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Info Cargo Commercial

Air Canada Cargo provides regular updates on new routes, added capacity and other commercial initiatives to help you keep on top of your business.

2019


To improve your experience, we have created dedicated Operations and Sales & Reservation teams within our Customer Service Unit.

Operations Team
For inquiries about import and export shipments, including track and trace requests, please continue using the existing customer service contacts:

Sales & Reservations
For rate and capacity inquiries and reservations, please contact the new dedicated Sales & Reservations team at the following:

We're pleased to provide you with these dedicated teams to handle your questions and needs and here's to a successful 2019.

You can read older news items by selecting a year below:

2018


As we enter our peak cargo season, Air Canada Cargo is offering tips to ensure a smooth shipping experience.

  • Please tender cargo no earlier than 48 hours prior to the booked flight.
  • Allow extra time for security screening and freight processing at acceptance. Please tender your unsecured freight ahead of the minimum tender times to avoid any potential delay.
  • Track your freight online at www.aircanadacargo.com or on our iOS or Android mobile applications. The track and trace function will provide you with all the pertinent information regarding the status of your shipment.
  • Canadian customers can contact us directly at 1-800-387-4865 for shipment inquiries, new bookings and questions. American or international customers can contact their local customer service centre for additional information.

Thank you for your cooperation.


The Customs Strike in Brazil that begun on May 14 has now concluded. Operations have returned to normal and shipments destined to, or transiting through, GRU are no longer subject to delay.

For more information on an existing or upcoming shipment, please contact your local Air Canada Cargo Customer Service Centre near you.


The TIACA Air Cargo Forum starts on Tuesday. Air Canada Cargo is proud to be part of this premier industry event, and to welcome delegates to the beautiful city of Toronto.

We invite you to visit Air Canada Cargo at booth 2800. Our world-class team is looking forward to meeting you.

To find out more about the event, please visit tiacaevent.org.


Recently Air Canada announced service to Vienna in 2019:

  • Toronto - Vienna
    • Year-round
    • Boeing 787-9 Dreamliner
    • Daily service begins April 29, 2019

Look for more details about Cargo service to and from Vienna in future communications from Air Canada Cargo.

Aircraft and schedule are subject to change without notice.


Please note the following changes to some of the general ground handling charges for both import and export shipments in the United Kingdom, which come into effect on October 1, 2018:

  • Security screening per consignment: From 15p. to 17p. per kg; minimum charge from £25 to £27
  • House Air Waybill data submission charge (ACI)
    • Electronic Data interchange (EDI): from £3.00 to £5.00
    • For any inaccurate information that will need to be amended by Air Canada: from £8.00 to £14.00
    • Documentation (Air waybill/House Air waybill) for Air Canada to enter data into its own CBSA reporting system: from £11.00 to £14.00
  • Air waybill preparation NEW - CCA Penalty fee for under-declared volume: £120.00
Should you have any questions about these changes to our handling charges, please contact your local Air Canada Cargo Customer Service Centre.


Dear Customers,

We would like to inform you that as of October 16, 2018, new rates will be applicable on shipments from France.

Contact your commercial sales team by email or phone for more information.

Email: cdg.sales@aircanada.ca
Phone: 01.70.76.02.06

Thank you.
Air Canada Cargo Team


The TIACA Air Cargo Forum is just around the corner. Air Canada Cargo is proud to be part of this premier industry event, and to welcome delegates to the beautiful city of Toronto.

In partnering with CIFFA to mark the organization's 70th anniversary, and Multimodal Americas, the 2018 TIACA ACF will bring together experts in transport logistics who are dedicated to this ever-changing industry and to its advancement.

More than 4,000 delegates are expected to visit over 300 exhibitors, providing opportunities to showcase services and products to contribute to the industry's growth and engage the next generation of professionals.

We invite you to visit Air Canada Cargo at booth 2800. Our world-class team is looking forward to meeting you.

To find out more about the event, please visit tiacaevent.org.


We're pleased to announce that Air Canada Cargo will be served by Cedar Aviation in St. George, Bermuda as of August 20, 2018.

BERMUDA

Air Canada Cargo operations in BDA will be handled by:

Cedar Aviation Services Limited
L.F. Wade International Airport
3 Cahow Way
St. George DD03
Bermuda

Telephone: 441 - 293 2480
Fax: 441 - 293 3185
Email: cargo@cedaraviation.com

Hours of Operation:
Monday - Friday: 09:00 - 17:00
Saturday: By special arrangement only
Sunday: By special arrangement only

All payments continue to be accepted by credit or debit card only.

Note that the contact information for our sales team remains the same: 416-622-9450 or aircanada@networkcargo.com.

We look forward to serving you at our new location.


Dear Valued Customer,

We recently communicated information about new customs requirements for shipments to China, which went into effect June 1, 2018.

Effective August 14, shipments with missing information will be placed on hold by Air Canada Cargo until the required information is received. We ask all our customers that tender freight to China be aware of the requirements. Our goal is to ensure your shipments are not delayed and that you do not incur penalties at destination.

PROVIDING THE CORRECT INFORMATION

As was previously communicated, the information indicated below is now mandatory on both the Master Air Waybill (MAWB) and the House Air Waybill (HAWB) for all shipments destined to, or through, China (excluding Hong Kong or Taiwan).

Booking Directly with Air Canada Cargo

It is your responsibility to provide the following information on the MAWB and the HAWB. The information must appear as shown in the examples below:

  • Shipper's business registration code: EIN121234567
  • Shipper's contact detail (telephone or fax): SHIPPER 9055555555
  • Consignee's business registration code: USCI123456789012
  • Consignee's contact detail (telephone or fax): CONSIGNEE 2222222222
  • Consignee's contact person's name and the contact person's contact detail (telephone or fax): CONSIGNEE CONTACT Brayden Lee 2222222222

Booking Via EDI Messaging

When entering the required information on the MAWB and HAWB, please enter it exactly as shown below. If any fields are not completed, an FNA rejection will be sent back.

FWB line on the MAWB

Explanation

Example of completed line

OCI/US/SHP/T/

Enter the shipper's business registration identifier - in this case, "EIN" - followed by the number

OCI/US/SHP/T/EIN121234567

/US/SHP/CP/

Enter the name of the shipper's contact person

/US/SHP/CP/JAMES JONES

/US/SHP/CT/

Enter the phone or fax number of the shipper's contact person

/US/SHP/CT/9055555555

/CN/CNE/T/

Enter "USCI" and the consignee's unified social credit identifier number

/CN/CNE/T/USCI123456789012

/CN/CNE/CP/

Enter the name of the consignee's contact person

/CN/CNE/CP/BRAYDEN LEE

/CN/CNE/CT/

Enter the phone of fax number of the consignee's contact person

/CN/CNE/CT/2222222222

FHL line on the HAWB

Explanation

Example of completed line

OCI/US/SHP/T/

Enter the shipper's business registration identifier - in this case, "EIN" - followed by the number

OCI/US/SHP/T/EIN121234567

/CN/CNE/T/

Enter "USCI" and the consignee's unified social credit identifier number

/CN/CNE/T/USCI123456789012

/CN/CNE/CP/

Enter the name of the consignee's contact person

/CN/CNE/CP/BRAYDEN LEE

/CN/CNE/CT/

Enter the phone of fax number of the consignee's contact person

/CN/CNE/CT/2222222222

Your business is extremely important to us. Please contact your Air Canada Cargo representative should you have any questions.

Thank you for your continued business and cooperation.


Air Canada Cargo has become the first airline to receive a new global certification for the safe transport of live animals. IATA awarded Air Canada Cargo with the Center of Excellence for Independent Validators for Live Animal Logistics (CEIV Live Animals) Certification following the successful completion of the verification process.

This certification reinforces that Air Canada Cargo is operating to the highest standards in the transport of live animals, be it exotic species or household pet.

"Air Canada Cargo is a trusted carrier for thousands of animal shippers worldwide," said Tim Strauss, Vice President, Cargo. "We are honoured to have been selected to participate in the CEIV Live Certification program and are proud of the team at Air Canada Cargo for achieving the industry's first ever certification, which reinforces our position as an industry leader."

"I want to congratulate Air Canada for their great leadership in achieving the first CEIV Live Animals certification in the world," said Nick Careen, IATA's Senior Vice President, Airport, Passenger, Cargo and Security. "Proper handling and transporting of live animals is a very important aspect of the cargo supply chain, with many unique complexities. Global standards and expertise are key to the safe and humane transportation by air of this precious cargo."

Learn more about our AC Animals solution.

Click here to read the full press release.


Thanks to your feedback, Air Canada Cargo is proud to introduce its already popular app to Android devices.

Like with our existing iOS app, the Android version allows you to access our flight schedule, track your shipments and subscribe to text or email shipment notifications.

Air Canada Cargo is committed to investing in solutions that improve your experience doing business with us. We are working on many more improvements and innovations to serve you better - stay tuned!

For Android devices - Download the app from the Google Play Store.
For Apple devices - Download the app in the App Store.

GET MORE OUT OF OUR DIGITAL SOLUTIONS

Did you know that Air Canada Cargo's e-Booking site allows you to make and manage bookings, view schedules and rates, request spot rates and much more? Sign up for free and save yourself time.

Air Canada Cargo also facilitates your ability to submit electronic air waybills for shipments to locations throughout our network. e-AWBs are paperless, increase accuracy and reduce costs. Sign up today.


Dear Valued Customer,

As of July 25, 2018, Indonesian authorities will require a 15-digit Tax Register number ("NPWP") for the Shipper or Consignee, and a Harmonized System Code (HS code) for the type of commodity.

  • Goods exported from Indonesia: The 15-digit Tax Register number ("NPWP") is required in the Accounting field of the Master Air Waybill.
  • Goods imported into Indonesia: The 15-digit Tax Register number ("NPWP") is required in the Consignee field.
  • For both imports and exports: HS Code (at least 4-digits) is required in the Description field of the House Air Waybill.

Please ensure that all data is entered correctly in all fields to avoid delays and penalties.

Your business is extremely important to us. Please contact your local Air Canada Cargo representative should you have any questions.

Thank you for your continued business and cooperation.


We are pleased to announce our new Air Canada Cargo Sales Team for the LAX and SAN markets.

Atlantic Pacific Airline Associates Inc (APAA) started this past week as our General Sales Agent providing expanded inside and outside sales coverage for our Southern California customers.

Dennys Antonio Hernandez
Manager, Outside Sales - LAX, SAN
Direct: (310) 337-7201
Cell: (310) 947-1039
Main: 1-800-251-9494
Dennys.Hernandez@aircanada.ca

Marilu Reyes
Inside Sales - LAX, SAN
Direct: (310) 337-7201
Main: 1-800-251-9494
ACLAXSales@aircanada.ca
Cargo Reservations: Daily from 09:00 to 17:00

Please join us in welcoming APAA to the Air Canada Cargo Team.


The China customs authorities have mandated that an H.S. code is required for all shipments transiting beyond PEK and PVG.

To facilitate the transmission of the required information, we are providing a Transfer Declaration Form, which can be downloaded on our website and filled out. The completed form will be required for all shipments moving beyond PEK and PVG as of July 1.

WHAT TO DO

Please review the steps below:

  1. The Transfer Declaration Form can be downloaded on our website: https://www.aircanada.com/cargo/en/shipping/shipping-101/#tab_regional-requirements
  2. The declarer who can best provide the information required (forwarder, shipper, consignee, for example) must fill the form out. The following information is required:
    • Air Waybill number
    • House Air Waybill number
    • H.S. code (authorized by China Authorities)
    • Commodity description (in Chinese). The description must be precise and accurate, and refer to specific items rather than categories (for example, screwdrivers rather than tools). Sample descriptions are provided below. A link is available to look up descriptions, in Chinese: http://www.customs.gov.cn/customs/302427/302442/jckszcx/index.html
    • Piece count
    • Weight (in kilograms)
    • Commercial value
    • Currency name
    • Physical signature of declarer
  3. The completed Transfer Declaration Form must be:
    • Emailed to the local Air Canada Cargo booking agent or department. For Canadian-origin shippers, the form must be emailed to cargo.customerservice@aircanada.ca
    • Printed, signed, and attached to the master document pouch

Example of required information:

http://t.emails.aircanada.com/res/img/E1C7B19D30FA498D8D78A49ECE8D1422.jpg

Please note that Air Canada Cargo cannot validate required information provided by the shipper that is to be collected by the China Customs Authority. Shipments missing the required information will be delayed, and a penalty will be imposed on the consignee.

For more information, please do not hesitate to contact your local Air Canada Cargo representative, or in Canada, call 1-800-387-4865.

Thank you for your cooperation and continued support.


Dear valued customer,

Recently, we have noticed a rise in the number of air waybill discrepancies, specifically with the weight and dimensions entered for shipments.

Variations between a shipment's actual weight and dimensions and what is declared on the air waybill have a significant impact on our operations. Accurate information is critical for safe load planning of the aircraft.

As part of our ongoing commitment to safety, we would like to remind you that a completed air waybill with all the necessary information, including accurate weight, dimensions and consignee information is required for a shipment to be considered ready for carriage.

Safety is our top priority. We are doing everything we can to maintain a safe operation and continue providing you with excellent service.


As part of our commitment to safety and customer service, Air Canada Cargo's Toronto team is pleased to announce the installation of a new locking system at our bay doors.

The Blue Giant StrongArm™ TL85 applies restraining force to prevent trailer creep, unscheduled departures, and other hazards caused by trailer movement.

Installation has now been completed. All drivers must be aware of the following information and comply with the instructions below.

Please forward these instructions to all third-party trucking companies currently retrieving or delivering freight on your behalf.

DRIVER INSTRUCTIONS

Doors with the StrongArm™ system in place are equipped with an exterior red/green traffic light.

For your convenience, our staff has been trained and will operate the dock doors and restraint system on your behalf. Please take note of the following:

  1. When the light is green, safely reverse into position against the dock leveler bumpers.

    The light turns red when the locking mechanism is engaged. Once the light is red, you can no longer move the vehicle as the restraint is hooked to the bumper of the trailer.

  2. When unloading is complete, our operators disengage the vehicle restraint and the exterior light turns green once again. It is now safe to pull away from the dock.

If your truck does not have a functioning ICC bar, please continue to use the wheel chocks to prevent truck movement.

Safety is our top priority, for you and our employees. Please comply with the above instructions, and speak to one of our staff members at the loading dock if you have any questions.


For the comfort and safety of animals travelling in cargo, there are restrictions affecting their transportation during periods of extreme heat. If you are planning animal travel in cargo in the summer months, please review the information below.

PLANNING AHEAD

Please check the temperature forecast ahead of the booking day to make sure travel will be possible. When a restriction applies, animals will not be accepted for transport at the Air Canada Cargo location and will need to be rebooked on the next possible flight. If you need to rebook, contact the Air Canada Cargo Customer Service Centre where the booking was made.

ALL REGIONS: WARM-BLOODED ANIMAL HEAT RESTRICTION

Air Canada Cargo does not accept warm-blooded animals for transport anywhere when the outside ground temperature is 29.5°C or higher at the departure city, the destination city or any transit point in between.

UNITED STATES: ALL ANIMALS RESTRICTION

All animals (both warm and cold-blooded) are prohibited for travel to and from the following cities in the United States until September 30, regardless of temperature: Atlanta, Dallas-Fort Worth, Fort Lauderdale, Houston, Las Vegas, Miami, Orlando, and Phoenix.

ASIA AND MIDDLE EAST: WARM BLOODED ANIMAL RESTRICTIONS

Due to extreme heat in these regions, the transport of warm-blooded animals is prohibited to and from airports within Asia and the Middle East between July 1 and August 31.

Find out more information on our seasonal temperature restrictions and our AC Animals solution by visiting our website.


The Brazilian Customs Union has extended their strike through to June 30.

Special shipments such as perishables, animals, human remains and medicines will continue to be cleared, but all other shipments may continue to experience custom clearance delays for the duration of the strike.

We will continue to provide updates as the situation changes, and if you have any questions about an existing shipment, please contact your local Air Canada Cargo Customer Service Centre.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at our Mexico City, Mexico station (MEX), effective July 1, 2018.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


Air Canada Cargo now offers AC Absolute° service in two additional cities in Florida:

  • Fort Lauderdale, FL, USA (FLL)
  • Orlando, FL, USA (MCO)

Both locations offer daily widebody flights with uplift required to transport both RKN and RAP-sized active containers. Our AC Absolute° offering in FLL and MCO complements existing service at our certified Miami location.

AC Absolute° is our AC Cool Chain solution for temperature-sensitive commodities that require active temperature control, and is now offered between 56 locations across our network on six continents. New locations are added regularly as we work to find solutions to your temperature-controlled shipping needs.

Visit our website to learn more about AC Absolute° or to consult the list of certified locations worldwide.

Book online, or contact your local Air Canada Cargo Customer Service Centre.


Air Canada Cargo's trucking service from Portland to the international gateway Vancouver, is a fast and reliable solution for your international shipments.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY

PDX > YVR

AC6020T

20:00

05:00 + 1

Daily

PDX > YVR

AC6027T

22:30

05:30 + 1

12345

PDX > YVR

AC6015T

22:00

05:00 + 1

Daily starting July 1

With scheduled trucks every day of the week, ship to most cities in our global network in 24 to 48 hours thanks to dozens of direct international flights from Vancouver. Widebody flights from Vancouver service:

  • The Asia: Beijing, Hong Kong, Nagoya, Osaka, Shanghai, Seoul, Taipei, Tokyo-Narita
  • The Australia:  Brisbane, Melbourne, Sydney
  • The India:  Delhi
  • The Europe: Dublin, Frankfurt, London-Heathrow, Paris, Zurich
  • The Canada: Daily flights to Central and Atlantic Canada, in addition to further connections to cities across Europe, the Middle East and Africa are available from Calgary, Toronto and Montreal

All trucks accommodate widebody shipments, including dangerous goods and cool chain.

Book online today, or contact Drew Kwok to find out more about how we can get your shipment where it needs to go, anywhere in the world:

Tel: 971-930-0505
Email:mailto:drew.kwok@aircanada.ca


Take advantage of peak season! Air Canada Cargo has more direct widebody flights to more cities worldwide than ever before. Additional flights to key cities across Europe, the UK and Ireland, as well as Delhi and Melbourne start throughout June.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY

Toronto > Berlin

RV1966

20:40

10:30 + 1

4 flights per week - June 4

Berlin > Toronto

RV1967

12:05

14:55

4 flights per week - June 5

Montreal > Dublin

AC818

21:15

08:25 + 1

4 flights per week - June 2

Dublin > Montreal

AC819

10:20

12:00

4 flights per week - June 3

Toronto > Edinburgh

RV1904

18:55

06:35 + 1

4 flights per week - June 14

Edinburgh > Toronto

RV1905

08:20

10:40

4 flights per week - June 15

Toronto > Glasgow

RV1938

18:55

06:35 + 1

3 flights per week - June 16

Glasgow > Toronto

RV1939

08:30

10:45

3 flights per week - June 17

Vancouver > London-Heathrow

AC896

21:05

14:20 + 1

Daily - June 1

London-Heathrow > Vancouver

AC897

16:15

17:40

Daily - June 2

Toronto > Manchester

RV1930

22:55

10:45 + 1

5 flights per week - June 14

Manchester > Toronto

RV1931

12:15

15:00

5 flights per week - June 15

Montreal > Marseille

RV1962

21:15

10:35 + 1

3 flights per week - June 8

Marseille > Montreal

RV1963

12:30

14:50

3 flights per week - June 9

Montreal > Nice

RV1932

18:45

08:10 + 1

4 flights per week - June 7

Nice > Montreal

RV1933

09:40

12:10

4 flights per week - June 8

Montreal > Paris

AC884

18:55

07:50 + 1

Second daily flight - June 15

Paris > Montreal

AC885

15:10

16:55

Second daily flight - June 16

Vancouver > Paris

AC806

12:45

07:35 + 1

4 flights per week - June 8

Paris > Vancouver

AC807

09:25

10:20

4 flights per week - June 9

Toronto > Shannon

AC820

21:50

09:20 + 1

4 flights per week - June 1

Shannon > Toronto

AC821

10:20

12:35

4 flights per week - June 2

Toronto > Warsaw

AC826

19:10

09:45 + 1

Daily - June 3

Warsaw > Toronto

AC827

11:30

14:40

Daily - June 4

Vancouver > Zurich

AC802

13:00

07:55 + 1

3 flights per week - June 7

Zurich > Vancouver

AC803

10:05

11:25

3 flights per week - June 8

Vancouver > Delhi

AC044

01:20

04:00 + 1

4 flights per week - June 8

Delhi > Vancouver

AC045

06:10

07:30

4 flights per week - June 9

Vancouver > Melbourne

AC037

22:50

08:00 + 1

3 flights per week - June 1

Melbourne > Vancouver

AC038

09:40

07:35

3 flights per week - June 3

The addition of these flights to our year-round service to all these destinations provides faster service for your shipments. Book online or contact your local Air Canada Cargo Customer Service Centre to find out more.

LEARN MORE NEW DESTINATIONS
Aircraft and schedule are subject to change without notice.


Dear Valued Customer,

The new customs requirements for shipments to China are in effect. We are happy to report that we can successfully transmit the required information directly to China customs and are clearing shipments destined to, and transiting through, China without incidence.

As your carrier, our role is to transmit the data. Providing accurate information is key to success. If the data is inaccurate or not inputted as mandated by China customs, shipments will be delayed.

Please review the information below to ensure the right information is entered in the right places in the correct format on the MAWB and HAWB. The instructions have been revised based on feedback from our team in China.

INFORMATION NEEDED ON THE MAWB AND HAWB

China customs now requires additional information to identify shippers and consignees of all shipments destined to, or transiting through, China.

This additional information must be entered in the Accounting Information field of the MAWB and must be entered if a HAWB is provided, as shown below.

Information required Explanation How it should appear in the MAWB/HAWB Accounting Information field

Shipper's enterprise code and business registration code

Each country has a unique enterprise code. For shippers in Canada and the Unites States, the code is EIN. The enterprise and business registration codes must be accurate, or the shipment will be rejected by China customs.

See below for a list of common enterprise codes. A full list of enterprise codes will soon be available on our website.

Enter the enterprise code for the country followed by the business registration code.

For example: EIN121234567

Consignee's business registration code

The consignee's business registration code must always be preceded by the letters USCI

Enter USCI followed by the consignee's business registration code.

For example: USCI123456789012

Contact person for the consignee

The first and last name of the contact person for the consignee is required. Since the Accounting Information field is a free-form field, you must indicate that this person is the contact for the consignee for clarity.

Enter CONSIGNEE followed by the first and last name of the consignee contact person.

For example: CONSIGNEE Brayden Lee

Telephone or fax number of the consignee contact person

The telephone or fax number of the consignee contact person. Since the Accounting Information field is a free-form field, you must indicate that the number provided is that of the consignee contact person.

Enter CONSIGNEE CONTACT followed by telephone or fax number of the consignee contact person.

For example: CONSIGNEE CONTACT 2222222222
Common Enterprise Codes

Canada

CA

CORPORATION NUMBER

Canada

CA

EIN

Denmark

DK

CVR-NUMBER

Denmark

DK

P-NUMBER

European Union

EL

EUROPEAN VAT NUMBER

Peru

PE

RUC

United States

US

CIK

United States

US

EIN

We will keep you updated based on the feedback we receive from China customs. Moving your business successfully is our top priority.

Please contact your Air Canada Cargo representative if you have any questions.


Air Canada Cargo is pleased to announce the start of widebody service to Bucharest, Porto and Zagreb, operated on Boeing 767-300ER aircraft.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY

Montreal > Bucharest

RV1928

18:00

09:55 + 1

2 flights per week starting June 7

Bucharest > Montreal

RV1929

13:45

16:20

2 flights per week starting June 8

Toronto > Bucharest

RV1964

17:30

09:55 + 1

2 flights per week starting June 9

Bucharest > Toronto

RV1965

13:45

17:00

2 flights per week starting June 10

Toronto > Porto

RV1958

22:50

10:50 + 1

3 flights per week starting June 8

Porto > Toronto

RV1959

12:20

15:20

3 flights per week starting June 9

Toronto > Zagreb

RV1968

16:55

07:30 + 1

4 flights per week starting June 2

Zagreb > Toronto

RV1969

10:15

13:40

4 flights per week starting June 3

In addition, Air Canada Cargo is launching cargo service to Iceland starting June 6, operated with a Boeing 737 narrowbody aircraft.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY

Montreal > Reykjavik

AC812

23:40

08:30 + 1

3 flights per week starting June 8

Reykjavik > Montreal

AC813

10:00

11:15

3 flights per week starting June 9

Toronto > Reykjavik

AC816

22:55

08:30 + 1

4 flights per week starting June 6

Reykjavik > Toronto

AC817

10:00

11:50

4 flights per week starting June 7

Our Montreal and Toronto hubs provide rapid connections for shipments from the United States, South America, Europe and Asia to take advantage of these new routes.

Book online, or contact your local Air Canada Cargo Customer Service Centre to find out more.

Aircraft and schedule are subject to change without notice.


Additional service between Montreal and Tokyo-Narita begins on June 1 on a Boeing 787-8 Dreamliner providing a new option for shipments to/from Japan.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY

Montreal > Tokyo-Narita

AC005

14:05

15:50 + 1

Daily

Tokyo-Narita > Montreal

AC006

17:30

16:30

Daily

Air Canada Cargo offers multiple widebody flights between Japan and our Vancouver, Toronto and Calgary hubs.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY

Toronto > Tokyo-Haneda

AC001

13:40

15:35 + 1

Daily

Tokyo-Haneda > Toronto

AC002

17:40

16:45

Daily

Calgary > Tokyo-Narita

AC009

12:50

14:35 + 1

Daily

Tokyo-Narita > Calgary

AC010

16:15

10:55

Daily

Vancouver > Nagoya

RV1955

13:20

15:45 + 1

Resumes June 2
3 flights per week

Nagoya > Vancouver

RV1956

17:15

10:25

Resumes June 3
3 flights per week

Vancouver > Osaka

RV1951

12:50

15:45 + 1

Increase to daily as of June 27

Osaka > Vancouver

RV1952

17:15

10:45

Increase to daily as of June 28

Vancouver > Tokyo-Narita

AC003

13:25

15:15 + 1

Daily

Tokyo-Narita > Vancouver

AC004

16:50

09:25

Daily

Or take advantage of the many flights to/from China and Korea:

ROUTE FLIGHT DEPART ARRIVE FREQUENCY

Montreal > Shanghai

AC011

13:15

15:25 + 1

Daily

Shanghai > Montreal

AC012

16:50

18:15

Daily

Toronto > Beijing

AC031

14:40

16:05 + 1

Daily

Beijing > Toronto

AC032

18:05

18:50

Daily

Toronto > Hong Kong

AC015

10:00

13:25 + 1

Daily

Hong Kong > Toronto

AC016

15:10

18:15

Daily

Toronto > Shanghai

AC027

12:55

15:15 + 1

Daily

Shanghai > Toronto

AC028

17:10

19:00

Daily

Vancouver > Beijing

AC029

12:05

14:10 + 1

Daily

Beijing > Vancouver

AC030

16:05

11:30

Daily

Vancouver > Hong Kong

AC007

13:15

17:30 + 1

Daily

Hong Kong > Vancouver

AC008

19:35

16:25

Daily

Vancouver > Shanghai

AC025

11:10

14:10 + 1

Daily

Shanghai > Vancouver

AC026

15:55

11:25

Daily

Vancouver > Taipei

AC017

11:05

14:15 + 1

Daily

Taipei > Vancouver

AC018

15:55

11:45

Daily

Toronto > Seoul

AC061

13:45

16:20 + 1

Daily

Seoul > Toronto

AC062

18:00

18:10

Daily

Vancouver > Seoul

AC063

11:00

13:55 + 1

Daily

Seoul > Vancouver

AC064

15:25

09:15

Daily

Shipments from all over the world can transit further through our Canadian hubs via easy connections and quick turnarounds.

Book online, or contact your local Air Canada Cargo Customer Service Centre to learn how to take advantage of our extensive international network.

Aircraft and schedule are subject to change without notice.


We recently communicated information about new customs requirements for shipments to China, which go into effect June 1, 2018.

We would like to assure you that there will be no impact on our ability to ship any freight destined to, or transiting through China. It will be business as usual on June 1, when the new requirements come into effect.

PROVIDING THE CORRECT INFORMATION

As was previously communicated, the China customs authorities have advised that it will be mandatory to include the information listed below on both the Master Air Waybill (MAWB) and the House Air Waybill (HAWB) for all shipments destined to, or through, China (excluding Hong Kong or Taiwan).

Booking Directly with Air Canada Cargo

To ensure the accurate transmission of data to China customs, it is your responsibility to provide the following information in the Accounting Information field on the MAWB, and in the Handling Remarks field of the HAWB. The information must appear in the format indicated in the examples below:

  • Shipper's business registration code: EIN121234567
  • Shipper's contact detail (telephone or fax): SHIPPER 9055555555
  • Shipper's contact person's name and the contact person's contact detail (telephone or fax): SHIPPER CONTACT James Jones 9055555555
  • Consignee's business registration code: USCI123456789012
  • Consignee's contact detail (telephone or fax): CONSIGNEE 2222222222
  • Consignee's contact person's name and the contact person's contact detail (telephone or fax): CONSIGNEE CONTACT Brayden Lee 2222222222

Booking Via EDI Messaging

When entering the required information on the MAWB and HAWB, please enter it exactly as shown below, at the end of the EDI message.

FWB line on the MAWB Explanation Example of completed line

OCI/US/SHP/T/

Enter the shipper's business registration identifier - in this case, "EIN" - followed by the number

OCI/US/SHP/T/EIN121234567

/US/SHP/CP/

Enter the name of the shipper's contact person

/US/SHP/CP/JAMES JONES

/US/SHP/CT/

Enter the phone or fax number of the shipper's contact person

/US/SHP/CT/9055555555

/CN/CNE/T/

Enter "USCI" and the consignee's unified social credit identifier number

/CN/CNE/T/USCI123456789012

/CN/CNE/CP/

Enter the name of the consignee's contact person

/CN/CNE/CP/BRAYDEN LEE

/CN/CNE/CT/

Enter the phone of fax number of the consignee's contact person

/CN/CNE/CT/2222222222
FHL line on the HAWB Explanation Example of completed line

OCI/US/SHP/T/

Enter the shipper's business registration identifier - in this case, "EIN" - followed by the number

OCI/US/SHP/T/EIN121234567

/CN/CNE/T/

Enter "USCI" and the consignee's unified social credit identifier number

/CN/CNE/T/USCI123456789012

/CN/CNE/CP/

Enter the name of the consignee's contact person

/CN/CNE/CP/BRAYDEN LEE

/CN/CNE/CT/

Enter the phone of fax number of the consignee's contact person

/CN/CNE/CT/2222222222

Your business is extremely important to us. Please contact your Air Canada Cargo representative should you have any questions.

Thank you for your continued business and cooperation.


As mandated by Chinese customs authorities, as of June 1, 2018, it will be mandatory to include the following information on both the MAWB and HAWB for all shipments destined to or transiting through China:

  • The firm/corporate/company registration code of the shipper, consignee and notify party (when applicable) - this corresponds to a number that varies per country (e.g.: in Canada it is the Corporation Number) This code must be indicated on the source document (on the OCI line of the FWB and FHL).
  • The contact identifier - this corresponds to the method of contact for the shipper, such as fax or telephone. The contact number must not include any special characters such as dashes (-) or dots (.) (e.g.: 5145551234).
Air Canada Cargo is not responsible for the validity and authenticity of these codes. Please ensure all data is correct to avoid unnecessary delays and/or penalties.

Thank you for your continued business and cooperation.


The Brazilian Customs Union will be on strike for the next 30 days.

Special shipments such as perishables, animals, human remains and medicines will continue to be cleared, but all other shipments may experience custom clearance delays for the duration of the strike.

We will provide updates as the situation changes, and if you have any questions about an existing shipment, please contact your local Air Canada Cargo Customer Service Centre.


The Chinese customs authorities have advised that as of June 1, 2018, it will be mandatory to include the shipper code and contact identifier on the MAWB and HAWB for all shipments destined to or transiting through China.

The shipper code corresponds to a number that varies per country (in Canada for example, it is the Corporation Number). The shipper code must be indicated on the source document (on the OCI line of the AWB). Air Canada Cargo cannot verify the validity and authenticity of shipper codes. Please ensure all data is true and correct to avoid delays or penalties.

The contact identifier corresponds to the method of contact for the shipper, such as fax or telephone. The contact number is the corresponding number; it must not include any special characters such as dashes (-) or dots (.), for example: Telephone: 5555555555.

Thank you for your continued business and cooperation.


Starting in June, Air Canada Cargo has new direct flights from Vancouver to Paris and Zurich, operated on Boeing 787 Dreamliner aircraft.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY
YVR > CDG AC806 12:45 07:35 1.3.5.7
Starting June 8
CDG > YVR AC807 09:25 10:20 12.4.6.
Starting June 9
YVR > ZRH AC802 13:00 07:55 .2.4.6.
Starting June 7
ZRH > YVR AC803 10:05 11:25 ..3.5.7
Starting June 8

In addition to these new Paris and Zurich services, Vancouver has existing service between Frankfurt, London-Heathrow and Dublin:

  • Dublin - Five days per week, resuming May 25
  • Frankfurt - daily - ongoing
  • London-Heathrow - daily - ongoing

Book online today, or contact your local Air Canada Cargo Customer Service Centre to find out how to take advantage of these west coast flights to Europe.

Aircraft and schedule are subject to change without notice.


The Air Canada Cargo facility at YHX will be closed due to runway construction activities May 7 to May 28. No shipments of any kind can be accepted during this time. We apologize for this inconvenience. For questions, please contact our Customer Service Center at 1-800-387-4865.


To accommodate a new x-ray machine, some changes will be made at our Toronto facility that will change the acceptance flow and locations for tendering shipments starting May 21:

  • Secure Tenders Only Areas - G42-G48: Secure shippers and trucks from the US (bringing in secure and accepted freight) will tender between doors G42-G48 (currently the Unsecure Area).
  • Unsecure Local Tenders, and Mixed Secure and Un-Secure - G30-G38: The area between doors G30-G38 will be used for unsecure local tenders, and for tendering shipments that are a mix of secure and un-secure shipments.

The new equipment and set-up will help streamline our existing acceptance process and improve screening times for unsecure cargo.

Should you have any questions or concerns, please contact the Air Canada Cargo Customer Service Centre at 1-800-387-4865.


Service between Vancouver and Melbourne resumes June 1, with three flights per week operated on a Boeing 787-9 Dreamliner. Now year-round, this route complements existing daily service to and from Brisbane and Sydney.

ROUTE FLIGHT AIRCRAFT DEPART ARRIVE
YVR > MEL AC37 Boeing 787-9 22:50 08:00 + 2
MEL > YVR AC38 Boeing 787-9 09:40 07:35
YVR > BNE AC35 Boeing 787-8 23:50 07:25 + 2
BNE > YVR AC36 Boeing 787-8 10:40 07:10
YVR > SYD AC33 Boeing 777-200LR 23:50 08:15 + 2
SYD > YVR AC34 Boeing 777-200LR 10:10 07:30

Book online today, or contact your local Air Canada Cargo Customer Service Centre to find out more.

Aircraft and schedule are subject to change without notice.


Air Canada Cargo is announcing a new widebody flight between Halifax and Montreal starting June 1, in addition to scheduled trucking between Halifax and Toronto providing additional capacity for Atlantic Canada.

These new services offer access to key markets around the world, with close to 100 cities served with direct flights from Montreal and Toronto.

ROUTE FLIGHT SPECIFICATIONS FREQUENCY DEPART ARRIVE
YHZ > YUL AC669 A330
Payload 13,900 kg
LD7, LD3		 DAILY 17:30 18:08
YHZ > YYZ AC6297T Rollerized reefer trailer .23.67 08:00 05:00 + 1

Book online today or contact the Canadian Call Centre at 1-800-387-4865.

Schedule and flight numbers may change without notice. Subject to space availablity.


We would like to inform you that as of May 1, 2018, new general rates and export fees will be applicable on shipments from France.

Contact your commercial sales team by email or phone for more information.

Email: cdg.sales@aircanada.ca
Phone: 01.70.76.02.06

Thank you.
Air Canada Cargo Team


Air Canada Cargo is proud to have been recognized with the Platinum Air Cargo Excellence Award in the carrier, up to 999,999 tonnes category.

The awards were announced out on Tuesday, April 3 by Air Cargo World, based on their annual Air Cargo Excellence Survey.

We would like to extend our thanks to our industry partners, valued customers and readers of Air Cargo World for this recognition.

Read more about the awards on Air Cargo World.


We're pleased to announce that Air Canada Cargo will be served at a new address in Geneva, Switzerland as of April 10, 2018 at 00:01 local time.

GENEVA

Air Canada Cargo operations in GVA will change from Dnata to Swissport at the following address:

Swissport
Swissport International Ltd
Cargo Services Geneva
P.O. Box 1020
CH-1211 Geneva, Switzerland

Export Desk: 041 (0)227992393
Import Desk: 041 (0)227992396

Hours of Operation:
Export Warehouse:
Monday - Friday: 08:00 - 12:00, 13:30 - 18:00
Saturday: Closed
Sunday: Closed

Import Warehouse:
Monday - Friday: 08:00 - 12:00, 13:30 - 17:30
Saturday: Closed
Sunday: Closed

Note that the contact information for our sales team remains the same: +41 22 717 8860.

We look forward to serving you at our new location.


Air Canada Cargo has added capacity between San Francisco and Toronto starting soon, with double daily flights operating on Boeing 787-9 Dreamliner aircraft:

ROUTE DEPART ARRIVE FREQUENCY STARTING
YYZ > SFO AC737 07:40 09:59 March 25
SFO > YYZ AC738 11:40 19:40 March 25
YYZ > SFO AC739 18:45 21:07 May 19
SFO > YYZ AC754 22:45 06:37 + 1 May 19

Our Toronto hub supports connections to and from Asia, Europe, South America and the Caribbean.

