For the comfort and safety of animals travelling in cargo, there are restrictions affecting their transportation during periods of extreme heat. If you are planning animal travel in cargo in the summer months, please review the information below. This information applies to pets and commercial animal shipments booked with Air Canada Cargo.
If you have an upcoming booking for animal travel with Air Canada Cargo, please check the temperature forecast ahead of the booking day to make sure travel will be possible. When a restriction applies, animals will not be accepted for transport at the Air Canada Cargo location and will need to be rebooked on the next possible flight. If you need to rebook, contact the Air Canada Cargo Customer Service Centre where the booking was made.
A recap of heat restrictions that apply to different regions is listed below. We encourage you to review it to make sure you are aware of any potential restrictions.
All Regions: Warm-Blooded Animal Heat Restriction
Air Canada Cargo does not accept warm-blooded animals for transport anywhere when the outside ground temperature is 29.5°C or higher at the departure city, the destination city or any transit point in between.
United States: Warm Blooded Animal Restrictions (May 15 - September 30)
All warm-blooded animals are prohibited for travel to and from the following cities in the United States until September 30, regardless of temperature: Phoenix, Fort Lauderdale, Las Vegas, Miami, Orlando, Houston, and Dallas.
Europe: Warm Blooded Animal Restrictions (July 1 – August 31)
All warm-blooded animals are prohibited for travel to and from the following cities in the EU: Athens, Rome, Milan, and Venice.
Due to extreme heat in these regions, the transport of warm-blooded animals is prohibited from the following cities: Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Delhi, Dubai, and Tel Aviv.
Find out more information on our seasonal temperature restrictions and our AC Animals solution by visiting our website.
For questions about your booking, please contact your local Customer Service Center.