Important Updates


July 16, 2015

Argentina – Return to Normal Operations

Normal Operations Resume in EZE

The Argentine Sanitary Association strike that began on July 10 has concluded. Live animal, perishable foods, plants and plant produce shipments are now accepted to and from Argentina.

For more information, please contact your local Air Canada Cargo representative.

July 09, 2015

Accuracy Matters: Ensuring HAWB and MAWB Info Match

When completing both the House Air Waybill (HAWB) and the Master Air Waybill (MAWB), always ensure that pieces and weight on your HAWB(s) matches the total pieces and weight, exactly as indicated on your MAWB.

Consistency between all shipping documents is important. We are seeing discrepancies and clearance delays. Additional fees are being charged by custom authorities.

Should you have any questions about completing your HAWB or MAWB, you can contact your local Air Canada Cargo representative.

June 23, 2015

Holiday Closures, 4th of July

Some of our stations in the United States will be closed, on Saturday the 4th of July.

Closed stations (no freight can be tendered or retrieved)

  • Boston (BOS)
  • Chicago (ORD)
  • Columbus (CMH)
  • Dallas (DFW)
  • Detroit (DTW)
  • Fort Lauderdale (FLL)
  • Houston (IAH)
  • New York (JFK)
  • New York (LGA)
  • Orlando (MCO)*
  • Philadelphia (PHL)
  • Pittsburgh (PIT)
  • Washington (IAD)

*Customs at MCO will also be closed on July 3

Please contact your representative for additional information.

May 21, 2015

Customs Strike in Chile – SCL

Chilean Customs, in accordance with ANFACH, the Chilean Customs Union, went on strike beginning Wednesday, May 20 with an indefinite duration. Local operations indicate that delays are possible for both imports and exports, to and from Chile.

Imports to SCL

  • Live animals, human remains and perishable shipments will be released upon arrival, but clearance may be delayed
  • All other commodities are going to be held and stores in the customs warehouse until the end of the strike

Exports from SCL

  • Live animal and human remains shipments are not impacted by this strike
  • Perishable shipments may be exported, but the export process may be delayed
  • All other commodities are subject to delays

We will provide more details as they become available.

For information on how this strike may impact a specific shipment, please contact your local Air Canada Cargo representative.

May 21, 2015

Holiday Closures, US Memorial Day

Some of our stations in the United States will be closed, or have reduced hours of operation, on Monday, May 25 for the Memorial Day holiday.

Closed stations (no freight can be tendered or retrieved)

  • Boston (BOS)
  • Chicago (ORD)
  • Columbus (CMH)
  • Dallas (DFW)
  • Detroit (DTW)
  • Houston (IAH)
  • New York (LGA)
  • Orlando (MCO)
  • Philadelphia (PHL)
  • Pittsburgh (PIT)

Stations with holiday hours or limited services

  • Phoenix (PHX) – Open only as of 12:30 (local time)
  • Portland (PDX) – Closed to trucking all day
  • Seattle (SEA) – Open only as of 15:00 (local time) with limited staff
May 15, 2015

Cargo station closures Victoria Day (Canada)

The following Air Canada Cargo stations in Canada will be closed or have shorter hours on Monday, May 18 for the Victoria Day holiday.


  • YFC Fredericton, NB
  • YQB Quebec, QB
  • YXU London, On

Holiday hours:

  • YWG Winnipeg open 06:00 to 18:00
May 13, 2015

Transport Canada – Air Cargo Information Sessions

Transport Canada will be amending current safety regulations to apply to the air cargo supply chain. These changes will affect businesses that ship by air, or businesses that handle secure air cargo.

You are invited to join Transport Canada for regional information sessions on these upcoming changes, with additional dates and locations will be added as they become available:

MONCTON - June 1, 2015 (13:00 to 15:00)
Transport Canada - Moncton Regional Office
95 Foundry Street
Room 665 A&B (City Side and River Side)
Moncton, NB

RICHMOND – June 11, 2015 (9:00 to 11:00)
Executive Airport Plaza Hotel & Conference Centre
7311 Wesminster Highway
Boardroom A
Richmond, BC
RSVP: by June 4, 2015

VANCOUVER – June 12, 2015 (9:00 to 11:00)
Transport Canada Office
800 Burrand Street
19th floor, Boardroom 1902
Vancouver, BC
RSVP: by June 11, 2015