Take advantage of this additional capacity by booking online or by contacting your local Air Canada Cargo Customer Service Centre.

Aircraft and schedule are subject to change without notice.


Peak season for flights is approaching, and Air Canada Cargo has multiple routes resuming in the month of May, with service to and from North America, Europe, Asia and South America.

EUROPE

ROUTE DEPART ARRIVE FREQUENCY STARTING
Vancouver >
Frankfurt		 13:25 08:05 + 1 Daily May 1
Frankfurt >
Vancouver		 10:15 11:05 Daily May 2
Montreal >
Tel Aviv		 18:00 11:20 + 1 Up to 3 flights
per week		 May 2
Tel Aviv >
Montreal		 12:50 17:05 Up to 3 flights
per week		 May 3
Toronto >
Venice		 19:00 09:10 + 1 Up to daily May 3
Venice >
Toronto		 12:45 16:10 Up to daily May 4
Montreal >
Venice		 21:05 08:00 + 1 Up to 4 flights
per week		 May 4
Venice >
Montreal		 13:45 16:30 Up to 4 flights
per week		 May 5
Ottawa >
Frankfurt		 20:55 10:10 + 1 Up to daily May 17
Frankfurt >
Ottawa		 13:30 15:40 Up to daily May 18
Toronto >
Prague		 16:55 07:00 + 1 Up to 6 flights
per week		 May 18
Prague >
Toronto		 09:35 12:35 Up to 6 flights
per week		 May 19
Toronto >
Milan		 20:30 10:30 + 1 Up to daily May 20
Milan >
Toronto		 12:10 15:15 Up to daily May 21
Vancouver >
Dublin		 15:20 08:30 + 1 Up to 5 flights
per week		 May 25
Dublin >
Vancouver		 10:10 11:35 Up to 5 flights
per week		 May 26

ASIA

ROUTE DEPART ARRIVE FREQUENCY STARTING
Vancouver >
Osaka		 12:50 15:45 + 1 Up to daily May 12
Osaka >
Vancouver		 17:15 10:45 Up to daily May 13

SOUTH AMERICA

ROUTE DEPART ARRIVE FREQUENCY STARTING
Toronto >
Buenos Aires		 19:40 07:25 + 1 3 flights
per week		 May 2
Buenos Aires >
Toronto		 08:55 19:00 3 flights
per week		 May 3

COMING SOON

More routes starting in the month of June, including the new service to Bucharest, Porto, Lisbon and Zagreb. Look for details in upcoming messages.

Contact your local Air Canada Cargo Customer Service Centre to find out more.

Aircraft and schedule are subject to change without notice.


It's time to re-LAX thanks to aircraft upgauges on flights between Toronto and Los Angeles. Boeing 777-200LR and 787-9 aircraft are now operating on daily flights AC791/792.

FLIGHT DEPART ARRIVE
AC791 YYZ > LAX 08:15 10:20
AC792 LAX > YYZ 11:50 19:18

Additionally, daily flight AC793/788 will be upgauging to a Boeing 787-9 for the majority of April.

FLIGHT DEPART ARRIVE
AC793 YYZ > LAX 18:35 21:02
AC788 LAX > YYZ 22:15 05:43 + 1

Book online today or contact your local Air Canada Cargo Customer Service Centre to find out more.


Air Canada Cargo is updating some of its ground handling fees for domestic shipments. Effective April 9, the following changes will be in effect for all shipments within Canada.

e-AWB domestic fee
The fee for domestic shipments tendered as non-e-AWB will increase:
Change - $40.00 per AWB (from $18.00)
Air Canada Cargo is committed to removing the industry's dependence on paper and to continually increasing e-AWB compliance.

You can avoid this fee by submitting an e-AWB for your shipments. Find out more about e-AWB on our website, and sign the domestic e-AWB agreement to begin shipping with e-AWB on your next shipment.

Warehouse service fee
Warehouse service fee
New - $15.00 per AWB
A new fee applicable on all domestic air waybills for internal handling and processing.

Visit our website for a complete list of current ground handling charges.

If you have any questions about these changes to our ground handling fees, contact your local Air Canada Cargo Customer Service Centre.


Effective April 1, 2018, the following ground handling charges will be changed in the US.

MISCELLANEOUS IMPORT CHARGES - ORD, LAX, BOS and LGA
Shipments removed in bond per Master Air Waybill - CD - Change from $50 to $60.00
Presentation of shipments for Custom Clearance per Master Air Waybill or House Air Waybill - CD - Change from $50 to $60.00

CARGO STORAGE CHARGES CODE: SR - ORD and LAX
Regular:
Minimum charge per shipment: Change from $40 to $60.00
Rate per kg: Change from $0.14 to $0.20

Special Handling
Minimum charge per shipment: Change from $40 to $60.00
Rate per kg: Change from $0.14 to $0.20

For current ground handling rates visit our website. Changes will be reflected on our website as of April 1.

If you have any questions about these ground handling charges, please contact your local Air Canada Cargo Customer Service Centre.


Direct service between Montreal and Rome resumed on March 1, and direct service between Toronto and Rome on March 2.

ROUTE AIRCRAFT DEPART ARRIVE FREQUENCY
YUL > FCO A330-300 19:05 09:05 + 1 3-4 flights
per week
FCO > YUL A330-300 11:00 13:55 3-4 flights
per week
YYZ > FCO A330-300 &
Boeing 789		 18:50 09:20 + 1 3-4 flights
per week
FCO > YYZ A330-300 &
Boeing 789		 11:00 14:45 3-4 flights
per week


With our existing trucking network, more locations within Italy can take advantage of these returning flights:

  • Ancona
  • Bologna
  • Firenze
  • Genova
  • Naples
  • Torino

Service between Toronto and Venice resumes May 3, and between Montreal and Venice on May 4. Service between Toronto and Milan resumes May 20.

Our local station in Rome recently relocated to a new address to better serve our customers.

Contact your local Air Canada Cargo Customer Service Centre to find out more.


With more than 90 widebody flights per week, Air Canada Cargo provides convenient options for shipments to Mexico, South America and the Caribbean, whether they originate in Canada, the United States, Europe or Asia.

Mexico

  • Cancún, 29 flights per week as of February 26
  • Mexico City, 7 flights per week

South America

  • Bogotá, Colombia, 5 flights per week
  • Buenos Aires, Argentina, 6 flights per week
  • Lima, Peru, 6 flights per week as of February 22
  • Santiago, Chile, 6 flights per week
  • Sao Paulo, Brazil, 7 flights per week

Caribbean

  • Bridgetown, Barbados, 7 flights per week
  • Montego Bay, Jamaica, 7 flights per week
  • Port-au-Prince, Haiti, 1 flight per week
  • Port of Spain, Trinidad & Tobago, 2 flights per week
  • Punta Cana, Dominican Republic, 9 flights per week
  • San José, Costa Rica, 14 flights per week
  • Varadero, Cuba, 2 flights per week

Learn more about our service to Mexico, South America and the Caribbean by contacting your local Air Canada Cargo Customer Service Centre.


We're pleased to announce that Air Canada Cargo is now served at a new address in Rome, Italy.

ROME

Air Canada Cargo operations in FCO will be handled by:

Alha
Piazzale Caduti Italiani in Bosnia
Aeroporto L. Da Vinci, Cargo City
00054 Fiumicino (RM)

Export Desk: 0039 0665952791
Import Desk: 0039 0665952798

Hours of Operation:
Export Warehouse:
Monday - Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Import Warehouse:
Monday - Friday: 07:00 - 20:00
Saturday: 07:00 - 20:00
Sunday: Closed

Note that the contact information for our sales team remains the same: 06 65 95 70 21.

We look forward to serving you at our new location.


We're pleased to announce that Air Canada Cargo will be served at a new address in Santiago, Chile on January 17, 2018.

SANTIAGO

Air Canada Cargo operations in SCL will be handled by:

Aerosan
Import Warehouse: Av. Capitan Manuel Avalos Prado 1720
Export Warehouse: Av. Capitan Manuel Avalos Prado 1656
Pudahuel, Santiago, Chile
9031147

Customer Service: +56 2 22305991

Hours of Operation:
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 14:00
Sunday: Closed

Note that the contact information for our sales team remains the same: +56 2 32238374.

We look forward to serving you at our new location.


Air Canada Cargo's network expansion continues in 2018 with direct widebody service to three new cities as well as new routes providing more flights and capacity:

  • Bucharest (beginning June 7) - Direct from Montreal
  • Bucharest (beginning June 9) - Direct from Toronto
  • Buenos Aires (beginning May 2) - Direct from Toronto
  • Buenos Aires (beginning May 2) - Direct from Toronto
  • Paris (beginning June 8) - Direct from Vancouver
  • Porto (beginning June 8) - Direct from Toronto
  • Porto (beginning June 8) - Direct from Toronto
  • Zagreb (beginning June 2) - Direct from Toronto
  • Zurich (beginning June 7) - Direct from Vancouver

These new routes add to our worldwide network of over 450 different locations for fast and convenient worldwide shipping.

Visit our website or contact your local Air Canada Cargo Customer Service Centreto find out more.

Aircraft and schedule are subject to change without notice.


We're pleased to announce that Air Canada Cargo will be served at new addresses in Fort Lauderdale and Orlando beginning next week.

FORT LAUDERDALE

Effective January 9, Air Canada Cargo operations in FLL will be handled by:

Tri-Star Airport Handling
526 S.W. 34th Street, Building 6
Fort Lauderdale, FL 33315

Telephone: (954) 534-5918
Email: ac.fll@tristarcargo.us
Hours of Operation: Daily - 08:00 - 20:00

Freight can be tendered and retrieved at our current location in FLL until 16:00 on January 8. Operations will resume at our new location at 08:00 on Tuesday, January 9.

ORLANDO

Effective January 11, Air Canada Cargo operations in MCO will be handled by:

Tri-Star Airport Handling
8807 Bear Road
Orlando, FL 32827

Telephone: (321) 732-8070
Email: ac.mco@tristarcargo.us
Hours of Operation: Daily - 08:00 - 20:00

Freight can be tendered and retrieved at our current location in MCO until 16:00 on January 10. Operations will resume at our new location at 08:00 on Thursday, January 11.

Note that the contact information for our sales team remains the same: (305) 526-3552.

We look forward to serving you at our new location.


In order to better serve you, Air Canada Cargo's San Francisco station (SFO) will now be open every day.

Air Canada Cargo Facility
San Francisco International Airport (SFO)
612 W. Field Rd.
San Francisco, CA 94128
Telephone: (650) 876-7450
Fax: (650) 875-3601

Mon - Fri: 08:00 - 22:30
Sat: 08:00 - 14:00
Sun: 08:00 - 14:00

SALES
Drew Kwok
Telephone: (650) 273-7998
Email:drew.kwok@aircanada.ca

Inside Sales Team
Telephone: 1 773 686 3602
Email:ACCARGOUSA@aircanada.ca


2017 has been an incredible year for Air Canada Cargo. Here are some of the highlights:

A GROWING NETWORK

During 2017, we launched service in six new cities around the world:

We also expanded service to key cities with additional international routes:

These new routes and destinations are thanks to an influx of new aircraft and a rejuvenation of our fleet, and we've also invested in the people and service at our major hubs with new agent for additional support.

e-AWB

Over the year, we've made e-AWB the preferred means of shipping cargo at Atlanta, Basel, Brisbane, Brussels, Chicago, Dallas-Fort Worth, Houston, JFK, Los Angeles, Madrid, Melbourne, Miami, Munich, Narita, San Francisco, Seattle and Sydney.

EVENTS

We were pleased to meet with our customers at industry events around the world including: Cargo Logistics Canada, our sponsored TIACA Air Cargo Professional Development Workshops, Air Cargo Europe in Munich, the BioSciences Conference in Budapest, the 15th Annual Global Cold Chain Forum in Chicago, the 2nd Annual IATA AirPharma Conference in Barcelona, Proflora in Bogota, and the PMA Fresh Summit in New Orleans. Thanks to everyone who came out to see us.

WINS

Earlier this year we received the Gold Air Cargo Excellence Award from Air Cargo World. We also launched our rates on WebCargoNet, improved our e-Booking platform to include quotes directly through the platform, and we updated our Track and Trace based on your feedback.

Thank you for your continued partnership and support and we wish you and your loved ones a happy holidays and great 2018.

2017


While our major stations and hubs are not affected by holiday hours, some stations may be closed or have reduced hours. Please refer to the schedule below. For smaller stations not included in this list, it is a good idea to communicate with the station directly to confirm holiday hours.

STATION HOLIDAY CLOSURES
(Freight cannot
be tendered or retrieved)		 HOLIDAY HOURS OF OPERATION
ATL December 25, January 1 December 24, 31 - closed at 18:00
BOS December 25, January 1  
DFW December 25, January 1  
DTW December 25, January 1  
EWR December 25, January 1  
FLL December 24, 25, 31, January 1  
FRA   No trucks will depart FRA
December 22-25 and December 29-31
IAH December 25, January 1  
JFK December 25, January 1  
LAX   December 24 - Closed at 20:00
December 25 - Open 07:00 - 13:00
December 31 - Closed at 20:00
January 1 - Open 07:00 - 13:00
LGA December 25, January 1  
MCO December 25, 31, January 1 December 24 - Closed at 13:30
MIA December 25, January 1 December 24, 31 - Closed at 16:30
ORD December 25, January 1  
PDX December 25, January 1  
SFO December 25, January 1  
YLW December 25, 26, January 1
Except blood, radioactive or EMS shipments		  
YQB December 25, 26, January 1  


We have switched over to e-AWB as the preferred means of shipping cargo to all destinations by using the e-AWB single process in Brussels (BRU).

e-AWB: 3 EASY STEPS

  • Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  • Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  • Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


Dear customers,

Please find below, a revised rate sheet for security screening applied by WFS, our handling agent in France, as of January 1, 2018.

Thank you for your cooperation.

The following rate sheet will take effect as of January 1, 2018.

Shipment delivered with valid Consignment Security Declaration (CSD). Agent and/or Known Consignor identified in the RAKC/ACC3 data base Shipment delivered without valid security declaration,
requiring screening
Regular screening Free running explosive detection dogs or Remote explosive scent tracing explosive detection dogs
Minimum Kg Maximum Minimum Kg Maximum Minimum Kg Maximum
7.40 Euros
per AWB		 0.024 Euros 20.27 Euros
per AWB		 21.12 Euros
Per AWB		 0.126 Euros 329.00 Euros
per AWB		 65.00 Euros
Per AWB		 0.185 Euros 633 Euros per AWB 
et/and
per truck *

* If one AWB is loaded onto several trucks, 633.00 EUR will apply per truck.
NB : In the case of HRCM (High Risk Cargo or Mail), security by two different means is mandatory: regular screening + free running explosive detection dogs. Both services will be charged.


Due to cold weather and the peak travelling season, certain restrictions for transporting animals in cargo are in effect during the winter months.

RESTRICTIONS FOR HAIRLESS BREEDS

Hairless dog and cat breeds are not accepted as cargo on any flights due to the cold weather from November 1 to March 31.

LIMITATIONS ON TRAVEL IN UNHEATED CARGO HOLDS

The cargo hold on some of our smaller aircraft are not heated. As such, from November 1 to March 31, animals, including pets like cats and dogs, are not accepted as cargo on some flights. If there is a restriction in effect on your chosen flight, our customer service agents will let you know at the time of booking.

Exceptions - Reptiles, amphibians, live tropical fish, insects, worms, bees, live coral rock and rodent species can be transported during this period, provided the packaging meets IATA Live Animal Regulations container requirements, and the appropriate waiver is filled out and signed by the shipper.

HOLIDAY RESTRICTIONS FOR CATS AND DOGS

Cats and dogs are not accepted for transport with Air Canada Cargo within North America, or on international flights with a connection in North America, from December 15 to January 12.

The restriction applies to cats and dogs, as well as to shipments from breeders, kennels and freight forwarders and pets travelling as checked baggage.

Cats and dogs are allowed on direct international flights. The restriction does not apply to other animals.

For more information on our AC Animals solution, please visit our website.


Air Canada Cargo has increased capacity to and from key destinations in Mexico and South America:

  • Daily widebody service to and from Mexico starting January 13 (upgauged to a Boeing 767)
  • Bogota service increases from 4 to 5 flights per week starting December 7
  • Lima service from Toronto increases from 3 to 4 flights per week starting December 21
  • New Lima service from Montreal twice per week starting December 16
  • Sao Paulo service is currently upgauged to a Boeing 777 aircraft
  • Santiago/Buenos Aires service is currently upgauged to a Boeing 777 aircraft
Book online today, or contact your local Air Canada Cargo Customer Service Centre to find out more.

Aircraft and schedule are subject to change without notice.


If you haven't registered for Air Canada Cargo's e-Booking tool, you're missing out on all the benefits that make the booking process easier:

  • Book shipments 24/7 and up to 30 days in advance
  • Edit your bookings anytime up until acceptance
  • Create e-AWBs and HAWBs as part of the booking process
  • Get a quote and search for rates and space on any part of our global network
  • Print shipping labels
Register today to take advantage of Air Canada Cargo's e-Booking tool. Visit our website to find out more.

Register today. Book online tomorrow.


As we enter our peak cargo season, Air Canada Cargo is offering tips to ensure a smooth shipping experience.

  • Please tender cargo no earlier than 48 hours prior to the booked flight.
  • Allow extra time for security screening and freight processing at acceptance. Please tender your unsecured freight ahead of the minimum tender times to avoid any potential delay.
  • Track your freight online at www.aircanadacargo.com or on our mobile iOS application. The track and trace function will provide you with all the pertinent information regarding the status of your shipment.
  • Canadian customers can contact us directly at 1-800-387-4865 for shipment inquiries, new bookings and questions. American or international customers can contact their regional representative for additional information.

For the latest information, please subscribe to our Operational messages for pertinent updates.


The agreement between Air Canada and Cargojet will expire at the end of the year and will not be extended. As such, dedicated freighter service will be terminated to and from Mexico, Dallas-Fort Worth, Atlanta, Bogota, Lima and Frankfurt.

Air Canada Cargo will continue to offer our complete range of cargo services on widebody passenger flights in most of those markets. Air Canada will be adding daily 767 passenger flights between Canada and Mexico, and three additional weekly frequencies between Canada and Lima in 2018.

We will continue to offer our extensive trucking network facilitating connections to widebody flights out of US cities like Miami, Fort Lauderdale, Orlando, Los Angeles, San Francisco and Newark or connect to widebody flights out of Vancouver, Calgary, Toronto and Montreal.

We will continue to work with our customers to find solutions to meet our customers' business needs.

If you have any questions, please contact your local Air Canada Cargo representative.


Starting December 11, 2017, the first Boeing 737 Max aircraft will enter Air Canada's fleet and begin flying within Canada.

The aircraft will initially be deployed on select flights on the following routes:

  • Montreal – Calgary
  • Montreal – Toronto
  • Montreal – Vancouver
  • Toronto – Ottawa

The Boeing 737 aircraft will gradually replace Air Canada's existing mainline fleet of Airbus narrowbody aircraft, creating one of the world's youngest, most fuel efficient and simplified airline fleets.

Cargo Capacity
The 737 Max will provide a substantial increase in cargo capacity as it replaces the existing A319 and A320 aircraft.

Specifications

  • Bulk and loose loaded capacity only
  • All specialized shipping solutions can be booked on 737 Max aircraft, with the exception AC Absolute◦

For complete details, visit our website.


Starting December 1, Air Canada Cargo begins service to Melbourne, Australia on a Boeing 787-9 Dreamliner, four days a week.

Our Melbourne station is certified to handle all specialized shipping solutions, including AC Absolute° for pharmaceutical shipments and AC DGR for dangerous goods.

ROUTE

FLIGHT

AIRCRAFT

DEPART

ARRIVE

YVR > MEL

AC37

Boeing 787-9

22:45

09:45 + 2

MEL > YVR

AC38

Boeing 787-9

11:40

07:30

MORE AUSTRALIA

In addition to the new Melbourne flights, daily year-round flights to and from Sydney and Brisbane continue, as do trucking services to Adelaide and Perth, for easy access to and from Australia's top five markets.

ROUTE

FLIGHT

AIRCRAFT

DEPART

ARRIVE

YVR > SYD

AC33

Boeing 777-200LR

23:45

10:25 + 2

SYD > YVR

AC34

Boeing 777-200LR

12:20

07:30

YVR > BNE

AC35

Boeing 787

00:25

09:15 + 1

BNE > YVR

AC36

Boeing 787

12:05

07:25


Book online today or contact your local Air Canada Cargo Customer Service Centre to find out more.

Aircraft and schedule are subject to change without notice.


Air Canada Cargo's dedicated freighter service provides 52 tonnes of regular capacity between Canada, the US, Mexico, South America and Europe, with year-round flights to and from the following cities:

  • Toronto
  • Atlanta
  • Dallas Fort-Worth
  • Mexico
  • Bogota
  • Lima
  • Frankfurt
Freighter flights are fully integrated into our global network, and shipments can potentially continue beyond these cities to any of the 450 cities we serve worldwide. Our full range of specialized shipping solutions is available on most freighter routes.

Contact your local Air Canada Cargo Customer Service Centre to find out more about how you can take advantage of our Freighter service, or book online today.


The world's tables are adorned with food and flowers shipped quickly around the globe thanks to Air Canada Cargo.

AC Fresh and AC Absolute° are two solutions designed to keep perishables at their peak freshness during air transport, whether they are pre-packaged to maintain their desired temperature, or need the extra care of active packaging.

Visit our team at the PMA Fresh Summit 2017 in New Orleans October 19 - 21 at Booth 6241.

Learn more about Air Canada Cargo's solutions for temperature-sensitive shipments by visiting our website.


Air Canada Cargo has expansive service to and from Germany with 36 flights per week each way:

  • Toronto > Munich - daily
  • Montreal > Frankfurt - daily
  • Toronto > Frankfurt - twice daily + weekly freighter service
  • Calgary > Frankfurt - daily

But our service in Germany goes further than Munich and Frankfurt. Our in-country trucking provides access to and from our network to 12 other cities within Germany:

  • Berlin
  • Bremen
  • Cologne
  • Dortmund
  • Dresden
  • Dusseldorf
  • Hamburg
  • Hannover
  • Leipzig
  • Munster
  • Nuremburg
  • Stuttgart

Don't see a location in Germany important to your business? Contact your local Air Canada Cargo Customer Service Centre to see how Air Canada Cargo can get your shipment to where it needs to be.

Book online today.


Beginning October 16, the London customer service call centre hours will change to 07:00 - 18:00, seven days of the week. While the call centre will close one hour earlier, we will have more agents available during peak hours to better serve your needs.

Our phone and email remain the same:

Phone: 0871 2243600
Email: LHRcustomerservice@aircanada.ca

To leave a message after 18:00, we recommend sending an email as they will be actioned first thing the following morning.

Just as a reminder, our e-Booking tool and Cargo Portal Services are available 24-7.

Thank you for your continued business.


Air Canada today announced the launch of several new widebody routes to Europe and South America in 2018:

  • Toronto > Zagreb - 4 flights per week
  • Toronto > Bucharest - 2 flights per week
  • Toronto > Porto - 4 flights per week
  • Toronto > Buenos Aires - 3 flights per week
  • Montreal > Bucharest - 2 flights per week
  • Montreal > Lisbon - 3 flights per week

In addition to these new routes, the recently announced Montreal / Lima route will be year-round and Montreal / Casablanca will benefit from an aircraft upgauge.

Find out more about these new routes by reading the official Air Canada announcement.


Air Canada Cargo has added capacity to and from India with new flights and aircraft changes.

Starting October 14, service resumes between Vancouver and Delhi, starting with three flights per week on a Boeing 787-9 Dreamliner, extending to five flights per week. These flights are in addition to our year-round daily flights between Toronto and Delhi.

Additionally, starting early November, our Toronto - Mumbai flight will be operated on a Boeing 777-200LR aircraft which offers consistent uplift and fewer weight restrictions for shipments out of Mumbai than the current 787 aircraft.

Book your shipments online today, or contact your local Air Canada Cargo Customer Service Centre to learn more.

RECENT ROUTE ANNOUNCEMENTS

Aircraft and schedule are subject to change without notice.


Air Canada Cargo is participating in a number of temperature-controlled supply chain conferences in the coming months:

We invite you to visit us during any of these events to speak to our team about your temperature-controlled shipping needs.

To find out more about our AC Cool Chain family of solutions, visit our website.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at our Narita, Japan station (NRT), effective November 1, 2017.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


To all our valued customers,

Recently, Air Canada released financial results for the second quarter, showing strong growth for Air Canada Cargo.

We are very pleased with these results and would like to thank you for your continued support. While global freight tonne kilometers are at a high and cargo traffic has grown worldwide, Air Canada Cargo is outpacing this market growth - we can attribute this not only to the airline's growth, but to the steady support of our customers.

Our customers are top of mind, always. In this period of growth, we are doing everything we can to continue providing the quality service you've come to expect from this team.

We recognize that further growth requires investment. We have an aggressive plan in place for human resources - on our front lines alone, we're looking to add over 150 employees in the short term. To keep the extra kilos moving quickly and efficiently through our facilities, we're also investing in equipment and infrastructure.

Our Toronto hub has been the subject of an exhaustive review, and is being looked at from every angle to ensure it can not only accommodate current and future growth, but allow us to adapt to a changing industry. Work will begin in 2018. Improvements to our hubs and stations, including London, Frankfurt, Chicago, Vancouver, and Montreal, are also planned.

Once again, we thank you for your support. We look forward to providing you with the service and solutions you need.

Sincerely,

Tim Strauss
Vice-President, Air Canada Cargo


Air Canada recently announced the launch three new routes from Vancouver in 2018, all operated by 787 Dreamliner aircraft:

  • Vancouver > Zurich
  • Vancouver > Paris
  • Vancouver > Melbourne

Summer 2018 will also see twice daily flights from Vancouver to London Heathrow.

Service between Vancouver and Delhi, India, which resumes October 14, will increase to up to five flights per week.

We invite you to read the entire press release on the Air Canada website.

Look for more details about Cargo service to and from Vancouver in future communications from Air Canada Cargo.


Air Canada Cargo is launching two new routes in December providing additional cargo capacity to Florida and Peru.

ROUTE

FREQUENCY

STARTING

AIRCRAFT

Montreal > Lime

2 / Week

December 16, 2017

Boeing 767-300ER

Vancouver > Orlando

2 / Week

December 20, 2017

Boeing 767-300ER

Our new Orlando service complements existing service from Toronto, Ottawa and Montreal, providing additional capacity and options for Florida-bound shipments from Western Canada, Asia and Australia.

With these additional flights, Lima benefits from daily service to Canada (Toronto and now Montreal) including our regular twice-weekly freighter service to and from Lima.

Contact your local Air Canada Cargo Customer Service Centre to find out how you can take advantage of these new routes.

OTHER 2017 ROUTES

Aircraft and schedule are subject to change without notice.


Air Canada Cargo serves cities across Spain with up to 14 direct flights to Madrid and Barcelona each week, and additional reach to further cities:

  • Alicante
  • Bilbao
  • Valencia

From Madrid and Barcelona, our widebody flights connect to cities across Canada, the US, South America, Asia and Australia, providing access to key markets around the world for Spanish commodities.

If there is a city or region elsewhere in Spain or our global network you are interested in, contact an Air Canada Customer Service Centre near you to find out about how Air Canada Cargo can get your shipment where it needs to go.

Book online today.


Air Canada will launch non-stop service between Montreal and Tokyo Narita beginning June 1, 2018 on a state-of-the-art Boeing 787 Dreamliner.

We invite you to read the entire press release on the Air Canada website here.

Look for more details about Cargo service to and from Tokyo Narita in future communications from Air Canada Cargo.


Our family of AC Cool Chain solutions is recommended and used world-wide for air transportation of temperature-sensitive shipments, which typically include fresh produce, seafood and flowers, healthcare and pharmaceutical products.

With three distinct solutions tailored to provide varying levels of temperature protection, AC Cool Chain is suited for much more than perishables and pharmaceuticals.

Adhesives such as tapes and labels, artwork and carbon composites are examples of products that are sensitive to varying environmental conditions. With AC Cool Chain, these products benefit from an added level of protection during air transportation, whether they need to stay cool in hot temperatures or be protected in cold weather.

AC Cool Chain includes:

  • AC Fresh and AC Pharmacair, for goods being transported in qualified passive packaging, supported by our specialized handling and storage temperature controlled areas*
  • AC Absolute°, for goods that require precise temperature control using an active or advanced-passive containers - available through a leasing program.

Visit our website to learn more about our family of temperature sensitive shipping solutions, or contact your local Air Canada Cargo Customer Service Centre. Book online today.

*varies per location


During this peak season for air freight, keeping shipments moving quickly through our Toronto facility is key to maintaining service levels.

To help reduce wait times and avoid delays, we recommend that shipments requiring security screening be tendered earlier than standard cut-off times.

Tendering goods already secure is always recommended.

We thank you for your cooperation.


On September 1, Air Canada Cargo will be enacting minor increases to select published domestic rates in Canada:

  • AC Standard
  • AC Priority1
  • AC Expedair
  • AC Secure
  • AC Fresh (seafood only)

These rate increases will not impact any established contract rates.

Should you have any questions, please contact the Air Canada Cargo Customer Service Centre near you.


Electronic air waybill (e-AWB) is the preferred method of shipping cargo at our Seattle (SEA) and San Francisco (SFO) stations as of September 1, 2017.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


Air Canada Cargo's growing network now includes service to and from close to 100 cities in the US.

ABE

ABQ

ALB

ANC

ATL

AUS

BDL

BHM

BNA

BOI

BOS

BRL

BTR

BUF

BWI

CAE

CHS

CID

CLE

CLT

CMH

CRP

CVG

DAY

DCA

DEN

DFW

DSM

DTW

DWF

ELP

EWR

FLL

GRR

GSO

GSP

HNL

HSV

IAD

IAH

IND

JAX

JFK

KOA

LAS

LAX

LGA

LFT

LIT

LRD

MAF

MCI

MCO

MDT

MEM

MFE

MGM

MIA

MKE

MLI

MOB

MSP

MSY

OGG

OKC

OLS

OMA

ORD

ORF

PDX

PHL

PHX

PIT

RDU

RIC

RNO

ROC

SAN

SAT

SBN

SDF

SEA

SFO

SHV

SJU

SLC

SMF

STL

SWF

SYR

TOL

TPA

TRI

TUL

TUS

TYS

All cities in our US network connect quickly to our network, providing easy access to markets around the world.

Don't see a city important to your business? Ask your local Air Canada Cargo Customer Service Centre about ad hoc trucking. Book online today.


Did you know that Air Canada Cargo is fully certified to carry shipments from all nine dangerous good classes?

  • Class 1.4S - Explosives
  • Class 2 - Gases
  • Class 3 - Flammable liquids
  • Class 4 - Flammable solids, self-reactive substances and solid desensitized explosives
  • Class 5 - Oxidizing and organic peroxides
  • Class 6 - Toxic and infectious substances
  • Class 7 - Radioactive material
  • Class 8 - Corrosives
  • Class 9 - Miscellaneous

Fully compliant with IATA regulations, our AC DGR solution is designed for the safe and efficient transport of dangerous goods. Dedicated acceptance staff are expertly trained, shipments are kept in designated areas, and all handling and transport processes are regularly reviewed to ensure uninterrupted compliance.

Visit our website to learn more about choosing Air Canada Cargo for your dangerous goods shipments. For bookings, contact your local Air Canada Cargo Customer Service Centre. AC DGR shipments can be booked online with our e-Booking tool.


Exotic ingredients from around the globe are being used in restaurants and kitchens everywhere, every day.

Transporting perishable meats, fruits and vegetables, and keeping them fresh is something that Air Canada Cargo's AC Fresh solution was designed to solve. Take advantage of our operational expertise and knowledge, as well as our ability to keep your produce and foodstuff shipments cool throughout the process with both passive and active temperature controls.

Air Canada Cargo's unique network of air and ground transportation provides you with access to hundreds of markets around the world getting those shipments from the farms to the tables everywhere.

Book your perishable shipments online today, or visit our website to find a Customer Service Centre near you to discover how Air Canada Cargo can ship your perishables.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at our Munich, Germany station (MUC), effective August 1, 2017.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


With the second highest city GDP in France, Lyon is a city of key economic importance. Known for its cuisine, Lyon is a key market for perishables, and increasing demand for high-tech and bio-tech commodities is rooted in the local growth of those sectors.

Air Canada Cargo is the only North American carrier with direct year-round service to Lyon. Our Lyon station is fully certified to handle specialized shipments like AC DGR, AC Fresh and AC Secure. With our extensive air and ground network, you can ship seamlessly from Montreal to Lyon Saint-Exupery airport.

Book online today, or visit our website to find an Air Canada Cargo Customer Service Centre near you. Discover more about how our solutions and routes enable your business.

MORE SERVICE IN FRANCE

NEW DESTINATIONS


Our dedicated freighter service provides year-round main and lower deck capacity for your shipments to key markets: Toronto, Atlanta, Dallas-Fort Worth, Mexico City, Bogota, Lima and Frankfurt.

From your home airport, your shipments can travel seamlessly by air or truck to access our all-freighter flights, operated on a Boeing 767-300ER freighter aircraft.

Check the schedule tool on our website to learn more about how to take advantage of our freighter network from your home.

Book online today, or visit our website to find an Air Canada Cargo Customer Service Centre near you.


At Air Canada Cargo, we pride ourselves on providing our customers with a reliable and robust service. To provide you with the best possible unit load device (ULD) service, we are improving how ULDs are monitored and made available.

As part of this effort, starting July 1st, 2017, the demurrage rules for ULDs as published per TACT (The Air Cargo Tariff and Rules) will be consistently applied. We invite you to review the rules:

"Air Canada Cargo will furnish, when available, an empty ULD to the shipper for loading, which must be tendered loaded to Air Canada Cargo at the airport where such ULD was furnished within 48 hours after receipt by the shipper. A loaded ULD received by the consignee for unloading, must be returned empty to Air Canada Cargo at the airport where such ULD was received within 48 hours after receipt by the consignee.

In the event the ULD(s) is/are not returned to the carrier, a charge of £15.00 shall be assessed for each 24-hour period or fraction thereof, in excess of 48 hours, computed as follows:

At the departure station, this period shall commence from midnight of the day of release. At the destination station, the period shall commence from midnight of the day following the day of arrival. In determining when free rental time expires, Saturdays, Sundays and legal holidays will be excluded.

Note:
While in possession, the shipper or consignee is wholly responsible for the unit.
The unit must be returned in the same condition as when it was received."

We are fully aware that some of our customers have specific ULD requirements and can, by prior agreement, make alternative arrangements.

If you require any additional information, please contact your local Air Canada Cargo Sales representative.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at our Houston, Texas station (IAH), effective July 1, 2017.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


Air Canada Cargo now has more and more coverage to and from Asia thanks to additional flights, an extended schedule and the start of year-round service to Taipei, China.

  • Beijing, China - 14 flights per week (Boeing 777)
  • Hong Kong - 14 flights per week (Boeing 777)
  • NEW! Nagoya, Japan - 4 flights per week (Boeing 767)
  • Osaka, Japan - Up to 7 flights per week (Boeing 767)
  • Seoul, South Korea - 14 flights per week (Boeing 787-9)
  • Shanghai, China - 21 flights per week (Boeing 787, 777)
  • NEW! Taipei, China - Daily starting June 8 (Boeing 787-9)
  • Tokyo, Japan (Haneda) - Daily (Boeing 777)
  • Tokyo, Japan (Narita) - 21 flights per week (Boeing 787, 767)

Don't see a city that you would like to ship to or from? Our interline partnerships and trucking routes provide access to dozens more locations throughout Asia.

Visit our website for complete schedule information and to find an Air Canada Cargo Customer Service Centre near you, or book shipments online today.

Aircraft and schedule are subject to change without notice.


In order to better serve you, Air Canada Cargo's San Francisco station (SFO) will now open on Mondays.

Air Canada Cargo Facility
San Francisco International Airport (SFO)
612 W. Field Rd.
San Francisco, CA 94128
Telephone: (650) 876-7450
Fax: (650) 875-3601

Mon - Fri: 08:00 - 21:30
Sat: 08:00 - 14:00
Sun: Closed

SALES
Drew Kwok
Telephone: (971) 930-0505
Email: drew.kwok@aircanada.ca

Inside Sales Team
Telephone: 1‑773‑686‑3602
Email: ACCARGOUSA@aircanada.ca.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at our Madrid, Spain station (MAD), effective June 1, 2017.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


Air Canada Cargo has more and more coverage to and from the UK and Europe throughout the coming months thanks to additional flights and an expanded schedule.

