on the face hereof.

  10. Receipt by the person entitled to delivery of the cargo without complaint shall be prima facie evidence that the cargo has been delivered in good condition and in accordance with the contract of carriage.

    10.1. In the case of loss, damage or delay to cargo, the person entitled to delivery must make a written complaint to Carrier. Such complaint must be made:

    1. 10.1.1. in the case of damage to the cargo, immediately after discovery of the damage and at the latest within 14 days from the date of receipt of the cargo;

    2. 10.1.2. in the case of delay, within 21 days from the date on which the cargo was placed at the disposal of the person entitled to delivery.

    3. 10.1.3. in the case of non-delivery of the cargo, within 120 days from the date of issue of the air waybill, or if an air waybill has not been issued, within 120 days from the date of receipt of the cargo for transportation by the Carrier.

    10.2. Such complaint may be made to the Carrier whose air waybill was used, or to the first Carrier or to the last Carrier or to the Carrier, which performed the carriage during which the loss, damage or delay took place.

    10.3. Unless a written complaint is made within the time limits specified in 10.1 no action may be brought against Carrier.

    10.4. Any rights to damages against Carrier shall be extinguished unless an action is brought within two years from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.

  11. Shipper shall comply with all applicable laws and government regulations of any country to or from which the cargo may be carried, including those relating to the packing, carriage or delivery of the cargo, and shall furnish such information and attach such documents to the air waybill as may be necessary to comply with such laws and regulations. Carrier is not liable to shipper and shipper shall indemnify Carrier for loss or expense due to shipper's failure to comply with this provision.

  12. No agent, employee or representative of Carrier has authority to alter, modify or waive any provisions of this contract.

e-Freight

Fast and efficient service for forwarders and commercial shippers

Air Canada Cargo is committed to helping shippers and forwarders realize the numerous benefits of e-freight. By working together to establish e-freight worldwide, the entire cargo industry will benefit, and our customers will ultimately reap the rewards of improved service on every level.

The many benefits of e-freight

  • Improved customer service
  • More accurate data
  • Reduced processing time
  • Faster cycling times for tendering and delivery
  • Fewer customs penalties
  • Better transparency and tracking
  • Lower document handling costs
  • Kinder to the environment
Are you ready for e-freight? Start using e-freight now, or .
Did you know…

An air cargo shipment can require as many as 30 paper documents? Given the volume of shipments over a year, that’s enough paper to fill 80 Boeing 747 freighters every year. Use e-freight to help reduce paper use!

Getting Started with e-Freight

You are ready for e-freight if:

  • You can send FWB/FHL messages;

    FWB: Message containing master air waybill information sent from you to the airline.
    FHL: Message containing house air waybill information sent by you to the airline.
    RCS: Status message returned to you to indicate the shipment has been received and is Ready For Carriage.

  • You are able to insert EAW or EAP

    EAW: Special handling code that you include in your FWB message to indicate no documents will accompany the shipment to destination.
    EAP: Special handling code that you include in your FWB message to indicate documents will accompany the shipment to destination.

    into the FWB;

    FWB: Message containing master air waybill information sent from you to the airline.
    FHL: Message containing house air waybill information sent by you to the airline.
    RCS: Status message returned to you to indicate the shipment has been received and is Ready For Carriage.

  • You are able to forward and receive electronic commercial documents to your destination office, either by EDI or scan format.

To send an e-freight shipment:

  • Check that the stations involved are e-freight enabled.
  • Contact us to book your shipment or make an .
  • Create and send FWB/FHL messages.
  • Insert special handling code EAW or EAP in your FWB message.
  • Send your shipper documents electronically to your agent at destination (by email or using a document management system).
  • Tender an original copy of the air waybill containing the conditions of contract on the reverse, or an e AWB, with your shipment.
  • Receive an RCS status update message to conclude the export acceptance.

Don't have an in-house system for creating and sending the e-freight electronic messages?

You can still participate in e-freight. Any shipper or freight forwarder can use Cargo Portal Services (CPS) to create MAWB information and select EAP and EAW or use Ezycargo.