Calgary – June 15, 2015 (13:30 to 15:30)
Calgary Airport Corporate Centre
800-1601 Airport Road North East
Executive Boardroom
Calgary, AB
RSVP: by June 8, 2015

Edmonton – June 16, 2015 (13:30 to 15:30)
Four Points by Sheraton – Edmonton Gateway
403 11th Avenue
Nisku, AB
RSVP: by June 9, 2015

Winnipeg – June 17, 2015 (13:30 to 15:30)
National Research Centre
435 Ellice Ave.
Winnipeg, MB
RSVP: by June 10, 2015

MONTREAL – June 18, 2015 (9:00 to 11:00)
Transport Canada Regional Office
700 Leigh-Capreol Pl.
Boardroom #2037
Dorval, QC
RSVP: by June 11, 2015

April 27, 2015

New Address for Truck Shipments in Boston

As of May 4, trucking shipments for Air Canada Cargo will be handled by Eagle Air Freight at Boston Logan International Airport (BOS):

150 Eastern Avenue
Chelsea, MA 02150

Our contact information will remain the same:

Telephone: (617) 567-4665 and (617) 567-4666
Fax: 1-855-268-4632

Hours of operation:

Mon to Fri: 08:00 - 20:00
Sat: 08:00-17:00
Sun: Closed

Shipments arriving and departing by air will continue to be handled at our current location:

Canada Cargo/ Swissport
Building #63
112 Harborside Dr.
Boston, MA 02128

Hours of operation:

Mon to Fri: 06:00 - 20:00
Sat: 06:00-14:00
Sun: Closed

Note that cargo services for Boston will not be available between 16:00 on May 2 and 8:30 on May 4.

Please contact your local Air Canada Cargo representative or if you have any questions.


December 23, 2014

New Argentina Customs Requirements

Effective immediately, Argentina Customs Authorities require that all consolidation shipments tendered to Air Canada Cargo  destined to or transiting via Argentina (EZE)  must be reported down to the House Air Waybill (HAWB) level.

REMINDER: Consignee's Tax Number (CUIT):

All air waybills  destined to or transiting via Argentina must contain the consignee's Tax Number (CUIT) as well as the HCC (Harmonized Commodity Code).

Consignee's Tax Number:

  • The consignee's Tax Number (CUIT) is mandatory for all consolidation air waybills (AWBs) destined to to or via Argentina (this is not need for shipments that are not consolidated)
  • Each consignee has a single Consignee Tax Number (CUIT); it does not change for each shipment.
  • The shipper, forwarder and/or agent are responsible to assign the appropriate (CUIT) tax/passport number to the AWB.
  • The consignee's Tax Number (CUIT) must be indicated on the source document (on the OCI line of the AWB) to avoid fines and delays for both the consignee and the carrier.
  • As a reference only, customers can use this link to find out the consignee's Tax Number (CUIT):
  • Special precautions must be taken to ensure that all cargo be manifested.

HCC - Harmonized Commodity Code - this code is mandatory for each goods description at the MAWB and HAWB level.

Failure to follow the directives explained above may result in shipment delays and customs fines.

Thank you for your cooperation.

December 22, 2014

Holiday Closures and Hours of Operation for Air Canada Cargo Stations

Stations not listed are operating as usual during the holidays. However, for smaller stations not included on this list, it is a good idea to communicate with the station to confirm holiday hours.