  • Amsterdam - 7 flights per week (A330-300)
  • Athens - Up to 14 flights per week as of July (Boeing 767-300ER)
  • Barcelona - Up to 14 flights per week as of July (Boeing 767-300ER)
  • NEW! Berlin - 4 flights per week as of early June (Boeing 767-300ER)
  • Brussels - 7 flights per week (A330-300, Boeing 787-8)
  • Budapest - Up to 6 flights per week as of late June (Boeing 767-300ER)
  • Dublin - Up to 14 flights per week as of late June (Boeing 767-300ER)
  • Edinburgh - 4 flights per week as of mid-June (Boeing 767-300ER)
  • Frankfurt - 42 flights per week as of early June (Boeing 767, 777, 787, A330-300)
  • Geneva - Up to 7 flights per week as of mid-June (A330-300)
  • Glasgow - 3 flights per week as of mid-June (Boeing 767)
  • Lisbon - Up to 6 flights per week as of mid-June (Boeing 767-300ER)
  • London - Up to 70 flights per week as of mid-June (Boeing 767, 777, 787, A330-300, A319-100)
  • Lyon - Up to 7 flights per week as of mid-May (A330-300, Boeing 767-300ER)
  • Madrid - Up to 7 flights per week as of June (Boeing 787-9, 767-300ER)
  • Manchester - 5 flights per week as of late June (Boeing 767)
  • NEW! Marseille - 3 flights per week as of mid-June (Boeing 767)
  • Milan - Up to 7 flights per week as of late June (Boeing 787, A330-300)
  • Munich - 7 flights per week (A330-300)
  • Nice - Up to 4 flights per week as of mid-June (Boeing 767-300ER)
  • Paris - Up to 21 flights per week as of mid-June (A330-300, Boeing 777, 787-9)
  • Prague - 3 flights per week as of June (Boeing 767-300ER)
  • Rome - Up to 14 flights per week as of June (A330-300, Boeing 777)
  • Tel Aviv - Up to 9 flights per week as of late June (Boeing 787-9, A330-300)
  • Venice - Up to 10 flights per week as of June (Boeing 767-300ER)
  • Warsaw - Up to 5 flights per week as of late June (Boeing 767-300ER)
  • Zurich - 7 flights per week (Boeing 787, A330-300)

Don't see a European city that you would like to ship to or from? Our interline partnerships and additional trucking routes provide access to dozens more locations throughout the UK and Europe.

Visit our website for complete schedule information and to find an Air Canada Cargo Customer Service Centre near you, or book shipments online today.


Heading to Air Cargo Europe in Munich from May 9 to 12? Make sure to visit us at the Air Canada Cargo Booth 201/302 in Hall B1.

Visit the website for Air Cargo Europe to find out more information about the event.

Learn more about Air Canada Cargo before the event:


The Shanghai Customs Authority requires that the Harmonized System Code (HS Code) be declared for all shipments transiting through Shanghai (PVG). We will not be able to move shipments transiting through Shanghai if this information is not included. Note that this is not required for shipments destined to PVG.

HS CODE (HARMONIZED SYSTEM CODE)

The HS Code number consists of a minimum of six numerical characters and MUST be indicated on the "Nature of Goods" section of the air waybill.

The HS Code is mandatory for each good's description at the Master Air Waybill (MAWB) and House Air Waybill (HAWB) level. For more information on HS Codes, visit http://chinahscode.com/

Thank you for your cooperation.


On June 9, Air Canada Cargo launches service to and from Marseille, our fourth city in France. This route will be operated with a Boeing 767-300ER aircraft.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YUL > MRS

RV1962

..3.5.7

21:15

10:45 + 1

MRS > YUL

RV1963

1..4.6.

13:00

15:15

TAKING FRANCE FURTHER

In addition to our new service to Marseille, Paris/Montreal double daily flights start in June, and service to Lyon increases in July. With flights to Nice resuming in June, Air Canada Cargo will offer 31 widebody flights to and from France every week this summer.

  • Lyon to/from Montreal: Up to five flights per week as of July 11, A330-300
  • Paris to/from Montreal: Daily (twice daily as of June 28), Boeing 777-300ER (A330-300)
  • Paris to/from Toronto: Daily, Boeing 777-300ER, ongoing
  • Nice to/from Montreal: Two flights per week as of June 19, Boeing 767-300ER

Book shipments online today, or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

OTHER ROUTES

Aircraft and schedule are subject to change without notice.


Electronic air waybill (e-AWB) is the preferred method of shipping cargo at our ATL, DFW, JFK, LAX, MIA, ORD stations since last year.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


On June 3, Air Canada Cargo launches direct service to and from Berlin, Germany on a Boeing 767-300ER aircraft.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YYZ > TXL

RV1966

12.4.6.

23:30

13:35 + 1

TXL > YYZ

RV1967

.23.5.7

15:15

18:00

TAKING GERMANY FURTHER

In addition to Berlin, additional flights and our dedicated freighter service provide multiple options and added capacity to and from Frankfurt:

  • To/from Toronto: Twice daily, Boeing 787
  • To/from Toronto: Weekly, 767-300ER freighter
  • To/from Montreal: Daily, Boeing 787-8
  • To/from Ottawa: Daily as of May 19, Boeing 767-300ER
  • To/from Calgary: Daily, Boeing 787-9
  • To/from Vancouver: Daily as of June 1, Boeing 787-8

Ship easily to the US, South America and Asia, thanks to quick connections to even more widebody flights at all our hubs.

Book shipments online today, or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

OTHER ROUTES

Aircraft and schedule are subject to change without notice.


Air Canada Cargo is proud to have been recognized with the Gold Air Cargo Excellence Award in the carrier, up to 999,999 tonnes category.

The awards were announced out on Monday, April 3 by Air Cargo World, based on their annual Air Cargo Excellence Survey.

We would like to extend our thanks to our industry partners, valued customers and readers of Air Cargo World for this recognition.

Read more about the awards on Air Cargo World.


Air Canada Cargo's new year-round direct service to and from Mumbai starts July 1, complementing our existing year-round service to Delhi. With daily service to Delhi starting soon, that's a total of 11 flights per week serving India, all operated with Boeing 787-9 aircraft.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YYZ > BOM

AC046

12.4.6.

21:35

21:30 + 1

BOM > YYZ

AC047

.23.5.7

23:45

05:25 + 1

YYZ > DEL

AC042

Daily

22:00

21:20 + 1

DEL > YYZ

AC043

Daily

00:10

05:00

Book shipments online today or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

OTHER ROUTES

Aircraft and schedule are subject to change without notice.


Air Canada Cargo is proud to sponsor an upcoming professional development workshop offered by TIACA in beautiful Vancouver, British Columbia.

The main objective of this course is to provide a broad overview of the air cargo industry and create awareness of the underlying marketing, financial, operational, and competitive factors which influence management decision-making.

Who Should Attend?

  • Junior to middle managers in the air cargo chain
  • Airlines, GS/GSSAs, ground handlers, airports, logistics service providers, CAAs, and anyone interested in learning more about the industry

How Will You Benefit?

  • Learn first-hand how market forces affect supply chain, revenue, and financial management
  • Work in teams on simulated, case studies to facilitate application of the concepts covered in real-world scenarios to improve retention

Register at: www.tiaca.org/event/acpd-vancouver

See you there!


On June 1, Air Canada Cargo launches direct service to and from Nagoya, Japan.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YVR > NGO

RV1955
Boeing 767-300ER

Up to 4
flights per week

12:45

15:15 + 1

NGO > YVR

RV1956
Boeing 767-300ER

Up to 4
flights per week

16:40

09:55

TAKING JAPAN FURTHER

With service to Nagoya, Air Canada Cargo now has 35 flights per week to Japan, with additional service to Tokyo and Osaka:

Tokyo-Narita

  • To/from Toronto: Daily as of May 1, Boeing 787
  • To/from Calgary: Three flights per week, Boeing 767-300ER
  • To/from Vancouver: Daily, Boeing 787
Tokyo-Haneda to/from Toronto: Daily, Boeing 777-300ER

Osaka to/from Vancouver: Starts June 13, up to daily, Boeing 767-300ER

Book shipments online today or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

OTHER ROUTES

Aircraft and schedule are subject to change without notice.


Effective April 15, security screening fees from Canada will be based on chargeable weight.

This update will be featured on our website, along with other ground handling fee updates, as of April 15.

Find out more about our charges and fees by visiting our website.

LEARN MORE

UPCOMING ROUTES


On June 8, Air Canada Cargo launches year-round, 787-9 service to Taipei, providing a convenient option for your shipments to TPE.

Connecting to the daily YVR-TPE flight from your city is easy thanks to our global network.

Visit our website to find out more about our service to Taipei, or to an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

OTHER ROUTES

Aircraft and schedule are subject to change without notice.


Air Canada Cargo's direct service to Rome (FCO) begins soon, with widebody service to and from Toronto starting March 2, and to and from Montreal on March 4.

Direct service to and from other cities in Italy begins in May:

  • Toronto - Venice begins May 4
  • Montreal - Venice begins May 5
  • Toronto - Milan begins May 17

Book shipments online today, or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

OTHER ROUTES

Aircraft and schedule are subject to change without notice.


Air Canada Cargo is adding a direct all-freighter flight between Toronto and Bogota starting March 1.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YYZ > BOG

7147

..3...

02:00

11:45

BOG > YYZ

7146

..3....

13:15

23:45

This flight is in addition to our regular, twice-weekly all-freighter service between Toronto and Bogota.

Book shipments online today or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE MORE FREIGHTER FLIGHTS
Aircraft and schedule are subject to change without notice.


A new improved version of our Track and Trace function is live.

Improvements include:

  • New milestone checklist - See where your shipment is, in the process
  • New information filters - Narrow down the information you get to just what you need
  • New status sorting - Choose whether you want your info by date, by flight, or by status

Give the new Track & Trace a try.

LEARN MORE:


Air Canada Cargo is adding a new route, Montreal - Tel Aviv, and increasing service from Toronto starting this summer.
Flights from Montreal begin June 22, operated by an A330-300 aircraft. The Toronto - Tel Aviv flight will be daily as of May 29.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YUL > TLV

AC082

…4..7

18:35

12:15 + 1

TLV > YUL

AC083

1…5..

13:55

18:20

YYZ > TLV

AC084

Daily as of May 29

17:00

10:15 + 1

TLV > YYZ

AC085

Daily as of May 30

11:55

16:55

Widebody flights from Latin America, the US and Canada connect to our Montreal and Toronto hubs, providing convenient shipping options to Israel, including our all-freighter service from Bogota, Mexico, Atlanta and Dallas-Fort Worth.

Book shipments online today or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

Aircraft and schedule are subject to change without notice.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at our Basel, Switzerland station (BSL), effective March 1, 2017.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, visit our website, or contact your local Air Canada Cargo representative.


Direct widebody cargo service to and from key cities across Europe begins soon, such as:

TO/FROM TORONTO

  • Madrid - Starts February 24, up to 7 flights per week
  • Barcelona - Starts March 26, up to 7 flights per week
  • Athens - Starts April 19, up to 7 flights per week
  • Lisbon - Starts May 2, up to 7 flights per week
  • Budapest - Starts May 19, up to 5 flights per week
  • Prague - Starts May 31, up to 3 flights per week
  • Warsaw - Starts June 7, up to 4 flights per week

TO/FROM MONTREAL

  • Barcelona - Starts March 31, up to 7 flights per week
  • Athens - Starts May 1, up to 7 flights per week

With these and other new routes starting this spring, Air Canada Cargo will provide direct cargo service to and from 28 cities across Europe, with connections to and from more than 70 others!

Stay tuned for more information on our spring and summer schedule.

Book shipments online today or visit our website to find an Air Canada Cargo Customer Service Centre near you.

LEARN MORE

Dates are subject to change without notice.


We're excited to announce the following enhancements to our e-Booking tool, based on your feedback and suggestions!

  • Quotes: You can get quotes in just a few clicks
  • Increased speed: The system provides quicker confirmations
  • Easier intuitive editing: The system remembers your data and is more user friendly
  • Contact memory: Names, emails, phone numbers and addresses you've typed before are suggested as you type
  • Improved accessibility: e-Booking is now compatible with screen readers for the visually impaired

We continue to review our e-Booking tool and listen to your feedback. Stay tuned for future enhancement announcements!

Not registered for e-Booking? Click here to start the process.

OTHER NEWS


Come meet the Air Canada Cargo team at the Cargo Logistics Canada Expo + Conference held at the Vancouver Convention Centre February 8 & 9.

Visit us at Booth 516. We look forward to meeting with our supply chain partners to answer questions about our air cargo solutions and expanding network.

Find out more at Cargo Logistics Canada.

LEARN MORE ABOUT AIR CANADA CARGO


Starting June, new destinations and routes will provide more flights and capacity to and from our Vancouver hub than ever before.

MORE CAPACITY TO AND FROM ASIA
Cargo service to two new cities will bring the total number of routes between Canada, Asia and the Middle East to 21.

  • Nagoya - Our fourth city served in Japan! Service begins June 1 with up to four flights per week.
  • Taipei, China - Year-round daily service to this key city starts June 8.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YVR > NGO

RV1955

12.4.6.

12:45

15:15 + 1

NGO > YVR

RV1956

.23.5.7

16:40

09:55

YVR > TPE

AC011

Daily

11:10

14:15 + 1

TPE > YVR

AC012

Daily

15:55

11:25

MORE UK AND EUROPE!
Two new routes will also provide more capacity to and from the UK and Europe.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YVR > LGW

RV1934

.2.4.6.

16:45

10:25 + 1

LGW > YVR

RV1935

.2.4.6.

12:00

14:10

YVR > FRA

AC840

Daily

12:25

07:05 + 1

FRA > YVR

AC841

Daily

10:00

10:55

These new routes complement our existing international year-round widebody service in and out of Vancouver, to such cities as:

Our Vancouver hub is key to connecting Asia, Europe, the US, South America and Canada to and from our global network of over 450 destinations.

Book today using our e-Booking tool.

LEARN MORE

Schedule and aircraft are subject to change without notice.


We are pleased to inform you that e-AWB is now enabled for shipments originating in Sydney (SYD), Brisbane (BNE) and Melbourne (MEL).

The e-AWB Single Process will enable you to tender your shipments without a paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

As we work towards our goal of moving away from paper air waybills, we encourage you to take the necessary steps to join us in this effort that will result in multiple benefits for everyone involved in the air freight industry.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Request the IATA Multilateral Activation Notice from Air Canada Cargo.
  3. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP (FWB), XML (XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB, our e-Booking tool or any of our other e-services, visit those areas of our website, or contact your local Air Canada Cargo representative.


While Air Canada Cargo service to and from Beijing, Shanghai and Hong Kong is not affected during Chinese New Year, there will be an interruption of service for the following cities, from Jan. 26 to Feb. 2, inclusively:

  • Guangzhou Airport (CAN)
  • Guangzhou Free Trade Zone, Huangpu (ZMY)
  • Dongguan, Humen (DGM)
  • Shenzhen Airport (SZX)
  • Fuzhou Airport (FOC)

Service to and from these airports will also be affected CGQ, DLC, SHE, TSN, SIA, TAO, NKG, HGH, NGB, HFE, WNZ, WUH, SZV.

Please contact your local representative or call center for details.

We thank you for your cooperation.


Air Canada Cargo is pleased to announce that we are now distributing our rates on WebCargoNet.

WebCargoNet is a secure online rate distribution system that allows subscribers to view their rates (including any applicable preferred rates) and carrier schedules. It is used by over 850 freight forwarders worldwide.

Air Canada Cargo rates for Canada and the US are available, and more rates will be published soon.

If your company is already subscribed to WebCargoNet, your rates will be available immediately when you log on.

If your company is not yet subscribed, you can contact info@webcargonet.com for more information. A trial subscription is available by mentioning Air Canada Cargo.

Learn more about WebCargoNet by visiting their website at www.webcargonet.com.


Air Canada Cargo is launching direct year-round service between Montreal and Shanghai (PVG) on February 16 with a Boeing 787-8 aircraft.

This new flight is in addition to existing daily flights between Vancouver and Shanghai, and Toronto and Shanghai.

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YUL > PVG

AC017

Daily

13:30

16:40 + 1

PVG > YUL

AC018

Daily

18:15

18:35

YVR > PVG

AC025

Daily

12:20

16:20 + 1

PVG > YVR

AC026

Daily

17:50

12:10

YYZ > PVG

AC087

Daily

12:20

16:00 + 1

PVG > YYZ

AC088

Daily

18:05

18:45

MORE ROUTES TO AND FROM CHINA

In addition to our daily flights to and from PVG, we have daily widebody flights to and from both Beijing (PEK) and Hong Kong (HKG).

ROUTE

FLIGHT

FREQUENCY

DEPART

ARRIVE

YVR > PEK

AC029

Daily

12:35

16:00 + 1

PEK > YVR

AC030

Daily

17:40

11:55

YYZ > PEK

AC031

Daily

14:20

16:50 + 1

PEK > YYZ

AC032

Daily

18:45

18:35

YVR > HKG

AC007

Daily

12:10

17:40 + 1

HKG > YVR

AC008

Daily

19:50

15:15

YYZ > HKG

AC015

Daily

10:00

14:40 + 1

HKG > YYZ

AC016

Daily

16:30

18:15

Shipments connect easily to multiple cities throughout China thanks to our extensive trucking network.
Book your shipments today using our e-Booking tool, or by contacting your local Air Canada Cargo Call Centre.

LEARN MORE

OTHER ROUTES TO ASIA


Starting January 10, Air Canada Cargo will begin direct widebody service to and from Port of Spain, Trinidad and Tobago, on a Boeing 767-300ER aircraft.

ROUTE FLIGHT FREQUENCY DEPART ARRIVE

YYZ > POS

RV1880

.2.4...

08:45

15:10

POS > YYZ

RV1881

.2.4...

16:35

21:25

Air Canada Cargo also provides direct, widebody service to and from other Caribbean locations:

  • Bridgetown, Barbados
  • Port-au-Prince, Haiti
  • Montego Bay, Jamaica

Book your cargo today using our e-Booking tool, or by contacting your local Air Canada Cargo Customer Service Centre.

LEARN MORE

Schedule and aircraft are subject to change without notice.


Please take note that we've changed our hours of operation at our San Francisco (SFO) station to the following:

Monday: Closed
Tuesday - Saturday: 08:00 - 21:30
Sunday: Closed

Our contact information remains unchanged:

Phone: (650) 876-7450
Fax: (650) 875-3601

For bookings, please contact the Air Canada Cargo Sales Team at (773) 686‑3602, or by email at ACCCARGOUSA@aircanada.ca.

Or contact your local SFO sales rep, Drew Kwok, at (971) 930‑0505, or by email at Drew.Kwok@aircanada.ca.


2017 promises to be an exciting year for Air Canada Cargo with continued network growth and fleet renewal at the core of our activities. Take a look at some of what we have in store!

WIDEBODY CAPACITY TO NEW CITIES!

NEW ROUTES!

NEW AIRCRAFT

In addition to these new routes, Air Canada is expecting to take ownership of nine new cargo-friendly Boeing 787-9 Dreamliner aircraft throughout 2017, for increased capacity to and from key markets.

And this is just the beginning - watch for more announcements to come.

Happy New Year!

Aircraft and schedule are subject to change without notice.
2016


2016 has been a year filled with good news from Air Canada Cargo. Here are some of the highlights we shared with you.

FREIGHTER SERVICE

Air Canada Cargo launched dedicated year-round freighter service with main deck capacity between Canada and key locations like Atlanta, Dallas-Fort Worth, Bogota, Lima, Mexico City and Frankfurt.

A GROWING NETWORK

During 2016, we launched cargo service to seven new cities around the world:

We also expanded service to key cities with new international routes:

SPECIALIZED SHIPPING SOLUTIONS

Adding value to our specialized solutions means a stronger offering for our customers.

AC Cool Chain

AC Animals

ONLINE

We updated the Air Canada Cargo iOS mobile app and celebrated one year of e-Booking with enhancements to make online booking and shipment management as easy as can be.

e-AWB

We focused on our electronic processes by requiring domestic shipments in Canada to be booked with an e-AWB, and announced several new international stations where e-AWB is now the preferred means of booking cargo.

EVENTS

We were pleased to meet with our customers at key industry events around the world, including CargoLogistics in Montreal, CPMA in Calgary, PMA Fresh Summit in Orlando, the Cold Chain GDP & Temperature Management Logistics Global Forum in Boston, PetExpo and Woofstock in Toronto, and the TIACA Air Cargo Forum in Paris.

AWARDS

Air Canada Cargo was honoured to receive the Air Cargo Excellence Diamond Award in the carrier, up to 399,999 tonnes category at the 10th Annual World Cargo Symposium, hosted by Air Cargo World.

And on behalf of the Air Canada Cargo team, happy holidays and we look forward to working with you in the New Year.


Stations not listed are operating as usual during the holidays. However, for smaller stations not included on this list, it is a good idea to communicate with the station to confirm holiday hours.

Station Holiday Closures
(freight cannot be tendered or retrieved)		 Holiday Hours of Operation
ATL Closed Dec. 25, Jan. 1 Dec. 24, 31: closed at 16:00
BDA Closed Dec. 24, 25, 26, 27, 31 Jan. 1, 2
BOS Closed Dec. 25, 26, Jan. 1, 2
DFW Closed Dec. 25, Jan. 1
DTW Closed Dec. 26, Jan. 2
DUB Closed Dec. 25, 26, Jan. 1
EDI Closed Dec. 25, Jan. 1 Dec. 24, 31: closed at 16:00
Dec. 26, Jan. 2: 06:00 - 17:00
FCO Closed Dec. 25, 26, 31, Jan. 1
FLL Closed Dec. 24, 25, 31, Jan. 1
GLA Closed Dec. 25, 26, Jan. 1, 2 Dec. 24, 27-31, Jan. 3-4: Reduced hours, call ahead
IAH Closed Dec. 25, Jan. 1
IAD Closed Dec. 25, 26, Jan. 1, 2
LAX Closed Dec. 25, Jan. 1
LGA Closed Dec. 25
MCO Closed Dec. 25 Dec. 24, 31: closed at 13:30
MIA Closed Dec. 25, Jan. 1 Dec. 24, 31: closed at 16:00
ORD Closed Dec. 25, Jan. 1
PHL Closed Dec. 25, 26, Jan. 1, 2
PHX Closed Dec. 25 Dec. 24 : 06:00 - 14:00
SAN Closed Dec. 25, Jan. 1 Dec. 24, 31: 05:30 - 13:00
Dec. 26, Jan. 2: 05:30 - 10:00
SFO Closed Dec. 25, Jan. 1
YCG Dec. 24: 10:30 - 13:45
YLW Closed Dec. 25, 26, Jan. 1
YQB Closed Dec. 26
YSB Closed Dec. 25, 26, Jan. 1
YXT Closed Dec. 25, 26, Jan. 1
YYF Dec. 25: Closed: 19:30 - 22:30, Open: 22:30 - 00:15
ZRH Closed Dec. 25, 26, Jan. 1, 2 Dec. 24, 31: 04:00 - 12:00


Keeping shipments flowing through our facilities is key during this peak period and helps us better serve all our customers. From now until the end of December, we recommend that our valued Toronto-area customers ensure the retrieval of their inbound freight from our facilities in a timely manner.

We thank you for your cooperation.


We are pleased to inform you that e-AWB is now enabled for shipments originating in Seattle (SEA) and Portland (PDX).

The e-AWB Single Process will enable you to tender your shipments without a paper AWB (a plain paper copy, however, is required to be tendered for the trucks to cross the border). For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

As we work towards our goal of moving away from paper air waybills, we encourage you to take the necessary steps to join us in this effort that will result in multiple benefits for everyone involved in the air freight industry.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Request the IATA Multilateral Activation Notice from Air Canada Cargo.
  3. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP (FWB), XML (XFWB) messages or via tool. This covers the front side of a traditional paper AWB.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB, our e-Booking tool or any of our other e-services, visit those areas of our website, or contact your local Air Canada Cargo representative.


Starting December 15, we have added capacity on select routes thanks to Boeing 767-300ER aircraft within the Maritimes.

FLIGHT ROUTE START END DEPART ARRIVE FREQUENCY

AC691

YYT > YYZ

December 16

December 25

05:00

07:27

Daily

AC1318

YYZ > YHZ

December 15

December 24

19:45

22:53

Daily

AC1318

YHZ > YYT

December 15

December 24

23:55

02:10 + 1

Daily

AC1318

YYZ > YYT

December 25

January 8

08:00

12:35

Daily

AC1319

YYT > YYZ

December 25

December 25

13:45

14:02

One day only

AC1319

YYT > YHZ

December 26

January 7

13:45

15:02

123456.

AC1319

YHZ > YYZ

December 26

January 7

16:25

18:00

123456.

To take advantage of this new capacity contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Shipping to Texas?

Air Canada Cargo has coverage throughout the state, including Austin, El Paso, Houston, Laredo and San Antonio via Dallas-Fort Worth (DFW).

DFW is served year-round by our dedicated Boeing 767-300ER freighter aircraft, ideally suited for large main deck shipments.

Book shipments online or visit our website to find an Air Canada Cargo Customer Service Centre near you. Speak to your regional representative to find out more about our shipping options to Texas.

LEARN MORE ABOUT


To be compliant with Transport Canada's Security Screening guidelines, our agents may need to open packages for security screening.

Holiday wrapping may need to be removed and may be damaged during this process.

Thank you for your cooperation.


An updated version of the Air Canada Cargo iOS application is now available from the Apple App Store. Make sure you update yours to take advantage of the newest features, including an up-to-date Contact Us section.

And if you haven't already downloaded our iOS app, you can do so here, in the Apple App Store. The app allows you to keep track of your cargo shipments and get updates on their status easily from your mobile device.

Keep Air Canada Cargo with you wherever you go.


Air Canada Cargo has a number of shipping options to and from Japan, with 34 direct, year-round widebody flights per week operating on Boeing 767-300ER, 777-300ER and 787-9 aircraft.

1) Haneda - 14 flights per week, operating between Tokyo's Haneda airport and Toronto.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > HND

AC005

Daily

13:40

17:05 + 1

HND > YYZ

AC006

Daily

18:50

16:45


2) Narita - choose from 20 flights per week serving Tokyo's Narita International Airport.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YVR > NRT

AC003

Daily

13:50

16:40 + 1

NRT > YVR

AC004

Daily

19:00

10:40

YYC > NRT

AC009

.2.4.6.

11:45

14:40 + 1

NRT > YYC

AC010

..3.5.7

16:10

09:45


3) Nagoya - Starting June 2017, Air Canada is launching service between Vancouver and Nagoya, operated up to four times a week on a Boeing 767-300ER aircraft.

4) A worldwide network - Our Vancouver and Toronto hubs provide access to hundreds of flights, making it easy to ship to Japan from anywhere in our network, or from Japan to any of the cities we serve around the world.

5) Specialized shipments - Our Haneda and Narita stations are fully certified to handle AC Cool Chain, AC DGR, AC Secure and more.

Book shipments online or visit our website to find an Air Canada Cargo Customer Service Centre near you.

Aircraft and schedule are subject to change without notice.


Air Canada Cargo is expanding its network of AC Absolute° certified locations. Now reaching six continents, our network of 54 certified locations includes the following newly certified locations:

  • Atlanta, US (ATL)
  • Brisbane, Australia (BNE)
  • Budapest, Hungary (BUD)
  • Casablanca, Morocco (CMN)
  • Dallas, US (DFW)
  • Istanbul, Turkey (IST)
  • Mexico City, Mexico (MEX)
  • Miami, US (MIA)
  • Newark, US (EWR)
  • Prague, Czech Republic (PRG)
  • San Francisco, US (SFO)

AC ABSOLUTE°

An AC Cool Chain solution, AC Absolute° is ideally suited for high-value healthcare products and other perishable commodities that are time and temperature-sensitive and require an active temperature controlled unit.

AC Absolute° bookings can be made on our eBooking tool, or by contacting an Air Canada Cargo Customer Service Centre near you.

We work closely with our customers to find solutions for temperature-controlled shipping needs. Please contact the Cargo Solutions Team at cargo.solutions@aircanada.ca to find out more about our AC Cool Chain solutions and how we can provide you with the options you need.

MORE ABOUT AC ABSOLUTE°

Subject to change without notice. Certain restrictions and conditions apply based on Air Canada flying schedule.


Air Canada announced two new international routes from its Vancouver hub, with daily flights to Frankfurt, and three flights per week to London Gatwick as of June.

The new flight between Vancouver and Frankfurt complements our existing widebody flights to Frankfurt, as well as our recently announced year-round freighter service between Toronto and Frankfurt.

For more information on these new routes, read the media release from Air Canada.

OTHER NEW ROUTES


The Canada Border Service Agency (CBSA), as of this past November 7th, requires freight fowarders responsible for consolidated imports to transmit advance house bill data electronically for in-bond and in-transit shipments.

The CBSA has announced a transition period from now until January 10, 2017, to assist with this new requirement. During this time, the CBSA will be working with Air Canada Cargo to ensure we are receiving the eManifest Deconsolidation Notice Messages. When the process between the CBSA and Air Canada Cargo has been deemed fully functional, we will communicate with you further.

During this transition period, and until such time that Air Canada Cargo can receive the eManifest Deconsolidation Notice Messages, we will continue to accept the following paper options:

  • Paper copy of the EDI deconsolidation notice message - NO CBSA stamp required
  • Paper copy of House Bill Close Message - CBSA stamp IS required
  • Paper copy of the consolidated cargo control document (CCD) - CBSA stamp IS required

UPDATE: Please note that during the transition period, those not yet registered for eManifest, can continue to use all previously accepted methods to clear their shipments.

Should you have any questions regarding this new policy, you can visit the CBSA website at www.cbca-asfc.gc.ca/prog/manif/menu-eng.html or send them an email at emanifest-manifestelectronique@cbsa-asfc.gc.ca.


Frankfurt is the next addition to our growing network of all-freighter routes, with service between Frankfurt and Toronto commencing November 19.

With these weekly freighter flights complementing the 28 weekly widebody flights we currently operate between Canada and Germany, Air Canada Cargo now has more direct flights and cargo capacity between Canada and Germany than any other carrier.

HIGHLIGHTS

  • Flight operated with 767-300 aircraft
  • Up to 52 tonnes of main deck and belly capacity
  • Direct, year-round service
  • Flight continues to Mexico and Dallas, providing a fast option for shipments between Frankfurt, Mexico and the US.
  • Quick connection to freighter flights to Atlanta, Bogota and Lima
  • Flights to Toronto connect to over 75 cities in our international network
  • Certified for specialized shipments

TORONTO > FRANKFURT > TORONTO

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > FRA

AC7140

.....6.

14:45

09:20 + 1

FRA > YYZ

AC7141

......7

11:05

17:35

Bookings for freighter flights are handled via Air Canada Cargo's established channels, including e-Booking, regional call centres and representatives.

Subject to space availability. Certain restrictions apply. Schedule, flight number may change without notice. RFS service several times daily between YYZ and YHM. Freighter flights operated by Cargojet.


Shipping to Tel Aviv? Take advantage of our direct, year-round service.

Our Toronto hub has over 70 widebody flights from across Canada and hundreds of flights from the US, Mexico and South America connecting through it every week. Add to that our exclusive freighter service from Bogota, Lima and Dallas-Forth Worth and Air Canada Cargo provides multiple possibilities for Tel Aviv-bound shipments.

Flights are operated on Boeing 787 Dreamliner aircraft, six days a week.

ROUTE FLIGHT FREQUENCY DEPART ARRIVE

YYZ > TLV

AC84

.234567

17:00

10:15

TLV > YYZ

AC85

1.34567

11:55

16:55

Book your shipments today, online, through our e-Booking tool, or by contacting your local Air Canada Cargo representative.

IN OTHER NEWS

Aircraft and schedule are subject to change without notice.


Starting October 30, Air Canada Cargo will have two daily widebody flights into and out of San Francisco with Boeing 767-300ER aircraft.

ROUTE FLIGHT FREQUENCY DEPART ARRIVE

YYZ > SFO

AC737
AC739

Daily
Daily

08:00
18:55

10:20
21:15

SFO > YYZ

AC738
AC754

Daily
Daily as of Oct. 30

11:45
22:45

19:37
06:37 + 1

In addition to the added flights, we have expanded our trucking service with regular weekday trucking between SFO and SMF (Sacramento) and RNO (Reno), as well as within California. Additionally, our Toronto hub allows connections with hundreds more cities all over the world.

And to serve you better, our San Francisco station is now open daily, with extended hours on Sunday from 07:00 to 15:30.

Book now using our e-Booking tool, or with your local Air Canada Cargo representative

Aircraft and schedule are subject to change without notice.


Take advantage of added capacity on flights to and from South America thanks to aircraft upgauges and additional frequencies on our Toronto-Santiago-Buenos Aires and Toronto-Sao Paulo routes.

YYZ > SCL > EZE

Boeing 777 starting November 8

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > SCL

AC92

.2.4567
Daily as of Dec. 19

23:45

12:05 + 1

SCL > EZE

AC92

1.3.567
Daily as of Dec. 20

13:35

15:25

EZE > SCL

AC93

1.3.567
Daily as of Dec. 20

17:30

19:40

SCL > YYZ

AC93

1.3.567
Daily as of Dec. 20

21:10

05:40

YYZ > GRU

Boeing 787 starting December 1

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > GRU

AC90

Daily

22:55

11:55 + 1

GRU > YYZ

AC91

Daily

22:35

05:50 + 1

Book now using our e-Booking tool, or by contacting your local Air Canada Cargo representative.

RECENT NEWS ABOUT OUR ROUTES

Aircraft and schedule are subject to change without notice.


Take advantage of Air Canada Cargo's added capacity to and from Delhi! Starting October 20, three new flights per week will operate between Vancouver and Delhi, in addition to our existing daily service between Toronto and Delhi.

Flights will be operated by our latest 787-9 Dreamliner.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YVR > DEL

AC72

.2.4.6.

21:40

01:20 + 2

DEL > YVR

AC73

1..4.6.

06:30

06:55

For shipments to and from Delhi, our Vancouver hub connects to our global network, with flights to cities across Canada, the US, Asia and Europe.

Book a shipment today using our e-Booking tool, or by contacting your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Heading to the TIACA Air Cargo Forum in Paris? Make sure to visit Air Canada Cargo at booths 1817 / 1917.

Click here for the agenda.

And join us for our special cocktail event on October 27, in partnership with Tourism Toronto and the Greater Toronto Airport Authority as we celebrate the next Air Cargo Forum to be held in Toronto, Canada in 2018.

Other recent announcements:


Air Canada Cargo's growing network means more options for shipments between the US and Canada. With freighter service now operating twice weekly to and from Dallas Fort Worth, we've doubled capacity and opened up Air Canada Cargo's vast global network to the Texas market.

Road Feeder Service (RFS) is available throughout Texas.

MEXICO CITY > DALLAS > TORONTO

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

MEX > DFW

AC7140

1....6.

05:30

07:55

DFW > YYZ

AC7140

1....6.

09:10

15:30

YYZ > MEX

AC7141

....5.7

21:00

04:10

We've also added an extra day to the Canada - US - South America freighter service.

TORONTO > ATLANTA > BOGOTÀ > LIMA > TORONTO

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > ATL

7145

....5..
.....7

03:00
12:00

08:00
17:15

ATL > BOG

7145

....5..
......7

09:00
18:15

12:40
21:55

BOG > LIM

7145

....5..
......7

14:15
23:25

17:05
02:25 + 1

LIM > YYZ

7144

....5..
......7

18:15
03:40 + 1

06:30 + 1
16:00 + 1

Visit our website for more information on our freighter service, with flights to and from Mexico, South America and the US.

Book as you would any other shipments with Air Canada Cargo, including online with our e-Booking tool and on Cargo Portal services, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Are you headed to the 2016 PMA Fresh Summit in Orlando, Florida? If so, drop by booth 4258 to meet our Air Canada Cargo team. We'll be in the First-Time Exhibitor Pavilion from October 14 to 16.

Visit the PMA Fresh Summit website for more information.

Learn more about our AC Cool Chain family of solutions in advance:


Air Canada Cargo's growing network means more options for shipments between Asia and the US, and our recently added daily 787 service in Newark, NJ opens up multiple possibilities.

  • Shipments to Asia - US shipments destined to Asia easily transit from EWR to key cities like Tokyo, Hong Kong, Shanghai, Beijing and Seoul thanks to any one of our daily flights from Vancouver.
  • Shipments to the US - Daily flights from Tokyo, Hong Kong, Shanghai, Beijing and Seoul continue to the eastern US thanks to our convenient trucking service between Newark (EWR) and multiple cities, including New York (JFK), Washington (IAD) and Philadelphia.
ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE
YVR > EWR AC548 Daily 09:05 17:05
EWR > YVR AC549 Daily 19:00 21:45

Speak to your local Air Canada Cargo representative today to explore your shipment options and what our routes can offer you or for schedule information and bookings.

Learn about our other global routes:

Schedule and aircraft are subject to change without notice.


Air Canada Cargo freighter service is growing!

On October 9, our Canada - US - South America freighter service will benefit from an additional day of service, with a new flight on day 7.

TORONTO > ATLANTA > BOGOTÀ > LIMA > TORONTO

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > ATL

7145

....5..
......7

03:00
12:00

08:00
17:15

ATL > BOG

7145

....5..
......7

09:00
18:15

12:40
21:55

BOG > LIM

7145

....5..
......7

14:15
23:25

17:05
02:25 + 1

LIM > YYZ

7144

....5..
......7

18:15
03:40 + 1

06:30 + 1
16:00 + 1

Plus, freighter service to and from Dallas - Forth Worth (DFW) on flight 7140 starts October 1.

Visit our website for more information on our freighter service, with flights to and from Mexico, South America and the US.

Book as you would all other shipments with Air Canada Cargo, including online with our e-Booking tool and on Cargo Portal Services, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Air Canada's expansion continues! The summer 2017 season will introduce the following year-round direct service:

  • Toronto - Mumbai
  • Vancouver - Taipei, China*

Four other new destinations have also been announced:

  • Toronto - Berlin
  • Montreal - Algiers*
  • Montreal - Marseille
  • Vancouver - Nagoya

We invite you to read the press releases on the Air Canada website.
Look for more details about Cargo service to and from these cities in future communications from Air Canada Cargo

*Subject to government approvals


October 17 marks the start of Transport Canada's changes to the Air Cargo Security Program.
This is an important change that concerns all of us involved in air freight.

WORKING TOGETHER

Over the past several months, we at Air Canada Cargo have been working to ensure we are fully prepared to ensure the transition to this new program is smooth. We've encouraged our customers and partners to apply in time to the new program.
We're also investing. We will increase the number of onsite screening agents at our key Canadian stations to accommodate additional volume of screenings and invest in additional equipment.