  • Apply for an Air Canada account (An Air Canada account is a requirement for our e-Booking tool, CPS and Ezycargo).
  • Register for an e-Booking account here.
  • Register for a CPS account at www.cargoportalservices.com.
  • Login to our e-Booking tool or CPS to make an e-booking and select EAW or EAP from the drop down menu under Special Handling Codes.
Still have questions?

Check out IATA's self-assessment questionnaire(.pdf). Read our or email us at e-freight@aircanada.ca.

Service Enhancements
Service Enhancements
Products and features to enhance your shipping experience
About Air Canada Cargo
ABOUT AIR CANADA CARGO
Find out more about Air Canada's
award-winning freight division

e-Freight Stations List

Country City Airport Code E-Freight E-AWB Exports
Canada All -- YES YES
United States Los Angeles LAX YES* YES
United States Boston BOS YES* YES
United States Chicago O'Hare ORD YES* YES
United States Dallas DFW YES* YES
United States Houston IAH YES* YES
United States Miami MIA YES* YES
United States New York - LaGuardia LGA YES* YES
United States New York - JFK JFK YES* YES
United States San Francisco SFO YES* YES
United States Honolulu HNL YES YES
France Paris CDG YES YES
Germany Frankfurt FRA YES YES
Hong Kong, China Hong Kong HKG YES YES
Japan Tokyo NRT YES YES
Japan Haneda HND YES YES
Switzerland Geneva GVA YES YES
Switzerland Zurich ZRH YES YES
United Kingdom London - Heathrow LHR YES YES
United Kingdom Manchester MAN YES YES
United Arab Emirates Dubai DXB YES YES
Australia Sydney SYD YES YES
Australia Melbourne MEL YES YES
Australia Brisbane BNE YES YES
Austria Vienna VIE YES YES
Belgium Brussels BRU YES YES
Brazil Sao Paulo GRU NO YES
Chile Santiago SCL YES NO
China Shanghai PVG NO YES
Denmark Copenhagen CPH YES YES
France Lyon LYS YES YES
France Marseille MRS YES YES
France Nice NCE YES YES
Germany Berlin TXL YES YES
Germany Munich MUC YES YES
India Delhi DEL NO YES
Ireland Dublin DUB YES YES
Italy Milan MXP YES YES
Italy Rome FCO YES YES
Israel Tel Aviv TLV YES NO
Japan Nagoya NGO YES YES
Japan Osaka KIX YES YES
Korea Seoul ICN YES YES
Mexico Mexico City MEX YES YES
Netherlands Amsterdam AMS YES YES
Peru Lima LIM YES NO
Spain Barcelona BCN YES YES
Spain Madrid MAD YES YES
United Kingdom London - Gatwick LGW YES YES
United Kingdom Glasgow GLA YES YES
United Kingdom Edinburgh EDI YES YES
United States New York - Newark EWR YES* YES
United States Atlanta ATL YES* YES
United States Orlando MCO YES* YES
United States Portland PDX YES* YES
United States Seattle SEA YES* YES

New stations will be added on an on-going basis to provide you with more opportunities to send your shipments as e-Freight.

Interested in learning more about e-Freight? Please contact us at e-freight@aircanada.ca

e-Freight FAQs

What is e-freight?

e-freight is a tool that allows for most cargo processes to be performed electronically, taking the paper out of the air cargo industry. Facilitated by IATA, the project is an industry-wide initiative involving carriers, freight forwarders, ground handlers, shippers and customs authorities. Air Canada Cargo is an active member in e-freight, participating in the IATA central action group. Our responsibility is to encourage industry engagement since participation is critical to the success of this initiative. Details can be found at: http://www.iata.org/whatwedo/cargo/e/Pages/index.aspx

What are the key benefits of e-freight?
  • Lower costs: eliminates paper handling and processing costs.
  • Quicker flow of information: the documentation process is shortened by an average of 24 hours. With high quality EDI messaging, customs authorities can accept and clear your freight more expediently- no waiting for documents.
  • Greater reliability and accuracy due to one-time electronic data entry at the point of origin.
  • Better visibility: Electronic documentation enables online tracking and tracing. Electronic documents are less likely to be misplaced, so shipments will not be delayed due to missing paperwork.
What handling codes are used to identify e-freight shipments?