BOS Closed Dec. 25, Jan. 1
BDA Closed Dec. 25, Jan. 1
BGI Closed Dec. 25, Jan. 1
CMH Closed Dec. 25, Jan. 1 
DFW Closed Dec. 25, Jan. 1
DTW Closed Dec. 25, Jan. 1
FLL Closed 05:30-21:00 Dec. 24; 05:30-​18:00 Dec. 25:  05:30-18:00 Dec. 31; 05:30-21:00 Jan.;  Customs will be closed.
FRA No import trucking – Dec. 24, 25, 31; no export trucking Dec. 24,25,25, 31, and Jan. 1.
IAD Closed Dec. 25, Jan. 01
IAH Closed Dec. 25, Jan. 01
JFK Closed Dec. 25, Jan. 01
LAS No inbound or outbound shipments after 13:00 Dec. 25 and Jan. 01
LAS  No inbound or outbound shipments after 13:00 Dec. 25 and Jan. 01
LAX Closed 05:00 -13:00 Dec. 25 and Jan. 1
LGA Closed Dec. 25, Jan. 01
MCO Closed Dec. 25, Jan. 01
MUC No import trucking – Dec. 24, 25, 31; no export trucking Dec. 24,25,25, 31, and Jan. 1.
ORD Closed Dec. 25, Jan. 01
PHL Closed Dec. 25, Jan. 01
PHX Closed Dec. 25, Jan. 01
PIT Closed Dec. 25, Jan. 01
PTY Closed Jan. 1
ROC Closed Dec. 25, Jan. 01
SAN Closed Dec. 25, Jan. 01
SFO Closed 07:00 – 15:30 Dec. 25 and Jan. 1
YMM Closed Dec. 25 and 26,  and Jan. 1st .
YQB Closed Dec. 25, 26, Jan. 01
YQR Closed 15:00 – 0:600 Dec. 27 – 30. 
YWG No Inbound freight accepted from 19:00 - 01:00 Dec. 24 to 28.
YXU Closed Dec 25, Jan 1


December 22, 2014

No Shipments to Lagos, Nigeria

Please be advised that Air Canada Cargo is not accepting shipments destined to Lagos, Nigeria until further notice.

December 3, 2014

Sending Holiday Cheer?

To be compliant with Transport Canada's Security Screening guidelines, our agents may need to open packages for security screening. Holiday wrapping may need to be removed and may be damaged during this process.

Thank you for your cooperation.

September 10, 2014

Live Animal Shipments to Haneda Airport Temporarily Suspended

Due to a customs and quarantine issue, live animal shipments to Japan's Haneda Airport (Tokyo International Aiport, HND) cannot be accepted until further notice. This ban does not apply to shipments to Narita International Airport (NRT). Please contact if you have any questions regarding live animal shipments to HND.

September 9, 2014

New Address at Los Angeles International Airport

As of September 22, Air Canada Cargo will have a new address at Los Angeles International Airport (LAX):

5721 West Imperial Highway
Los Angeles, California 90045

Our contact information (email and telephone numbers) will remain the same:

Operations: 310-646-0000 / 1-800-522-2746

Local sales: 310-490-2659 / 1-800-482-7033

We look forward to serving you at our new location.

Thank you.

September 3, 2014

AC Absoluteº: Simplified Lease Pricing Starting Oct. 1

Air Canada Cargo is pleased to introduce a new, simplified container lease pricing model for its AC Absolute ° shipping solution, effective October 1, 2014.
The new model is the result of an extensive review based on valuable feedback from our customers. Many of the changes in the new structure reflect the comments we gathered from a survey we conducted with customers across our network.

So, what's changing?
As part of the new model, you'll find:

  • A single rate sheet combining both Envirotainer and CSafe container leasing rates
  • Bundled and simplfiied lease rates for fewer add-ons to remember
  • Easy-to read decision charts that make it easier to determine which fees apply, and when

The new pricing reflects increases that are partly due to higher costs from our vendors. In the coming months, we'll be making some changes to our AC Absolute ° process and  implementing some exciting value-added enhancements to our AC Absolute ° solution, which will be communicated as they come into effect.
Our objective remains to improve the customer experience for these highly specialized temperature-controlled shipments.

The new rate sheet is available on here.

Find Out More
Contact your local Air Canada Cargo representative if you have any questions about these changes.
August 8, 2014

Shipments Affected by Canada’s Economic Sanctions Against Russia

Please be advised that to comply with the Government of Canada’s current economic sanctions against Russia, Air Canada Cargo cannot accept the following types of shipments that have a final destination in Russia until further notice:

  • Military equipment
  • Oil field and oil exploration equipment
For more information, please visit the Canada Foreign Affairs, Trade and Development website
June 23, 2014

New Location for Goods Acceptance in Boston

Effective June 18, goods acceptance for Air Canada Cargo at Boston Logan International Airport is moving to the left side of the warehouse. We continue to serve you at the same address, 112 Harborside Drive, Bldg 63, c/o Swissport Cargo.
All other activities continue at their usual location.
Thank you for your cooperation.