BEING PREPARED

If your business has already applied to Transport Canada's Transport Canada's Air Cargo Security Program, make sure you are prepared when your file comes up for review by Transport Canada to avoid delays.
If you have not yet applied to Transport Canada's Air Cargo Security Program, Transport Canada will continue to process all application received beyond October 17. As the approval process can take up to 6 months, it is important for your business to submit as soon as possible.

TIPS FOR A SMOOTH TRANSITION

As partners in the secure chain, it is important that we all work together. Gere are a few things you can do to help make this transition smooth:

  • As October 17 approaches, make sure everyone in your organization is aware of the changes.
  • Talk to your drivers. Let them know this change is coming.
  • Ensure your shipments are tendered with all the proper paperwork filled out.
  • Keep peak periods in mind, and when possible tender ahead of times that are likely to be busy.
For more information regarding Transport Canada's Air Cargo Security Program, please visit Transport Canada's website, or call their Air Cargo Security Support Centre at 1-866-375-7342.


Recently, Air Canada announced a new non-stop service between Montreal and Shanghai, China beginning February 16, 2017 on a state-of-the-art Boeing 787-8 Dreamliner.

We invite you to read the entire press release on the Air Canada website here.

Look for more details about Cargo service to and from Shanghai in future communications from Air Canada Cargo.


Come visit us at the 14th Cold Chain GDP & Temperature Management Logistics Global Forum at the Hynes Convention Centre in Boston. Find us at Booth 500 on September 28 & 29 and enter our draw, co-sponsored by Envirotainer, for a chance to win a pair of Air Canada tickets.

Click here to download the agenda for the event.

Learn more about our AC Cool Chain family of solutions in advance of the global forum:


Air Canada Cargo freighter service to and from Dallas-Fort Worth (DFW) starts October 1, operated with a Boeing 767-300ER freighter aircraft.

MEXICO CITY > DALLAS > TORONTO

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

MEX > DFW

AC7140

1....6.

05:30

07:55

DFW > YYZ

AC7140

1....6.

09:10

15:30

YYZ > MEX

AC7141

....5.7

21:00

04:10

Visit our website for more information on our freighter service, with flights to and from Mexico, South America and the US.

Book as you would all other shipments with Air Canada Cargo, including online with our e-Booking tool and on Cargo Portal Services, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


As a result of the recent global recall of all Samsung Galaxy Note 7 devices, due to issues with its lithium battery, Air Canada Cargo will not accept these items for transport until further notice.

Thank you for your cooperation.


We regularly evaluate our pricing structure to ensure we continue to provide the best quality and customer service and are aligned with current market conditions, while remaining competitive.

Despite some pricing increases announced in the marketplace by some active container vendors, Air Canada Cargo has taken a decision to maintain its current active container lease pricing and not impose any increases except for the Envirotainer RAPe2. Adjustments are also required for the additional day fees for all container types, and these apply only when customers exceed the 5-day lease term.

Effective October 1, 2016, pricing for active temperature-controlled containers will be as follows:

ENVIROTAINER CSAFE

Dry Ice

Electric

Electric

RKNt2

RAPt2

RKNe1

RAPe2

AcuTempRKN

5 Day Lease Fee
(USD$)

$1,490

$2,200

$3,220

$8,055

$3,220

Additional Day Fee
(starts 6th day)

$316

$498

$766

$1,881

$766

The revised pricing sheet will be available on our website by October 1, 2016.

LEARN MORE ABOUT AC ABSOLUTE°


It's been a year since we launched our e-Booking tool! So far, more than 2,000 of you have signed up to use it for easy and convenient booking. e-Booking currently represents over 8.3% of all Air Canada Cargo bookings and that number hasn't stopped growing.

Our e-Booking tool can be used to book shipments to anywhere in our network, using any of our specialized solutions and even for shipments on our exclusive freighter service to the US, South America and Mexico.

For those of you who have already discovered the benefits of e-Booking and have championed it - thank you!

And for those of you who haven't yet experienced our e-Booking tool, it's never too late to sign up.


The Netherlands' largest city and business capital, Amsterdam has been known throughout its history as an import centre for international trade and transport. With a major hub airport, Amsterdam plays a key role in the movement of goods into and out of Europe.

With Air Canada Cargo's extensive network, trucking connections and daily flights from Toronto to Amsterdam on an Airbus A330-300, companies in Canada, the US, Mexico and Latin America can easily connect with valuable markets in the Netherlands and beyond.

For importers, Air Canada Cargo's daily A330-300 flights from Amsterdam to Toronto can bring European goods to destinations throughout North and South America.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > AMS

AC824

Daily

20:45

10:15 + 1

AMS > YYZ

AC825

Daily

11:55

14:10

BOOK NOW!

Book shipments online using our e-Booking tool today, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Effective Sunday, September 4, Air Canada Cargo will be served at a new address at Miami International Airport.

Tri-Star Airport Handling
6065 N.W. 18th Street
Building 716-D
Miami, FL 33126

Hours of Operation: Daily, 08:00 - 20:00

Freight can be tendered and retrieved at our current location until 16:00 on September 3.

Operations will resume at our new location at 08:00, Sunday September 4.

The contact information for our sales and operations remains the same:

OPERATIONS
Telephone: (305) 526-5433
Email: miacargo@aircanada.ca

SALES
Telephone: (305) 526-3552
Email: susan.casselman@aircanada.ca

We look forward to serving you at our new location.


Thanks to our extensive network, shipping freight to Copenhagen from anywhere in Canada, the United States, Latin America and Asia is fast and convenient.

Ship beyond Copenhagen thanks to our trucking connections to destinations like Billund, Gothenburg, Helsinki, Malmö, Oslo, Stockholm, Riga and Vilnius.

From Copenhagen, easy connections at our Toronto hub provide access to markets across Canada, the US, Latin America and Asia every day, and to Atlanta, Lima, Bogota and Mexico City with three weekly all-freighter flights.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > CPH

AC882
Boeing 787

Daily

20:55

10:20 + 1

CPH > YYZ

AC883
Boeing 787

Daily

12:15

14:15

BOOK NOW!

Book shipments online using our e-Booking tool today, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at our Geneva station (GVA), effective October 1, 2016.

e-AWB: 3 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP or XML (FWB/XFWB) messages or via web tool. This covers the front side of a traditional paper AWB.
  3. Tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION


Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB or our e-Booking tool, or contact your local Air Canada Cargo representative.


With daily flights to and from Tokyo, Air Canada Cargo offers shippers ready access to Japanese markets. Flights from Toronto, Calgary and Vancouver allow you to ship each and every day to Tokyo's Narita and Haneda airports on widebody aircraft.

From Japan, connections to Air Canada Cargo's global network provide seamless shipping to anywhere in Canada, the US, South America and Europe.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > HND

AC005
Boeing 777-300ER

Daily

13:35

15:35 + 1

YYZ > NRT

AC001
Boeing 787-9

Daily

14:00

15:50 + 1

YYC > NRT

AC009
Boeing 787-8

Daily

13:00

14:20 + 1

YVR > NRT

AC003
Boeing 777-300ER

Daily

13:25

15:10 + 1

HND > YYZ

AC006
Boeing 777-300ER

Daily

17:40

16:45

NRT > YYZ

AC002
Boeing 787-9

Daily

17:30

16:20

NRT > YYC

AC010
Boeing 787-8

Daily

16:20

10:40

NRT > YVR

AC004
Boeing 777-300ER

Daily

17:00

09:35

Book shipments online using our e-Booking tool today, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Air Canada Cargo has flights between Toronto and Delhi operated by a Boeing 787-9 Dreamliner aircraft four times a week. That's up to 48 tonnes of cargo capacity to and from Delhi each week.

From Canada, the US, South America and Europe, freight easily connects to Delhi via our Toronto hub.

From Delhi, freight can quickly transit through Toronto to any of over 450 destinations throughout our global network.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > DEL

Boeing 787-9 Dreamliner

1.3.5.7

22:50

22:20 + 1

DEL > YYZ

Boeing 787-9 Dreamliner

.23.5.7

00:10

05:00

MORE DELHI

Starting late October, three flights per week will operate between Delhi and Vancouver, as well as a frequency increase to daily for our Toronto - Delhi route, for a total of 10 flights per week.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > DEL

Boeing 787-9 Dreamliner

Daily

22:30

22:50 + 1

DEL > YYZ

Boeing 787-9 Dreamliner

Daily

00:45

05:00

YVR > DEL

Boeing 787-9 Dreamliner

.2.4.6.

21:40

01:20 + 1

DEL > YVR

Boeing 787-9 Dreamliner

1..4.6.

06:30

06:55 + 1

Book a shipment today using our e-Booking tool, or by contacting your local Air Canada Cargo representative.

Aircraft and schedule are subject to change.


Our international expansion is in full swing! Air Canada Cargo provides direct service in multiple new markets around the world thanks to the addition of new destinations and routes in 2016. Here's a recap of this year's launches.

EUROPE / UK / IRELAND

  • LYON: Direct year-round service between Montreal and Lyon, France
  • EUROPE/UK: Now serving Budapest, Glasgow, London Gatwick, Prague, Warsaw
  • DUBLIN: Three new flights between Vancouver and Dublin, in addition to existing service to and from Toronto

ASIA / INDIA

  • SEOUL: New daily direct service between Toronto and Seoul, Korea, in addition to existing service to and from Vancouver
  • DELHI: New service between Vancouver and Delhi starts October 20, in addition to existing service to and from Toronto

AUSTRALIA

  • New daily direct year-round service between Vancouver and Brisbane, Australia

AFRICA

  • Now serving Africa with direct service between Montreal and Casablanca

SOUTH AMERICA

  • New all-freighter service between Toronto/Bogota/Lima as well as Toronto/Mexico City

US

  • ATLANTA: New all-freighter service between Toronto and Atlanta, and Atlanta and South America
  • NEWARK: New daily widebody service between Vancouver and Newark, New Jersey

With our new flights connecting to our wider network of over 450 destinations around the world, Air Canada Cargo goes further than ever before.

For details, visit our website or contact your local Air Canada Cargo representative.


Our network expansion extends to the United States where new destinations, increased frequencies and capacities mean more opportunities for shipping to and from key US cities. Highlights include:

  1. EWR - Daily flights operated with Boeing 787 aircraft to and from Vancouver. Convenient road feeder connections between Newark, JFK, Boston and Philadelphia.
  2. LAX - Double daily widebody service to and from Toronto.
  3. SJU - Five widebody flights weekly connect to Toronto via Orlando.
  4. SFO - Double daily widebody service to and from Toronto starting July 24.
  5. IAD - Trucking operations begin July 13, with twice weekly connections to Toronto.
  6. ATL - Weekly freighter service to Bogotà and Lima.
  7. MCO - Daily flights operated with a Boeing 767 to and from Toronto, connecting to Atlanta and Miami via road feeder service.

Flights to Toronto connect to our Canadian hubs in Vancouver, Calgary and Montreal, as well as over 75 cities in our international network.

For bookings or more information on our service to and from the United States, please contact your local Air Canada Cargo representative.


As Air Canada Cargo invoices are sent directly via email, invoicing will not be delayed a potential Canada Post work stoppage. Payment can always be made with electronic fund transfers (EFT) or even by credit card. In the event of a Canada Post work stoppage, these payment methods would make staying on top of your payments easy.

If you wish to use either of these methods of payment, please contact your Air Canada Cargo Account Representative. Alternately, please send an e-mail to cargo.customerrelations@aircanada.ca and Air Canada’s EFT information will be emailed to you. 


Reach South America with your cargo shipments more often than ever thanks to additional flights each week (in red below) between Toronto and Lima, and between Toronto and Buenos Aires via Santiago.

ROUTE FLIGHT FREQUENCY DEP. ARRIVE

YYZ > LIM

RV1946

1..4.67

17:45

00:35 + 1

LIM > YYZ

RV1947

12..5.7

02:55

11:55

YYZ > SCL > EZE

AC092

12.4567

22:40

09:25 / 13:35

EZE > SCL > YYZ

AC093

123.567

15:40 / 18:35

05:40 + 1

FREIGHTER SERVICE TOO!

This capacity increase compliments our new dedicated freighter service. A Boeing 767-300ER freighter aircraft now provides service once a week to Atlanta, Bogotà and Lima, and to Mexico City twice weekly, all departing from Toronto.

Book shipments online any time with the Air Canada Cargo e-Booking tool or through Cargo Portal Services.

For more information about reaching South America and beyond, please contact your local Air Canada Cargo representative.


With direct, year-round service to Lyon just kicking off, Air Canada Cargo now has direct service to 25 cities across the UK, Ireland and Europe, with connections to many more! Take advantage of new routes, increased frequencies and added capacity starting today!

NOW SERVING

  • Budapest
  • Glasgow
  • London Gatwick
  • Lyon
  • Prague
  • Warsaw

HIGHLIGHTS

  • Dublin: New! Three flights weekly to and from Vancouver; plus daily service from Toronto
  • Paris: Double daily flights to and from Montreal, Toronto
  • Frankfurt: Daily flights to and from Ottawa
Plus, service continues to Amsterdam, Athens, Barcelona, Brussels, Copenhagen, Edinburgh, Frankfurt, Geneva, Istanbul, Lisbon, London Heathrow, Madrid, Manchester, Milan, Munich, Nice, Rome, Tel Aviv, Venice and Zurich.

SERVICE TO
Connect easily to any of our flights to Europe from anywhere in our extensive network in Canada, the US, Latin America and Asia via regular Air Canada Cargo flights. Our new freighter flights from Bogotà, Lima, and Mexico City all provide additional connectivity via our Toronto hub.

SERVICE FROM
Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America and Asia quick and convenient. Freighter flights from Toronto to Bogotà, Lima, Mexico City and Atlanta provide additional capacity and frequency.

BOOK NOW
Visit our website for easy online booking or to find out more about our routes and service. We also invite you to contact your local Air Canada Cargo representative.


Air Canada Cargo is opening up the US East Coast to a world of opportunities with daily widebody service to and from Newark Liberty International Airport!

The Boeing 787-8 Dreamliner aircraft will operate between Newark and Vancouver, continuing on to Brisbane, Australia.

Air Canada Cargo offers convenient trucking service between Newark-EWR and many cities, including New York (JFK), Washington (IAD), Philadelphia and Toronto.

With this new service and trucking to Toronto, Air Canada Cargo has more capacity than ever between major freight markets in North America and the Far East, South Pacific and Western Canada.

ROUTE AIRCRAFT FLIGHTS PER WEEK DEP. ARR.

YVR > EWR
AC548

Boeing 787-8

Daily

09:05

17:05

EWR > YVR
AC549

Boeing 787-8

Daily

19:00

21:45


Contact your local Air Canada Cargo representative for details, or visit our website to book space.

Aircraft and schedule are subject to change without notice.


Shipping to France - Canada's third-largest trading partner in Europe - will get even easier this month when Air Canada Cargo adds a third destination there.

As of June 16, our new service to Lyon will complement existing service to Nice and Paris. Plus, double daily flights to Paris from Montreal and Toronto are back starting June 14!

LYON + NICE

ROUTE AIRCRAFT FLIGHTS PER WEEK DEP. ARR.

YUL > LYS
AC828

Boeing 767-300ER

Up to 6

21:15

10:25 + 1

LYS > YUL
AC829

Boeing 767-300ER

Up to 6

12:00

14:00

YUL > NCE
RV1932

Boeing 767-300ER

Up to 4

18:55

08:25 + 1

NCE > YUL
RV1933

Boeing 767-300ER

Up to 4

09:55

12:20

PARIS

ROUTE AIRCRAFT FLIGHTS PER WEEK DEP. ARR.

YUL > CDG
AC870

Boeing 777-300ER

Daily

20:55

09:35 + 1

YUL > CDG
AC884

Boeing 777-300ER

Daily
Resumes June 16

18:55

07:35 + 1

CDG > YUL
AC871

Boeing 777-300ER

Daily

13:05

14:25

CDG > YUL
AC885

Boeing 777-300ER

Daily
Resumes June 17

15:30

16:50

YYZ > CDG
AC880

Boeing 777-300ER

Daily

19:40

08:45 + 1

YYZ > CDG
AC886

Boeing 767-300ER

Daily
Resumes June 14

18:05

07:30 + 1

CDG > YYZ
AC881

Boeing 777-300ER

Daily

11:00

13:00

CDG > YYZ
AC887

Boeing 767-300ER

Daily
Resumes June 15

09:30

11:50

TAKING CARGO FURTHER

Our extensive network of over 450 destinations opens up the world to your shipments.

For more information on our many routes, visit our website, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


Air Canada Cargo does not accept warm-blooded animals for transport when the outside ground temperature is 29.5°C or higher at any location in the routing.

If the temperature is 29.5°C or higher at the departure city, the destination, or any point in between on a route with connections, animals will not be accepted and will therefore be rebooked for the next available flight(s).

Find out more about our temperature policy for animals


Along with our new service to and from Brisbane, starting on June 1, we are pleased to announce that we will also be handled at new locations at Sydney and Melbourne as of June 6.

BRISBANE - YEAR-ROUND SERVICE STARTS JUNE 1

ROUTE AIRCRAFT FLIGHTS PER WEEK DEP. ARR.

YVR > BNE

AC35
Boeing 787-8

Up to 7

23:45

07:15 + 2

BNE > YVR

AC36
Boeing 787-8

Up to 7

10:40

07:15

Ground Handling:

Menzies Aviation
1 Rosa Street
Brisbane Airport

For sales, bookings and all inquiries, please contact:

Telephone: 61-7-3860-6700
Email: aircanada@gsacargo.com.au

GROUND HANDLING, NEW ADDRESSES FOR SYDNEY AND MELBOURNE

As of June 6, our ground handling at Sydney Airport (SYD) and Melbourne Airport (MEL) will be managed by Menzies Aviation.

SYD
Menzies Aviation
276 Sixth Street
Sydney Domestic Airport

Contact information for sales, bookings and all inquiries remains the same:

Telephone: 61-2-9669-2881
Email: sydcargo@aircanada.ca

MEL
Menzies Aviation
1 Apac Drive
Melbourne Airport

Contact information for sales, bookings and all inquiries remains the same:

Telephone: 61-3-9334-2623
Email: mel@gsacargo.com.au

TAKING AUSTRALIA FURTHER

With multiple flights per day between Vancouver and Australia, connecting shipments to or from the other 450 cities in our international network is easy.

For more information on our service to Australia, communicate with the Air Canada Cargo representative in your region.

Aircraft and schedule are subject to change without notice.


The Republic of Turkey Ministry of Customs and Trade requires that all shipments tendered to Air Canada Cargo destined to or transiting via Turkey (IST) must be reported down to the House Air Waybill (HAWB) level. This applies to simple master air waybills, consolidation master air waybills and each HAWB, and each consignee.

Non-compliance: Air Canada Cargo will not be able to move shipments until the required information has been prepared.

IMPORTANT: TURKISH REPUBLIC TAX IDENTITY NUMBER (TR IDENTITY NUMBER)

All air waybills destined to Turkey must contain the consignee's Turkish Republic Tax Identity Number (TR Identity Number) as well as the HCC (Harmonized Commodity Code).

Turkish Republic Tax Identity Number (TR Identity Number):

  • The consignee's Turkish Republic Tax Identity Number (TR Identity Number) is mandatory for all simple master air waybills, consolidation master air waybills and each HAWB and each consignee destined to Turkey.
  • Each consignee has a single Turkish Republic Tax Identity Number (TR Identity Number); it does not change for each shipment.
  • The shipper, forwarder and/or agent are responsible to assign the appropriate Turkish Republic Tax Identity Number (TR Identity Number) to the AWB.
  • The Turkish Republic Tax Identity Number (TR Identity Number) MUST be indicated on the source document to avoid fines and delays for both the consignee and the carrier:
    • e-AWB - MUST be indicated on the OCI line.
    • Paper air waybill (AWB) - MUST be indicated on the "Handling Information" section of the AWB

IMPORTANT: HCC (HARMONIZED COMMODITY CODE)

  • All air waybills destined to or transiting via Turkey must contain the HCC (Harmonized Commodity Code).
  • HCC (Harmonized Commodity Code) - this code is mandatory for each good's description at the MAWB and HAWB level.
  • The HCC number consists of a minimum of 6 numerical characters and MUST be indicated on the source document to avoid fines and delays for both the consignee and the carrier
    • e-AWB - MUST be indicated on the OSI line
    • Paper air waybill (AWB) - MUST be indicated on the "NATURE OF GOODS" section of the AWB.

Non-compliance: Air Canada Cargo will not be able to move shipments until the required information has been provided.


Air Canada Cargo's new freighter service starts June 10, opening up multiple opportunities and routes! Routes are operated with a Boeing 767-300ER freighter aircraft with a 52 tonne capacity.

US - Twice weekly flights to and from!
Mexico - Twice weekly flights to and from!
South America - Weekly flight to and from!

Book shipments to the US, Mexico and South America from any other city in our network thanks to easy widebody connections in Toronto.

From South America, the US and Mexico, book shipments to Toronto or connect beyond to any city in our international network.

BOOKING
You can book as you would all other shipments with Air Canada Cargo, including online with our e-Booking tool and on Cargo Portal Services.

For details about our freighter service, please contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice. Subject to government approval.


Please be advised that Transport Canada requires that all shipments on flights from Canada to India be security screened by the carrier, regardless of the security status of the shipper or forwarder.

To comply with these requirements, shipper loaded units cannot be accepted for carriage to India, since the contents must be screened at the piece level.

Security screening is subject to additional fees.

We appreciate your cooperation.


Air Canada Cargo is proud to announce an easy new pricing structure for its AC Animals solution.

Starting June 13, a flat rate based on kennel size will apply for dogs and cats being shipped with Air Canada Cargo within Canada, and between Canada and the US. Pricing is available for five different kennel sizes, ranging from extra small to extra large.

The new pricing will allow dog and cat owners to quickly determine the correct container size for their animal and the cost of transportation.

The new pricing is available on our website.

ABOUT AC ANIMALS

AC Animals is our dedicated solution for the transportation of animals. With fully-trained staff, strict adherence to safety regulations and special handling, AC Animals ensures the safety and well-being of all animals that travel with us.

To find out more information about dog and cat travel with Air Canada Cargo, or our AC Animals solution, visit our website, or contact your local Air Canada Cargo representative.


Air Canada Cargo has received QEP Accreditation from Envirotainer at its Canadian global hub - Toronto Pearson International Airport (YYZ) as well as six more stations across its network: London Heathrow (LHR), Paris (CDG), Frankfurt (FRA), Amsterdam (AMS), Chicago (ORD) and Indianapolis (IND). Qualified Envirotainer Provider (QEP) Accreditation demonstrates Air Canada Cargo's expertise in handling Envirotainer container and cold chain shipments.

"We are proud to receive QEP Accreditation from Envirotainer. This is an important acknowledgement of our commitment to maintaining the highest industry standards when it comes to the handling of temperature-controlled shipments," says Lise-Marie Turpin, Vice President Air Canada Cargo.

TAKING THE COLD CHAIN FURTHER

An AC Cool Chain solution, AC Absolute° is offered at over 40 certified locations throughout Air Canada Cargo's international network. Air Canada Cargo will pursue QEP Accreditation at all AC Absolute° locations in its continued commitment to quality handling of temperature-controlled shipments.

AC Absolute° and other AC Cool Chain shipments can be booked using CPS or Air Canada Cargo's e-Booking tool.

For more information on our AC Cool Chain solutions, visit our website, or contact your local Air Canada Cargo representative.


Our Toronto / Tokyo Narita route resumes this week, complementing our ongoing service to Tokyo from Vancouver and Calgary. More flights to and from Asia start in the coming weeks, including our new service between Toronto and Seoul in June.

TOKYO, NARITA

ROUTE AIRCRAFT FLIGHTS PER WEEK DEPARTURE ARRIVAL

YYZ > NRT
Resumed

AC001
Boeing 787-9

Daily

14:00

15:50 + 1

NRT > YYZ
Resumed

AC002
Boeing 787-9

Daily

17:30

16:20

YVR > NRT
Ongoing

AC003
Boeing 787-8 / 777-300ER

Daily

13:25

15:10 + 1

NRT > YVR
Ongoing

AC004
Boeing 787-8 / 777-300ER

Daily

17:00

09:35

YYC > NRT
Ongoing

AC009
Boeing 787-8

Up to 7

13:00

14:20 + 1

NRT > YYC
Ongoing

AC010
Boeing 787-8

Up to 7

16:20

10:40

TOKYO, HANEDA

ROUTE AIRCRAFT FLIGHTS PER WEEK DEPARTURE ARRIVAL

YYZ > HND
Ongoing

AC005
Boeing 787-9 / 777-300ER

Daily

13:30

15:35 + 1

HND > YYZ
Ongoing

AC006
Boeing 787-9 / 777-300ER

Daily

17:40

16:45

OSAKA

ROUTE AIRCRAFT FLIGHTS PER WEEK DEPARTURE ARRIVAL

YVR > KIX
Resumes May 14

RV1951
Boeing 767-300ER

Up to 6

12:05

14:55 + 1

KIX > YVR
Resumes May 15

RV1952
Boeing 767-300ER

Up to 6

16:25

09:55

SEOUL, INCHEON

ROUTE AIRCRAFT FLIGHTS PER WEEK DEPARTURE ARRIVAL

YYZ > ICN
Begins June 17

AC061
Boeing 787-9 / 787-8

Daily

13:35

16:20 + 1

ICN > YYZ
Begins June 18

AC062
Boeing 787-9 / 787-8

Daily

18:00

17:50

YVR > ICN
Ongoing

AC063
Boeing 787-9 / 787-8

Daily

11:00

13:45 + 1

ICN > YVR
Ongoing

AC064
Boeing 787-9 / 787-8

Daily

15:15

09:05

ANNOUNCING VANCOUVER > DELHI

We are pleased to announce service between Vancouver and Delhi, starting October 20, adding to existing service between Toronto and Delhi.

TAKING ASIA FURTHER

Our extensive network of over 450 destinations easily connects Canada, the United States, Latin America and Europe to and from Asia, opening the world up to your shipments.

For more information on our many routes, visit our website, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


When making a booking using our e-Booking tool, issuing an e-AWB is a separate step. Remember to do it, otherwise the e-AWB will not be issued. Here's how:

After you have completed a booking, a confirmation message will appear. Click the red Create AWB button and the system will walk you through the generation of the e-AWB.

schema1

When you see the following message, your electronic air waybill is done and submitted.

schema2

NO NEED FOR PAPER

DO NOT tender your shipment with a paper AWB if you've issued your e-AWB. If we receive a paper AWB with your shipment, we are obligated to accept the paper version and not the e-AWB, as the paper version is the last version associated with your shipment.

FEE WILL APPLY JUNE 1

Remember that as of June 1, an $18 charge will apply for domestic shipments in Canada tendered without an e-AWB.

If you haven't registered for our e-Booking tool, you can register any time.

Should you have any problems generating an e-AWB, please contact your local Air Canada Cargo representative.


Air Canada Cargo is proud to sponsor an upcoming professional development workshop offered by TIACA.

The air cargo logistics supply chain market is changing rapidly, and the next five years will see fundamental changes in the way business is done. E-commerce and the effects it will have on the supply chain must be understood to prepare for this new landscape.

Learn from industry experts and have the chance to discuss issues and things that matter to you in your workplace with our special sessions with leading professionals who will answer all of your questions.

HOW WILL YOU BENEFIT?

  • Recognize the challenges in the air cargo market environment and direct your marketing efforts
  • Identify future opportunities to increase revenues and profits
  • Learn the concept of revenue management and how it shapes demand
  • Learn basic financial analysis techniques that are routinely used by managers
  • Create and present key financial analysis results
  • Evaluate your professional conduct in business ethics
  • Assess your leadership skills
  • Develop an understanding of the different stakeholders' roles in the air cargo chain
  • Work in team to develop a compelling business case
  • Obtain individual attention
  • Participate actively
  • Network with participants and industry leaders

Visit www.tiaca.org for more information.

See you there!


Thank you for participating in Transport Canada's Air Cargo Security Program.

The Secure Supply Chain keeps air cargo secure and free from tampering while being handled at different stages of its journey, while reducing cargo screening bottlenecks at airports.

As a participant in Transport Canada's Air Cargo Security Program (as a Known Consignor or Regulated Agent), you have a critical role to play in ensuring that all cargo maintains its secure status throughout the chain.

Transporting cargo from your facility to the airline is part of that chain. This means that any other party you do business with that is involved with accepting, storing or transporting your freight on your behalf must also be a Certified Agent in time for the October 17 deadline. This ensures that your cargo maintains its secure status through verifiable chain-of-custody procedures.

If your company applied to be a Known Consignor, as originators of cargo, you will be able to secure air cargo through a screening process applied at the time of packing. The air carrier can then treat the cargo as secure so long as the chain of custody is maintained by certified members of the Air Cargo Security Program.

schema1

Screening can be conducted by a Regulated Agent when cargo is received from outside the Secure Supply Chain. Once screened, the cargo can continue as secure to the air carrier so long as the chain of custody can be maintained.

schema2

Should you have any questions regarding the Secure Supply Chain, or the Air Cargo Security Program, you can refer to the Transport Canada website for more details:

http:www.tc.gc.ca/eng/aviationsecurity/asc-41.htm

Or, please contact the Transport Canada Air Cargo Security Program Support Centre:

Email: aircargo.fretaerien@tc.gc.ca
Toll-free: 1-866-375-7342

Images courtesy of Transport Canada.

 


Opportunities abound as we add new destinations and routes to our global network. In addition to our year-round service to Lyon, we're proud to introduce direct service to four new European cities: Budapest, Glasgow, Prague and Warsaw!

BUDAPEST

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > BUD
Starts June 10

RV1910
Boeing 767-300ER

3 flights per week

19:00

10:00 + 1

BUD > YYZ
Starts June 11

RV1911
Boeing 767-300ER

3 flights per week

12:00

15:40

GLASGOW

YYZ > GLA
Starts June 13

RV1938
Boeing 767-300ER

3 flights per week

18:55

06:40 + 1

GLA > YYZ
Starts June 14

RV1939
Boeing 767-300ER

3 flights per week

08:30

10:55

PRAGUE

YYZ > PRG
Starts May 29

RV1922
Boeing 767-300ER

3 flights per week

16:50

07:15 + 1

PRG > YYZ
Starts May 30

RV1923
Boeing 767-300ER

3 flights per week

09:35

12:45

WARSAW

YYZ > WAW
Starts June 14

RV1926
Boeing 767-300ER

Up to 4 flights per week

17:10

08:10 + 1

WAW > YYZ
Starts June 15

RV1927
Boeing 767-300ER

Up to 4 flights per week

10:05

13:55

DUBLIN: MORE SERVICE!

In addition to our new destination, we're adding service between Vancouver and Dublin.

YVR > DUB
Starts June 10

RV1940
Boeing 767-300ER

3 flights per week

15:05

08:35 + 1

DUB > YVR
Starts June 10

RV1941
Boeing 767-300ER

3 flights per week

11:35

13:35

OTTAWA-FRANKFURT: SERVICE RESUMES

YOW > FRA
Starts May 19

AC838
A330-300 /
Boeing 767-300ER

Up to 7 flights per week

19:05

08:20 + 1

FRA > YOW
Starts May 20

AC839
A330-300 /
Boeing 767-300ER

Up to 7 flights per week

10:00

12:00

TAKING THE WORLD FURTHER

Our extensive network of over 450 destinations makes connecting to and from Canada, the US, Latin America, and Asia from any of our European stations as easy prospect - opening the world up to your shipments.

For more information on our many routes contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


On January 21, we launched a campaign aimed at obtaining 100% e-AWB usage on domestic shipments by April 28. Thanks to your engagement and response, we have seen dramatic usage increases over the course of our campaign. Here are some of the highlights:

  • e-AWB usage in Canada has increased by 55% over last year
  • 60% of our top customers have an e-AWB usage of 90% or more
  • Usage of our e-Booking tool has doubled since December

We are aware that many of you are still in the midst of making the conversion to e-AWB. To support those of you that are finalizing your e-AWB conversion plans, the $18 fee for shipments tendered without an e-AWB will be waived until June 1.

There is still time to get on board with e-AWB. If you have any questions, please visit our website, or contact your local Air Canada Cargo representative.

The success of the campaign so far is attributable to hard work and a willingness of the industry to embrace the many benefits of switching to e-AWB. Thank you to all of you who have joined us and made this goal attainable.


Air Canada Cargo is proud to announce the start of its service to Casablanca on June 3. With this new service to and from Africa, we now provide cargo options on 6 continents and over 450 destinations worldwide.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YUL > CMN
NEW!

RV1936
Boeing 767-300ER

Up to 4 times per week

18:55

07:10 + 1

CMN > YUL
NEW!

RV1937
Boeing 767-300ER

Up to 4 times per week

09:10

12:00

TAKING THE WORLD FURTHER

Our extensive network of over 450 destinations easily connects Canada, the United States, Latin America, Europe, Australia, Asia, Africa and the Middle East, opening the world up to your shipments.

For more information on our many routes, contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


More and more customers are discovering the benefits of e-AWB at the same time as our e-Booking tool.

"It's so easy to use - a great timesaver!"
"The fact that it conforms to our needs makes it an invaluable new tool."
"We couldn't be more satisfied."

If you haven't already registered for our e-Booking tool, sign up now to discover the best way of generating an e-AWB.

MAKE SURE YOU'RE READY

As of April 28, domestic shipments within Canada must be tendered with an electronic air waybill (e-AWB). A fee of $18 will be applied to non-e-AWB domestic shipments tendered in Canada.

If you have any questions about our e-Booking tool, e-AWB or how to transition, please visit our website, or contact your local Air Canada Cargo representative.


MONTREAL, QC and MISSISSAUGA, ON, April 13, 2016 – Air Canada (TSX: AC) and Cargojet Airways Ltd., a subsidiary of Cargojet Inc. (TSX: CJT, CJT.A), (“Cargojet’) today announced they are finalizing a commercial arrangement that will result in Air Canada Cargo introducing dedicated freighter services from Canada to Latin America and Europe with Boeing 767-300ER freighter aircraft operated by Cargojet. Air Canada Cargo will become the only provider of direct scheduled freighter service between Canada and Latin America. ,
The new Air Canada Cargo flights will provide 52 tonnes of net cargo capacity and are scheduled to begin June 9, 2016, subject to obtaining the necessary regulatory approvals. Initial service will operate on the following routes:

  • Toronto to Bogota, Colombia and Lima, Peru via Atlanta, GA
  • Toronto to Mexico City via Dallas/Fort Worth, TX.

Under the arrangement, Air Canada Cargo also plans to introduce dedicated freighter service to Europe from Toronto in the second half of 2016.
“We are thrilled to offer our customers the only dedicated freighter service between Canada and Latin America,” said Lise-Marie Turpin, Vice President, Air Canada Cargo. “Working with Cargojet, we are able to leverage and build upon Air Canada’s extensive North American and international networks. We look forward to continuing to grow our dedicated freighter network to Europe later this year and for a successful and mutually beneficial relationship with Cargojet into the future.” “This new arrangement builds on Cargojet’s long-standing relationship with Air Canada Cargo and is a win-win for both parties,” said Ajay K. Virmani, President and Chief Executive Officer of Cargojet. “It allows us to optimize our overall freighter aircraft utilization and to expand our range of services and customer base with Air Canada.”

About Air Canada Cargo

Air Canada Cargo provides direct cargo services to over 150 Canadian, U.S. transborder and international destinations and has sales representation in over 50 countries. With hubs in Montreal, Toronto, Calgary, Vancouver, London and Frankfurt, the Air Canada Cargo network is extended through interline agreements with other air carriers and through ground trucking services offered in selected markets, serving more than 450 destinations in all.
Air Canada Cargo is Canada’s largest provider of air cargo services as measured by cargo capacity. Main customers are large freight forwarding companies and businesses whose products require the use of air services to expedite their time sensitive cargo shipments. Shipping solutions are tailored to best meet specific commodities and time requirements of our customers cost-efficiently. For more information, please visit: www.aircanada.com/cargo

About Cargojet

Cargojet is Canada's leading provider of time sensitive overnight air cargo services. Cargojet services 14 major city centers coast to coast each business night. Cargojet operates its network across North America carrying approximately 1,300,000 pounds of cargo each business night. Cargojet has a fleet of 22 aircraft consisting of B767-300ER, B767-200ER, B757-200ER and B727-200AF long range freighter aircraft. For more information please visit www.cargojet.com

CAUTION REGARDING FORWARD-LOOKING INFORMATION

This news release includes forward-looking statements within the meaning of applicable securities laws. Forward-looking statements relate to analyses and other information that are based on forecasts of future results and estimates of amounts not yet determinable. These statements may involve, but are not limited to, comments relating to preliminary results, guidance, strategies, expectations, planned operations or future actions. Forward-looking statements are identified by the use of terms and phrases such as "preliminary", "anticipate", "believe", "could", "estimate", "expect", "intend", "may", "plan", "predict", "project", "will", "would", and similar terms and phrases, including references to assumptions. Forward-looking statements, by their nature, are based on assumptions, including those described herein and are subject to important risks and uncertainties. Forward-looking statements cannot be relied upon due to, amongst other things, changing external events and general uncertainties of the business. Actual results may differ materially from results indicated in forward-looking statements due to a number of factors, including the factors identified throughout this news release and those identified in any issuer’s public disclosure record. The forward-looking statements contained in this news release represent expectations as of the date of this news release (or as of the date they are otherwise stated to be made), and are subject to change after such date. However, any intention or obligation to update or revise any forward-looking statements whether as a result of new information, future events or otherwise, is disclaimed, except as required under applicable securities regulations.