IATA has designated special handling codes to identify e-freight shipments:

  • EAW is for e-freight shipments when there are no accompanying documents.
  • EAP is for e-freight shipments with accompanying documents (destination authorities may require original documents to be sent along with the shipment).
What components are needed for e-freight to function in the supply chain?
  • An electronic customs environment
  • Electronic communication between the forwarder, the airline and ground handler
  • Electronic communication between forwarder at origin and forwarder/consignee at destination
If paper documents do not accompany the shipment, how does the information flow to customs and governmental authorities?

The e-document standard for e-freight is dependent on document type. Documentation can be sent using either electronic data exchange (EDI), using Cargo IMP or XML messaging or by scanning documents and emailing to destination. e-freight uses the existing air cargo industry messaging infrastructure. Participants will need to acquire the technological capabilities to connect to their partners or use 3rd party providers (such as web portals).

How do customers who do not have the required technology participate in e-freight?

As long as they are able to send an electronic master air waybill (FWB) and house waybill (FHL), small and medium-sized forwarders and shippers can scan and forward many documents electronically.

What are the core e-freight documents?
  • Trade documents (Invoice, Packing List) can be sent from origin shippers and forwarders using IATA standard EDI messaging to the destination forwarder or consignee or can be scanned and sent as a PDF document.
  • Transport documents must be sent using IATA Cargo IMP or XML electronic messages (FWB, FHL) (Air Waybill, House Waybill) or may be sent via Air Canada Cargo's e-Booking tool, Cargo Portal Services or Ezycargo.
  • Customs documents: e-freight is only implemented in locations where import and export declarations and release programs are in place, and customs agree that original paper documents are not required. These documents can be scanned and forwarded electronically (Export Goods Declaration, Export Cargo Declaration, Export Release, Import Goods Declaration, Import Cargo Declaration & Import Release).
How will I know which stations accept e-freight shipments?

(called live) are listed on our website. The list is updated as new stations become live.

What is the difference between e-freight and e‑AWB?

E-freight removes the requirement for paper pouch documents that travel with the shipment, whereas, e‑AWB removes the requirement for a paper master air waybill.

What are the key benefits of e‑AWB?
  • Reduction in paper processing and printing costs
  • Real-time access to AWB information
  • Reduced handling and archiving of paper documents
  • Greater efficiency
Is an e‑AWB required for an e-freight transaction?

No there are many options, e-freight alone, e‑AWB alone, or both e‑AWB and e-freight.

Can the e‑AWB be used for all destinations?

Yes, all shipments can be tendered as an e‑AWB. If the shipment is destined to an airport in which a paper AWB is required, Air Canada Cargo will print one on your behalf.

How will I know which stations accept e‑AWBs?

The Air Canada Cargo website will be updated once a new station is live for e‑AWB.

Can all customers use e‑AWBs?

Customers first need to sign an e‑AWB agreement to cover the terms of the contract of carriage prior to sending e‑AWBs.

Where can I get a copy of the e‑AWB agreement to sign?

You can contact also us at e-freight@aircanada.ca.

How do customers who do not have the required technology participate in e‑AWB?

Customers who do not have an internal system for using e‑AWB can access this service via Air Canada Cargo’s e-booking system, Cargo Portal Services (CPS) or Ezycargo.

Who can I contact at Air Canada Cargo if I have more questions?

Contact us at e-freight@aircanadacargo.ca

Where can I find more information about e-freight?

Learn more at http://www.iata.org/whatwedo/cargo/e/Pages/index.aspx

e-Freight label

Create a document pouch label for your e-freight shipments.

Enter your air waybill number here:

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Cargo Pouch
Airline Name
Air Canada
Bar Code
Air Waybill Number
Destination
Flight Identification
Consignee Name
Consignee Number