June 13, 2014

As of June 16, Air Canada Cargo will have a new address at John F. Kennedy International Airport in New York:

Air Canada Cargo
c/o CAS, Consolidated Aviation Services
Building 151, suite M10

Telephone 718-995-4290

Contact information remains the same for our local sales team: 
Telephone: (617) 567-6103 / 1 (888) 551-4888

January 20, 2014

A simplified security screening charges in the United Kingdom

Effective February 1, 2014, a minimum security screening fee of £25.00 or .15p per kilo will apply, per consignment, regardless of the screening method required.

For additional information, please contact our the Air Canada Cargo Customer Service Unit in the UK on 0871 224 3600, available 7 days a week.


December 9, 2013

Are you sending presents?

To be compliant with Transport Canada’s Security Screening guidelines, our agents may need to open packages for security screening. Holiday wrapping may need to be removed and may be damaged during this process.

To find out more about shipping packages with Air Canada Cargo, click Contact Us to find a local Air Canada Cargo station or representative.

November 14, 2013

Effective Nov. 23, We Have a New Address in St. John's

The YYT Air Canada Cargo station is moving to a brand new facility to serve you better.
Our current station will be closed to the public as of 19:00 on November 22.
Effective November 23, 2013, 10:00 AM, all operations for this station will be located at:

114 Airport Service Road
St. John's International Airport
St. John's, NL
A1A 0H6

Telephone and fax numbers remain the same:
1-855-457-2448, option 4.

We look forward to serving you at our new facility.

November 12, 2013

HAWB Fee for Israel Will Apply Starting November 17

As mandated by Israel Customs, consolidation shipments to Israel tendered to Air Canada Cargo need to be reported down to the House Air Waybill (HAWB) level starting November 17, 2013.

Forwarders can supply data to Air Canada Cargo either electronically or on paper. The data will be transmitted at wheels up.

The fees for electronic transmission (FHL and CPS) will apply as follows:

  • CAD 3.50/HAWB
  • CAD18.00/HAWB for manual entry

Thank you for your cooperation.

November 1, 2013

Save time on your bookings with the spreadsheet booking on CPS (Cargo Portal Services)!

CPS now allows you to upload up to 25 bookings simultaneously using Microsoft Excel 2007 or 2010. It's a great tool for those who make several bookings daily or weekly, especially if the bookings are always the same.

After uploading your spreadsheet, CPS will email a status of each booking to the email address specified in your profile. You can manage each shipment at any time, as usual.

Give it a try! For those of you who already use CPS, the tool is located under BOOKING > SPREADSHEET BOOKING.

If you have any questions about using this functionality, please contact

July 31, 2013

Air Canada Cargo is pleased to announce the resumption of service to and from Havana, Holguin, and Varadero, Cuba effective August 1.

June 14, 2013

Handling Fee to Be Applied to Active Temperature Controlled Units Not Retrieved After 24 Hours

Air Canada Cargo would like to remind its customers that freight shipped in active temperature controlled units needs to be retrieved from our facilities in a timely manner.

To ensure the integrity of their contents, active temperature controlled units (such as Envirotainer or CSafe) require constant monitoring. When these units are in our possession, Air Canada Cargo employees verify the battery voltage, temperature and monitor dry ice levels every two hours, and apply corrective measures when required.

We regularly evaluate our pricing structure to ensure we continue to provide our customers with the best quality and customer service at competitive prices.

New Fee Effective June 17, 2013
As such, effective, Mon, June 17, 2013, a handling fee of US $50 per hour will be applicable on freight shipped in an active temperature-controlled unit that is still in an Air Canada Cargo facility (or a handler’s) 24 hours after flight arrival.

The fee will begin to be charged exactly 24 hours and one minute after arrival (ie, 12:01 on Sunday for a shipment that arrived Saturday at 12:00). The fee will be applied to the air waybill of the affected shipment by an Air Canada Cargo Agent at retrieval time. It will be rounded up or down to the closest half hour and the charges calculated accordingly.

Please note the following exceptions:
  • The charge is only applicable on freight stored at final destination stations.
  • The charge doesn’t apply to shipments with more than 24 hours of connection time.
  • The fee will not be applied to freight when the final destination is in South America, since here the consignee deals directly with the sufferance warehouse.
  • For shipments rebooked for reasons beyond the customer's control, the deadline for retrieving the shipment will be extended by 24 hours. However, the charge will apply after 24 hours for shipments that are rebooked by the customer.

We thank you for your cooperation.

March 25, 2013

Effective April 1, we have a new address at Boston - BOS.