Media Contacts

Air Canada: Isabelle Arthur (Montréal)   Isabelle.arthur@aircanada.ca    514 422-5788
Peter Fitzpatrick (Toronto)  peter.fitzpatrick@aircanada.ca    416 263-5576
Angela Mah (Vancouver)    angela.mah@aircanada.ca    604 270-5741
Cargojet: Pauline Dhillon  pdhillon@cargojet.com   905 501-7373


The Republic of Turkey Ministry of Commerce and Trade has decided to cancel the requirement to provide the consignee tax identity number and Harmonized Commodity Codes for shipments destined to or transiting via Turkey, which came into effect April 1, 2016.
The new date for the implementation of these requirements will be communicated later.
Thank you for your cooperation.


Air Canada Cargo is dedicated to obtaining 100% e-AWB usage for all domestic shipments within Canada by April 28. Make sure you're ready!

COMMUNICATIONS

By submitting an e-AWB for your shipment, you can register for automated email notifications so you can stay up to date with your shipment every step of the way, from the booking confirmation to when it has been picked up.
And if you have our iOS Cargo app, you can sign up for the same notifications as well. Download it today!
If you have any questions about e-AWB or how you can transition to e-AWB for all domestic shipments within Canada, please visit our website or contact your local Air Canada Cargo representative.


Air Canada Cargo is pleased to announce the start of year-round service to and from Lyon, France, our third destination in the Tricolour along with Nice and Paris.

LYON + NICE

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YUL > LYS
NEW!

AC828
767-300ER de Boeing

Up to 6 flights per week

21:15

10:25 + 1

LYS > YUL
NEW!

AC829
767-300ER de Boeing

Up to 6 flights per week

12:00

14:00

YUL > NCE
Resumes May 28

RV1932
Boeing 767-300ER

Up to 4 flights per week

18:55

08:25 + 1

NCE > YUL
Resumes May 29

RV1933
767-300ER de Boeing

Up to 4 flights per week

09:55

12:20

PARIS

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YUL > CDG
Ongoing

AC870
777-300ER de Boeing

Daily

20:55

09:35 + 1

YUL > CDG
Resumes June 16

AC884
777-300ER de Boeing

Daily

18:55

07:35 + 1

CDG > YUL
Ongoing

AC871
777-300ER de Boeing

Daily

13:05

14:25

CDG > YUL
Resumes June 16

AC885
777-300ER de Boeing

Daily

15:30

16:50

YYZ > CDG
Ongoing

AC880
777-300ER de Boeing

Daily

19:40

08:45 + 1

YYZ > CDG
Resumes June 14

AC886
777-300ER de Boeing

Daily

18:05

07:30 + 1

CDG > YYZ
Ongoing

AC881
777-300ER de Boeing

Daily

11:00

13:00

CDG > YYZ
Resumes June 14

AC887
767-300ER de Boeing

Daily

09:30

11:50

TAKING FRANCE FURTHER

Our extensive network of over 450 destinations easily connects Canada, the United States, Latin America and Asia to or from France, opening the world up to your shipments. For more information on our many routes, visit our website, or contact your local Air Canada Cargo representative.


The Air Canada Cargo team will be on hand at the upcoming Canadian Produce Marketing Association Convention and Trade Show! The CPMA 2016 will be held in Calgary, Alberta April 13 and 14. Come and visit us at booth 102!
Visit our website any time for information about our AC Cool Chain family of solutions for perishables.


There is still time to sign up for our free webinar about e-AWB on April 1!

  • Morning session: 10:30 to 11:30 EST
  • Afternoon session: 14:00 to 15:00 EST

We've also added more space due to overwhelming demand. If you were not able to log into the March 29 sessions, please register for a new time.

You can sign up directly by clicking the link and choosing the session that is most convenient for you:

https://attendee.gotowebinar.com/rt/3341978060830073858

Dial-in numbers for the webinar:
Canada (Toll-free): 1-888-816-4438
Canada: +1 (647) 497-9385

Topics covered include an overview of e-AWB, as well as a demonstration on how to create and issue an e-AWB using our e-Booking tool and CPS. Our experts will be on hand to answer questions.

We're dedicated to obtaining 100% e-AWB usage for all domestic shipments within Canada by April 28. Make sure you're ready.


The Republic of Turkey Ministry of Customs and Trade requires that all shipments tendered to Air Canada Cargo destined to or transiting via Turkey (IST) must be reported down to the House Air Waybill (HAWB) level. This applies to simple master air waybills, consolidation master air waybills and each HAWB, and each consignee.

Non-compliance: Air Canada Cargo will not be able to move shipments until the required information has been prepared.

IMPORTANT: TURKISH REPUBLIC TAX IDENTITY NUMBER (TR IDENTITY NUMBER)

All air waybills destined to or transiting via Turkey must contain the consignee's Turkish Republic Tax Identity Number (TR Identity Number) as well as the HCC (Harmonized Commodity Code).

Turkish Republic Tax Identity Number (TR Identity Number):

  • The consignee's Turkish Republic Tax Identity Number (TR Identity Number) is mandatory for all simple master air waybills, consolidation master air waybills and each HAWB and each consignee destined to or via Turkey.
  • Each consignee has a single Turkish Republic Tax Identity Number (TR Identity Number); it does not change for each shipment.
  • The shipper, forwarder and/or agent are responsible to assign the appropriate Turkish Republic Tax Identity Number (TR Identity Number) to the AWB.
  • The Turkish Republic Tax Identity Number (TR Identity Number) MUST be indicated on the source document to avoid fines and delays for both the consignee and the carrier:
    • e-AWB - MUST be indicated on the OCI line.
    • Paper air waybill (AWB)- MUST be indicated on the "Handling Information" section of the AWB

To avoid fines and delays for both the consignee and the carrier, special precautions must be taken to ensure that all cargo be manifested:

  • HCC (Harmonized Commodity Code) - this code is mandatory for each goods description at the MAWB and HAWB level.
  • The HCC number consists of a minimum of 6 numerical characters and MUST be indicated on the source document to avoid fines and delays for both the consignee and the carrier
    • e-AWB - MUST be indicated on the OSI line
    • Paper air waybill (AWB) - MUST be indicated on the "NATURE OF GOODS" section of the AWB.

Non-compliance: Air Canada Cargo will not be able to move shipments until the required information has been provided.

Thank you for your cooperation.


March 31, 2016 is the deadline to apply to Transport Canada's Air Cargo Security Program for applications to be processed in time for the changes that go into effect October 17, 2016.

If your company's application is NOT processed by October 17, 2016, you can expect:

  • Shipping delays as your cargo will require security screening
  • Additional security screening fees
  • No shipments can be sent to the USA

To apply to the Program, obtain more information, and to learn more about what to expect during the application process, please visit the Program's website:

http://www.tc.gc.ca/eng/aviationsecurity/asc-41.htm

Or, please contact the Transport Canada Air Cargo Security Program Support Centre:

Email: aircargo-fretaerien@tc.gc.ca
Toll-Free: 1-866-375-7342


Air Canada Cargo is pleased to announce the start of year-round service to and from Brisbane, Australia - our second Australian destination.

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YVR > BNE
NEW!

AC35
Boeing 787-8

Up to 7 flights per week

23:45

07:15 + 1

BNE > YVR
NEW!

AC36
Boeing 787-8

Up to 7 flights per week

10:40

07:15

YVR > SYD
Ongoing

AC33
Boeing 777-200LR

Daily flights

23:40

08:15 + 1

SYD > YVR
Ongoing

AC34
Boeing 77-200LR

Daily flights

10:10

07:30

ROUTE UPDATES: ASIA

  • NEW! Introducing service between YYZ-ICN, June 17
  • YYZ-NRT, May 1
  • YVR-KIX, May 14

STARTING THIS WEEK: YYZ-BCN, March 25

For more information on our many routes, visit our website, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change without notice.


When the changes to Transport Canada's Air Cargo Security Program come into effect on October 17, 2016, only cargo that originates from an Account Consignor (and has been screened by an authorized participant in the Air Cargo Security Program to make it secure, like a Regulated Agent) or a Known Consignor will be able to fly into the United States.

The deadline to apply in order for your company to be approved in time for the start of the new program is MARCH 31, 2016, as the application process can take up to 6 months. Applications received after March 31, 2016, will continue to be processed but may not be finalized before the program changes go into effect.

TRANSPORT CANADA WEBINARS

Transport Canada has an English webinar scheduled for March 29, and a French webinar scheduled for March 30, to provide a general overview of the new Program.

Current participants are invited to register for the webinars by using the links below. There is a capacity of 200 participants per webinar, and therefore registration will be first come, first served.

ENGLISH: MARCH 29, 14:00 - 15:00 EST
Register Now

FRENCH: MARCH 30, 14:00 - 15:00 EST
Register Now

Note: To switch the language in the registration screen, click Change time zone and select French from the Language drop down menu, then select Save.

To apply to the new Program, obtain more information, and to learn more about what to expect during the application process, please visit the Program's website:

http://www.tc.gc.ca/eng/aviationsecurity/asc-41.htm

Or, please contact the Transport Canada Air Cargo Security Program Support Centre:

Email: aircargo-fretaerien@tc.gc.ca
Toll-Free: 1-866-375-7342


The Air Canada Cargo team will be at the Spring Canadian Pet Expo at the International Centre in Mississauga, Ontario from March 25 to 27. We will be answering all your pet shipping questions and drawing for prizes at Booth 286.

If you can't make it to the Pet Expo, you can always learn more on our website.

See you there!


Air Canada Cargo is dedicated to obtaining 100% e-AWB usage for all domestic shipments within Canada by April 28. Make sure you're ready.

WEBINARS

We're pleased to offer you a free e-AWB webinar! Topics covered will include an overview of e-AWB, as well as a demonstration on how to create and issue an e-AWB using our e-Booking tool and CPS. Our experts will be on hand to answer questions. The webinar will be offered at the following times:

MARCH 29 & APRIL 1

Morning session: 10:30 to 11:30 EST
Afternoon session: 14:00 to 15:00 EST

If you would like to register, please send an email to ines.brosig@aircanada.ca and indicate which session and how many participants you would like to join. You will be contacted with the link to the webinar in advance of the session.


Air Canada Cargo is proud to have been recognized with the Air Cargo Excellence Diamond Award in the carrier, up to 399,999 tonnes category.

The awards were given out at the Air Cargo Excellence Awards gala on Monday, March 14 at the 10th annual World Cargo Symposium in Berlin.

The awards are based on the Air Cargo Excellence Survey which is carried out and published annually by Air Cargo World.

We would like to extend our thanks to our industry partners, valued customers and readers of Air Cargo World for this recognition.

Read more about the awards on Air Cargo World.


Air Canada Cargo expands its network of AC Absolute° certified locations for active temperature-controlled shipments.

The following Air Canada Cargo locations are now certified to handle AC Absolute°:

  • Incheon - Seoul, South Korea (ICN)*
  • Hong Kong (HKG)*
  • Dubai (DXB)*
  • Los Angeles (LAX)

AC Absolute° is now offered at over 40 certified locations throughout our network, spanning China, South Korea, Japan, Australia, Brazil, Chile, Canada, the US, Israel and many more locations throughout Europe. Visit our website for the complete list.

AC Absolute° is Air Canada Cargo's active temperature-controlled solution designed for temperature-sensitive commodities requiring precise temperature conditions. A selection of active temperature-controlled containers is available utilizing dry ice or electric-based technologies to maintain the required temperature range.

As we add more destinations to our global network, we will continue to engage closely with our customers to provide solutions to their temperature-controlled shipping needs.

For more information on AC Absolute°, visit our website, contact your local Air Canada Cargo representative or email cargo.solutions@aircanada.ca.

*Certain types of containers may not be available for shipments to and from select locations. Container availability will be confirmed when the request for booking is made.


New and existing participants in Transport Canada's Air Cargo Security Program and other supply chain members are encouraged to apply under the new participant categories:

Known Consignor: Originates air cargo that has been made secure through a screening process applied at the time of packing. If your company is currently a Registered Shipper, you should apply to become a Known Consignor.

Regulated Agent: Screens cargo on behalf of others to make it secure and subsequently stores and/or transports the secure cargo. If your company is currently an Approved Participant, you should apply to become a Regulated Agent.

Certified Agent: Stores, transports and/or accepts cargo that an Air Cargo Security Program participant has screened and made secure. If your company transports, stores or accepts air cargo (i.e.: ground transportation company, warehousing facility, etc.), you should apply to become a Certified Agent.

Account Consignor: Originates cargo and has it screened by an authorized participant in the Air Cargo Security Program to make it secure.

Authorized Account Administrator: Directs the movement of secure cargo without coming into contact with it (i.e.: provides logistics services without screening, storing, transporting or tendering secure cargo).

DEADLINE TO APPLY: MARCH 31

Remember that your company must submit its application by MARCH 31. While the program officially starts October 17, the application process can take up to 6 months. Applications received after March 31 will continue to be processed but may not be finalized before the program changes go into effect.

Sign up for the Transport Canada webinar on March 21 (15:00 to 16:00 EST) for more information about the participant categories and what to expect during the application process.


Air Canada Cargo has a vast network serving over 450 cities around the world with over 100 weekly widebody flights to and from our European hubs: Frankfurt (FRA), London (LHR) and Paris (CDG).

FRANKFURT (FRA) - 28 flights per week

  • Daily to/from Calgary (YYC)
  • Twice daily to/from Toronto (YYZ)
  • Daily to/from Montreal (YUL)

LONDON (LHR) - 60 flights per week

  • Daily to/from Vancouver (YVR)
  • Daily to/from Calgary (YYC)
  • Four times daily to/from Toronto (YYZ)
  • Daily to/from Ottawa (YOW)
  • Daily to/from Montreal (YUL)
  • 4 flights a week to/from Halifax (YHZ)

PARIS (CDG) - 14 flights per week

  • Daily to/from Toronto (YYZ)
  • Daily to/from Montreal (YUL)

50 MORE FLIGHTS!

In addition to our hubs, we also serve Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Dublin (DUB), Geneva (GVA), Istanbul (IST), Munich (MUC), Tel Aviv (TLV) and Zurich (ZRH), for a total of 50 more flights per week.

MORE TO COME!

NEW: year-round service to Lyon (LYS) begins in June. Also coming in 2016, new service to London Gatwick (LGW), Prague (PRG), Budapest (BUD), Warsaw (WAW) and Glasgow (GLA).

SERVICE RESUMES: Barcelona (BCN), Rome (FCO), Athens (ATH), Venice (VCE), Lisbon (LIS), Nice (NCE), Milan (MXP), Edinburgh (EDI), Madrid (MAD) and Manchester (MAN).

For more information on our European routes, contact your local Air Canada Cargo representative.


We've been busy working with customers across Canada to help them switch to e-AWB by April 28; the results are overwhelmingly positive. Here's what some of you are saying:

  • No more multipart forms or printing multiple copies of air waybills. No more missing AWB's on invoice statements!
  • We no longer see errors on booking and routing details of tendered cargo.
  • Switching to e-AWB is beneficial to any business, as it results in less non-productive time by support departments. We're also seeing the added benefit of automated carrier updated being populated directly into our CRM.

MAKE SURE YOU'RE READY!

Starting April 28, domestic shipments within Canada must be tendered with an electronic air waybill (e-AWB). A fee of $18 will be applied to non-e-AWB domestic shipments tendered in Canada.

If you have any questions about e-AWB or how to transition, please visit our website or contact your local Air Canada Cargo representative.


Electronic air waybill (e-AWB) will become the preferred method of shipping cargo at the following international stations:

  • Hong Kong (HKG) - effective June 1
  • Montreal (YUL) - effective June 1
  • Toronto (YYZ) - effective June 1
  • Vancouver (YVR) - effective June 1
  • New York, JFK (JFK) - effective July 1
  • Dallas (DFW) - effective July 1
  • Chicago (ORD) - effective August 1
  • Los Angeles (LAX) - effective August 1
  • Miami (MIA) - effective September 1
  • Atlanta (ATL) - effective September 1
  • Geneva (GVA) - effective October 1

There's still time to make sure your company and shipments are ready:

  • Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  • Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP (FWB) messages or via web tool. This covers the front side of a traditional paper AWB.

The e-AWB enables you to tender your shipments without a paper AWB, saving on time and resources. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's e-Booking tool is e-AWB compatible and makes online booking an easy proposition.

FIND OUT MORE

To learn more about e-AWB, our e-Booking tool or any of our other e-services, visit our website, or contact your local Air Canada Cargo representative.


We're pleased to announce the resumption of direct cargo service to and from Rome (FCO).

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE
YYZ > FCO
Started		 Boeing 767-300ER
/ A330-300		 Up to 7 flights per week 18:05 08:25
FCO > YYZ
Started		 Boeing 767-300ER
/ A330-300		 Up to 7 flights per week 10:05 12:45
YUL > FCO
As of March 24		 Boeing 767-300ER Up to 7 flights per week 20:50 10:45
FCO > YUL
As of March 25		 Boeing 767-300ER Up to 7 flights per week 12:25 15:30

Book shipments online using our e-Booking tool today. Visit our website for details or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change.


Last fall, Transport Canada's Air Cargo Security Program launched a new application process in support of regulatory enhancements passed earlier in the year. Canada's air cargo industry will have more options to determine where within the supply chain cargo can be screened to secure it for air transport.

Any business wishing to accept, store, transport or screen secure air cargo must submit its application by MARCH 31. While the program officially starts October 17, the application process can take up to 6 months. Applications received after March 31 will continue to be processed but may not be finalized before the program changes go into effect.

While participation in the Air Cargo Security Program is voluntary, failure to apply under one of the new participant categories will result in delays and fees associated with screening cargo.

INFORMATIONAL WEBINARS

In partnership with Transport Canada, Air Canada Cargo has arranged for free, informational webinars about the changes to help guide our customers through the process. We invite you to review the list of webinars offered below, and register for the one that suits your schedule:

March 15, 2016

March 21, 2016 If you cannot attend one of these webinars and would like to obtain more information about the participant categories and what to expect during the application process, please visit the program's website:

http://www.tc.gc.ca/eng/aviationsecurity/asc-41.htm

Please contact the Air Cargo Security Program Support Centre for additional information or assistance with the application process:

Email: aircargo-fretaerien@tc.gc.ca
Toll-free: 1-866-375-7342


As someone who does business with Air Canada Cargo, we want to inform you that we are migrating to 100% e-AWB usage domestically by April 28.

WHAT DOES THIS MEAN FOR YOU?
Starting April 28, domestic shipments within Canada must be tendered with an electronic air waybill (e-AWB). A fee of $18 will be applied to non-e-AWB domestic shipments tendered in Canada.

WHAT CAN YOU DO?
If your company is not already set-up to generate electronic air waybills, there are two options to do so: the Air Canada Cargo e-Booking tool and Cargo Portal Services (CPS). If you have not already registered for either service, you can do so today:

Register for e-Booking
Register for CPS

The e-AWB is the first and most important step in shifting our industry towards e-freight and reducing our reliance on paper documentation.
If you have any questions about e-AWB or how you can transition to e-AWB for all domestic shipments within Canada, please visit our website or contact your local Air Canada Cargo representative.


Effective April 1, 2016, Air Canada Cargo will introduce a simplified rate structure for its customers in the United Kingdom, Ireland, Europe, the Middle East, Israel, India and Africa. Rates will be converted to this new structure and will apply to all shipments from these regions.

The simplified rates will include amounts previously charged for fuel and security and will apply to all shipping solutions, including all our specialized solutions like AC Cool Chain, AC DGR and AC Live.

"In moving to a simple fee structure, we are responding, not only to feedback from our customers, but also to the current market environment. In 2015, Air Canada Cargo introduced simplified rates in the Americas, a move that was well received by customers," says Mark Olney, General Manager for the region.

Air Canada Cargo customers in the above mentioned regions will receive their new rates in the coming weeks.

Should you have any questions regarding this new rate structure, contact your local Air Canada Cargo representative.


Air Canada Cargo can ship your freight to over 400 cities around the world. Here is a closer look at Dublin.

DUBLIN

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE
YYZ > DUB Boeing 767-300ER 2*.4.6. 20:55 08:25
DUB > YYZ Boeing 767-300ER 3*.5.7 10:05 12:45
*Starts the beginning of March


Our Dublin service has just resumed and will increase in frequency in the coming months.

The Toronto hub makes it easy to connect shipments from Dublin to almost anywhere in our global network. The Toronto hub is also fed from a vast network, making shipping to Dublin from anywhere in the Americas or Asia fast and convenient.

Book shipments online using our e-Booking tool today, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change.


Air Canada Cargo is dedicated to obtaining 100% e-AWB usage for all domestic shipments within Canada by April 28. Make sure you're ready.

LAST MINUTE SHIPMENTS

You can generate an e-AWB by using the e-Booking tool on our website, or when you book on Cargo Portal Services. You can log into these services from any computer, any time.

If you haven't already, you can register for an e-Booking account today.

If you have any questions about our mission to make e-AWB the only method in Canada, visit our website or contact your local Air Canada Cargo representative.


On February 22, the ICAO Council adopted the recommendation of the ICAO Air Navigation Commission (ANC) that lithium ion batteries, UN 3480, Packing Instruction 965 only, be forbidden, on an interim basis, as cargo on passenger aircraft.

EFFECTIVE APRIL 1, 2016

As a result, all packages prepared in accordance with Section IA, IB or II of Packing Instruction 965 will be forbidden for carriage on passenger aircraft starting April 1, 2016.

To comply with the international dangerous goods regulations, Air Canada will no longer accept consignments containing lithium ion batteries, UN 3480, for transport as cargo as of April 1. This restriction will remain in place until such time as the regulations are changed to permit such transport on passenger aircraft.

Please note that the prohibition does not apply to lithium ion batteries packed with equipment or lithium ion batteries contained in equipment, UN 3481, Packing Instruction 966 and Packing Instruction 967 respectively.

A further addendum to the IATA Dangerous Goods Regulations will be issued shortly to align with the issuance of Addendum 4 to the ICAO Technical Instructions for the Safe Transport of Dangerous Goods.

Air Canada Cargo will continue to keep you updated about any developments.


Air Canada Cargo has increased widebody capacity to and from the western United States with larger aircraft servicing Los Angeles (LAX), San Francisco (SFO) and Las Vegas (LAS).

LAX

ROUTE FLIGHT AIRCRAFT DEPARTURE ARRIVAL FREQUENCY
YYZ > LAX AC791 Boeing 787-9 Dreamliner 08:00 10:15 Daily
LAX > YYZ AC792 Boeing 787-9 11:45 19:20 Daily
YVR > LAX RV1878 Boeing 767-300ER 08:50 11:40 Daily
LAX > YVR RV1881 Boeing 767-300ER 12:55 15:50 Daily

LAS

ROUTE FLIGHT AIRCRAFT DEPARTURE ARRIVAL FREQUENCY
YVR > LAS RV1832 Boeing 767-300ER 09:20 12:40 1..4567
LAS > YVR RV1833 Boeing 767-300ER 13:25 16:21 1..4567
YYZ > LAS RV1851 / RV1853 Boeing 767-300ER 09:10 /
20:10		 11:10 /
22:12		 Daily /
Daily
LAS > YYZ RV1852 /
RV1854		 Boeing 767-300ER 12:25 /
23:55		 19:39 /
07:05		 Daily /
Daily
YUL > LAS RV1855 Boeing 767-300ER 07:40 10:25 Daily
LAS > YUL RV1856 Boeing 767-300ER 11:40 19:20 Daily

SFO

ROUTE FLIGHT AIRCRAFT DEPARTURE ARRIVAL FREQUENCY
YYZ > SFO AC757 Boeing 767-300ER 10:20 12:50 Daily
SFO > YYZ AC756 Boeing 767-300ER 14:05 22:00 Daily

ADDITIONAL ROUTES

We also offer overnight connections for widebody cargo between Denver (DEN), Salt Lake City (SLC), Phoenix (PHX), Tucson (TUS), Nogales (OLS), El Paso (ELP), and San Diego (SAN) and our widebody flights.
Book online today with our e-Booking tool, or contact your local Air Canada Cargo representative to find out more about our service on any of these routes.
* Flights and aircraft are subject to change without notice


Air Canada Cargo is dedicated to being 100% e-AWB for all shipments within Canada by April 28. Make sure you're ready.

CARBON FOOTPRINT REDUCTION

If every one of Air Canada Cargo's Canadian domestic shipments from 2015 had been booked with an e-AWB, we would have conserved more than 185 trees worth of non-recyclable carbon paper.

Help reduce your carbon footprint by using e-AWB today and every day.

If you have any questions about our mission to make e-AWB the only method in Canada, visit our website or contact your local Air Canada Cargo representative.


Air Canada Cargo can ship your freight to over 400 cities around the world. Here is a closer look at Delhi.

Delhi

ROUTE AIRCRAFT FREQUENCY DEPART ARRIVE

YYZ > DEL

Boeing 787-9 Dreamliner

1.3.5.7

20:35

20:55 +1 day

DEL > YYZ

Boeing 787-9 Dreamliner

2.3.5.7

00:45

05:00

Our Toronto hub makes it easy to connect shipments from Delhi to almost anywhere in our global network. The Toronto hub is also fed from a vast network, making shipping to Delhi from anywhere in the Americas fast and convenient.

Book shipments online using our e-Booking tool today, or contact your local Air Canada Cargo representative.

Aircraft and schedule are subject to change.


Air Canada Cargo is dedicated to being 100% e-AWB for all shipments within Canada by April 28. Make sure you're ready.

CARGO PORTAL SERVICES

Are you a CPS user? By selecting the option to create the master air waybill, a new screen will open with your shipment details and the extra fields needed for an e-AWB for easy transmission to Air Canada Cargo.

Visit the CPS website to learn more.

If you have any questions about our mission to make e-AWB the only method in Canada, visit our website or contact your local Air Canada Cargo representative.


As of February 19, our operations in Regina are moving to a new location.

#400 - 3010 Tutor Drive
Regina, Saskatchewan
S4W 0R7

Our brand new facility offers:

  • Easy access
  • Ample parking
  • New customer service lobby
  • Handling of large and heavy freight
  • A larger ground-level overhead door
  • Bonded warehouse
Our contact information will remain the same:

Telephone: 1-800-387-4865
Open daily: 07:00 - 18:00

Driving directions: Enter the airport on Regina Ave and take the first left (south bound) onto Tutor drive. We are less than 1km away from the terminal.

We look forward to serving you at our new location!


Air Canada Cargo is dedicated to being 100% e-AWB for all shipments within Canada by April 28. Make sure you're ready.

INCREASED ACCURACY

Did you know that with an e-AWB, weight discrepancies when tendering can be corrected without needing a new HAWB or MAWB? e-AWB increases accuracy by eliminating the need to re-key information, reducing errors.

Get started with e-AWB here on our website.

If you have any questions about our mission to make e-AWB the only method in Canada contact your local Air Canada Cargo representative.


Air Canada Cargo is proud to sponsor the 3rd Cargo Logistics Canada Expo + Conference (CLC), to be held in Montreal, QC, February 17-18, 2016 at the Palais de Congres.

"We are very pleased to be a partner in this event," says Matthieu Casey, Cargo General Sales Manager, Canada. "This is an important meeting for supply chain professionals where we can address trends, innovations and have the types of conversations that will help propel our industry forward."

Look for the Air Canada Cargo team at booth 813 during the expo. We look forward to meeting with our supply chain partners to answer questions and showcase our air cargo solutions and expanding network.

To find out more, visit Cargo Logistics Canada.

Download our Cargo Logistics brochure and presentation package.


Are you registered for e-Booking?

Available to our customers directly on aircanadacargo.com, our e-Booking tool makes switching to e-AWB simple and fast.

e-Booking allows you to accept the terms of the e-AWB domestic agreement and generate an e-AWB in one easy step.

To get started with e-Booking, all you need to do is apply. Activation is quick and you'll have the ability to book general or specialized shipments online, create an e-AWB and manage your shipments at a glance.

If you have any questions about e-Booking or about our plans to have all shipments within Canada 100% e-AWB by April 28, visit our website or contact your local Air Canada Cargo representative.


The United States Transport Security Administration has reinstated the following. The action required below applies as of 00:01 EST Friday, January 29, 2016, to all shipments destined to the United States.

All shipments destined to the United States must be tendered with a written declaration stating that the shipper has reviewed all available documentation and has determined that none of the cargo being offered in this consignment or consolidation has originated in, transferred from, or transited through any point in Somalia, Syria, Yemen or Egypt, as per the current embargo. See below for proper phrasing: 

"Name of entity" has reviewed all available documentation and has determined that none of the cargo being offered in this consignment or consolidation has originated in, transferred from, or transited through any point in Somalia, Syria, Yemen, or Egypt.

There are three ways to include the statement:

1 - For shipments tendered as an e-AWB, the statement is to be added in the OSI – Other Service Information or the SSR- Special Service Request fields.

2 - On a paper air waybill, the statement must be included in a field that will be printed on the air waybill, such as the Handling Information or Nature and Quantity of Goods fields.

3 - The statement can be contained on a separate document with reference to the air waybill number.

Please contact your local Air Canada Cargo representative if you have any questions. We thank you for your cooperation.


Air Canada Cargo, along with our industry partners, are leading the way in making a difference in air freight. Our goal: that from April 28 on, all shipments within Canada are booked with an e-AWB.

The electronic air waybill is the first and most important step in shifting our industry towards e-freight. Tools, such as e-Booking and CPS are already available to facilitate the transition to e-AWB.

We'll be tracking our progress each week, so join us and our industry partners in helping us reach this key milestone.

15 WEEKS TO GO

In the meantime, please visit our website to learn more about e-AWB, or speak to your local Air Canada Cargo representative.


Please be advised of the following changes for select ground handling fees for shipments originating in Canada, the United States, South America, and Mexico.

IMPORT TERMINATION FEE

REGION CODE DESCRIPTION CHANGE FOR 2016
Canada CD Shipments removed in bond; preparation of shipments for Customs clearance From $50 to $60 CAD
USA CD Shipments removed in bond; preparation of shipments for Customs clearance From $40 to $50 USD
South America & Mexico CD Shipments removed in bond; preparation of shipments for Customs clearance New charge of $50 USD

DANGEROUS GOODS CHARGES

REGION CODE DESCRIPTION CHANGE FOR 2016
Canada MU Excepted quantity of radioactive materials From $30 to $35 CAD per AWB
Canada MU Excepted quantity of dangerous goods From $30 to $35 CAD per AWB
Canada RA Charge for shipments of restricted dangerous goods per UN/ID number From $65 to $75 CAD
Canada RA Additional fee for multiple entries of the same UN/ID number From $65 to $75 CAD
Canada RA Maximum charge per shipment From $200 to $225 CAD
USA RA Charge for shipments of restricted dangerous goods per UN/ID number From $70 to $85 USD
USA RA Additional fee for multiple entries of the same UN/ID number From $70 to $85 USD
USA RA Maximum charge per shipment $255 USD
South America & Mexico RA Charge for shipments of restricted dangerous goods per UN/ID number $85 USD
South America & Mexico RA Additional fee for multiple entries of the same UN/ID number $85 USD
South America & Mexico RA Maximum charge per shipment $255 USD

STORAGE CHARGE (US)

REGION CODE DESCRIPTION CHANGE FOR 2016
USA (ORD, MIA, LGA stations only) SR Storage for regular shipments Now $0.14/kg, minimum $40. Charge begins after 72 hours

VALUABLES CHARGE (US, South America, Mexico)

REGION CODE DESCRIPTION CHANGE FOR 2016
USA VL Valuables charge From $40 to $50 USD
South America & Mexico VL Valuables charge New charge of $50 USD

NEW CHECK FEE FOR LITHIUM ION/METAL BATTERIES

REGION CODE DESCRIPTION FEE
Canada FK-I Check fee for lithium ion batteries (ELI) $30 CAD
Canada FK-M Check fee for lithium metal batteries (ELM) $30 CAD
USA FK-I Check fee for lithium ion batteries (ELI) $25 USD
USA FK-M Check fee for lithium metal batteries (ELM) $25 USD
South America & Mexico FK-I Check fee for lithium ion batteries (ELI) $25 USD
South America & Mexico FK-M Check fee for lithium metal batteries (ELM) $25 USD

NEW DRY ICE CHARGE (South America & Mexico)

REGION CODE DESCRIPTION FEE
South America & Mexico WA Dry ice-vulnerable cargo New charge $25 USD

FIND OUT MORE

For a complete list of ground handling charges by region, refer to our website. If you have any questions regarding these fee changes, contact our call centre for Canada at 1-800-387-4865 or your local Air Canada Cargo representative.


Air Canada Cargo is taking 2016 further! New destinations, increased service and new widebody aircraft mean more capacity and more opportunities for the new year.

NEW DESTINATIONS

In 2016, Air Canada Cargo is adding 8 new international destinations, including our first to Africa, making Air Canada one of only a few carriers flying to 6 continents.

Year-round service to:

  • Brisbane (June 1)
  • Lyon (June 16)

Seasonal service to:

  • London, Gatwick (May 19)
  • Prague (May 29)
  • Casablanca (June 3)
  • Budapest (June 10)
  • Glasgow (June 13)
  • Warsaw (June 16)

MORE SERVICE ON KEY ROUTES

We're boosting service to key destinations with new routes or additional flights:

  • Vancouver - London (Additional flight daily as of June 1)
  • Vancouver - Dublin (New! June 10)
  • Toronto - Seoul (New! June 17)

FLEET EXPANSION

New widebody aircraft continue to enter our growing fleet in 2016:

  • Ten 787-9 Boeing Dreamliner aircraft
  • Two 777-300ER
  • Two 767-300ER

And that's just the beginning. Stay tuned for more initiatives and announcements as 2016 unfolds. Happy New Year!


Effective February 2, 2016, the ADR form completion fee for dangerous good shipments transported by truck from Frankfurt will increase from 10 EUR to CAD 25.00 for shipments originating in Canada, or USD 25.00 originating elsewhere. The fee will be applied at the origin station when applicable.

Should you have any questions about this rate increase, please contact your local Air Canada Cargo representative.

2015

Stations not listed are operating as usual during the holidays. However, for smaller stations not included on this list, it is a good idea to communicate with the station to confirm holiday hours.

Station Holiday Closures (freight cannot be tendered or retrieved) Holiday Hours of Operation
US AND INTERNATIONAL STATIONS
ATL Customs closed on Dec. 25, Jan. 1
AZS Closed Dec. 25, Jan. 1 Dec. 24, 31 : Inbound services close at 12:00
BDA Closed Dec. 25, Jan. 1
BOS Closed Dec. 25, Jan. 1
CMH Closed Dec. 25, Jan. 1
DFW Closed Dec. 25, Jan. 1
DTW Closed Dec. 25, Jan. 1
FLL Closed Dec. 25, Jan. 01
FRA Dec. 24, 31: 06:00 - 20:00
HND Open daily 07:00 - 22:00
IAH Closed Dec. 25, Jan. 01
IAD Closed Dec. 25, Jan. 01
LGA Closed Dec. 25, Jan. 01
LAX Closed Dec. 25, Jan. 01
MCO Closed Dec. 25, Jan. 01
MIA closed December 25, January 1
NAS closed December 25, 26, 27, 28, and January 1 Dec. 31: 09:00 - 12:00
KIN EXPORT December 25, 26: Inbound services only from 11:00 to 16:00
KIN IMPORT December 25, 26, January 1: Inbound services only from 11:00 to 16:00
KIN IMPORT December 31: 8:30 - 15:00
NRT Open daily 07:00 - 22:00
ORD Closed Dec. 25, Jan. 01
PUJ Closed Dec. 25, Jan. 1 Dec. 24, 31 : Inbound services close at 12:00
POP Closed Dec. 25, Jan. 1 Dec. 24, 31 : Inbound services close at 12:00
PHL Closed Dec. 25, Jan. 01
PIT Closed Dec. 25, Jan. 01
SEA Closed Jan. 01
SFO Closed Dec. 25, Jan. 01 Dec. 24, 31 open 08:00-14:00
SYD Dec. 25, 26, Jan. 01 05:00-15:00
CANADIAN STATIONS
YEG Dec. 25, 26, 27, 28 Jan. 1 06:00-23:59
YOW Dec. 25, 26, 31 Jan. 1 09:00-17:00
YQB Closed Dec. 25, 26, 27, 28, Jan. 01
YWG Dec. 24, 25, Jan. 1 06:00-18:00. Security screening not available.
Dec. 26 06:00-18:00 Security screening available.
JFK Closed Dec. 25, Jan. 01
LAS Closed Dec. 25, Jan. 01
SAN Closed Dec. 25, Jan. 01
PHX Closed Dec. 25, Jan. 01

Safety is Air Canada’s top priority. Air Canada Cargo also prides itself in its expert handling of dangerous goods in compliance with regulatory requirements.

To maintain our standard of excellence with regards to the handling of dangerous goods and our commitment to safety, it is critical that all dangerous goods shipments be properly identified, classified, packed, marked, labelled, documented and be in condition for transport in accordance with the international dangerous goods regulations when tendered to Air Canada Cargo.

Effective January 1, 2016, Air Canada Cargo will charge a non-acceptance fee of $40 for all dangerous goods shipments tendered in Canada and the United States that do not pass the acceptance checklist, due to errors or omissions on the package(s) or documentation.

The fee will be charged and added to the air waybill when the unaccepted shipment is corrected and tendered again to Air Canada Cargo. This fee will be in addition to the regular dangerous goods acceptance fee.

We appreciate your cooperation in this matter and look forward to serving you soon. Please contact your local Air Canada Cargo representative if you have any questions

Safety is Air Canada’s number one priority. Air Canada no longer accepts small lithium-battery powered vehicles as checked or carry-on baggage given the potential safety risks associated with the size of the batteries that power them, which are classified as dangerous goods.

Small lithium battery-powered vehicles are commonly referred to as hoverboards, electric skateboards, airwheels, mini-segways and balance wheels.

UPDATE: Effective December 18, 2015, Air Canada Cargo will only accept these types of vehicles which are brand new, in the original manufacturers packaging that has not been opened or tampered with. If you are planning to travel with one of these vehicles, Air Canada Cargo may be able to help. Please contact our call center in Canada at 1-800-387-4865 or a local Air Canada Cargo representative in advance of your flight for more information on the very rigorous requirements for dangerous goods packaging, documentation and other requirements to ensure the safe shipment of your vehicle. Our experts can assist you in finding a solution and navigating the various booking, security and regulatory procedures. Certain restrictions may apply.

Join hundreds of Air Canada Cargo customers who have gone digital and are using our new e-Booking tool.

e-BOOKING MAKES e-AWB EASY!

e-Booking is a simple tool for managing and booking shipments online directly from our website. Book general cargo or specialized solutions like AC Secure and AC DGR to anywhere in our network, complete with an electronic air waybill.

What's more, if your company has not signed the Air Canada Cargo Domestic e-AWB agreement, save a step! Companies that register for e-Booking automatically consent to the terms of the agreement, and can immediately proceed in creating air waybills on the e-Booking tool.

READY TO SIGN UP?

If your company has an Air Canada Cargo account, a representative from your company can register for e-Booking any time.

Don't have an Air Canada Cargo account? Apply today.

WANT TO LEARN MORE?

To find out more information about our e-Booking tool speak to your local Air Canada Cargo representative.

We are pleased to inform you that we are switching over to electronic air waybill (e-AWB) as the preferred means of shipping cargo to all destinations by using the e-AWB Single Process at the following international stations:

  • Amsterdam (AMS) - effective January 1
  • Paris (CDG) - effective February 1
  • Frankfurt (FRA) - effective February 1
  • London (LHR) - effective March 1
  • Zurich (ZRH) - effective March 1
  • Milan (MXP) - effective March 1
  • Dubai (DXB) - effective March 1

The e-AWB Single Process will enable you to tender your shipments without paper AWB. For destinations where a paper AWB might be required due to regulatory, operational, or other reasons, we will print the paper AWB for you, based on the air waybill data transmitted.

As we work towards our goal of moving away from paper air waybills, we encourage you, our customer, to take the necessary steps to join us in this effort that will result in multiple benefits for everyone involved in the air freight industry.

e-AWB: 2 EASY STEPS

  1. Join the IATA Multilateral e-AWB Agreement. This agreement covers the terms and conditions found on the reverse side of traditional paper AWBs. See the IATA website for details.
  2. Transmit air waybill data before cargo acceptance at the terminal. Data can be delivered using IATA's EDI Cargo IMP (FWB) messages or via web tool. This covers the front side of a traditional paper AWB.

e-BOOKING: A SIMPLE SOLUTION

Air Canada Cargo's new e-Booking tool is e-AWB compatible and makes online booking of cargo an easy proposition.

FIND OUT MORE

To learn more about e-AWB, our e-Booking tool or any of our other e-services, visit those areas of our website, or contact your local Air Canada Cargo representative.

Air Canada Cargo has service to and from 13 European cities all year round, including daily flights to London, Paris, Frankfurt and Munich

TO EUROPE
ROUTE AIRCRAFT DEPART ARRIVE FREQUENCY
YYZ – AMS Boeing 767-300ER 20:25 21:55 10:35 .23.5.7
YYZ – BCN Boeing 767-300ER 21:10 10:55 .2..5.7
Ends January
YUL – BRU A333 20:10 09:00 1.34567
YUL – CDG Boeing 777-300ER 20:10 08:45 Daily
YYZ – CDG Boeing 787-8 20:40 09:50 Daily
YYZ – CPH Boeing 767-300ER 21:05 10:45 .2.4.67
YYZ – DUB Boeing 767-300ER 20:55 08:25 .2.4.6.
YUL - FCO Boeing 767-300ER 20:50 11:10 .2.4.6.
Ends January
YYZ – FCO Boeing 767-300ER 20:10 11:05 .3.5..
Ends January
YUL – FRA A333 17:20 06:30 Daily
YYZ – FRA Boeing 777-300ER 17:00 06:30 Daily
YYZ – FRA A333 21:25 11:10 Daily
YYC – FRA A333 17:25 11:05 Daily
YUL – GVA A333 20:55 10:05 .2.4567
YYZ – IST Boeing 767-300ER 16:35 10:25 1.3.5..
YHZ – LHR Boeing 767-300ER 23:25 09:15 12.4.6.
YYT – LHR A319 01:40 09:15 1..4.6.
YUL – LHR A333 20:00 07:30 Daily
YOW – LHR Boeing 767-300ER 21:50 09:35 Daily
YYZ – LHR Boeing 777-300ER 20:35 08:25 Daily
YYZ – LHR Boeing 767-300ER 18:25 06:25 Daily
YYZ – LHR Boeing 787-8 23:55 11:15 Daily
YYZ – LHR Boeing 767-300ER 08:25 20:30 Daily
YYC – LHR Boeing 767-300ER 18:00 10:10 Daily
YVR – LHR Boeing 777-300ER 17:55 11:15 Daily
YYZ – MUC A333 20:10 10:00 Daily
YYZ – TLV Boeing 787-8 17:00 10:15 ...4567
YYZ – ZRH Boeing 767-300ER 16:40 06:25 1.34.67

TO EUROPE
ROUTE AIRCRAFT DEPART ARRIVE FREQUENCY
AMS – YYZ Boeing 767-300ER 12:05 15:40 1.34.6.
BCN – YYZ Boeing 767-300ER 12:30 15:40 1.3..6.
Ends January
BRU – YUL A333 10:30 13:25 12.4567
CDG – YUL Boeing 777-300ER 13:05 15:40 Daily
CDG – YYZ Boeing 787-8 11:30 14:50 Daily
CPH – YYZ Boeing 767-300ER 12:15 15:55 1.3.5.7
DUB – YYZ Boeing 767-300ER 10:05 12:35 ..3.5.7
FCO – YUL Boeing 767-300ER 12:40 16:15 ..3.5.7
Ends January
FCO – YYZ Boeing 767-300ER 11:35 16:40 .2.4.6.
Ends January
FRA – YUL A333 13:30 16:45 Daily
FRA – YYZ Boeing 777-300ER 10:00 13:35 Daily
FRA – YYZ A333 17:10 19:50 Daily
FRA - YYC A333 10:30 13:20 Daily
GVA – YUL A333 11:50 15:10 1.3.567
IST – YYZ Boeing 767-300ER 11:00 16:20 .2.4.6.
LHR – YHZ Boeing 767-300ER 11:10 15:05 Daily
LHR – YYT A319 11:10 13:25 1..4.6.
LHR – YUL A333 13:00 16:30 Daily
LHR – YOW Boeing 767-300ER 12:05 15:55 Daily
LHR – YYZ Boeing 777-300ER 12:00 15:50 Daily
LHR – YYZ Boeing 767-300ER 18:00 22:20 Daily
LHR – YYZ Boeing 787-8 15:00 19:00 Daily
LHR – YYZ Boeing 767-300ER 09:00 13:20 Daily
LHR – YYC Boeing 767-300ER 13:30 15:55 Daily
LHR – YVR Boeing 777-300ER 14:25 17:00 Daily
MUC – YYZ A333 11:50 16:05 Daily
TLV – YYZ Boeing 787-8 10:55 16:55 1...567
ZRH – YYZ Boeing 767-300ER 09:25 13:40 12.45.7

NETWORK STRENGTH
Take advantage of easy connections to and from anywhere in Canada, the US, Latin America and Asia, thanks to our global network of over 300 cities, served with our interline partnerships and trucking services that connect more than 70 European cities.

NETWORK GROWTH
Our European reach is expanding, with service to six new European cities starting in spring 2016, including year-round service to Lyon and seasonal service to Budapest, Gatwick, Glasgow, Prague and Warsaw.

BOOK TODAY
You can book online directly using our new e-Booking tool, or by calling your local Air Canada Cargo representative.
* All flights are subject to change without notice

Last year, we introduced a simplified pricing for our AC Absolute° solution, and we hinted that more enhancements were coming.

We're pleased to announce that requests for AC Absolute° bookings can now be made online via a dedicated link on our new e-Booking tool.

JUST A CLICK AWAY

Once logged into the e-Booking tool, you can enter the specific requirements for leasing active containers (container type, size, quantity, set temperature, etc.) and the desired dates for the transportation of your shipment on a simple form.

After you submit a request, you will receive a message summarizing your order. You'll receive a final booking confirmation once the container is ordered and space is secured on the chosen flight.

TAKING YOUR BUSINESS FURTHER

This new function is part of a set of process enhancements we've introduced to AC Absolute°. Here's what you can continue to expect when choosing AC Absolute° and Air Canada Cargo:

  • Simplified and competitive leasing rates for Envirotainer and CSafe containers
  • Easy-to-read decision charts to help you determine when to order, which fees apply and when
  • Expedited tarmac times
  • Dedicated staff trained in quality handling of AC Absolute° shipments
  • Full compliance with IATA regulations
  • Growing network of AC Absolute° certified locations

We remain focused and dedicated to improving your customer experience for these highly specialized temperature-controlled shipments. You may also continue to reserve AC Absolute° shipments by calling your local Air Canada Cargo representative or call centre.

ABOUT e-BOOKING

e-Booking is an easy-to-use booking and management system for Air Canada Cargo customers. Get a confirmed booking, see all your shipments, and create electronic air waybills in just a few steps. Visit our website to learn more about e-Booking.

In addition to the daily direct service between Phoenix and Toronto, Air Canada Cargo offers wide-body cargo service to and from the cities of Tucson and Nogales, Arizona as well.

With the city of Tucson developing into a new technological hub, and the city of Nogales becoming a key cross-border trading region with Mexico, there's no better time for Air Canada Cargo's simple and convenient service, connecting Arizona to our global network.

TAKING CARGO FURTHER

With Arizona representing just three cities in our more than 300 destination global network, Air Canada Cargo can take your cargo further than you may believe.

Book your cargo to or from anywhere in our network by using our new e-Booking tool, download our new iOS application in the App Store, or speak to your local Air Canada Cargo representative - Air Canada Cargo is everywhere you need us to be.

Investing in technology to better serve our customers is an important part of our mission.

This year alone, Air Canada Cargo has launched a fresh new website with a unique and dedicated e-Booking tool to simplify online bookings and the use of electronic air waybills, as well as a new stand-alone mobile app.

Multiple behind-the-scenes initiatives have also been introduced. We've invested in new software for our call center in Toronto for an enhanced caller experience, rolled out a central toll-free Canada-wide telephone number for customer service. We continue to expand our iLynx and iRamp technology to stations across our network to increase efficiencies in our warehouses.
Starting October, Air Canada Cargo customers will notice another enhancement. Air Canada is migrating to a new accounting system that will affect the timing and appearance of invoices.

You will see changes reflected beginning Oct. 1, 2015. Here's what you can expect:

  • IATA format invoices
  • Separate invoices for export and import shipments
  • Invoices delivered to by email as PDF attachments

Sample invoices and reports are available for download so you can familiarize yourself with the new format.

We will continue to innovate to better serve you. For any questions related to your invoices, or to update the email address for your company please contact acevolve@aircanada.ca.

We're pleased to announce the start of direct, year-round service to Delhi and Dubai, both operated with our newest 787-9 Dreamliner aircraft!

DELHI, INDIA
Service between Toronto and Delhi starts November 1, 2015.

ROUTE DEPART ARRIVE FREQUENCY
YYZ > DEL 20:55 20:25 1.3.5.7
DEL > YYZ 00:45 05:00 .23.5.7

Service between Toronto and Dubai starts November 3, 2015.
ROUTE DEPART ARRIVE FREQUENCY
YYZ > DXB 20:55 18:40 .2.4.6.
DXB > YYZ 23:55 05:00 .3.5.7

EVEN MORE IN 2016!

There are even more routes coming in 2016:

  • London Gatwick - May 19
  • Prague - May 29
  • Casablanca - June 3
  • Budapest - June 10
  • Glasgow - June 13
  • Warsaw - June 16
  • Lyon - June 16
  • Brisbane - June 17

    • FIND OUT MORE

    For more information on Air Canada Cargo service to Delhi or Dubai contact your local Air Canada Cargo representative orbook online today using our new e-Booking tool.

Air Canada Cargo is pleased to announce that a NEW cargo dedicated version of our popular mobile application is now available from the Apple App Store.

This new application is a stand-alone version uniquely designed for Air Canada Cargo customers. Download it today!

You can continue to use the current version until the next update to the Air Canada mobile applcation. Upon opening the Air Canada Cargo section, you will be prompted to download the new app.

Once you've downloaded the new Air Canada Cargo app, you can continue to manage your shipments on the go and receive notifications, all in a fresh new interface.

ABOUT OUR APP

Our mobile application for Apple iOS allows you to easily track your shipments, find flights, view schedules and receive notifications about your shipments, all from a single location.

Find out why thousands of Air Canada Cargo customers around the world use the app every day.

Download it today!

Dear Valued Customer,

We regularly evaluate our pricing structure to ensure we continue to provide the best quality and customer service and are aligned with current market conditions, while remaining competitive.

Although Envirotainer is imposing a 3% general rate increase to both their E technology containers, Air Canada Cargo is pleased to announce a decision to maintain its current active container lease pricing and not impose any increases, except for the Envirotainer RAP e2.

October 1, 2015 pricing for active temperature-controlled containers will be as follows:

Envirotainer

CSafe

Dry Ice

Electric

Electric

RKNt1

RAPt2

RKNe1

RAPe2

AcuTemp RKN

5 Day Lease Fee (USD$)

$1,490

$2,200

$3,220

$7,880

$3,220

Additional Day Fee (starts on 6th day)

$309

$486

$733

$1,835

$733

The updated AC Absolute° pricing will be available on our website as of October 1.

Fast, paperless, accurate… and within your reach!

Over the past two years, we at Air Canada Cargo have worked closely with our customers to increase the use of e-AWB across our domestic and global networks.

e-AWB reduces errors, improves accuracy and speeds up processing times,  benefitting all those involved with air cargo.

We’re committing to providing the tools shippers and forwarders need to submit air waybills electronically and reap all the benefits of e-AWB.

Introducing e-Booking and Enhanced CPS

We’ve introduced tools and resources to make e-AWB easily accessible to all shippers and forwarders, including those without EDI capabilities:

  • e-Booking – Now available to Air Canada Cargo account holders on our website, our e-Booking tool makes it easy to book all types of shipments online, including specialized shipments, and submit an e-AWB.
  • Enhanced CPS – Users of Cargo Portal Services can now book specialized shipments on CPS, making it possible to use e-AWB functionality in CPS for most bookings, not just those booked as general cargo.

What You Can Do Today

If you are an Air Canada Cargo account holder and you would like to make the switch to e-AWB, here’s what you can do today:

Join Us!

Visit our website for more information, or to apply for an Air Canada Cargo account if your company doesn’t already have one.

We’re committed to reducing paper waste in our industry and improving efficiencies. Go digital, and join us!

Get online with Air Canada Cargo's new e-booking tool! Booking shipments online is now easier than ever.

Our new e-booking tool makes booking and managing your shipments fast and easy. In minutes, book general and specialized shipments to anywhere in our global network, complete with e-AWB and estimated price. Or manage multiple shipments at a glance from a single dashboard.

Get Online

If you are an Air Canada Cargo account holder, you can get started with e-booking today.

A representative from your company, who will become the administrator for your company's e-bookings with Air Canada Cargo, can apply to create an e-booking account.
Don't have an Air Canada Cargo account? Apply today!

Discover aircanadacargo.com

We're proud to showcase our updated website! You'll find all the news, tools and references you need in a clean, modern interface that is easy to navigate.

Find out more about e-booking, our network and shipping solutions, or keep up with Air Canada Cargo news, all on aircanadacargo.com, or speak to your local Air Canada Cargo representative.

5 reasons for shipping to and from Japan with Air Canada Cargo.

5 direct routes

  • Vancouver ↔ Narita
  • Calgary ↔ Narita
  • Toronto ↔ Narita
  • Toronto ↔ Haneda
  • Vancouver ↔ Osaka

4 daily flights (and sometimes a fifth)

  • 4 flights daily to and from Tokyo
  • and 5 flights per week to and from Osaka

3 methods of getting your shipment there

  • Flights from anywhere in our network
  • Connections with our interline partnerships
  • Further access via our extensive trucking network

2 Tokyo airports served

  • Narita International Airport
  • Haneda Airport

1 carrier that connects it all: Air Canada Cargo

Speak with your local Air Canada Cargo representative for more details.

Schedule is subject to change without notice.

With more than 560 flights a week to and from Europe, Air Canada Cargo has more service than ever! Take advantage of the new routes, the increased frequencies and added capacity - available now!

ROUTE FREQUENCY
Amsterdam ↔ Toronto Daily July 3
Athens ↔ Toronto Daily
Athens ↔ Montreal 4 times per week
Barcelona ↔ Toronto Daily June 29
Barcelona ↔ Montreal 3 times per week
Brussels ↔ Montreal Daily
Copenhagen ↔ Toronto Daily
Dublin ↔ Toronto 11 times per week
Edinburgh ↔ Toronto 5 times per week as of July 1
Frankfurt ↔ Calgary Daily
Frankfurt ↔ Ottawa Daily
Frankfurt ↔ Toronto Twice daily
Frankfurt ↔ Montreal Daily
Geneva ↔ Montreal Daily
Istanbul ↔ Toronto Daily
Lisbon ↔ Toronto 4 times per week as of July 3
London ↔ Vancouver Daily
London ↔ Edmonton 3 times per week
London ↔ Calgary 11 times per week
London ↔ Toronto Four times daily
London ↔ Ottawa Daily
London ↔ Montreal Daily
London ↔ Halifax Daily
London ↔ St. John's Daily
Madrid ↔ Toronto 6 flights per week as of July 2
Manchester ↔ Toronto 6 flights per week as of July 4
Milan ↔ Montreal 5 times per week
Munich ↔ Toronto Daily
Nice ↔ Montreal 3 times per week
Paris ↔ Toronto Twice Daily
Paris ↔ Montreal Twice Daily
Rome ↔ Toronto Daily
Rome ↔ Montreal Daily
Tel Aviv ↔ Toronto Daily
Venice ↔ Toronto 5 times per week
Venice ↔ Montreal 2 times per week
Zurich ↔ Toronto Daily

Service to Europe
Connect easily to any of our flights to Europe from anywhere in our extensive network in Canada, the US, Latin America, and Asia. Ship beyond any of our European destinations with our trucking or interline services.

Service from Europe
Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America, and Asia quick and convenient.

FIND OUT MORE
Contact your local Air Canada Cargo representative.

Schedule and aircraft type are subject to change without notice.

Direct year-round service between Toronto and Amsterdam is in full swing with daily service starting July 3.

UPCOMING - DELHI!
Starting November 1, Air Canada Cargo will have direct year-round service between Toronto and Delhi, India. Operating four times a week on a Boeing 787 Dreamliner aircraft.

UPCOMING - DUBAI!
Also, starting November 3 will be direct year-round service between Toronto and Dubai, in the United Arab Emirates. Operating three times a week on a Boeing 787 Dreamliner aircraft.

FIND OUT MORE
Contact your local Air Canada Cargo representative for any information about our routes and services.

On Friday, June 12, CIFFA recognized Air Canada with the Outstanding Community Contribution award at the annual Eastern Region FCA (Forwarders Celebrating Associates) Gala organized by CIFFA, the Canadian International Freight Forwarders Association.

The award was based on Air Canada's community contributions through the Air Canada Foundation.

FCA Leadership Awards are given in four categories, Environmental Excellence, Humanitarian Excellence, Excellence in Innovation and Outstanding Community Contributions, in each of three Canadian regions, Central, Eastern and Western.

Cargo General Sales Manager for Canada Matthieu Casey, Regional sales manager Emmanuelle Etur along with the Cargo Montreal sales teams were at the gala to receive the award.

"It is a privilege to receive this kind of award in front of our colleagues, industry peers and customers" says Mr. Casey. "Corporate involvement in the community is a key part of the culture and business of Air Canada, and being recognized for that is great incentive to continue achieving our goals."

Take advantage of double daily service to Paris!

ROUTE

FLIGHT

DEPARTURE

ARRIVAL

STARTING

Montreal - Paris

AC 870

20:55

9:35

Ongoing

Montreal - Paris

AC 884

18:45

7:35

Starting June 11

Toronto - Paris

AC 880

19:30

8:35

Ongoing

Toronto - Paris

AC 886

23:10

12:40

Starting June 16

Paris - Montreal

AC 871

13:05

14:25

Ongoing

Paris - Montreal

AC 885

14:45

16:30

Starting June 12

Paris - Toronto

AC 881

11:00

13:00

Ongoing

Paris - Toronto

AC 887

12:25

14:45

Starting June 17

NETWORK STRENGTH
Air Canada Cargo's interline partnerships and extensive trucking network provide additional access to almost anywhere in Europe, or farther to Canada, the US, Latin America, Asia and beyond.

FIND OUT MORE
For more information, contact your local Air Canada Cargo representative.

Schedule and aircraft type subject to change without notice.

Air Canada Cargo is pleased to announce even more widebody capacity between Los Angeles and Toronto, with a Boeing 777-200LR aircraft now operating daily.

This significant increase in cargo capacity complements our daily widebody service between Los Angeles and Vancouver, operated with a Boeing 767-300ER aircraft.

Route

Aircraft

Departure

Arrival

Toronto → Los Angeles

Boeing 777-200LR

08:00

10:05

Los Angeles → Toronto

Boeing 777-200LR

11:35

19:10

Vancouver → Los Angeles

Boeing 767-300ER

08:45

11:38

Los Angeles → Vancouver

Boeing 767-300ER

13:10

15:54

GOING FURTHER
Air Canada Cargo's extensive interline and trucking networks provide further access to the US, Canada, South America, Europe, Asia and beyond.

FIND OUT MORE
For more information, contact your local Air Canada Cargo representative.

Schedule and aircraft type subject to change without notice.

To better serve you, Air Canada Cargo is introducing a new, single toll-free number for customer service across Canada.

Effective June 22, all bookings, rate and customer service inquiries in Canada can be made by dialing: 1-800-387-4865

Menu options will guide your call, and you will be routed to a specialist who will be happy to assist you. Our new number will replace all existing local numbers for operations, sales and bookings.

Additional Contact

You can continue visiting our website to obtain information about products, services, schedules, fleet, or track your shipments. Or download our mobile app to manage your shipment any time from your mobile device.

On Thursday, May 7, Air Canada Cargo won the Humanitarian Excellence award at the annual Central Region FCA (Forwarders Celebrating Associates) Gala organized by CIFFA, the Canadian International Freight Forwarders Association. The award was based on Air Canada's contributions to humanitarian efforts through the Air Canada Foundation, and on Air Canada Cargo's assistance with humanitarian shipments.

FCA Leadership Awards are given in four categories, Environmental Excellence, Humanitarian Excellence, Excellence in Innovation andOutstanding Community Contributions, in each of three Canadian regions, Central, Eastern and Western.

Cargo General Sales Manager for Canada Matthieu Casey, Regional sales manager Ken McDonald along with the Cargo YYZ sales and operations teams were at the gala to receive the award.

The galas for the Eastern and Western region will be held later.

“We take great pride in being recognized for an award like this,” says Matthieu. “By assisting organizations that help people around the world at the worst of times, Air Canada makes a difference. We are all part of that, and in working to achieve Air Canada's goals, we ensure that this support will be there for the long term.”

Air Canada Cargo now has direct service to Osaka and additional capacity to Tokyo Narita.

OSAKA
Air Canada Cargo now operates service between Vancouver and Osaka up to 5 times a week, on a Boeing 767-300ER aircraft.

NARITA
Direct service between Toronto and Tokyo Narita resumes, now upgauged to a Boeing 787-8 Dreamliner aircraft, complementing existing service between Toronto and Tokyo Haneda, as well as Vancouver and Tokyo Narita.

Route

Flight

Aircraft

Frequency

Change

Toronto - Hong Kong

015

77L

Daily

Added capacity as of March 28

Toronto - Shanghai

087

77L

Daily

Added capacity for the month of May

Toronto - Beijing

031

77W

Daily

Ongoing

Toronto - Haneda

005

77W

Daily

Aircraft change as of March 28

Toronto - Narita

001

788

Daily

Seasonal starting May 1

Calgary - Narita

009

763

Daily

Frequency increase as of May 31

Vancouver - Incheon

063

788

Daily

Upgauge as of March 1

Vancouver - Shanghai

025

788

Daily

Ongoing

Vancouver - Beijing

029

77W

Daily

Ongoing

Vancouver - Narita

003

788

Daily

Ongoing

Vancouver - Hong Kong

007

77W

Daily

Ongoing

Vancouver - Osaka

1951

763

123.5.7

Seasonal starting May 1



NETWORK STRENGTH
Take your cargo farther in Asia with our interline partnerships and extensive trucking network. And connect easily through multiple points in our Canadian, US, Latin American, and European network.

FIND OUT MORE
To find out more about our schedule, contact your local Air Canada Cargo representative.

Schedule and aircraft type are subject to change without notice.

With direct, year-round service to Amsterdam starting June 4, Air Canada Cargo now has direct service to 21 cities across the UK, Ireland and Europe, with connections to over 50 more! Take advantage of new routes, increased frequencies on seasonal routes and added capacity starting today.

New!

  • Amsterdam: Service from Toronto starts June 4, increase to daily as of July 3, Boeing 767-300ER
  • Rome
    -     From Toronto, now three times weekly, increase to daily on May 1, A333 aircraft;
    - From Montreal, five times weekly starting May 15, increase to daily June 1. Boeing 767-300ER
  • Venice
    - NEW!     From Montreal, two flights a week starting May 13, Boeing 767-300ER
    - From Toronto, five flights a week, Boeing 767-300ER

Increased Frequencies

  • Paris: Double daily flights start June 11 from Montreal, and June 16 from Toronto
  • Dublin: Regular daily service from Toronto starts May 1, additional flights 4 times weekly starts July 13

Our additional seasonal routes to cities like Athens, Barcelona, Edinburgh, Lisbon, Madrid, Manchester, Nice, Rome and Venice complement our regular year-round service to Brussels, Copenhagen, Frankfurt, Geneva, Istanbul, London, Munich, Milan, Paris, Tel Aviv, and Zurich.

Service to Europe

Connect easily to any of our flights to Europe from anywhere in our extensive network in Canada, the US, Latin America, and Asia. Ship beyond any of our European destinations with our trucking or interline services.

Service from Europe

Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America, and Asia quick and convenient.


Route

Start Date

Frequency

Toronto - Athens

May 1

DAILY as of June 19

Montreal - Athens

May 2

5 flights weekly as of June 7

Toronto - Barcelona

May 8

DAILY as of June 7

Montreal - Barcelona

May 10

8 flights weekly as of July 1

Toronto - Edinburgh

June 16

5 flights weekly as of July 3

Ottawa - Frankfurt

March 28

DAILY as of June 1

Toronto - Lisbon

June 8

4 flights weekly as of July 3

Toronto - Madrid

June 3

6 flights weekly as of July 2

Toronto - Manchester

June 28

6 flights weekly as of July 4

Montreal - Nice

May 19

3 flights weekly

Toronto - Rome

March 29

DAILY as of May 7

Montreal - Rome

May 15

DAILY as of June 2

Toronto - Venice

May 13

5 flights weekly as of June 21

Service from Europe

Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America, and Asia quick and convenient.


Route

Start Date

Frequency

Athens - Toronto

May 3

DAILY as of June 19

Athens - Montreal

May 2

5 flights weekly as of June 7

Barcelona - Toronto

May 9

DAILY as of June 7

Barcelona - Montreal

May 10

8 flights weekly as of July 1

Edinburgh - Toronto

June 17

5 flights weekly as of July 3

Frankfurt - Ottawa

March 29

DAILY as of June 1

Lisbon - Toronto

June 9

4 flights weekly as of July 3

Madrid - Toronto

June 4

6 flights weekly as of July 2

Manchester - Toronto

June 29

6 flights weekly as of July 4

Nice - Montreal

May 20

3 flights weekly

Rome - Toronto

March 30

DAILY as of May 7

Rome - Montreal

May 16

DAILY as of June 2

Venice - Toronto

May 14

5 flights weekly as of June 21

FIND OUT MORE

For more information about cargo capacity or to book, please contact your local Air Canada Cargo representative.

Schedule and aircraft type subject to change without notice.

Air Canada Cargo is pleased to announce extended service to Rome FCO from Toronto and Montreal.

Regular seasonal service on this key route continues through to January 2016.

  • Toronto-Rome will operate three times weekly with Boeing 767-300ER aircraft starting March 28, with daily service starting May 7.

  • Montreal - Rome will operate three times weekly with Boeing 767-300ER aircraft starting May 8, with daily service starting June 2.

Looking Ahead: Europe Schedule Highlights for 2015

  • Amsterdam: Year-round daily direct service starts June 3, Boeing 767-300ER
  • Montreal - Venice: Seasonal service starts May 3, 2 flights weekly, Boeing 767-300ER
  • Toronto - Barcelona: Service starts May 15, daily service starting June 2 season extended until January 2016.
  • Paris double-daily: Additional flights from Toronto and Montreal from June to September, Boeing 767-300ER
  • Frankfurt: Seasonal service from Ottawa starts March 28 Boeing 767-300ER

Find Out More

Find out more about our schedule, please contact your local Air Canada Cargo representative.

Air Canada Cargo is pleased to announce that AC Absolute° shipments are now available from several new locations around the world:

  • Amsterdam (AMS)
  • Glasgow (GLA)
  • Manchester (MAN)
  • Milan (MXP)
  • Munich (MUC)
  • Portland (PDX)
  • Vienna (VIE)

AC Absolute° is now offered at over 30 certified locations throughout our network, spanning from Japan, Australia, Brazil, Chile, Canada, USA, Israel and many more locations throughout Europe.

AC Absolute° is Air Canada Cargo’s active temperature-controlled solution designed for temperature-sensitive commodities that require precise temperature conditions. A selection of active temperature-controlled containers is available, using dry ice or electric-based technologies to maintain the required temperature range.

For a complete list of AC Absolute° stations or more information about the solution, visit the AC Cool Chain section, or contact your local Air Canada Cargo representative.

DuPont™ Tyvek® Air Cargo Covers are now offered as an optional value-added feature for AC Fresh and AC Pharmacair shipments originating in Montreal and Rio de Janeiro.
Available in LD7 pallet size, DuPont™ Tyvek ® Air Cargo Covers can be reserved with Air Canada Cargo at the time of booking. They are also available for shipments originating from Lima, Bogota, Santiago, Frankfurt, Copenhagen and Istanbul, with the aim to expand to other Air Canada Cargo stations soon.
Tyvek ® Air Cargo Covers are specifically engineered to address the threat of cold chain breaks during air transit - when temperature-sensitive products are at the greatest risk for temperature excursions. Validated in a wide variety of applications worldwide, Tyvek ® air cargo covers provide:

  • Proven protection against temperature excursions caused by extreme solar radiation
  • Breathability, allowing oxygen to reach the product avoiding suffocation and damage
  • Breathable barrier allowing excess moisture to escape
  • Protection from physical hazards such as rain, dust, and insects
  • Easy installation

For additional information on the covers, please visit www.aircargocovers.dupont.com.
For any additional information on how to use these covers on your Air Canada Cargo shipment, please contact your local Air Canada Cargo station, or visit us at www.aircanadacargo.com.
Air Canada offers the use of DuPont™ Tyvek ® Air Cargo Covers for the convenience of its customers, at their request. The use of the covers are at the customer's own risks and perils. Air Canada does not provide any warranty, express or implied. Without limitation, Air Canada excludes any warranty for hidden defects, merchantability or fitness for a particular purpose.

Air Canada Cargo has more capacity to Asia thanks to aircraft upgauges and new seasonal service to Osaka, Japan. Take a look!

Seoul: Boeing 787 Aircraft as of March 2

Starting March 2, a 787-8 Dreamliner aircraft will operate on our Vancouver - Seoul route, for extra capacity every day.

May 1 Osaka Starts and Service to Narita Resumes

Direct service between Vancouver and Osaka, Japan starts May 1, operating up to five times per week with a 767-300ER aircraft.

Plus, daily 787 service between Toronto and Tokyo Narita resumes, complementing existing service to Tokyo Haneda.

Route Flight Aircraft Frequency
YVR – KIX AC1951 763 .23.5.7
+ day 1 as of June 1
KIX – YVR AC1952 763 1.3.5.7
+ day 2 as of June 2
YYZ – NRT AC001 788 DAILY
NTR – YYZ AC002 788 DAILY

Connect easily to Vancouver from multiple points within our network in Canada, the U.S., Latin America and Europe.

Looking Ahead

It's time to plan for the multiple opportunities presented by more aircraft upgauges and new routes, all starting on March 28.

  • Hong Kong: Flight 015/016 YYZ - HKG - YYZ, aircraft upgauge to 777L
  • Tokyo Haneda: Flight 005/006 YYZ - HND - YYZ, aircraft upgauge to 777W
  • Sydney: Flight 033/034 YYZ - SYD - YYZ, aircraft upgauge to 777L
  • Rome: YYZ – FCO - YYZ, start of seasonal service
  • Frankfurt: YOW – FRA – YOW, start of seasonal service

Did you know that Air Canada can also ship your motorcycle?

This convenient service is available from Montréal, Toronto and Vancouver to multiple destinations around the world. When your travel is booked with Air Canada, you'll benefit from a special rate for your motorcycle.

Find Out More

For more information on shipping your motorcycle with Air Canada Cargo, please contact us:

MONTRÉAL: 1-800-361-2159 yulff.lcacc@aircanada.ca
TORONTO: 1-800-387-4865 yyzff.acconnect@aircanada.ca

Air Canada Cargo has appointed Network Cargo Systems International as its general sales agent in Mexico and the Caribbean, effective February 2, 2015.

“As our capacity and network continues to expand, it is critical that Air Canada Cargo continues to strengthen its commercial presence in Mexico and the Caribbean. Choosing NCS reflects our commitment to the region, and to our partners and customers,” says Rene Rojas, General Manager, Cargo Sales and Services - South America/Mexico and the Caribbean.

For more information about our service from Mexico and the Caribbean, or to find your NCS local representative, please visit the Contact Us section.

2014

Air Canada Cargo is pleased to introduce DuPont TM Tyvek® Air Cargo Covers, now offered as an optional value-added feature for AC Fresh and AC Pharmacair shipments.

“Further to testing the DuPont TM Tyvek® Air Cargo Covers on perishable and pharmaceutical shipments, and given their success and acceptance in the marketplace, we are pleased to provide our customers with this value added offering”, said Vito Cerone, Director, Marketing and Cargo Sales, Americas.

Tyvek® Air Cargo Covers are specifically engineered to address the threat of cold chain breaks during air transit - when temperature-sensitive products are at the greatest risk for temperature excursions. Validated in a wide variety of applications worldwide, Tyvek® air cargo covers provide:

  • Proven protection against temperature excursions caused by extreme solar radiation
  • Breathability, allowing oxygen to reach the product avoiding suffocation and damage
  • Breathable barrier allowing excess moisture to escape
  • Protection from physical hazards such as rain, dust, and insects
  • Easy installation

"We are proud of our long-standing collaboration with Air Canada Cargo to protect perishable and temperature sensitive products through cold chain. Air Canada Cargo is deeply committed to offering the best cold chain solutions to their customers and was one of the earliest adopters of Tyvek® Air Cargo Covers,” said Diego Boeri, DuPont TM Tyvek® Global Business Director. “We are pleased that Air Canada Cargo is extending this service broadly across their network and look forward to collaborating on future cold chain protection innovations for customers shipping perishable and pharmaceutical products.”

DuPont TM Tyvek® Air Cargo Covers are currently being offered for shipments originating from Lima, Bogota, Santiago, Frankfurt, Copenhagen and Istanbul, with the aim to expand to other Air Canada Cargo stations soon. They are available in LD7 pallet size and can be reserved with Air Canada Cargo at the time of booking.

For additional information on the covers, please visit www.aircargocovers.dupont.com.

For any additional information on how to use these covers on your Air Canada Cargo shipment, please contact your local Air Canada Cargo station, or visit us at www.aircanadacargo.com.

Air Canada offers the use of DuPont™ Tyvek® Air Cargo Covers for the convenience of its customers, at their request. The use of the covers are at the customer’s own risks and perils. Air Canada does not provide any warranty, express or implied. Without limitation, Air Canada excludes any warranty for hidden defects, merchantability or fitness for a particular purpose.

Live animal shipments to Haneda airport (Tokyo International, HND) can resume starting October 26.

Live animal shipments to Haneda airport have been suspended since September 10 due to a customs and quarantine issue. This ban does not apply to shipments to Narita International Airport (NRT). Please contact aclive@aircanada.com if you have any questions regarding live animal shipments to HND.

Air Canada Cargo was awarded the Outstanding Community Contribution Leadership Award at the CIFFA Western Region Forwarders Choice Awards last week in BC!

Stephen Phillips, Regional Manager, Cargo Sales Western Canada told us, "We were recognized for our employees supporting both our national corporate programs as well as undertaking local community initiatives. Our corporate programs included the Air Canada Foundation's Breakfast Clubs of Canada, Pathways to Education, and Ride to Conquer Cancer initiatives, as well as support of amateur sports through our Commercial Services initiatives. Last year during our YVR Customer Event, we organized a give-back program to the YWCA's Crabtree Corner, which provides a range of programs and services to help the most marginalized women and families in one of the country's poorest neighbourhoods - Vancouver's Downtown Eastside. Some of the other local initiatives we were involved in included a food drive for the Food Bank of Greater Vancouver at Christmas, and helping out at a soup kitchen."

Earlier this year, Air Canada Cargo won the Innovation Award at CIFFA's Central Region Forwarders Choice Awards for their Cargo mobile app, which allows forwarders to track their shipments, verify flight schedules and receive real-time Cargo Status notification updates on a variety of smartphones.