Boston Logan Intl Airport
Air Canada Cargo
112 Harborside Drive
Building 63
East Boston, MA 02128

The new location is just across the street from our current location.

March 12, 2013

Effective April 1, 2013, our YQB station (Québec City) will close at 18:00 Monday to Friday.

Business hours will be from 7:00 to 18:00 Monday to Friday.

March 11, 2013

Air Canada Cargo will no longer accept UN3090, lithium metal or lithium alloy cells and batteries as cargo on Air Canada aircraft. This applies to Section IA, IB and Section II batteries of Packing Instruction 968.

Please note that this prohibition does not apply to:

  • Lithium metal or lithium alloy cells or batteries packed with or contained in equipment (UN3091) in accordance with Packing Instruction 969 and 970;
  • Lithium ion cells and batteries (UN3480 and UN3481) in accordance with Packing Instructions 965, 966 and 967.

Air Canada will place a Carrier Variation in the 55th Edition (2014) of the IATA Dangerous Goods Regulations.

For questions, please contact Trevor Howard, Manager, Cargo Safety and Dangerous Goods Standards at

March 8, 2013

YDF: No in-bond shipments until further notice

In-bond shipments are not accepted until further notice.

February 8, 2013

Normal hours during BC Family Day

Please note that Air Canada Cargo is in full operation on Family Day, Monday February 11 in British Columbia. As such, normal storage fees will be applied if freight is not retrieved as per the specified normal time period following arrival.

February 8, 2013

Air Canada Express Stations: Temporary Limitations on Freight Requiring Security Screening

Effective immediately and until further notice at Air Canada Express stations in Canada only, there is a size and weight limitation placed on freight requiring a security screening examination as per the Transport Canada Air Cargo Security Program.
Due to security screening constraints at these stations, freight from unsecure shippers must meet the following conditions to be accepted (per piece):

  • Maximum individual piece weight: 77 lbs / 35 kg
  • Maximum individual piece width of 29 inches / 74 centimeters
  • Maximum individual piece height of 21 inches / 53 centimeters

Please note that these restrictions are temporary and we are working closely with the regulatory authorities to resolve the issue.

January 21, 2013

YQR, YMM, YYJ: Embargo on Freight From Unknown Shippers Ends January 28

Please be advised that until January 28, our Regina, Fort McMurray and Victoria stations can only accept shipments tendered by Transport Canada Registered Shippers or Approved Participants. During this period, at these stations only, there is an embargo on shipments tendered by unknown shippers, as well as all freight to the United States that has not been screened by an Approved Participant.

Starting January 28, freight from unknown shippers will be accepted and screened at these stations, and the security screening fee will apply.

Shipments of live human organs, blood, blood products, bone marrow and diplomatic shipments can continue to be tendered, as these shipments are exempt from screening.

We thank you for your cooperation.

January 14, 2013

New hours of operation for Calgary (YYC)

The hours of operation for our cargo facility at YYC are now 05:30 to midnight, daily.


October 16, 2012

YYT: New Hours of Operation Starting Oct. 22

Effective October 22, 2012, the closing time for our Cargo facility at YYT will be 1900 daily. The hours of operation will be: Daily 0500 – 1900

September 18, 2012

Upcoming Procedural Changes to Security Screening, Canadian and US Stations

To meet guidelines set forth by Transport Canada and the TSA that come into effect December 31, 2012, Air Canada Cargo must make certain changes to its acceptance process. Visit our Security Screening section for description of the procedural changes and the date of implementation by station.

August 28, 2012

Effective August 31, we have a new address at JFK

JFK International Airport
Air Canada Cargo c/o Swissport Cargo Services
Building 22, Room 206
Jamaica NY 11430

View the full contact information on our Contact Us page.

August 7, 2012

Security Screening Requirements for TLV

Transport Canada requires that for flights departing from Canada to Israel, all shipments , including shipper loaded units, must be security screened, regardless of the security status of the shipper. Please be aware this may cause a delay. Contact your local Air Canada representative for details.

June 18, 2012

MAWB Statement Update for Goods From Yemen or Somalia

Due to enhanced screening requirements, the statement No Goods From Yemen or Somalia Contained no longer needs to be included in the Description Box of the Master Air Waybill (MAWB).

June 5, 2012

Resolved: Technical Issue With Electronic Release Forms

The technical issue with the electronic releases has been resolved and all electronic shipments are now up-to-date.

We apologize for this disruption.