As directed by the Government of Canada’s sanctions against Russia, please be advised that effective immediately Air Canada Cargo must embargo the following cargo shipments which have a final destination in Russia:

  • Military equipment
  • Oil field and oil exploration equipment

The embargo will remain in place till advised otherwise. For more information, please visit Canada’s Foreign Affairs, Trade and Development website.

Air Canada Cargo's new direct non-stop service between Toronto and Lisbon, Portugal starts June 21!

Route Flight* Aircraft Departure Arrrival Frequency
YYZ-LIS RV 1916 763 22:35 10:55 (+1) 1.3..6.
LIS-YYZ RV 1917 763 12:25 15:35 .2.4..7

Take advantage of easy connections from anywhere in Canada, the U.S. and Latin America.

Find Out More

Contact your local Air Canada Cargo representative.

*RV indicates an Air Canada rouge flight number. Schedule is subject to change without notice.

Air Canada Cargo is pleased to introduce its new direct year-round service to and from Milan Malpensa (MXP) starting June 18.

This complements our existing year-round direct service to key European gateways such as Brussels, Copenhagen, Geneva, Frankfurt, London, Munich, Paris, Zurich,Dublin, as well as seasonal service to Rome and Venice, Manchester, Madrid, Barcelona, Edinburgh.

Network Strength

Connect easily to Milan from anywhere in our extensive network in Canada, the US, Latin America and Asia.

Ship beyond Milan to Florence, Bologna, Genova, Turin and Venice with our trucking services.


Route 		Flight Aircraft Departure Arrrival Frequency
YYZ-MXP AC 842 763 20:25 10:50 (+1) 1.3.567
MXP-YYZ AC 843 763 12:20 15:40 .2.4567

More Europe Coming Soon!

New and seasonal flights are in full swing with service to and from Edinburgh, Lisbon, Madrid and Manchester starting in the next few weeks.

Shipping from Europe?

Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America and Asia quick and convenient.

Toronto - Edinburgh RV 1904 12-Jun
Edinburgh - Toronto RV 1905 13-Jun
Toronto - Milan AC 842 18-Jun (year-round)
Milan - Toronto AC 843 19-Jun (year-round)
Toronto - Lisbon RV 1916 21-Jun
Lisbon - Toronto RV 1917 22-Jun
Toronto - Madrid AC 836 25-Jun
Madrid - Toronto AC 837 26-Jun

Find Out More


Contact your local Air Canada Cargo representative to book or for more information.

*RV indicates an Air Canada rouge flight number. Schedule is subject to change without notice.

As of July 1, Air Canada Cargo has more options than ever before to ship your freight to and from Japan with its new year-round, daily direct service to and from Tokyo's Haneda Airport.

A central hub close to downtown Tokyo, Haneda is the second busiest airport in Asia and one of the world's top five busiest airports.

Our cargo service includes access to the state-of-the-art Tokyo International Cargo Terminal, offering a general and temperature-controlled warehouse, a dedicated pharmaceutical center and dedicated medical room.

Service to Haneda complements our existing daily services to Narita International Airport from Calgary, Toronto and Vancouver.

Network Strength


Our interline partnerships allow for easy connections to points beyond in Japan, as well as key Asian markets such as Singapore, Manila, Bangkok and Jakarta.

YYZ-HND AC 005 Dep. 13:00 Arr. 14:55 (+1) DAILY
July 1 77W
July 15 788*
HND-YYZ AC 006 Dep. 17:40 Arr. 16:40 DAILY
July 2 77W
July 16 788*

*Flight operated by our new Boeing 787 Dreamliner aircraft starting July 16!

Find Out More

Contact your local Air Canada Cargo representative for details.

Rome has kicked off our European service expansion for 2014, with service to and from Rome FCO now in effect.
Cargo service to and from Athens, Barcelona, Dublin, Nice and Venice begins in May, complementing our existing year-round direct service to key European gateways in Europe: Brussels, Copenhagen, Geneva, Frankfurt, London, Munich, Paris, Zurich.

Cargo Service to Europe

Connect easily to any of our flights to Europe from anywhere in our extensive network in Canada, the US, Latin America and Asia. Ship beyond any of our European destinations with our trucking and interline services.

New and Seasonal Routes Flight* Start Date
Toronto - Rome AC 890 16-Apr
Toronto - Dublin RV 1908 1-May
Toronto-Barcelona RV 1914 8-May
Toronto - Athens RV 1900 14-May
Toronto - Venice RV 1906 16-May
Montreal - Athens RV 1902 16-May
Montreal - Nice RV 1910 22-May
Montreal - Rome RV 1920 22-May
Montreal - Barcelona RV 1912 4-Jun
Toronto - Edinburgh RV 1904 12-Jun
Toronto - Milan AC 842 18-Jun (year-round)
Toronto - Lisbon RV 1916 21-Jun
Toronto - Madrid AC 836 25-Jun
Toronto - Manchester RV 1930 26-Jun
Toronto - Istanbul AC 810 Ongoing; daily starts June 30

Cargo Service from Europe

Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America and Asia quick and convenient.
New and Seasonal Routes Flight* Start Date
Rome - Toronto AC 891 18-Apr
Dublin - Toronto RV 1909 2-May
Barcelona - Toronto RV 1915 9-May
Athens - Toronto RV 1901 15-May
Venice - Toronto RV 1907 17-May
Athens - Montreal RV 1903 17-May
Nice - Montreal RV 1911 23-May
Rome - Montreal RV 1921 23-May
Barcelona - Montreal RV 1913 5-Jun
Edinburgh - Toronto RV 1905 13-Jun
Milan - Toronto AC 843 19-Jun (year-round)
Lisbon - Toronto RV 1917 22-Jun
Madrid - Toronto AC 837 26-Jun
Manchester - Toronto RV 1931 27-Jun
Istanbul - Toronto AC 811 Ongoing; daily starts July 1

Find Out More

Contact your local Air Canada Cargo representative for details.

* RV indicates an Air Canada rouge flight number. Schedule is subject to change without notice.

Air Canada Cargo has received the Excellence in Innovation Award at the Canadian International Freight Forwarders’ Association (CIFFA) Forwarders’ Choice Awards (FCA) Gala for the central region! This year CIFFA introduced a new format, and the focus is now on networking and the community. The new FCA Leadership Awards are awarded in four categories:

  • Environmental Excellence
  • Humanitarian Excellence
  • Excellence in Innovation
  • Outstanding Community Contributions

The Central region event was held on Thursday April 10, 2014, and was attended by close to 500 participants. Earlier this month, the regional committee selected associate member firms to be recognized for their social contributions.

“It’s important to note that Air Canada Cargo was the only airline to win an award at this event, and this was a great honor,” said  Matthieu Casey, General Sales Manager, Canada. “The awards are now combined for all CIFFA Associate members, and are no longer divided by mode of transportation.”

Air Canada Cargo was recognized for its iLynx and iRamp technogies, and and its mobile application.

“In this heavily regulated environment, innovations like these are what gives us a competitive edge and ultimately allow us to evolve in efficiency and speed, and ultimately to better serve our customers,” says Mr. Casey.

Air Canada Cargo has more direct options to and from Europe than ever before with new destinations, increased frequencies and additional capacity.

New! Air Canada Cargo introduces cargo service to four new European destinations this is this summer: Lisbon, Manchester, Milan and Nice.

Other Highlights:

  • Dublin, Istanbul: New year-round direct service.
  • Montreal-Barcelona: New direct service
  • Brussels, Frankfurt, Geneva, Istanbul, London: Extra capacity due to aircraft upgauges
  • Athens, Edinburgh: Increased frequencies

New and seasonal routes complement our existing year-round direct service to key European gateways in Europe: Brussels, Copenhagen, Geneva, Frankfurt, London, Munich, Paris, Zurich

Shipping to Europe - Connect easily to any of our flights to Europe from anywhere in our extensive network in Canada, the US, Latin America and Asia. Ship beyond any of our European destinations with our trucking and interline services.

Shipping from Europe – Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America and Asia quick and convenient.

Find out more - contact your local Air Canada Cargo representative for details.

New and Seasonal Routes Start Date
Toronto-Athens 14-May
Montreal - Barcelona 4-Jun
Toronto-Barcelona 8-May
Toronto-Dublin Daily service starts May 1
Toronto-Edinburgh 12-Jun
Toronto-Istanbul Ongoing; daily starts July 1
Toronto-Lisbon 21-Jun
Toronto-Madrid 25-Jun
Toronto-Manchester 26-Jun
Toronto-Milan 18-Jun
Montreal-Nice 22-May
Toronto-Rome 27-Apr
Montreal-Rome 25-May
Toronto-Venice 16-May

Shipping to London?

With up to 84 flights per week to London Heathrow, Air Canada Cargo has the most flights between Canada and London than any other airline, with direct service available from:
  • Calgary
  • Edmonton*
  • Halifax
  • Montreal
  • Ottawa
  • St. John's*
  • Toronto
  • Vancouver

Extra capacity!

Montreal, Calgary and Vancouver routes newly served by Boeing 777-300ER aircraft.

Network Strength

Connect easily to any of our flights to London from anywhere on our extensive network in Canada, the US, Latin America and Asia.

From London, our interline and trucking services provide connections to over 90 destinations in the UK, Europe and the Middle East.

Coming Soon! Dublin, Edinburgh, Manchester

  • Starting May 1, direct service between Toronto and Dublin will be offered daily, year-round
  • Starting June 12, three weekly direct flights between Toronto and Edinburgh
  • Starting June 26, five weekly direct flights between Toronto and Manchester

For more information, please contact your local Air Canada Cargo representative.

Earlier this week, Air Canada Cargo won the Gold award at the Air Excellence Awards ceremony held in Los Angeles during the IATA World Cargo Symposium.

Air Canada Cargo was grouped in the up to 299,999 tons category.

The awards are based on Air Cargo World’s Air Cargo Excellence Survey, which measures carriers and airports on specific criteria and ranks them to identify above or below average performances. Airline winners are determined by freight forwarders who rate cargo carriers on customer service, performance, value and information technology.

Air Canada Cargo has renewed its permit with the Civil Aviation Administration of China to transport dangerous goods to Beijing*.

We now accept all shipments to PEK that meet IATA's dangerous goods regulations.

*Some restrictions apply on dangerous goods shipments from China. Please contact our offices in Beijing and Shanghai for details.

We're Working to Serve You Better

We regularly review our processes such as goods acceptance to improve and expedite our service. This process is rendered more efficient when air waybills are tendered with all the fields completed. We ask that you remember to fill out all the fields on the air waybill prior to tendering.

Effective January 6, 2014, a fee of CAD $40.00 will apply for the preparation and completion of air waybills should all the fields not be completed at the time of acceptance*. Preparation includes:

  • The provision of a paper air waybill if none is presented unless using an e-awb
  • The completion of missing fields on the air waybill
  • Amendments to any fields

Mastering the Air Waybill

For tips on how to complete an air waybill and an explanation of which fields need to be filled out, please consult Mastering the Air Waybill.

We thank you for your cooperation.

*The fee will not apply to AC Expedair shipments. There will be no charge for amendments made to weight and piece count. For shipments originating in Canada only.

2013

Cats and dogs are not accepted for transport with Air Canada Cargo within North America, or on international flights with a connection in North America from December 15 2013 to January 12 2014.

The restriction applies to to pets travelling as checked baggage, shipments from breeders, kennels and freight forwarders.

Cats and dogs are allowed on direct international flights. The restriction does not apply to other animals.

Visit our AC Live section for details about shipping pets and live animals, or contact ACLive@aircanada.ca.

Air Canada launched a special website to provide a sneak peak at the new Boeing 787 Dreamliner aircraft. Visit 787.aircanada.com for a virtual tour of the aircraft, including new cabin amenities as well as technical specifications and route information.

Improved cargo capacity and larger ULDs are some of the key advantages for Air Canada Cargo.

"From a cargo perspective, there are multiple benefits to the 787s, since they will replace 767s in our fleet," says Manager, Cargo Network Control Urs Wiesendanger. "We'll gain capacity with an extra pallet position, and use of LD3 containers, which are larger than the LD2 used on the 767s. We'll be working with a streamlined fleet, which is an operational advantage."

The airline will take delivery of the first of 37 Boeing 787 aircraft in the spring of 2014.

787 Cargo Quick Facts:

  • Room for up to 8 pallets
  • 1 pallet position in the aft cargo hold(not available in the 767)
  • Cargo volume: 144.4 m3 (typical use)

To consult the Air Canada news release about the Boeing 787 Dreamliner aircraft, visit aircanada.mediaroom.com.

Starting December 18, Air Canada Cargo has daily widebody service between Toronto and Los Angeles with 763-300 and A330 aircraft.

Make the most of the added capacity on this key route thanks to Air Canada's extensive network.

Toronto and Los Angeles are ideal gateways for shipments transiting to/from anywhere in North America and Europe. Recently added connections to/from Los Angeles include:

  • San Francisco
  • San Diego
  • Phoenix
  • Las Vegas
  • Salt Lake City
  • Guadalajara
  • Mexico City

Effective December 18, 2013:

Flight Dep./Arv*.: Frequency
YYZ > LAX
AC791 		08:35- 11:08 Daily
LAX > YYZ
AC792 		12:35 - 20:17 Daily

Service to Los Angeles complements our new year-round 763 widebody service to Las Vegas.

For more information contact your local Air Canada Cargo representative.

*Departure and arrival times are subject to change without notice.

MONTREAL and MISSISSAUGA, ON, November 20, 2013 – Air Canada and Cargojet today announced they have signed a Letter of Intent (LOI) to explore strategic opportunities in both cargo and airline operations within Canada and in international markets. More information

Starting October 27, Air Canada Cargo has increased capacity to and from the Western United States thanks to daily 767-300 service between Toronto and Las Vegas.

Network Strength

With extensive network and trucking connections feeding into our Toronto hub, shipping freight to the western USA via Las Vegas from Canada, Europe and Asia has never been easier.

From the Western US, trucking connections to Las Vegas from Los Angeles, San Francisco, Phoenix, San Diego, Salt Lake City, and Tucson make shipping to Canada, Europe, and Asia fast and convenient.

Flight Dep./Arv*.: Frequency
YYZ > LAS
AC1851 		09:05- 10:56 Daily
LAS > YYZ
AC1852 		12:15 - 19:22 Daily
YYZ > LAS
AC1853 		20:45 - 22:36 4, 5 and 7
LAS > YYZ
AC1854 		23:55 - 07:00 (+1) 4, 5 and 7

More Options

Widebody service between Las Vegas and Toronto complements our existing narrow body service between Las Vegas and Vancouver, Calgary and Montreal.

Book Now!

Book your freight online by logging on to Cargo Portal Services or contact your local Air Canada Cargo representative.

*Departure and arrival times are subject to change without notice.

Air Canada Cargo's service to and from Latin America gets a boost at the end of October thanks to aircraft upgauges to Brazil, Chile and Argentina.

Starting October 26, flights to Sao Paulo, Santiago and Buenos Aires will be operated with B777 aircraft.

Network Strength

With extensive network and trucking connections feeding into our Toronto hub, shipping freight to Latin America from almost anywhere in the Middle East, Europe, North America and Asia has never been easier. From Latin America, connect easily from Toronto to multiple points in North America, Europe, the Middle East or Asia.

Flight Dep./Arv*. Start Frequency
YYZ > GRU
AC90 		22:50 - 10:50 (+1) Oct. 31 Daily
GRU > YYZ
AC91 		22:30 - 05:40 (+1) Nov. 1 Daily
YYZ > SCL
AC92 		23:45 - 11:05 (+1) Oct. 26 2, 4, 5, 6, 7
SCL > YYZ
AC93 		20:40 - 06:10 (+1) Oct. 27 1, 3, 5, 6, 7
YYZ > EZE
AC92 		23:45 - 14:30 (+1) Oct. 26 2, 4, 5, 6, 7
EZE > YYZ
AC92 		16:55 - 06:10 (+1) Oct. 27 1, 3, 5, 6, 7
SCL > EZE
AC92 		12:35 - 14:30 Oct. 27 1, 3, 5, 6, 7
EZE > SCL
AC93 		16:55 - 19:05 Oct. 27 1, 3, 5, 6, 7

Book Now!

Book your freight online by logging on to Cargo Portal Services or contact your local Air Canada Cargo representative.

*Departure and arrival times will change as of November 3. Please confirm the schedule upon booking, or consult the online fight schedule.

We are pleased to announce that our direct cargo service to and from Istanbul is available year-round.

YYZ - IST: Connect to Toronto from anywhere in Canada, the US and Latin America.

IST - YYZ: Ship beyond Toronto to anywhere in Canada, the US, and Latin America.

Beyond Istanbul, Air Canada Cargo road feeder service provides convenient access to and from Ankara (ESB), Ismir (ADB), Adana (ADA).

Depart Arrive Frequency
YYZ-IST AC 810 20:00 13:15 (+1) .2.45..
IST-YYZ AC 811 14:45 18:50 ..3.56.

Find Out More!

Book now at www.aircanadacargo.com, or contact your local AirCanada Cargo representative.

Good news! IATA and CNS have organized kick-off meetings to introduce you to e-AWB. This is a great opportunity to learn just how easy it is to implement e-AWB.

Mark your calendar! The kick-off meetings will be from 10:00 AM to 12:00 PM at the following locations:

  • Vancouver: Aug. 8 Delta Vancouver Airport Hotel, 3500 Cessna Drive, Richmond BC V7B 1C7
  • Montreal: Aug.13 Sheraton Montreal Airport Hotel, 555 McMillan Avenue, Dorval
  • Toronto: Aug. 15 Courtyard by Marriott Toronto Airport, 231 Carlingview Drive

Register Now!

Space is limited. Register at mycnsc.com/events/registration or contact Mike White at whitem@iata.org or 1 (202) 255 4492 for details.

United States: Sessions have already taken place in the US. The next session is planned for Seattle, August 6. Please contact Mike White for details.

Find out more about e-AWB!

Air Canada’s new leisure carrier, rouge, begins passenger service on July 1st. What does this mean for Air Canada Cargo customers?

Cargo bookings on rouge routes can be made as they would be on any other route serviced by Air Canada Cargo:

  • on Cargo Portal Services
  • by contacting your local Air Canada Cargo call center or representative.

The rouge schedule is integrated in our online flight schedule tool. Rouge destinations include Edinburgh, Venice, Athens and several Caribbean destinations.

For all passenger information related to rouge, visit http://www.aircanada.com/en/about/rouge.html.

Air Canada Cargo would like to remind its customers that live animals cannot be accepted as cargo on flights when the ground temperature at the departure city or destination is higher than 35 degrees Celsius (including the humidity index).

Live dogs and cats younger than 6 weeks old cannot be transported if the temperature at any station along the routing is 27 C (including the humidity index) or higher.

Please contact the Air Canada Cargo Live Animal Desk if you are not sure your animal can travel or to make arrangements for your animal at a different date:

aclive@aircanada.ca
Canada: 1 (866) 615-1155
Elsewhere: Click Contact Us to find the number of your local Air Canada Cargo station.

Daily direct service between Toronto and Copenhagen starts June 2.

Thanks to our extensive network, interline agreements and trucking services, shipping freight to Copenhagen from anywhere in Canada, the United States and Latin America is fast and convenient.

Ship beyond Copenhagen thanks to our trucking connections to destinations like Helsinki, Malmo, Gothenburg, Oslo, Stockholm, Vilnius and Riga.

Depart Arrive
YYZ-CPH AC 882 21:05 10:45 (+1)
CPH-YYZ AC 883 12:25 14:45 (+1)

Book now!

Log on to Cargo Portal Services, or contact your local Air Canada Cargo call center or representative.

*Schedule is subject to change without notice.

Shipping to and from Brussels just got much easier.

Our Montreal – Brussels flight is now offered daily, with same aircraft service from Toronto*.

With our extensive network and road feeder services, connecting via Toronto or Montreal from anywhere in Canada, the United States or Latin America makes shipping to Brussels easier than ever.

Book now!

Log on to Cargo Portal Services, or contact your local Air Canada Cargo call center or representative.

Depart Arrive
YYZ-YUL-BRU AC 418/832 16:00 8:35 (+1)
YUL-BRU AC 832 19:45 8:35 (+1)
BRU-YUL-YYZ AC 833/417 10:50 16:22
BRU-YUL AC 833 10:50 12:30

*Aircraft may vary. Schedule is subject to change without notice.

With increased frequencies and a new flight, Air Canada Cargo has more options to and from Asia starting May 1.

Tokyo: More Daily Direct Flights Starting May 1 — Service between Calgary and Tokyo will increase to daily stating May 1. This complements our existing service between Toronto, Vancouver and Tokyo (for a total of 21 direct non-stop flights to and from Tokyo per week).

Seoul: B777 Service 3 Days a Week Starting June 2 — This new flight from Toronto complements existing service between Vancouver and Seoul, for a total of 7 flights per week.

Beijing: 24 Flights Per Week Starting June 1 — Beijing benefits from increased frequency with a total of two flights every day to and from Vancouver and 10 flights per week from Toronto (YYZ-PEK flights are serviced by B777 aircraft).

Book now!


Log on to Cargo Portal Services, or contact your local Air Canada Cargo call center or representative.

Air Canada Cargo is expanding its reach in Europe this summer by introducing cargo service to three key cities: Istanbul, Venice and Edinburgh.

These new routes and the resumption of service of service to Dublin, Madrid, Barcelona, Rome and Athens complement our current cargo service to Europe. Thanks to our network, interline and trucking agreements, shipping to multiple points beyond all these gateways fast and convenient.

Starting Origin - Destination  
03 April YYZ-FCO AC 890
04 April FCO-YYZ AC 891
02 May YYZ-BCN AC 814
03 May BCN-YYZ AC 815
17 May YYZ-DUB AC 894
18 May DUB-YYZ AC 895
24 May YUL-FCO AC 892
25 May FCO-YUL AC 893
04 June YYZ-IST AC 810
05 June IST-YYZ AC 811
06 June YYZ-ATH AC826/1900
07 June ATH-YYZ AC827/1901
08 June ATH-YUL AC829/1903
08 June YUL-ATH AC828/1902
01 July YYZ-MAD AC 836
02 July MAD-YYZ AC 837
02 July YYZ-EDI AC 1904
03 July EDI-YYZ AC 1905
03 July YYZ-VCE AC 1906
04 July VCE-YYZ AC 1907

Check Flight Schedule for details or contact your local Air Canada Cargo representative.

New York (JFK) is the latest station in the Air Canada Cargo network to be certified to handle dangerous goods. In the past year, we’ve certified seven other stations to meet growing demand, including Tel Aviv (TLV), Dublin (DUB), Madrid (MAD), Barcelona (BCN), Pittsburgh (PIT), San Diego (SAN) and Phoenix (PHX).
Find out more about our AC DGR solution

Chicago (ORD), London Heathrow (LHR) and Vancouver (YVR) become the latest stations to join the list of certified Envirotainer RAP e2 Air Canada Cargo stations.

On Oct 29, 2012, Air Canada Cargo became the first airline in North America to offer the Envirotainer RAP e2 container as part of our AC Absolute° solution.

The following Air Canada Cargo stations have now been certified to offer and handle this container:

  • Toronto (YYZ)
  • Montreal (YUL)
  • Vancouver (YVR)
  • Chicago (ORD)
  • London (LHR)
  • Frankfurt (FRA)
  • Zurich (ZRH)

Envirotainer RAP e2: What’s new?

  • More space makes it more economical to ship: With an internal cube volume of 6.38m3 /224.2 cubic feet, the RAP e2 container can accommodate four standard (North American) skids (or five standard European skids).
  • Maintains product temperatures in the +2 to +8°C range, +15 to +25°C, or any other chosen set temperature between ±0 and +25°C in nearly any ambient condition.
  • The battery can last up to 100 hours under normal operating conditions.
  • Newly designed shell offers superior insulation performance, allowing for the most temperature-stable shipments regardless of the ambient conditions.

    • Click here for more information AC Absolute°, or contact your local Air Canada Cargo representative.

    To learn more about the Envirotainer RAP e2 container, please visit www.envirotainer.com.

2012
  • Major credit cards (Visa, MasterCard, American Express)
  • Debit cards (at stations equipped with Point of Sale machines)
  • Air Canada Cargo credit account

Cash and cheques will no longer be accepted as form of payment.

Air Canada now allows the use of OnAsset Sentry 400 FlightSafe® onboard Air Canada and Air Canada Express flights.

The Sentry 400 FlightSafe® is an electronic tracking device that makes it possible to locate a shipment any time it is not on board an aircraft.

Please note that:

  • These devices are not part of the Air Canada Cargo product offering and will not be stocked or sold by Air Canada Cargo.
  • These devices are not approved for transport on interline routings with other air carriers.
  • No other brand of GPS is approved or will be accepted by Air Canada at this time.
  • Customers wishing to acquire the Sentry 400 FlightSafe® should contact OnAsset directly.

OnAsset users: what to do

  • The device must be included in the description of goods on the air waybill as "OnAsset GPS tracking device".
  • The device must be securely enclosed within the shipment. Air Canada will not be responsible for damage caused to (or loss of) GPS devices in transit.

For additional information, please visit www.onAsset.com.

On Oct 29, 2012, Air Canada Cargo became the first airline in North America to offer the new RAP e2 container from Envirotainer as part of our AC Absolute° solution. The RAP e2 is built on the same technology as the RKNe1, which is a very successful active container for Air Canada Cargo.

The following Air Canada Cargo stations have been certified to offer and handle this new container with more stations to be certified in the following weeks:

  • Toronto
  • Montreal
  • Frankfurt
  • Zurich

For details, please visit Envirotainer.com

The following stations are now certified to handle AC Pharmacair shipments:

  • Shanghai (PVG)
  • Beijing (PEK)
  • Hong Kong (HKG)
  • Seoul (ICN)
  • Narita (NRT)

Find out more about AC Pharmacair, or contact your local Air Canada Cargo sales representative.

San Diego (SAN) has been added to the rate sheets, available on the Rates, Charges & Fees page, effective May 1, 2012.

Due to the illegal work action by Air Canada ground handling employees in Toronto and Montreal earlier this morning, there have been some delays and cancellation of flights.

Air Canada has undertaken legal measures and obtained a back to work order.

As such, Cargo customers should be reassured that it is now business as usual for Air Canada Cargo. Affected sh.ts will be rebooked or customers will be notified directly by our Customer Service agents if any action is required.

Thank you for your continued support.

For more information, visit www.aircanada.com.

Air Canada today assured customers that it continues to operate its normal schedule and that they can book and travel with confidence despite Aveos Inc.’s closure. The airline has identified qualified and government approved maintenance facilities in Canada and the U.S. to perform work previously done by Aveos.

The transition to new service providers is underway and will have no impact on customers. For example, three aircraft scheduled for maintenance this week will go to Canadian maintenance providers currently used by other Canadian and international airlines. In addition, arrangements are being made to complete the maintenance of the three aircraft remaining at Aveos facilities.

Aveos Fleet Performance Inc. (Aveos), a separate and independently owned and managed supplier to Air Canada, that provided maintenance, repair and overhaul (MRO) services to airlines, including Air Canada, filed for insolvency protection under the Companies' Creditors Arrangement Act(CCAA) earlier this week.

The closure of Aveos Inc's airframe, engine and component maintenance facilities has no impact on Air Canada’s day-to-day aircraft maintenance and repair activities, referred to as “line maintenance”. This work is performed directly by Air Canada at its own facilities across Canada - including Montreal, Vancouver, Toronto and Winnipeg - by Air Canada’s 2,300 maintenance employees. The airline typically performs its line maintenance activities overnight or between flights, as necessary.

For more information, visit www.aircanada.com.

Canada’s Minister of Labour, the Hon. Lisa Raitt, has issued a referral pursuant to the Canada Labour Code, to determine the activities that Air Canada may be required to maintain as relates to the health and safety of Canadians.

As a result of this CIRB referral, the IAMAW cannot commence a strike and Air Canada cannot lock out its pilots, as indicated in a statement earlier today, at least until this matter has been determined by the Board. The strike deadline by the IAMAW and Air Canada’s lockout notice to ACPA, both originally scheduled for 00:01 am ET on Monday March 12, 2012, have therefore no effect.

There will therefore be no disruption of service and Air Canada’s full schedule remains unchanged.

We will continue to provide additional updates as they become available on www.aircanadacargo.com.

We thank our customers for their patience and loyalty during this time. Cargo customers should continue to book with confidence.

Air Canada has been advised by the International Association of Machinists and Aerospace Workers (IAMAW), representing the airline’s approximately 8,600 mechanics, baggage handlers and cargo agents in Canada, that it intends to begin labour action starting at 12:01 A.M. ET on Monday March 12, 2012.

"The lines of communication remain open and we are hopeful that there remains sufficient time to avoid a work disruption,” said Duncan Dee, Air Canada's Executive Vice President and Chief Operating Officer.  "We regret the uncertainty for our customers and we thank them for their patience and understanding.  This threatened job action follows the disappointing rejection of the unanimously recommended tentative agreement signed by the IAMAW bargaining committee following the federal mediation before the Honourable Madam Justice Louise Otis.”

Should a settlement not be reached and the IAMAW commences job action, the airline will endeavour to minimize inconvenience to its customers.

In the meantime, Air Canada continues to operate its normal schedule without disruption.

The airline will provide further updates as developments warrant. For additional information pertaining to passenger travel, please visit www.aircanada.com.

Thank you for your cooperation.

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Air Canada Cargo provides regular operational updates to help you keep on top of your shipments.

2018

Local operations have improved at Tokyo-Narita airport (NRT) and cargo service is returning to normal.

All shipments destined to NRT are now accepted. Please note that some shipments may be subject to delay until regular operations are fully established.

If you have any questions about an existing shipment, please contact your local Air Canada Cargo Service Centre.

Due to conditions caused by the recent typhoon in Japan, an alert is in place for shipments destined to or transiting through Tokyo-Narita (NRT).

For the duration of the alert:

  • General cargo: No shipments will be accepted
  • Perishables: No shipments will be accepted. Shipments already on hand will move
  • DIP, EMS: Accepted

Direct service to and from Tokyo-Haneda (HND), Nagoya (NGO) and Osaka (KIX) continues and is not affected by this alert. There is no impact on shipments originating in NRT.

We are monitoring the situation closely and will provide an update as soon as possible.

We thank you for your cooperation.

Local weather and operations have improved in Hong Kong (HKG) and cargo service is returning to normal.

While shipments can be tendered and retrieved, please note that all shipments are subject to delay until regular operations are fully established.

If you have any questions about an existing shipment, please contact your local Air Canada Cargo Customer Service Centre.

Due to forecasted typhoon conditions affecting airport operations in Hong Kong, a weather alert is in effect for Air Canada Cargo Saturday and Sunday.

Shipments destined to Hong Kong will not be accepted for the duration of the alert.

For shipments originating in Hong Kong, please contact your local office for the latest status on shipment acceptance.

An update will be issued when operations return to normal.

Thank you for your cooperation.

The technical issue with the customs messaging at our London Heathrow (LHR) cargo station has been resolved.

Thank you for your patience.

Due to a generalized technical issue with customs messaging at LHR, all shipments originating at LHR are subject to delay until further notice.

We are monitoring the situation closely and maintaining operations for the time being. We will notify you of any change.

Your cooperation and understanding are sincerely appreciated.

UPDATE 1: Export freight from Osaka can be booked and tendered on select flights, although there is still limited access to the airport.
As previously communicated, due to Typhoon Jebi, Air Canada Cargo will not accept bookings or shipments destined to Osaka (KIX) until further notice.
We are closely monitoring the situation and are evaluating daily and will notify you as soon as operations begin to return to normal.
If you have any questions about a current shipment, please contact your local Air Canada Cargo Customer Service Centre.

Thank you for your cooperation.

Due to Typhoon Jebi, Air Canada Cargo will not accept freight destined to, or originating in, Osaka (KIX) until further notice.
If you have any questions about a current shipment, please contact your local Air Canada Cargo Customer Service Centre.

Thank you for your cooperation.

The technical issue with the telephone lines at our London Heathrow (LHR) cargo station has been resolved.

Thank you for your patience.

There is a technical issue with the telephone lines at our London Heathrow (LHR) cargo station and our call centre cannot respond to calls. We are working to resolve the issue as quickly as possible.

Email communications can still be received and until further notice, we kindly ask that bookings and questions be directed to the following address:

LHRCustomerService@aircanada.ca

We will notify you as soon as the issue is resolved.

Thank you for your patience.

Due to forecasted weather conditions in the Toronto area that will impact airport operations, effective Saturday April 14 at 12:00 AM local time, all shipments to, from or transiting through Toronto are subject to delay. Regular operations will resume Sunday April 15 at 23:59.
Thank you for your cooperation.

Due to weather conditions in Halifax that have impacted airport operations, shipments to, from or through Halifax are subject to delay from 18:00 ADT March 13, 2018 until 10:00 ADT March 14, 2018.

Thank you for your cooperation.

Due to weather conditions in Montreal that have impacted airport operations, shipments to, from or through Montreal are subject to delay until 19:00 EST on February 23, 2018.

Thank you for your cooperation

Local weather and operations have improved in Halifax, Nova Scotia (YHZ) and cargo services will slowly return to normal.

While shipments can be tendered and retrieved, please note that all shipments are subject to delay until regular operations are fully established.

If you have any questions about an existing shipment, please contact our Customer Service Call Centre at 1-800-387-4865.

Please be advised that no freight can be tendered today, January 4, at our Air Canada Cargo station in Halifax, Nova Scotia (YHZ) due to weather conditions and power outage. All shipments currently on hand or destined to YHZ are subject to delay.

We expect that weather will continue to affect operations through Friday, January 5 with more information to come.

Thank you for your cooperation.

Due to extreme cold weather conditions in the Greater Toronto area that have impacted airport operations, domestic and transborder cargo shipments to, from or transiting through Toronto are subject to delay.

Thank you for your cooperation.

You can read older news items by selecting a year below:

2017

Please be advised that a scheduled power outage will take place at our Air Canada Cargo facility at LHR from 23:00 on Sunday October 15 for roughly 2 hours.

During this power outage, delivery and collection will not be possible. Please plan your deliveries and retrievals accordingly.

Thank you for your cooperation.

Beginning October 16, the London customer service call centre hours will change to 07:00 - 18:00, seven days of the week. While the call centre will close one hour earlier, we will have more agents available during peak hours to better serve your needs.

Our phone and email remain the same:

Phone: 0871 2243600
Email: LHRcustomerservice@aircanada.ca

To leave a message after 18:00, we recommend sending an email as they will be actioned first thing the following morning.

Just as a reminder, our e-Booking tool and Cargo Portal Services are available 24-7.

Thank you for your continued business.

Please be advised that a scheduled power outage will take place at our Air Canada Cargo facility at LHR from 23:59 on Wednesday June 28 through until 04:00 on Thursday June 29.

During this four-hour timeframe, delivery and collection will not be possible. Please plan your deliveries and retrievals accordingly.

Thank you for your cooperation.

To better support our local customers, we are updating the phone system at our London - Heathrow station (LHR).

This update will take place between 10:00 and 15:00 on Monday, June 19. The transition between the phone systems is expected to be seamless, but our phones may possibly be down for potentially 5 minutes. Should you not get an answer during the transition period, please just try us again a little bit later.

Thank you for your cooperation.

The Customs Strike in Brazil that begun on May 22 has now concluded. Operations have returned to normal and shipments destined to, or transiting through, GRU are no longer subject to delay.

For more information on an existing or upcoming shipment, please contact your local Air Canada Cargo Customer Service Centre near you.

Work stoppages continue to affect shipments destined to, and transiting through, Sao Paolo, Brazil (GRU).

After an initial strike last week, a new strike commenced Monday, May 22, with no scheduled end date.

Shipments are subject to delay until further notice. Storage fees, which are levied by the government of Brazil, will apply and cannot be removed by Air Canada Cargo.

Live animals, human remains and emergency medical supplies should not be impacted.

If you have questions about shipments destined to, or through, Sao Paolo during this strike, please contact your local Air Canada Cargo Customer Service Centre.

Due to a Brazilian Customs strike planned from May 16 through 18, there may be a delay in clearing freight destined to, or transiting through, Sao Paolo Brazil (GRU).

Should you have any questions about an upcoming shipment, please contact your local Air Canada Cargo Customer Service Centre.

Please be advised that a scheduled power outage will take place at our Air Canada Cargo facility at LHR from 23:00 on Tuesday May 2 through until 03:00 on Wednesday May 3.
During this four-hour timeframe, delivery and collection will not be possible. Please plan your deliveries and retrievals accordingly.
Thank you for your cooperation.

Please be advised that no freight can be tendered today at our Air Canada Cargo station in St. John's, Newfoundland (YYT) due to weather conditions. All shipments currently on hand or destined to YYT are subject to delay.

Thank you for your cooperation.

Please be advised that no freight can be tendered today at our Air Canada Cargo station in Halifax, Nova Scotia (YHZ) due to weather conditions. All shipments currently on hand or destined to YHZ are subject to delay.

Operations are expected to return to normal at 12:00 PM on Tuesday, February 14.

Thank you for your cooperation.

2016

Air Canada Cargo operations at our Toronto hub are currently affected by harsh winter conditions that are expected to continue for the next 48 hours.

All import and export shipments in YYZ are therefore subject to delay until further notice. Note that our call centre is experiencing high call volumes and wait times. We are working hard to accommodate all bookings and freight that are currently delayed. We encourage you to use the Track and Trace function on our website or mobile app to monitor shipments.

We thank you for your cooperation.

An embargo will be in effect for dangerous goods, classes 1, 2, 3, 6, 7, firearms and firearm parts shipping to and from Beijing (PEK) from March 1 to March 16, 2016.

Radioactive material for medical purposes are permitted.

Air Canada Cargo will not accept these shipments during this time. If you have any questions regarding an upcoming shipment, please contact your local Air Canada Cargo representative.

Please be advised that a weather alert has been issued for Air Canada Cargo operations in the United States at John F Kennedy (JFK), Laguardia (LGA), Newark (EWR), Philadelphia (PHL) and Washington (IAD) airports due to forecasted winter storm conditions.

All shipments are subject to delay until further notice. This includes shipments currently on hand or destined to the above-mentioned airports.

Additional updates will be provided as they become available.

2015

Effective December 29, 2015, we will no longer handle air cargo shipments our Seattle location.

Swissport
Seattle Tacoma Int’l Airport
16745 Air Cargo Road

We will continue to handle all trucking shipments at this location:

Summit NW
2460 S 161 St.
Seattle

If you have any questions please contact your local Air Canada Cargo representative.

Thank you for your cooperation.

Effective October 29, we will no longer handle air cargo shipments at YXU, London International Airport in London, Ontario.

After October 29, all shipments previously handled at YXU will be handled at the Air Canada Cargo hub at Toronto Pearson International Airport:

2580 Britannia Road East

Mississauga, Ont.

L5P 1B4

The warehouse is open 24 hours a day.

Imports: Shipments destined to YXU wil continue to be handled until, and including, October 27. As of October 28, all import shipments normally sent to YXU must be sent to YYZ.

Bookings: Bookings can be made online using our new e-Booking tool. Export bookings can continue to be made at our Canada-wide toll-free number, 1-800-387-4865.

For more information about tendering at, or shipping freight to, YYZ, please visit the Contact us section.

You choose air cargo for its speed and efficiency. Avoid delays by declaring the correct weight.

Did you know declaring inaccurate shipment weight causes customs delays? If the shipment weight indicated on the paper master air waybill doesn't match the actual weight of the shipment, customs authorities will hold it at destination until rectified.

While Air Canada Cargo weighs tendered shipments, we cannot legally adjust information on a paper MAWB. When there is a weight discrepancy, a new MAWB/HAWB must be requested.

You can avoid needless delays by making sure the weight of the shipment indicated on the master air waybill is correct.

WHAT ELSE CAN YOU DO?

When a shipment is tendered to Air Canada Cargo by e-AWB, weight discrepancies can be adjusted easily without the need for a new MAWB.

Not sure how to get started with e-AWB? Find out here on our website. We have all the tools you need to get started with the e-AWB today.

If you have any questions about completing your HAWB or MAWB, or engaging in e-AWB, please contact your local Air Canada Cargo representative.

The embargo on dangerous goods to and from Beijing (PEK) from August 22 until September 6 has been revised to include ALL dangerous goods, including dry ice, lithium batteries meeting the requirements of Section II of the relevant packing instructions and dangerous goods in excepted quantities.

Air Canada Cargo will not accept these shipment during this time. If you have any questions regarding an upcoming shipment, please contact your local Air Canada Cargo representative.

Normal Operations Resume in EZE

The Argentine Sanitary Association strike that began on July 10 has concluded. Live animal, perishable foods, plants and plant produce shipments are now accepted to and from Argentina.

For more information, please contact your local Air Canada Cargo representative.

When completing both the House Air Waybill (HAWB) and the Master Air Waybill (MAWB), always ensure that pieces and weight on your HAWB(s) matches the total pieces and weight, exactly as indicated on your MAWB.

Consistency between all shipping documents is important. We are seeing discrepancies and clearance delays. Additional fees are being charged by custom authorities.

Should you have any questions about completing your HAWB or MAWB, you can contact your local Air Canada Cargo representative.

Some of our stations in the United States will be closed, on Saturday the 4th of July.

Closed stations (no freight can be tendered or retrieved)

  • Boston (BOS)
  • Chicago (ORD)
  • Columbus (CMH)
  • Dallas (DFW)
  • Detroit (DTW)
  • Fort Lauderdale (FLL)
  • Houston (IAH)
  • New York (JFK)
  • New York (LGA)
  • Orlando (MCO)*
  • Philadelphia (PHL)
  • Pittsburgh (PIT)
  • Washington (IAD)

*Customs at MCO will also be closed on July 3

Please contact your representative for additional information.

Chilean Customs, in accordance with ANFACH, the Chilean Customs Union, went on strike beginning Wednesday, May 20 with an indefinite duration. Local operations indicate that delays are possible for both imports and exports, to and from Chile.

Imports to SCL

  • Live animals, human remains and perishable shipments will be released upon arrival, but clearance may be delayed
  • All other commodities are going to be held and stores in the customs warehouse until the end of the strike

Exports from SCL

  • Live animal and human remains shipments are not impacted by this strike
  • Perishable shipments may be exported, but the export process may be delayed
  • All other commodities are subject to delays

We will provide more details as they become available.

For information on how this strike may impact a specific shipment, please contact your local Air Canada Cargo representative.

Some of our stations in the United States will be closed, or have reduced hours of operation, on Monday, May 25 for the Memorial Day holiday.

Closed stations (no freight can be tendered or retrieved):

  • Boston (BOS)
  • Chicago (ORD)
  • Columbus (CMH)
  • Dallas (DFW)
  • Detroit (DTW)
  • Houston (IAH)
  • New York (LGA)
  • Orlando (MCO)
  • Philadelphia (PHL)
  • Pittsburgh (PIT)

Stations with holiday hours or limited services:

  • Phoenix (PHX) – Open only as of 12:30 (local time)
  • Portland (PDX) – Closed to trucking all day
  • Seattle (SEA) – Open only as of 15:00 (local time) with limited staff

The following Air Canada Cargo stations in Canada will be closed or have shorter hours on Monday, May 18 for the Victoria Day holiday.

Closed:

  • YFC Fredericton, NB
  • YQB Quebec, QB
  • YXU London, On

Holiday hours:

  • YWG Winnipeg open 06:00 to 18:00

Transport Canada will be amending current safety regulations to apply to the air cargo supply chain. These changes will affect businesses that ship by air, or businesses that handle secure air cargo.

You are invited to join Transport Canada for regional information sessions on these upcoming changes, with additional dates and locations will be added as they become available:

TORONTO – May 19, 2015 (9:00 to 11:00)
Greater Toronto Airports Authority
Fire and Emergency Services Training Institute (FESTI)
2025 Courtneypark Drive East
Toronto, ON
RSVP: carole.dube@tc.gc.ca

ST. JOHN'S – May 25, 2015 (13:00 to 15:00)
St. John's International Airport
Airport Terminal Building
3rd floor – ATB Boardroom
80 Airport Terminal Access Road
St. John's, NL
RSVP: carole.dube@tc.gc.ca by May 18, 2015

RICHMOND – June 11, 2015 (9:00 to 11:00)
Executive Airport Plaza Hotel & Conference Centre
7311 Wesminster Highway
Boardroom A
Richmond, BC
RSVP: carole.dube@tc.gc.ca by June 4, 2015

VANCOUVER – June 12, 2015 (9:00 to 11:00)
Transport Canada Office
800 Burrand Street
19th floor, Boardroom 1902
Vancouver, BC
RSVP: carole.dube@tc.gc.ca by June 11, 2015

MONTREAL – June 18, 2015 (9:00 to 11:00)
Transport Canada Regional Office
700 Leigh-Capreol Pl.
Boardroom #2037
Dorval, QC
RSVP: carole.dube@tc.gc.ca by June 11, 2015

As of May 4, trucking shipments for Air Canada Cargo will be handled by Eagle Air Freight at Boston Logan International Airport (BOS):

150 Eastern Avenue
Chelsea, MA 02150

Our contact information will remain the same:

Telephone: (617) 567-4665 and (617) 567-4666
Email: boscargo@aircanada.ca
Fax: 1-855-268-4632

Hours of operation:

Mon to Fri: 08:00 - 20:00
Sat: 08:00-17:00
Sun: Closed

Shipments arriving and departing by air will continue to be handled at our current location:

Canada Cargo/ Swissport
Building #63
112 Harborside Dr.
Boston, MA 02128

Hours of operation:

Mon to Fri: 06:00 - 20:00
Sat: 06:00-14:00
Sun: Closed

Note that cargo services for Boston will not be available between 16:00 on May 2 and 8:30 on May 4.

Please contact your local Air Canada Cargo representative or boscargo@aircanada.ca if you have any questions.


2014

Effective immediately, Argentina Customs Authorities require that all consolidation shipments tendered to Air Canada Cargo destined to or transiting via Argentina (EZE) must be reported down to the House Air Waybill (HAWB) level.

REMINDER: Consignee's Tax Number (CUIT):

All air waybills destined to or transiting via Argentina must contain the consignee's Tax Number (CUIT) as well as the HCC (Harmonized Commodity Code).

Consignee's Tax Number:

  • The consignee's Tax Number (CUIT) is mandatory for all consolidation air waybills (AWBs) destined to to or via Argentina (this is not need for shipments that are not consolidated)
  • Each consignee has a single Consignee Tax Number (CUIT); it does not change for each shipment.
  • The shipper, forwarder and/or agent are responsible to assign the appropriate (CUIT) tax/passport number to the AWB.
  • The consignee's Tax Number (CUIT) must be indicated on the source document (on the OCI line of the AWB) to avoid fines and delays for both the consignee and the carrier.
  • As a reference only, customers can use this link to find out the consignee's Tax Number (CUIT): http://www.cuitonline.com
  • Special precautions must be taken to ensure that all cargo be manifested.

HCC - Harmonized Commodity Code

- this code is mandatory for each goods description at the MAWB and HAWB level.

Failure to follow the directives explained above may result in shipment delays and customs fines.

Thank you for your cooperation.

Stations not listed are operating as usual during the holidays. However, for smaller stations not included on this list, it is a good idea to communicate with the station to confirm holiday hours.

BOS Closed Dec. 25, Jan. 1
BDA Closed Dec. 25, Jan. 1
BGI Closed Dec. 25, Jan. 1
CMH Closed Dec. 25, Jan. 1
DFW Closed Dec. 25, Jan. 1
DTW Closed Dec. 25, Jan. 1
FLL Closed 05:30-21:00 Dec. 24; 05:30-​18:00 Dec. 25: 05:30-18:00 Dec. 31; 05:30-21:00 Jan.;  Customs will be closed.
FRA No import trucking – Dec. 24, 25, 31; no export trucking Dec. 24,25,25, 31, and Jan. 1.
IAD Closed Dec. 25, Jan. 01
IAH Closed Dec. 25, Jan. 01
JFK Closed Dec. 25, Jan. 01
LAS No inbound or outbound shipments after 13:00 Dec. 25 and Jan. 01
LAS No inbound or outbound shipments after 13:00 Dec. 25 and Jan. 01
LAX Closed 05:00 -13:00 Dec. 25 and Jan. 1
LGA Closed Dec. 25, Jan. 01
MCO Closed Dec. 25, Jan. 01
MUC No import trucking – Dec. 24, 25, 31; no export trucking Dec. 24,25,25, 31, and Jan. 1.
ORD Closed Dec. 25, Jan. 01
PHL Closed Dec. 25, Jan. 01
PHX Closed Dec. 25, Jan. 01
PIT Closed Dec. 25, Jan. 01
PTY Closed Jan. 1
ROC Closed Dec. 25, Jan. 01
SAN Closed Dec. 25, Jan. 01
SFO Closed 07:00 – 15:30 Dec. 25 and Jan. 1
YMM Closed Dec. 25 and 26, and Jan. 1st .
YQB Closed Dec. 25, 26, Jan. 01
YQR Closed 15:00 – 0:600 Dec. 27 – 30.
YWG No Inbound freight accepted from 19:00 - 01:00 Dec. 24 to 28.
YXU Closed Dec 25, Jan 1

Please be advised that Air Canada Cargo is not accepting shipments destined to Lagos, Nigeria until further notice.

Shipments can now be accepted Air Canada Cargo in Lethbridge, Alberta (YQL). Please contact your local Air Canada Cargo representative if you have any questions. Thank you for your cooperation.

To be compliant with Transport Canada's Security Screening guidelines, our agents may need to open packages for security screening. Holiday wrapping may need to be removed and may be damaged during this process.

Thank you for your cooperation.

Due to a customs and quarantine issue, live animal shipments to Japan's Haneda Airport (Tokyo International Aiport, HND) cannot be accepted until further notice. This ban does not apply to shipments to Narita International Airport (NRT). Please contact aclive@aircanada.com if you have any questions regarding live animal shipments to HND.

As of September 22, Air Canada Cargo will have a new address at Los Angeles International Airport (LAX):

5721 West Imperial Highway
Los Angeles, California 90045

Our contact information (email and telephone numbers) will remain the same:

Operations: 310-646-0000 / 1-800-522-2746

Local sales: 310-490-2659 / 1-800-482-7033

We look forward to serving you at our new location.

Thank you.

Air Canada Cargo is pleased to introduce a new, simplified container lease pricing model for its AC Absolute ° shipping solution, effective October 1, 2014.
The new model is the result of an extensive review based on valuable feedback from our customers. Many of the changes in the new structure reflect the comments we gathered from a survey we conducted with customers across our network.

So, what's changing?


As part of the new model, you'll find:

  • A single rate sheet combining both Envirotainer and CSafe container leasing rates
  • Bundled and simplfiied lease rates for fewer add-ons to remember
  • Easy-to read decision charts that make it easier to determine which fees apply, and when

The new pricing reflects increases that are partly due to higher costs from our vendors. In the coming months, we'll be making some changes to our AC Absolute° process and  implementing some exciting value-added enhancements to our AC Absolute ° solution, which will be communicated as they come into effect.
Our objective remains to improve the customer experience for these highly specialized temperature-controlled shipments.

The new rate sheet is available on here.

Find Out More

Contact your local Air Canada Cargo representative if you have any questions about these changes.

Please be advised that to comply with the Government of Canada’s current economic sanctions against Russia, Air Canada Cargo cannot accept the following types of shipments that have a final destination in Russia until further notice:

  • Military equipment
  • Oil field and oil exploration equipment
For more information, please visit the Canada Foreign Affairs, Trade and Development website.

Effective June 18, goods acceptance for Air Canada Cargo at Boston Logan International Airport is moving to the left side of the warehouse. We continue to serve you at the same address, 112 Harborside Drive, Bldg 63, c/o Swissport Cargo.
All other activities continue at their usual location.
Thank you for your cooperation.

Air Canada Cargo
c/o CAS, Consolidated Aviation Services
Building 151, suite M10
JAMAICA, NY 11430
Telephone 718-995-4290
Contact information remains the same for our local sales team: 
Telephone: (617) 567-6103 / 1 (888) 551-4888

Effective February 1, 2014, a minimum security screening fee of £25.00 or .15p per kilo will apply, per consignment, regardless of the screening method required.

For additional information, please contact our the Air Canada Cargo Customer Service Unit in the UK on 0871 224 3600, available 7 days a week.

2013

To be compliant with Transport Canada’s Security Screening guidelines, our agents may need to open packages for security screening. Holiday wrapping may need to be removed and may be damaged during this process.

To find out more about shipping packages with Air Canada Cargo, click Contact Us to find a local Air Canada Cargo station or representative.

The YYT Air Canada Cargo station is moving to a brand new facility to serve you better.
Our current station will be closed to the public as of 19:00 on November 22.
Effective November 23, 2013, 10:00 AM, all operations for this station will be located at:

114 Airport Service Road
St. John's International Airport
St. John's, NL
A1A 0H6

Telephone and fax numbers remain the same:
AC CONNECT
1-855-457-2448, option 4.

We look forward to serving you at our new facility.

As mandated by Israel Customs, consolidation shipments to Israel tendered to Air Canada Cargo need to be reported down to the House Air Waybill (HAWB) level starting November 17, 2013.

Forwarders can supply data to Air Canada Cargo either electronically or on paper. The data will be transmitted at wheels up.

The fees for electronic transmission (FHL and CPS) will apply as follows:

  • CAD 3.50/HAWB
  • CAD18.00/HAWB for manual entry

Thank you for your cooperation.

CPS now allows you to upload up to 25 bookings simultaneously using Microsoft Excel 2007 or 2010. It's a great tool for those who make several bookings daily or weekly, especially if the bookings are always the same.

After uploading your spreadsheet, CPS will email a status of each booking to the email address specified in your profile. You can manage each shipment at any time, as usual.

Give it a try! For those of you who already use CPS, the tool is located under BOOKING > SPREADSHEET BOOKING.

If you have any questions about using this functionality, please contact cps.general@aircanada.ca.

Air Canada Cargo would like to remind its customers that freight shipped in active temperature controlled units needs to be retrieved from our facilities in a timely manner.

To ensure the integrity of their contents, active temperature controlled units (such as Envirotainer or CSafe) require constant monitoring. When these units are in our possession, Air Canada Cargo employees verify the battery voltage, temperature and monitor dry ice levels every two hours, and apply corrective measures when required.

We regularly evaluate our pricing structure to ensure we continue to provide our customers with the best quality and customer service at competitive prices.


New Fee Effective June 17, 2013

As such, effective, Mon, June 17, 2013, a handling fee of US $50 per hour will be applicable on freight shipped in an active temperature-controlled unit that is still in an Air Canada Cargo facility (or a handler’s) 24 hours after flight arrival.

The fee will begin to be charged exactly 24 hours and one minute after arrival (ie, 12:01 on Sunday for a shipment that arrived Saturday at 12:00). The fee will be applied to the air waybill of the affected shipment by an Air Canada Cargo Agent at retrieval time. It will be rounded up or down to the closest half hour and the charges calculated accordingly.

Please note the following exceptions:
  • The charge is only applicable on freight stored at final destination stations.
  • The charge doesn’t apply to shipments with more than 24 hours of connection time.
  • The fee will not be applied to freight when the final destination is in South America, since here the consignee deals directly with the sufferance warehouse.
  • For shipments rebooked for reasons beyond the customer's control, the deadline for retrieving the shipment will be extended by 24 hours. However, the charge will apply after 24 hours for shipments that are rebooked by the customer.

We thank you for your cooperation.

Boston Logan Intl Airport
Air Canada Cargo
112 Harborside Drive
Building 63
East Boston, MA 02128

The new location is just across the street from our current location.

Business hours will be from 7:00 to 18:00 Monday to Friday.

Please note that this prohibition does not apply to:

  • Lithium metal or lithium alloy cells or batteries packed with or contained in equipment (UN3091) in accordance with Packing Instruction 969 and 970;
  • Lithium ion cells and batteries (UN3480 and UN3481) in accordance with Packing Instructions 965, 966 and 967.

Air Canada will place a Carrier Variation in the 55th Edition (2014) of the IATA Dangerous Goods Regulations.

For questions, please contact Trevor Howard, Manager, Cargo Safety and Dangerous Goods Standards at trevor.howard@aircanada.ca.

In-bond shipments are not accepted until further notice.

Please note that Air Canada Cargo is in full operation on Family Day, Monday February 11 in British Columbia. As such, normal storage fees will be applied if freight is not retrieved as per the specified normal time period following arrival.

Effective immediately and until further notice at Air Canada Express stations in Canada only, there is a size and weight limitation placed on freight requiring a security screening examination as per the Transport Canada Air Cargo Security Program.
Due to security screening constraints at these stations, freight from unsecure shippers must meet the following conditions to be accepted (per piece):

  • Maximum individual piece weight: 77 lbs / 35 kg
  • Maximum individual piece width of 29 inches / 74 centimeters
  • Maximum individual piece height of 21 inches / 53 centimeters

Please note that these restrictions are temporary and we are working closely with the regulatory authorities to resolve the issue.

Please be advised that until January 28, our Regina, Fort McMurray and Victoria stations can only accept shipments tendered by Transport Canada Registered Shippers or Approved Participants. During this period, at these stations only, there is an embargo on shipments tendered by unknown shippers, as well as all freight to the United States that has not been screened by an Approved Participant.

Starting January 28, freight from unknown shippers will be accepted and screened at these stations, and the security screening fee will apply.

Shipments of live human organs, blood, blood products, bone marrow and diplomatic shipments can continue to be tendered, as these shipments are exempt from screening.

We thank you for your cooperation.

The hours of operation for our cargo facility at YYC are now 05:30 to midnight, daily.

2012

Effective October 22, 2012, the closing time for our Cargo facility at YYT will be 1900 daily. The hours of operation will be: Daily 0500 – 1900

To meet guidelines set forth by Transport Canada and the TSA that come into effect December 31, 2012, Air Canada Cargo must make certain changes to its acceptance process. Visit our Security Screening section for description of the procedural changes and the date of implementation by station.

JFK International Airport
Air Canada Cargo c/o Swissport Cargo Services
Building 22, Room 206
Jamaica NY 11430

View the full contact information on our Contact Us page.

Transport Canada requires that for flights departing from Canada to Israel, all shipments , including shipper loaded units, must be security screened, regardless of the security status of the shipper. Please be aware this may cause a delay. Contact your local Air Canada representative for details.

Due to enhanced screening requirements, the statement No Goods From Yemen or Somalia Contained no longer needs to be included in the Description Box of the Master Air Waybill (MAWB).

The technical issue with the electronic releases has been resolved and all electronic shipments are now up-to-date.

We apologize for this disruption.

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AC Animals News

When shipping live cargo, there are many considerations including ambient temperatures, seasonality, breed requirements and more. This section is devoted specifically to updates that directly affect the shipping of pets and other live animals.

2017

For their comfort and safety, warm-blooded animals cannot travel during periods of extreme heat. Air Canada Cargo does not accept warm-blooded animals for transport when the outside ground temperature is 29.5°C or higher at any location in the routing.

If the temperature is 29.5°C or higher at the departure city, the destination city, or any point in between on a route with connections, animals will not be accepted and will therefore be rebooked for the next available flight(s).

In addition, due to extreme heat in these regions, the transport of live animals is prohibited to and from airports within Asia and the Middle East between July 1 and August 31, and is also restricted to and from some cities in the United States until September 1.

Find out more information on our seasonal temperature restrictions and our AC Animals solution by visiting our website.

You can read older news items by selecting a year below:

2016

The cargo hold of some of our smaller aircraft are not heated. As such, from November 1 to March 31, some animals, including pets like cats and dogs, are not accepted as cargo on some flights. Hairless dog and cat breeds will not be accepted on any flights due to the cold weather. If there is a restriction in effect on your chosen flight, our customer service agents will let you know at the time of booking.

Exceptions - Reptiles, amphibians, live tropical fish, insects, worms, bees, live coral rock and rodent species can be transported during this period provided the packaging meets IATA Live Animal Regulations container requirements, and the appropriate waiver is filled out and signed by the shipper.

HOLIDAY RESTRICTIONS FOR CATS AND DOGS IN NORTH AMERICA

Cats and dogs are not accepted for transport with Air Canada Cargo within North America, or on international flights with a connection in North America, from December 15 to January 12.

The restriction applies to cats and dogs, as well as to shipments from breeders, kennels and freight forwarders and pets travelling as checked baggage.

Cats and dogs are allowed on direct international flights. The restriction does not apply to other animals.

For more information on our AC Animals solution, please visit aircanadacargo.com.

OTHER NEWS

  • Meet our veterinary consultant
  • New 2017 routes
  • New freighter service to Frankfurt

    • We're pleased to welcome David Landers, DVM, as Veterinary Consultant to support AC Animals, our solution dedicated to the air transport of animals.

    Dr. Landers is an expert in domestic and international pet shipping, health certification, export and import documentation and travel-related pet health.

    We will work in close relationship with Dr. Landers to support and validate our animal travel policy, and verify handling procedures across our international network. Dr. Landers will also be available for ad hoc consultation on specific cases, and will provide veterinary services when needed.

    AC Animals is our dedicated shipping solution for transporting animals in the cargo hold. Each year, thousands of animals fly safely in the cargo hold of our aircraft, including dogs and cats as pets, livestock, zoo animals, reptiles, exotic fish, and insects.

    Air Canada Cargo adheres to IATA's Live Animals Regulations. We also develop our own policies and handling procedures to ensure the safety and comfort of all animals we transport.

    Visit our website to find out more about Dr. Landers and our AC Animals solution.

    Air Canada Cargo does not accept warm-blooded animals for transport when the outside ground temperature is 29.5°C or higher at any location in the routing.

    If the temperature is 29.5°C or higher at the departure city, the destination, or any point in between on a route with connections, animals will not be accepted and will therefore be rebooked for the next available flight(s).

    Find out more about our temperature policy for animals

    Air Canada Cargo is proud to announce an easy new pricing structure for its AC Animals solution.

    Starting June 13, a flat rate based on kennel size will apply for dogs and cats being shipped with Air Canada Cargo within Canada, and between Canada and the US. Pricing is available for five different kennel sizes, ranging from extra small to extra large.

    The new pricing will allow dog and cat owners to quickly determine the correct container size for their animal and the cost of transportation.

    The new pricing is available on our website.

    ABOUT AC ANIMALS

    AC Animals is our dedicated solution for the transportation of animals. With fully-trained staff, strict adherence to safety regulations and special handling, AC Animals ensures the safety and well-being of all animals that travel with us.

    To find out more information about dog and cat travel with Air Canada Cargo, or our AC Animals solution, visit our website, or contact your local Air Canada Cargo representative.

    2015

    December 15 to January 12
    Holiday Restrictions, Canada and United States: Cats and dogs are not accepted for transport with Air Canada Cargo within Canada and to and from the United States, or on international flights with a connection in Canada during this time. This restriction applies to shipments from breeders, kennels and freight forwarders, and to pets travelling as checked baggage. Cats and dogs are allowed on all other direct flights (destined elsewhere than to Canada and the United States). This restriction does not apply to other animals.

    Effective July 21, Air Canada will no longer accept brachycephalic (snub-nosed) breeds of dogs and cats for transportation in the cargo hold of its aircraft. This applies to pets travelling with Air Canada Cargo, and as checked baggage.

    Visit the AC Animals section for details and a list of breeds affected.

    Air Canada Cargo does not accept warm-blooded animals for transport when the outside ground temperature is 29.5°C or higher at any location in the routing.

    If the temperature is 29.5°C or higher at the departure city, the destination, or any point in between on a route with connections, animals will not be accepted and will therefore be rebooked for the next available flight(s).

    Find out more about our temperature policy for animals

    From July 1 through August 31 there is a Air Canada Cargo will not accept shipments of warm-blooded animals and birds to and from Asia (Beijing, Hong Kong, Shanghai, Tokyo, Osaka, Seoul) due to extreme heat.

    For more information, please contact your local Air Canada Cargo representative or visit the AC Animals section.

    United States: Restrictions for Shipping Animals from May 15 to September 30

    Due to extreme heat and USDA regulations, the transport of live animals is prohibited or strictly regulated to and from airports in the following cities: Atlanta (ATL), Dallas-Fort Worth (DFW), Fort Lauderdale (FLL), Houston (IAH) Las Vegas (LAS), Miami (MIA), Orlando (MCO) and Phoenix International (PHX).

    Exception: Day old chicks, cold blooded animals, provided they are tendered in containers that adhere to the current IATA Live Animal Container requirements.

    Please note that Air Canada Cargo will not be able to transport pets and live animals* to and from Beijing (PEK) and Shanghai (PVG) from May 1 to 3, as customs clearance for animals will not be available during an upcoming statutory holiday in China. Please contact our call center in Toronto at 1-800-387-4865 or your local representative (link to the Contact Us page) if you need to change an existing booking.

    *The restriction doesn't apply to live lobster or seafood shipments.

    November 1 to March 31: Air Canada Cargo will not transport hairless breeds of cats and dogs during the winter months, for their comfort and security.

    2014

    The Pet Travel Scheme is used to create a single set of pet travel requirements across the European Union (EU), and includes the movement of pets with their owners.

    The following changes to the Pet Travel Scheme will come into effect on the December 29, 2014. If you are travelling with a cat, dog or ferret to an EU member country, the following regulations will apply as of December 29:

    No More Than Five Animals - A maximum of five pets can travel at once. If there are more than five, the animals will not be eligible to enter the EU under the Pet Travel Scheme. They will be deemed commercial and have to comply with commercial regulations (see Balai Directive).

    No More Than Five Days Apart From Your Pet - The pet must travel within five days of its owner. The owner may designate another person to travel with the pet (this person's name must be added to the health certificate).

    Selling or Sending a Pet to a New Home? Pets that will be sold, re-homed will not be eligible to travel under the EU Pet Travel Scheme. This means they will be deemed commercial and will need to comply with the Balai Directive.

    What Else?
    Under the Pet Travel Scheme, all dogs, cats and ferrets entering the EU will continue to require:

    • Micro chipping
    • Vaccination against rabies
    • A blood test 30 days after vaccination (if returning or travelling from an unlisted third country)
    • A waiting period after primary vaccination and prior to travel 21 days if travelling from another EU country or a listed third country
    • A waiting period of 3 months if travelling from an unlisted third country
    • Treatment against tapeworm (dogs only)
    • A Pet passport (or third country certificate) 

    For More Information


    To find out more about transporting pets to the European Union, and obtain the most recent versions of all necessary health certificates, please visit https://www.gov.uk/pet-travel-information-for-pet-owners#dogs-cats-and-ferrets.

    November to April: No Cats and Dogs on Select Aircraft

    The cargo hold of some of our smaller aircraft are not heated. As such, from November 1 to March 31, some animals, including pets like cats and dogs, are not accepted as cargo on some flights. If there is a restriction in effect on your chosen flight, our customer service agents will let you know at the time of booking.

    Exceptions - Reptiles, amphibians, live tropical fish, insects, worms, bees, live coral rock and rodent species can be transported during this period provided the packaging meets IATA Live Animal Regulations container requirements, and the appropriate waiver is filled out and signed by the shipper.

    Holiday Restrictions for Cats and Dogs in North America

    Cats and dogs are not accepted for transport with Air Canada Cargo within North America, or on international flights with a connection in North America, from December 15 to January 12.

    The restriction applies all cats and dogs, as well as to shipments from breeders, kennels and freight forwarders, and pets travelling as checked baggage.

    Cats and dogs are allowed on direct international flights. The restriction does not apply to other animals.

    Due to a customs and quarantine issue, live animal shipments to Japan's Haneda Airport (Tokyo International Aiport, HND) cannot be accepted until further notice. This ban does not apply to shipments to Narita International Airport (NRT). Please contact ACAnimals@aircanada.com if you have any questions regarding live animal shipments to HND.

    Effective August 11, 2014, the US Center for Disease Control requires that all dogs travelling to or being transported to the United Sates be fully immunized against rabies prior to entering the US.

    The rabies vaccination must be administered no earlier than 12 weeks of age, and at least 30 days before arrival at a US port of entry. This means the youngest that a puppy can be to enter the US is 4 months of age.

    Proof of immunization will be required for all dogs travelling to the US. Please make sure to have this documentation with you when bringing a dog to Air Canada Cargo. Visit our AC Animals section for more information.

    Air Canada Cargo is changing some of the requirements for the transport of puppies and kittens. For the comfort and well-being of these young animals, please note that effective August 15:

    • A valid health certificate from a veterinarian will be required for all puppies and kittens travelling on Air Canada Cargo, including those travelling within Canada.
    • The minimum age for puppies and kittens to travel on Air Canada Cargo will change to 12 weeks. Puppies and kitten under 12 weeks of age will not be accepted for carriage.

    We thank you for your cooperation. For questions, please contact your local Air Canada Cargo representative, or contact ACAnimals@aircanada.ca.

    For their safety and comfort, strong dog breeds travelling with Air Canada Cargo must now be placed in containers that fall under requirement 82 of the IATA Live Animal Regulations. These containers are more robust than conventional plastic containers used to transport animals.

    The following breeds are considered strong and are affected by this change:

    • American bulldog
    • Pit-bull (all breeds)
    • American Staffordshire terrier
    • Caucasian Shepherd
    • Dogo Argentina
    • Fila Brasileiro
    • Mastiff (all breeds)
    • Anatolian Shepherd
    • Presa Canario
    • Rottweiller
    • Band dog
    • Wolf Dog Hybrids

    To find out more about the specifications for these containers, please contact an Air Canada Cargo Live agent (number or email) or your local Air Canada Cargo station.

    If you have an existing booking for one of the breeds listed above, please call the station of origin to obtain the correct container specifications.

    Thank you.

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    1. Home
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    3. Awards

    2018


    Air Canada Cargo is proud to have been recognized with the Platinum Air Cargo Excellence Award in the carrier, up to 999,999 tonnes category.

    The awards were announced out on Tuesday, April 3 by Air Cargo World, based on their annual Air Cargo Excellence Survey.

    We would like to extend our thanks to our industry partners, valued customers and readers of Air Cargo World for this recognition.

    Read more about the awards on Air Cargo World.

    2017


    Air Canada Cargo is proud to have been recognized with the Gold Air Cargo Excellence Award in the carrier, up to 999,999 tonnes category.

    The awards were announced out on Monday, April 3 by Air Cargo World, based on their annual Air Cargo Excellence Survey.

    We would like to extend our thanks to our industry partners, valued customers and readers of Air Cargo World for this recognition.

    Read more about the awards on Air Cargo World.

    2016


    Air Canada Cargo is proud to have been recognized with the Air Cargo Excellence Diamond Award in the carrier, up to 399,999 tonnes category.

    The awards were given out at the Air Cargo Excellence Awards gala on Monday, March 14 at the 10th annual World Cargo Symposium in Berlin.

    The awards are based on the Air Cargo Excellence Survey which is carried out and published annually by Air Cargo World.

    We would like to extend our thanks to our industry partners, valued customers and readers of Air Cargo World for this recognition.

    Read more about the awards on Air Cargo World.

    2015

    On Friday, June 12, CIFFA recognized Air Canada with the Outstanding Community Contribution award at the annual Eastern Region FCA (Forwarders Celebrating Associates) Gala organized by CIFFA, the Canadian International Freight Forwarders Association.

    The award was based on Air Canada's community contributions through the Air Canada Foundation.

    FCA Leadership Awards are given in four categories, Environmental Excellence, Humanitarian Excellence, Excellence in Innovation and Outstanding Community Contributions, in each of three Canadian regions, Central, Eastern and Western.

    Cargo General Sales Manager for Canada Matthieu Casey, Regional sales manager Emmanuelle Etur along with the Cargo Montreal sales teams were at the gala to receive the award.

    "It is a privilege to receive this kind of award in front of our colleagues, industry peers and customers" says Mr. Casey. "Corporate involvement in the community is a key part of the culture and business of Air Canada, and being recognized for that is great incentive to continue achieving our goals."

    On Thursday, May 7, Air Canada Cargo won the Humanitarian Excellence award at the annual Central Region FCA (Forwarders Celebrating Associates) Gala organized by CIFFA, the Canadian International Freight Forwarders Association. The award was based on Air Canada's contributions to humanitarian efforts through the Air Canada Foundation, and on Air Canada Cargo's assistance with humanitarian shipments.

    FCA Leadership Awards are given in four categories, Environmental Excellence, Humanitarian Excellence, Excellence in Innovation andOutstanding Community Contributions, in each of three Canadian regions, Central, Eastern and Western.

    Cargo General Sales Manager for Canada Matthieu Casey, Regional sales manager Ken McDonald along with the Cargo YYZ sales and operations teams were at the gala to receive the award.

    The galas for the Eastern and Western region will be held later.

    “We take great pride in being recognized for an award like this,” says Matthieu. “By assisting organizations that help people around the world at the worst of times, Air Canada makes a difference. We are all part of that, and in working to achieve Air Canada's goals, we ensure that this support will be there for the long term.”

    2014

    Air Canada Cargo was awarded the Outstanding Community Contribution Leadership Award at the CIFFA Western Region Forwarders Choice Awards last week in BC!

    Stephen Phillips, Regional Manager, Cargo Sales Western Canada told us, "We were recognized for our employees supporting both our national corporate programs as well as undertaking local community initiatives. Our corporate programs included the Air Canada Foundation's Breakfast Clubs of Canada, Pathways to Education, and Ride to Conquer Cancer initiatives, as well as support of amateur sports through our Commercial Services initiatives. Last year during our YVR Customer Event, we organized a give-back program to the YWCA's Crabtree Corner, which provides a range of programs and services to help the most marginalized women and families in one of the country's poorest neighbourhoods - Vancouver's Downtown Eastside. Some of the other local initiatives we were involved in included a food drive for the Food Bank of Greater Vancouver at Christmas, and helping out at a soup kitchen."

    Earlier this year, Air Canada Cargo won the Innovation Award at CIFFA's Central Region Forwarders Choice Awards for their Cargo mobile app, which allows forwarders to track their shipments, verify flight schedules and receive real-time Cargo Status notification updates on a variety of smartphones.

    Air Canada Cargo has received the Excellence in Innovation Award at the Canadian International Freight Forwarders’ Association (CIFFA) Forwarders’ Choice Awards (FCA) Gala for the central region! This year CIFFA introduced a new format, and the focus is now on networking and the community. The new FCA Leadership Awards are awarded in four categories:

    • Environmental Excellence
    • Humanitarian Excellence
    • Excellence in Innovation
    • Outstanding Community Contributions

    The Central region event was held on Thursday April 10, 2014, and was attended by close to 500 participants. Earlier this month, the regional committee selected associate member firms to be recognized for their social contributions.

    “It’s important to note that Air Canada Cargo was the only airline to win an award at this event, and this was a great honor,” said  Matthieu Casey, General Sales Manager, Canada. “The awards are now combined for all CIFFA Associate members, and are no longer divided by mode of transportation.”

    Air Canada Cargo was recognized for its iLynx and iRamp technogies, and and its mobile application.

    “In this heavily regulated environment, innovations like these are what gives us a competitive edge and ultimately allow us to evolve in efficiency and speed, and ultimately to better serve our customers,” says Mr. Casey.

    Earlier this week, Air Canada Cargo won the Gold award at the Air Excellence Awards ceremony held in Los Angeles during the IATA World Cargo Symposium.

    Air Canada Cargo was grouped in the up to 299,999 tons category.

    The awards are based on Air Cargo World’s Air Cargo Excellence Survey, which measures carriers and airports on specific criteria and ranks them to identify above or below average performances. Airline winners are determined by freight forwarders who rate cargo carriers on customer service, performance, value and information technology.